What We Love

  • The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?

Things to Know

  • The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Aqua Bar
    Swim-up Bar

    Location: Main pools of each ambiance.
  • Azul
    This restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.

    Location: Ambassador.

    Capacity: 280.

    Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.

    All ages.

    Reservations are not required.
  • Bistro
    Open for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.

    Location: Grand Class.

    Capacity: 120.

    Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.

    Minimum age 16 years.

    Reservations not required.
  • Chaká
    A casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.

    Location: Zen Grand.

    Capacity: 180.

    Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
    Applies to 16 years old guests and older.

    Reservations required only for dinner:
    conciergerm@velasresorts.com.
  • Cocina de Autor
    Rated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.

    Location: Grand Class.

    Capacity: 60.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.

    Information and reservations:
    conciergerm@velasresorts.com.
  • Frida
    Recipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.

    Location: Ambassador.

    Capacity: 120.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    All ages.

    Information and reservations: conciergerm@velasresorts.com.
  • Karaoke Bar
    A place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.

    Location: Ambassador.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    Reservations are not required.
  • Koi
    This Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.

    Location: Zen Grand.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    Reservations are not required.
  • Lucca
    Italian-Mediterranean cuisine

    Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.

    Location: Ambassador.

    Capacity: 132.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    Information and reservations: conciergerm@velasresorts.com.
  • Piaf
    Rated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.

    Location: Grand Class.

    Capacity: 96.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    For ages 16 and over

    Information and reservations: conciergerm@velasresorts.com.
  • Piano Bar
    When the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.

    Location: Ambassador.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    All ages.

    Reservations are not required.
  • SinLin
    Recipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.

    Capacity: 128.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    All ages.

    Information and reservations: conciergerm@velasresorts.com.
  • SinLin Bar
    This bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.

    Location: Zen Grand.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    All ages.

    Reservations are not required.
  • Sky Bar
    Offering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.

    Location: Grand Class.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    For ages 16 and over.

    Reservations are not required.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car Rental Services†
  • Concierge desk†
  • Connecting rooms†
  • Currency exchange†
  • Exercise gym†
  • Lobby†
  • 24-hour room service†
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car Rental Services†
  • Concierge desk†
  • Connecting rooms†
  • Currency exchange†
  • Exercise gym†
  • Lobby†
  • Parking†
  • Pool†
  • Spa†
  • Travel agency†
  • Valet parking†
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite

    Kids club for ages 4-12.

    Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.

  • Direct access to a beach
  • Fitness center on-site
    Stationary Bicycles
    StairMaster
    Treadmills
    Weight stations
    Yoga classes
    Kinesis
    Personal training
  • Non-Motorized Water Sports
  • Pool
    There is a pool on-site. 
  • Spa †
    • Lobby Spa
    • Flotarium
    • Janzu Suites
    • Couple's Suites
    • Bridal Spa Suite
    • Luxury and multifunctional Spa Suites
    • Beauty Salon
    • Lockers area
    • Water Ceremony
    • Rest area
    • Spa Boutique with products of exclusive brands
  • Teen programs

    Teen's club for ages 13-17.

    Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.

Off-Site Recreation
  • Golf †
    Grand Velas Riviera Maya has special agreements with two world-class golf courses:

    -El Camaleón - 5 minutes away
    -Grand Coral -10 minutes away

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 5941 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Phenomenal vacation

    This vacation was one of a kind. The resort is beautiful, the service is exceptional, the food is out of this world. Kids Club is the best - our 8yo had a blast, and we got to enjoy some us time for a change. Secial thanks to our concierge Iza for taking such great care of us, literally - around the clock. We can't wait to be back!

