What We Love
- If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
- The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
- The resort has seven restaurants and seven bars for every food craving.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from The Cancun International Airport.
- The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Resort Details
- Fisherman'sSeafood restaurant open for dinner only. Reservations are suggested.
- FujiyamaJapanese restaurant open for lunch.
- La PalapaFood court style buffet restaurant open for breakfast, lunch and dinner.
- La PiazzaOcean front Italian restaurant with its own Venice river. Reservations are suggested.
- Los GallosMexican restaurant with live music for dinner. Reservations are suggested.
- Sans SoucisAn adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
- Snack BarsThere are 2 snack bars on-site.
- Various Lounges/Bars- Collage Bar
- Jetix
- Lobby bar
- Las Brisas
- Club Caribe
- Trafalgars
- Beach Bar
- La Concha
- Nitro
- Caribbean Dance Club - Waynes BootsSteakhouse open for dinner only. Reservations are suggested.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 2 outdoor hot tubs.
- Pool
There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Motorized Water Sports †Motorized watersports provided by Aquaworld marina.
- Non-Motorized Water Sports- Kayaking
- Snorkeling
- Paddle boats
- Sailing
- Windsurfing
- On-site EntertainmentFantasy show (for kids)
Stars show (with impersonations)
Mexican show (traditional dances)
Broadway show
International Show
Karaoke night
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21824 reviews
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Jul 03, 2025Loved the experience, brings good energy.
Loved the service, and beds were comfortable. The hotel has a good vibe to it. The employees were nice and respectful. The hotel has amazing food! And one of the best experiences I’ve had. Loved a lot of things about it.
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Jul 03, 2025Horrible for anyone over the age of 10
If you are looking for a beach front vacation do not come here. The water was so rough and disgusting (i understand this is beyond their control) that they closed it off and we were not allowed to swim the entire stay or access any of the water sports they promised in the listing. The beach was tiny. The food was actually inedible and the place is littered with screaming children running everywhere and shoving you out of the way. If they are provided their own pool and play space, there should also be an adults only pool for those who would actually like to enjoy a drink in the pool. We had to spend an additional few hundred in excursions just to get away from this place because it was so boring and unenjoyable for anyone over the age of 10. We even changed hotels half way through because it was so miserable.
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Jul 03, 2025
Family Budget friendly
Traveling with kids and want a budget friendly option. Your at the right place. Walking distance from the cancun sign. Buffet food could be better, dinner reservations are the better options. Adult only pool sections and recreational room. Kids section & daycare available. Indoor shaded pool area and 2 outdoor pools. Basketball court thats wonky, tennis court. However, some activity open at 1pm witch is late for me. Pools close at 8 witch is too early and I've been to other resorts that close until 10. Over all if your looking for budget friendly this is a really good option.
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Jul 03, 2025
Not what we expected
Highly disappointed. The hotel needs to be updated. Beds were extremely uncomfortable. The hotel was very overcrowded and we weren’t able to get reservations for the restaurants. The buffet restaurant food was awful, not edible. The drinks from the bar were good. The pools were overcrowded and not enjoyable. There were no water activities and the beach was very disappointing.
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Jul 03, 2025Family Vacation
Everyone was helpful, especially, the reception two gentleman, he helped us order Dominos… twice for a kiddos ! And we also loved Angel and Jesus!! Best in the service !! They were absolutely wonderful! All the people in the buffet were fabulous!! The only thing that was unfortunate was the AC in the rooms were no bueno. Felt sticky and humid. If they would have fixed the AC it would have been more than 5 stars!
- AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed