Resort Details
- Agave Bar
Poolside bar
- Alltra VIP LoungeServing refreshments for club level guests
- At SunsetSavor Mediterranean flavors as you take in breathtaking sunset views over a serene blue lagoon.
- AzulBeach front buffet & Asian Cuisine serving local specialties by day and à la carte Asian cuisine at night.
- Brasas GrillEnjoy delicious cuts of meats and fresh seafood cooked on a BBQ and served poolside.
- Café MéxicoCoffees, teas served daily
- Casa De Rosa
Authentic Mexico at its most delicious with warm hacienda décor and vibrant local flavor
- CravingsPastries, sweets, and other delicious dessert items
- Kaa Bar & LoungeLocated at the main lobby, featuring live music
- Las Olas BarBeach bar with Refreshing drinks by the ocean
- The Dog HouseCatch this cart serving the hottest dogs and coolest drinks.
- Ventanas
Extensive buffet of impeccably prepared international cuisine
- ViaggioRustic cuisine of the Italian seaside
- 24-hour front desk
- Air conditioning
- Child programs†
- Children welcome
- Lounges/bars
- Restaurant
- Room service†
- Wi-Fi
† Fees may apply
- Pool
- Soccer field †
- Spa †
- VolleyballBeach volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17093 reviews
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Sep 22, 2025Amazing service
Very nice attention from all the employees. Especially from Martin Chi amazing service Nice view and good food Thank you so much
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Sep 22, 2025
Best place to stay in Cancun
Amazing hotel, outstanding service, super friendly atmosphere! Great food and drinks, highly recommend for family or couples getaway.
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Sep 22, 2025Great value
This resort is perfectly situated in the heart of Cancun’s hotel zone, making it easy to explore nearby restaurants, shops, and attractions. It has a welcoming, family friendly vibe while still offering plenty of activities for couples and solo travelers. If you’re looking for a party scene, though, this probably isn’t the right fit. Pros: The staff here are exceptional, truly the best I’ve experienced at any all-inclusive resort. A special thank you to Antonio at Ventanas and the entire team at the lobby bar for making our stay memorable. The property is spotless, the rooms are spacious and comfortable, and the food exceeded expectations. With the exception of the steakhouse, every restaurant delivered delicious meal, far better than the typical all-inclusive fare. Cons: The biggest downside was the persistent timeshare sales pitches. I was approached at least three times a day to attend a presentation, which quickly became frustrating. While the staff were polite, the pressure to listen ate into our relaxation time. I don’t mind being asked once, but the pushiness took away from the overall experience and would make me think twice about returning. Overall: This resort offers great value and a wonderful atmosphere, as long as you’re prepared to navigate the aggressive sales tactics.
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Sep 22, 2025
Helpful and enjoyable however the team in lobby for the Playa travel agency was too pushy
The most enjoyable experience was Yoga at sunrise by the beach with William. William was passionate and tailored the session perfectly to crowd size and agility. Enjoyed every session with William and recommend you do it
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Sep 22, 2025
Enjoyable
The staff at Sunscape Cancun Resort & Spa were all extremely kind and helpful, especially Antonio at Ventanas, very personable guy. Also, the staff were always ready to assist whenever they noticed you looking unsure. The food was excellent, and the nightly entertainment was both lively and enjoyable. The only downside to my experience was the frequent sales pitches for excursions and timeshares whenever I passed near the lobby, which is an area that’s hard to avoid. Additionally, being approached about spa services while trying to relax by the pool felt a bit disruptive. Overall, though, the resort offers a welcoming atmosphere with great service, delicious food, and plenty of entertainment.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.