What We Love

  • The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?

Things to Know

  • The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Aqua Bar
    Swim-up Bar

    Location: Main pools of each ambiance.
  • Azul
    This restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.

    Location: Ambassador.

    Capacity: 280.

    Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.

    All ages.

    Reservations are not required.
  • Bistro
    Open for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.

    Location: Grand Class.

    Capacity: 120.

    Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.

    Minimum age 16 years.

    Reservations not required.
  • Chaká
    A casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.

    Location: Zen Grand.

    Capacity: 180.

    Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
    Applies to 16 years old guests and older.

    Reservations required only for dinner:
    conciergerm@velasresorts.com.
  • Cocina de Autor
    Rated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.

    Location: Grand Class.

    Capacity: 60.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.

    Information and reservations:
    conciergerm@velasresorts.com.
  • Frida
    Recipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.

    Location: Ambassador.

    Capacity: 120.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    All ages.

    Information and reservations: conciergerm@velasresorts.com.
  • Karaoke Bar
    A place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.

    Location: Ambassador.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    Reservations are not required.
  • Koi
    This Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.

    Location: Zen Grand.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    Reservations are not required.
  • Lucca
    Italian-Mediterranean cuisine

    Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.

    Location: Ambassador.

    Capacity: 132.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    Information and reservations: conciergerm@velasresorts.com.
  • Piaf
    Rated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.

    Location: Grand Class.

    Capacity: 96.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    For ages 16 and over

    Information and reservations: conciergerm@velasresorts.com.
  • Piano Bar
    When the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.

    Location: Ambassador.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    All ages.

    Reservations are not required.
  • SinLin
    Recipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.

    Capacity: 128.

    Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.

    All ages.

    Information and reservations: conciergerm@velasresorts.com.
  • SinLin Bar
    This bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.

    Location: Zen Grand.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    All ages.

    Reservations are not required.
  • Sky Bar
    Offering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.

    Location: Grand Class.

    Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).

    For ages 16 and over.

    Reservations are not required.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car Rental Services†
  • Concierge desk†
  • Connecting rooms†
  • Currency exchange†
  • Exercise gym†
  • Lobby†
  • 24-hour room service†
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car Rental Services†
  • Concierge desk†
  • Connecting rooms†
  • Currency exchange†
  • Exercise gym†
  • Lobby†
  • Parking†
  • Pool†
  • Spa†
  • Travel agency†
  • Valet parking†
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite

    Spaces Kids' Clubs: Spaces for imagination 

    Our youngest guests will discover a home for their imagination alongside Pancho, our friendly mascot. These newly renovated spaces honor nature, offering a dynamic and educational environment where real-world connection and active play take center stage.

     In these areas, children can enjoy:

    - Snack Station

    - Screen-free Concept

    - Group Competitions

    - Picnics

    - Creative Sessions

    - Playhouse And Dance Floor

  • Direct access to a beach
  • Fitness center on-site
    Stationary Bicycles
    StairMaster
    Treadmills
    Weight stations
    Yoga classes
    Kinesis
    Personal training
  • Non-Motorized Water Sports
  • Pool
    There is a pool on-site. 
  • Spa †
    • Lobby Spa
    • Flotarium
    • Janzu Suites
    • Couple's Suites
    • Bridal Spa Suite
    • Luxury and multifunctional Spa Suites
    • Beauty Salon
    • Lockers area
    • Water Ceremony
    • Rest area
    • Spa Boutique with products of exclusive brands

    Jungle Kids Spa

    Nestled within the natural sanctuary of the Zen Grand ambiance, children ages 5 to 12 can experience wellness with a unique twist. As the first kids' spa within the prestigious Forbes Travel Guide 5-Star-rated SE Spa, this space uses immersive murals and natural sounds to create an experience that promotes self-care and deep connection with the environment.

    In this sanctuary, little ones can enjoy:

    - Relaxation treatments in Shiatsu massage chairs and dedicated facial areas.

    - Manicures, pedicures, and a fun styling station for hair and beauty.

    - Natural products by FarmHouse Fresh, including a gift kit to take the experience home.

    - Colorful drinks and healthy snacks that perfectly complement their spa journey.

  • Teen programs

    Teen's club for ages 12-17.

    Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.

    Youngsters will find a modern, larger space designed for socializing and fun. It is the perfect place for teen guests to connect through gaming, learning, and culinary experiences tailored specifically to their age group. They can enjoy:

    - Playstation 5

    - Arcade Area

    - Golf Stimulator

    - VIP Movie Theater

    - Cooking Classes

    - Mocktail Bar

    - Traditional Huichol

    - Tournaments

Off-Site Recreation
  • Golf †
    Grand Velas Riviera Maya has special agreements with two world-class golf courses:

    -El Camaleón - 5 minutes away
    -Grand Coral -10 minutes away

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 6465 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Velas Riviera Maya simply spectacular

    We stayed at the Grand Velas Riviera Maya from January 18th to January 23rd in 2026. Luly was our Concierge and she was just amazing. She took care of everything we needed and kept us informed about all the activities and events of the day. She always ensured our restaurant reservations were confirmed and sent us the menus. Given this was our 13th visit to Grand Velas Riviera Maya, she surprised us with a special treat. When we opened the door to our Suite there were pink rose petals down the entry hall with two hearts made out of the pink rose petals and chocolate covered strawberries and champagne on the desk. Then when we returned from dinner, there were pink rose petals spread on the bed. Luly really made us feel special and made our stay simply remarkable.

    Jan 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Alejandro

    Alejandro was fabulous. A smile everyday, too. Such a joy to be around. Made sure everything was wonderful, on time and perfect. 100000/10. Such a fast response, anything we needed, he was on the spot. We hope to be back and see him again! Our favorite!

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect family vacation

    This resort was all we could have dreamt of and more. From the gorgeous property, the lovely, warm staff, food, service, cleanliness-all was above and beyond. They even brought a special tent for my daughter to play with in our room and made her a special bubble bath one evening. I loved the aromatherapy touch of our stay as well. Our personal concierges (Daniel and Airy) were the absolute best. So kind and accommodating. Airy even went out of her way to provide our mini bar with our favorite drinks that the hotel did not have on hand. The breakfast and lunch restaurant, Azul, made my birthday and every other meal so special. They made us feel like royalty thanks to Felix and Antonio. At the gorgeous ambassador pool, Iran and Luis provided us the kindest and most attentive care! (I even got a poolside neck and foot massage on our last day!) We enjoyed room service frequently and quite often Fransisco delivered our meals. He was always so kind, professional and helpful. We did have slight difficulty with having our snacks and minibar restocked but overall that did not disturb our experience. (I was even approached by upper management to apologize for the issues with our minibar and snack restocking and they could not have been more gracious!) All in all- 5+ stars would 10000% recommend and we cannot wait to go back! Thank you Grand Velas!

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Service

    I was at the Grand Velas in Riviera Maya and Jessica was absolutely fantastic! Exceptional service and an incredibly kind woman

    Jan 28, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    PDC Gem

    The nicest resort I’ve ever stayed at. The staff was always so gracious and accommodating. Every restaurant is world class and they work easily around food restrictions.

    Jan 28, 2026
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryGuests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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