Riu Reggae Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3967 reviews

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  Awesome stay

  I recently stayed at this resort. The property was beautiful. Very friendly staff. Entertainment staff kept us engaged. Cleaning crew was great kept my room clean. I stayed in room 2183. Restaurant staff were so friendly. I stayed from 6/28-7/3. Bar staff were great also. Will come back. Excursion staff were helpful. I also got massage. It was Relaxing 😌

  Jul 03, 2025
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  My vacation at Riu Reggae 2025

  I like staying at this location because the staff is very friendly and professional. Suneil checked my sister and I in and she was very efficient and professional. Jody,Terry and Nashae in the food area services were everything. Michelle,Raquel, Amanda, Nicki and Dyan are my favorites at the bar. The entertainment was good as usual. The housekeeper for my room was amazing.The only problem I had was with the cab stand. The gentleman would not get us a cab to the Montego Bay for the White Party we were told to walk it’s a 5-10 minute walk because they don’t provide transportation to the White Party which I found not to be true. Also we had someone who would’ve taken us but the guy at the cab stand told the driver No he could not take my sister and I to the party .The guy must’ve thought that we wanted a free ride to the party and we ended up not going to the party because it is not safe to walk around at night. I really hope that this issue gets resolved because I did report the incident to the front desk and I spoke with Ismael one of the managers in the hotel. I didn’t let that ruin my vacation but I will not forget that experience with the cab stand which is a third party to the hotel.

  Jul 02, 2025
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  Excellent Stay

  Loved this hotel. Clean, relaxing, great food and fantastic staff. Sharon at the main pool bar made fantastic drinks. Entertainers, Bubbles, Pineapple, Rihanna, and Ten-X were awesome. Dana at the carving station at the buffet was absolutely amazing. Will definitely be back.

  Jul 02, 2025
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  Airlines voucher to hotel No.

  I don’t know where to begin, but our flight was canceled from Montego Bay back to the United States and so the airlines gave us a voucher to come to Riu reggae Hotel. While they offered us a wonderful rum drink while we waited and processed everybody efficiently during check-in everything went south from there. When we got into our room, it was over 26°C in the room and the air conditioner was not working. It took over a half an hour for our bags to be delivered by the bellman. We called multiple times about the bags and air conditioner, they told us they would send someone up to our room to check it out. That never happened. My third attempt to contact them I decided to walk down to the front desk at which point in time, I was told it was a general hotel issue and that they were working on it, but did not know when it would be fixed. My wife and I then went to get some food, which was fair at best. It appears to not be made here at the hotel rather it appears to be premade somewhere else and brought into the hotel. Upon returning to our room we found a gecko in our room. I called the front desk and asked them to come remove it and a half an hour later I had to go down to the front desk because nobody had arrived to take care of the gecko. I asked to be changed to a different room because of the air conditioning and the gecko. Then staff at the front desk told me that I would not be able to change rooms just due to a gecko in the room and that the air conditioning again was a general hotel issue and they would not move me. I asked why the restaurants all had nice cold air-conditioned facilities yet none of the rooms that we were in had working air-conditioning. It appears that only one of the buildings at the hotel had problem with air conditioning, and that was the one where they had placed all of the passengers from our flight. Which we discovered in the morning after we all noted the hot rooms. The response from the front desk was well below any expectations that I’ve had at any hotel. If you are looking for all inclusive resorts in Jamaica, Sandals or Beaches are the place to go. Rio reggae is far below those properties. The front desk staff is very good at saying “no”. Overall, the staff didn’t seem comfortable being friendly and that interactions felt forced.

  Jul 02, 2025
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  I’ll definitely be back

  The overall stay was amazing Ive been talking about returning since I’ve been home. The food, entertainment, people amazing. This will my go to hotel. I love it

  Jun 29, 2025