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top Spring Break trip -Grand Velas-Amazing

    Grand Velas is a beautiful resort! We just spent a week there with two rooms in the adult area of the resort. I can not say enough about the place, food and especially the service. For an all-inclusive resort, it surpasses any we have experienced. A family owned all-inclusive resort is a rarity these days. I believe this is why the resort stood out to us and will continue to be successful. Our private concierge, Aaron Ruiz could not have been more welcoming and helpful. Aaron checked in on the What's Up App daily with activities for the day, made all dinner and activity reservations, as well as anything we asked for. He was truly apart of making this vacation extremely relaxing for us. We had multiple servers at the pool that were amazing as well! Yasmine, Mario & Javier were our fantastic pool and beach servers! Juan made our breakfast and a few dinner experiences enjoyable as well. The Spa was one of my Top 3. Our Favorite dinner was the Tasting Menu at Cocina de autor. Even my children/young adults enjoyed the variety, presentation and taste! We opted in for the wine pairings with the tasting menu which we enjoyed thoroughly. Lucca (Italian restaurant) was our second favorite! Food was amazing and the saxophone player was an added benefit over dinner. My children enjoyed the Jet Skiing, which we could do right from the resort. Alo the head of the water activities was so kind and helpful. Kayaking the boogie boards, paddle boards and even a ride on the mini catamaran from the resort was great to keep us busy. Pools, yoga, bike tour and white sand beach, we will definitely return or possibly visit their newer resort in Los Cabos! Thank you for an amazing week Grand Velas family!

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Impeccable service and gourmet food

    We have stayed at the Grand Velas in Puerto Vallarta many times. This was our first trip to Cancun and it was wonderful. The food is extraordinary, especially the Autor restaurant which has a Michelin star. Can’t recommend it enough. And the service level was impeccable. Aaron, our concierge, took care of us perfectly with organized trips for Snorkeling with turtles and more. Thank you Aaron for the best vacation ever! Jack

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional service and amenities all around

    TL;DR? This was a rare resort where everything they advertise online is exactly what you get. If you are looking for an all-inclusive with great food, exceptional service, and comfortable amenities, this is it. Shout out to Gabriel @ the Zen pool, Domingo @ the Ambassador pool / snack bar, and Jorge @ the Grand Class pool. Amazing service!!! Stayed for almost a week in the Ambassador room with ocean view and plunge pool. King bed - super comfortable. Our two kids each slept on the sofa bed and day bed respectively which worked out great. Ate breakfast most mornings on the balcony overlooking the ocean. Didn't use the plunge pool much, but it was cool to have. Turndown service was excellent and prompt - they adjusted our mini fridge contents when we asked for more of one thing and none of another and cleaned our room every day without follow up. Concierge (shout out to Daniela!) was amazing. Quick to respond, very engaged, had great suggestions and helped us plan our week. Very easy to use What's App. Also, WiFi was excellent. Meals were fantastic. One thing I'll mention - if you do dinners out every night (and why wouldn't you??) you're going to feel kind of stuffed. Not a knock by any means...it's a lot of delicious food and hard to keep things moderate lol. Cocina is a must if you love innovative cooking techniques and avant garde presentations. Highly recommend the wine pairing. Sen Lin was a delight! Probably the most 'comfortable' of the restaurants for our family. And while the service was excellent everywhere, they were amazing at Sen Lin. The kids loved it. Azul's buffet was excellent. Lots of good, fresh options for breakfast and lunch. Can't say enough about the room service. Tip - you can pre-order for specific times and they will deliver right at that time. Nailed it every time, both for breakfasts and for dinners. Teen Club is more like 'Tween Club' which is great for my 11 and 9 year olds. They played a lot of Fortnight and ping pong. Was always fairly empty when we went. I do wish they had a few more substantive organized activities but that's a very very very minor wish. Just having the club and a safe place where our kiddos could get out of the sun (and Mom and Dad sneak off to the Grand Class pool) was amazing. All three pools were delightful. Zen pool is very chill and was a great morning option to avoid strong winds (there were storms blowing through most of our trip). Ambassador pool was delightful. Grand Class was super chill. Service at all three was top notch. I'm sure there are other things I'm missing so I'll just wrap it up by saying, I can't recommend this place more highly.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Above 5 stars

    The best place and resort i have ever been. Quality , attention and care with the client it’s number one . The location it’s gorgeous and inspiring . Definitely a paradise where I would live forever. There everything that we need in there . The restaurants are top quality , good and drinks all the time available , all fresh and delicious ; from traditional to Asian food the selection it’s astonished . The sevice on the beach it’s spectacular. They gyms are number one compared to what I have seen all over the world. Spa it’s beautiful , relaxing and transcending us to sensations and beauty and relaxing . It’s all great but the care and attention with the client it’s incredible. It’s all very clean , fresh and well maintained.

    Apr 26, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryGuests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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