Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13317 reviews

• 

  Glad we choose this place.

  The hotel has excellent food and with the new upgrades trough out the buildings it’s looking better. They also have night shows that really are worth seeing. One of them is Bailes Urbanos and those dancers kept all audience excited. Great performance!

  Oct 22, 2025
• 

  Not as good as 2 years ago

  PROS Met a trolley driver Johnny (Johnathon ) who MADE our trip. He was a very Happy, cheerful employee and always willing to help by picking us up anytime we needed him. Property was well taken care off. Rooms were clean Lots of food in buffet. CONS As a second time guest we never received any upgrades even though we asked unless you can call $20 off per person per night on a $140 per night per person upgrade. Most of the ala carte restaurants were closed Had a problem getting reservations for the 4 of us at more than 2 restaurants. Corona beer was too expensive so Modelo was the prevalent beer. Corona was available at select locations only. Entertainment was very little and it was outside where there was lots of mosquitoes! Not like 2 years ago, where the entertainment was held inside in an air conditioned bar. 2 years ago the shows were amazing . The beach was full of seaweed ( no fault of the hotel ) however we could not go to the beach ( our choice ). Mexico All excursions and resorts have an Environmental Fee associated with it. Usually $20.00 per person in US$.

  Oct 21, 2025
• 

  Lovely hotel, great stay.

  We booked this hotel last minute after seeing it at a great value price. We were aware there were renovations taking place before we arrived so expected some disruption. We were very pleased with the hotel, the grounds are lovely and well kept, lots of pools and seating areas. We were very happy with our junior suite room, which was very clean and lots of room for myself, my husband and our 15 year old daughter. The only thing I would suggest is more drawers or a bit more space for clothing. The food in the buffet restaurants was good quality with plenty choices. We also ate in the a la carte restaurants which were very good too. At first when we looked at the app it didn’t look like there was much availability to book them but I checked each day and slots seemed to be added regularly. There were always sunbeds available both at the pool and the beach. We did the jet skis at the beach which were great fun. There were the renovations taking place but it was contained to one side of the resort and we did not notice much as it is screened off and certainly did not hear any noise from our room. We booked Xcaret through Nexus at the hotel which was the cheapest option for us and had a great day there with quick transfers to and fro. We got the hotel shuttle into Playa Del Carmen but didn’t really enjoy it there as it was busy and you get constantly approached to enter shops. The entertainment was good and plenty choices of cocktails although they could have had menus available at the bars for them, we had to look up the options on the app. We felt there could have been more options for snacks throughout the day out with buffet times and were disappointed that the icecream cafe was only available to kids club guests. The day before we left the newly renovated Sunset buffet restaurant opened and we had a great dinner there. It was decorated nicely. The coatis were not shy and would come up to your bags and drinks if you did not shoo them away but were fine otherwise. It was nice to see the deer and cats wandering about the gardens too. We would definitely like to return and see the resort fully open although we might not get as good a deal then!

  Oct 20, 2025
• 

  Disappointed

  Very disappointed they under construction and wasn't told the food was not so good the entertainment was good either by the pool area they have no music .it was raining and I fell in front of the store at the resort no mat or sign they did nothing just covering them self we had a deluxe room the rooms have no place to put your clothes in. I wont go again I'll stay some where else

  Oct 09, 2025
• 

  Just awful- avoid until works complete and even then avoid TUI completely

  Im still here now unfortunately. Please avoid if you are yet to book. There is refurbishment ongoing at the hotel and it is disruptive despite what people will try to say. There is noise and the place looks ugly. Restaurants are “technically” (TUI rep Alberto’s favourite word) relocated but in reality multiple restaurants are put into the buffet area so you feel like you are eating in a canteen. If you’re with TUI rep Alberto is rude and not interested in the slightest. He has an answer ready to go for everything- suggesting he might just have had the conversation once or twice. The beach grill restaurant is shut. Food is average. Cocktails are reasonable. There are no snacks available either in the room or out and about. There is also wildlife everywhere, including monkeys which rifle through bags constantly by the pool. One even got into someone’s room in the middle of the night via the patio door- which was shut! Please book elsewhere. I’m absolutely gutted I’ve wasted precious annual leave and hard earned money coming here.

  Oct 06, 2025