Couples Swept Away - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7849 reviews

• 

  A proper Beach Vacay

  Just returned on Sunday from CSA Please do yourself a favor and don't look at the facebook reviews and stick to Tripadvisor-facebook reviews are very skewed and not exactly a diversity of opinions. This was our 5th time in Jamaica, typically only staying at larger resorts. The Bahia in runaway, Iberostar in Mobay, Riu in Ochi and Royalton in Negril. This was our first time leaving our kids and we only went for 4 days. -The couples lounge at the airport is really lackluster and honestly you should just book a private taxi instead of their shuttle, its a nice to have but we wainted about 40 mins for it. -It took 1hr30 to get to the resort, they offer a stop but everyone on our bus declined, we had about 10 people total on the bus all going to CSA. -It was low season so check-in was fast. Our rooms were not ready so we went to have a bite to eat the Palms. Rooms were ready by 2ish. Rooms -We opted for the TV free Atrium suites. Lovely room however there is no glass on the windows, and there are a lot of windows. Its not a typical all inclusive room where its just a balcony. Theres windows everywhere. So if you open the wooden shutters the AC escapes but it gives you light, and no privacy. If you close the shutters you get AC but no light and its very dark, my only complaint was the lack of light in the rooms. Hard to even do your makeup. I also notices lots of tiny ants on the counter tops-this was handled with a call to tell them to spray the room again, and i just sprayed some off on the counters. Its very noisy, even in block 22 where we were, cats fighting people coughing, coconuts falling and the treefrogs all night. You do get use to it, and the long beach days will have you out by 10pm. Food -Food was really good, I would say above average from your typical resort. We had lobster soup, lamb chops, patties. So many healthy options its crazy, its very clean. You could get fish tacos (made to order) or a buddha bowl with quinoa beans and corn at the veggie bars. The Jerk chicken at the scotch bonnet beach bar sucked, and that was disappointing...but being from Toronto I know where to satisfy that need, but still unacceptable being in Jamaica! Drinks were all good! Black Label, Tanqueray, Bombay, Patron Silver, Appleton it was all good and premium. Drinks are mostly hand shaken and freshly made depending on what you order. Two fancy restaurants-Feathers (men need pants) and Lemongrass. Lemongrass is awesome , its like Indian and Asian inspired..Butter Chicken and Pad thai lol Beach Speaks for itself, crystal clear. Saw tons of Starfish as walking into water, and almost everyday we saw a stingray just swim on by, for me this beach was at par with Varadero and Paradise Island on its best day ( I do still think Cuba has the nicest water). There is beach service with a red flag, but its so close to the bar that we didnt require it. Entertainment -There is not Michael Jackson show here! Just live music during dinner which is really nice, at the Palms Buffet...and then after its done it goes to the Piano bar...was not really for us. There is a club there where we plugged in our own music and just danced with some other people. But the Piano bar guy is great...Its just a lot of Karaoke if thats your thing..and not to Caribbean music lol. I think because of the demographic of people here and it being low season that was just the vibe. After 10pm we struggled to find something to do. There was a white party one night but wasn't busy at all. Room service- was only there for breakfast ...they do the rooms around 12ish...and then again 6pm-9pm they come to do turn down. Mini bar was full stocked, and so was the bar selection we made online with Romance perks (you can sign up as soon as you are booked) . We had a Catamaran cruise that was included but it was about 2.5 hours with only drinks, and we didnt want to kill a day considering we were there for only 4 days, they also gave us a free sunset photoshoot if its your anniversary we also skipped lol We did a massage off the resort towards the margaritaville side of the beach, with a lady name Estelle...it was more of a physio session than a calm massage lol. She fixed something, I just dont know what yet lol. We paid $100 for two 60min massages and tipped $20. Tipping is done and accepted , we just did it discreetly. There is no where at the resort nor is it said to "not tip" . So in my opinion do what works for you. Also the cats are not a hinderance at all, I am not a cat fan at all, but they didn't bother me. But I did choose a room on the second floor to avoid them coming onto my porch. We will be back to this resort but maybe splurge and get a beachfront second floor just to try something new. Loved the experience!

  Jul 29, 2025
• 

  An amazing experience.

  This was my very very very best experience and moments with friends at couples swept away incredibly great. The people are caring to the 110°. They turned down your bed. They check on you. It’s crazy. It’s very very incredible.

  Jul 28, 2025
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  Our Absolute Favorite Resort! We have visited over ten times!

  CSA is our very favorite resort! We are always are greeted with "welcome home." This is exactly how we feel at this truly all-inclusive resort. A at all the restaurants, the food is healthy and delicious. The Caribbean Sea is crystal clear and beautiful. There are plenty of loungers in the shade along the beach and floating mats to take in the water. We paddle board, snorkel and sail; and we love participating in FitBodies group yoga practice on the beach and in the studio at the Sports Complex. There, we play ping-pong, take tennis lessons and lift weights. Afterwards, we enjoy smoothies and wellness shots. All the staff is kind and helpful. Thanks to them all including... Stephen, Donvue, Ultimate Chocolate, Joshshia, Rossetta and everyone else! We will be back home soon!

  Jul 23, 2025
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  If you're looking for a beautiful beach, this place is perfect. Otherwise, I suggest booking elsewhere.

  If you're in search of a beautiful beach, this destination could meet your expectations. However, if you’re hoping for more than just a stunning shore, I would advise caution before booking. This marks our eighth visit to Negril, and regrettably, it may be our last. The customer service at this resort was disappointing—apart from the concierge's desk, the overall experience was quite poor. My husband and I traveled here with my sister and brother-in-law, eager for them to enjoy Negril, as we had often spoken about it being one of our favorite places, largely due to the hospitable people we encountered on previous trips. Sadly, this time, that warm hospitality was missing. It felt genuinely disheartening, and to describe our experience as a letdown would be an understatement. It became apparent that even simple requests seemed to irritate some staff members, who acted as if serving guests was an inconvenience. On the third day, I began to wonder if perhaps we were the only ones experiencing this treatment, but my feelings were validated when I observed three other couples at the beach bar calling out the bartenders for their blatant rudeness and condescension. To be fair, we are easygoing people. At the end of the day, if someone chooses not to engage in conversation, that's fine, but a smile is a small courtesy that can go a long way. The real issue, however, was the noise. It wasn't just the sound of tree frogs or birds in the early morning hours; it was much more disruptive. I found myself calling the front desk at 3:50 AM to address the loud music, only to be told that they couldn’t do anything about it. The music was so loud that you could actually feel the vibrations while lying in bed. When you’re paying a significant amount for a stay at a couples resort, you would expect to be able to relax during late evening and early morning hours. Overall, this resort left much to be desired, and if we do return to Negril, it will likely be to stay at Sandals or Rock House instead.

  Jul 18, 2025
• 

  I am coming back!

  The entire experience at Couples SA was great, from the pickup at the airport to the drop-off at the airport. We stayed in the beachfront veranda suite. It was very spacious and clean. The AC worked well, and the mini bar was stocked/restocked daily. The grounds of the hotel is expansive, so lots of walking -nothing strenuous. The staff was very welcoming and warm. Whatever you needed, they were helpful. The beach is amazing, one of the best in the Caribbean. The food is delicious too, we ate at ALL the restaurants. The only one we didn't particularly like was Lemongrass - the Asian-inspired food fell flat. The buffet is really good - I stuck to the 'local' section. Would I return? Of course! It's a very easy going resort, quiet and enjoyable.

  Jul 17, 2025