What We Love
- If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
- The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
- The resort has seven restaurants and seven bars for every food craving.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from The Cancun International Airport.
- The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Resort Details
- Fisherman'sSeafood restaurant open for dinner only. Reservations are suggested.
- FujiyamaJapanese restaurant open for lunch.
- La PalapaFood court style buffet restaurant open for breakfast, lunch and dinner.
- La PiazzaOcean front Italian restaurant with its own Venice river. Reservations are suggested.
- Los GallosMexican restaurant with live music for dinner. Reservations are suggested.
- Sans SoucisAn adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
- Snack BarsThere are 2 snack bars on-site.
- Various Lounges/Bars- Collage Bar
- Jetix
- Lobby bar
- Las Brisas
- Club Caribe
- Trafalgars
- Beach Bar
- La Concha
- Nitro
- Caribbean Dance Club - Waynes BootsSteakhouse open for dinner only. Reservations are suggested.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 2 outdoor hot tubs.
- Pool
There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Motorized Water Sports †Motorized watersports provided by Aquaworld marina.
- Non-Motorized Water Sports- Kayaking
- Snorkeling
- Paddle boats
- Sailing
- Windsurfing
- On-site EntertainmentFantasy show (for kids)
Stars show (with impersonations)
Mexican show (traditional dances)
Broadway show
International Show
Karaoke night
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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You Get What You Paid For
We had a group of 22 people that went from July 31st to August 4th. We had small children raning from 6 months to 12 years old. We enjoyed being together and made the best of it. This is definitely a case of you get what you paid for. It is a budget friendly resort, but I'm hoping that they fix their issues to make it better for their guests. 1. The check-in: We got there around noon and were in line for about 2 hours. Their lobby is outdoors (inside building), but was super hot the entire time. It was frustrating because we have small kids and they were hungry/tired. We did not check in all together. Our entire group got there at different times and they all experienced the same issue. If people checked in later on in the day (After 6 pm), the line was short and people checked in quickly. 2. The air conditioning - The room AC was hit or miss. Some of our family members had issues with their AC not working correctly and were told that there really wasn't anything they could do since the hotel was completely booked. AC in restaurants, game room, disco, and theater did not work properly. We found ourselves sweating most of the time there, even indoors. This was definitely a big pain point for us. 3. The staff: They were wonderful whenever you could get their attention. I believe they did not have enough personnel for the people that were staying at the hotel. 4. The food: The food is hit or miss also. I understand that this is a budget friendly resort and that's what we paid for. If you want to experience good food, this is not the place for that. This is something that was a big change from other places that we stayed at before. This is probably the first and last time that we will be staying here.
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Family Summer Vacation with 3 kids
My kids had a blast, they loved the water slides, the nightly shows, the activities at the pool and playing bingo! The food was good, the staff was super friendly and the drinks kept flowing. Great first summer vacation in Cancun.
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Great time and service!!
Great time at this resort!! Bell boy Jesus was very helpful and made our check out smooth! Will definitely be back and be recommending to the rest of my family!
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Great staff but food was HORRIBLE!
Food was horrible, but staff was amazing! Carlos at the adult pool was amazing and so was Jesus Bell boy. Also Luis at the buffet had our table ready every day and was an amazing server. Shower was cold in the room a couple of days and the in room hot tub did not get hot either.
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Cancun
We received great curtesy and treatment from Maria and Jerry. They were the best and deserve recognition. They were caring and very nice.
- AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed