What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 22270 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excelente

    Everything was fantastic.. bell boys, cleaners, the hotel staff were excepcional! Spent 11 days treated very very very well!

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Won’t Be Back After 5 Straight Years

    The discounted cost in comparison to other nearby resorts no longer justifies the continually declining amenities. In the room, the bathroom door didn’t close and phone didn’t work for room service ordering. The room would vibrate from 10pm until 1am from the nightclub. The elevators never worked properly and my daughter was actually stuck inside one for a few minutes when it would not open. The main reason we have always come here is for the entertainment for the kids. There always used to be 2 or 3 team members by the pool running the different activities, now there is just one. Rock climbing/zip-lines also used to have 3 team members, and now they also only have one, making the process incredibly slow. The lifeguard at the top of the waterslides is also responsible for hooking the kids up for zip-lines - how is that safe? The goals for water-polo have pieces of netting just hanging from them, so every-time a goal is scored, someone has to chase the ball. The volleyball string (you actually can’t call it a net), is laughable. There are also fewer daily activities scheduled at the pool. The bingo game is missing the #9, so ask for a different card if you get one with that number. The miniature golf course is a giant trip hazard because the playing surface is in such rough shape and the equipment in the games room is barely hanging on. The covered pool was out of service the entire week. The bar areas were also staffed by fewer people now, so those long drink waits are even longer. None of the blended drinks are made with any fresh fruit. The staff members in the restaurants all continue to be very friendly and helpful. However, the quality of food, which has never been a strength, continues to disappoint. We waited until we got here to see if we would be booking here again for 2026 - we have booked a different resort instead after staying here our previous 5 visits to Cancun.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful breakfast time

    Dana Maria and Jerry were exceptional. Nice time at breakfast at the second building. Everyone was very thoughtful. Nice view

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Outdated and needing repairs

    The staff was great but the facility needs alot of attention. The pictures make it look great and it was meh… I will not book at any of their resorts as this one was disappointing.

    Dec 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Not stay again

    They need to up grade they rooms and bathroom need to have better food and they service can be better as well

    Dec 22, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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