Secrets Huatulco Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9928 reviews

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  Huatulco getaway

  For a place I have never been to before, the staff other than one person was great. Check in and check out went great. Building could use some upkeep but resort always had people working on some of that. The room we were in was fantastic. The views are great. The weather is fabulous every day. The food is resort food. Plenty of activities off site if thats your thing. Could use an upgrade in pool lounge chairs and the number of them. If not there early in morning hard to get chairs if arriving at say 10am. Overall a good experience and plan to come back.

  Feb 12, 2026
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  10 days of guarantees sun

  Incredible views from everywhere, nice staff, perfect weather. Only negatives would be the decor is dated and it all looks a little dirty and tires compared to other Secrets resorts, but all positives made up of that.

  Feb 11, 2026
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  2nd amazing winter get away

  Nomario, the captain of the Market Cafe, managed the daily large crowds of diners for both breakfast and lunch with such efficiency and effectiveness.......... Ishmael your bartender at the sports bar made us amazing custom-made cocktails that were delicious.......... Gloria your assistant food and beverage manager arrange a special dinner for the four of us at Castaways, that was served by Captain Luis Angel & waiter Sebastian and Chef Angel. What an amazing evening. Thank you Gloria....... Maradonia anchored the lobby bar with such elegance & class........ Natalia the sushi chef made us creative offerings........ Your entertainment team led by Daniel and Amir and the ladies, made all the activities so much fun to participate in. But the real Gem of the crew was Alejandro. This guy's got so much positive energy. He really took care of us on our kayaking tour, helping us launch and land, adjusting our seats even doubled back when he noticed my sandals were missing out in the ocean and found both of them floating apart. He gave us very interesting historical local info about the area when we were at the Turtle Beach. Alejandro made all the activities pool volleyball etc, so much more fun and entertaining. Thank you Alejandro!!!!!

  Feb 10, 2026
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  Does not meet Secrets standard

  This was a very disappointing trip overall. If you’re looking for a spring break–style atmosphere with heavy crowds, long lines, and consistently poor service, this may be the right fit — otherwise, I would strongly recommend looking elsewhere. Service across the resort was overwhelmed and inconsistent. Restaurants regularly had long wait times, even later in the evening, and it was common for menu items to be sold out. Servers appeared exhausted, bar staff were inexperienced, and management seemed disconnected and uninvolved. Drink service was particularly frustrating. Poolside service was limited to roughly once per day unless you actively hunted someone down or waited in line. During an eight-day stay, basic drink options were frequently unavailable — no Corona, no Dos Equis, no Amaretto Sour, and most requests were met with “no.” The default response was essentially Amstel Light, which was plentiful, but not exactly a solution. Dos Equis appeared briefly for two days, then disappeared again. While the food quality itself was not bad, the experience surrounding it made dining unpleasant. The pool area largely emptied by 5 p.m., which became understandable once you saw restaurant lines forming early. Even trying to avoid peak hours by dining at 9 or 10 p.m. still resulted in 20-minute waits and limited menu availability. We have stayed at several other Secrets resorts in different locations and had excellent experiences, which makes this one especially disappointing. There were simply too many issues to list fully, but overall, this location does not meet the standards we’ve come to expect. I would not return and would not recommend it.

  Feb 09, 2026
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  Wasn't worth the hype

  Positives: Ronaldo and Julio (bartenders at the pool) - we felt VERY taken care of by these two young men. They were very attentive, respectful and fun-loving. They took their time getting to know you but I never felt it was at the expense of anyone else. They really seemed to like their jobs and seemed happy overall. Castaways - great breakfast with a spectacular view Castaways - rib eye dinner is fantastic Italian - dining al fresco on Sunday, Tuesdays and Thursdays was awesome with a separate menu from the Italian restaurant inside Spice - dumplings are amazing Bordeaux - had the tenderloin - it was pretty good Negatives: ok, the pool policy left people very angry, myself included. I get that there are people who put towels out early in the morning, never to return, but there are also a bunch, myself included, that grab seats, watch the sunrise, then head up for breakfast. To have your personal items taken to lost and found within a 30-minute time is preposterous. An hour would suffice, but 30-minutes is unreasonable. NOT just that, you put the next guest, who unbeknownst to him took a chair that was "occupied", and you create an opportunity for a negative interaction at no fault of each party. When guests are asking the chair attendant whether they can go for lunch and they are being told to take their personal items with them, you are putting others in awkward situations. We pay for the all inclusive experience, not one fearing the towel takers. Cleanliness - on Thursday night, the staff hosted a barbecue in the common area, barbecues and hot coals included. Friday I went to sit in the common area to wait for dinner. I noticed the ashes and made a point of not sitting near them. Well, unbeknownst to me, the grease from the barbecue splattered onto other areas of the bench, staining my linen pants. I went to preferred to problem solve, and I could have had them cleaned at my expense ($282.50 USD). They took no responsibility for the lack of cleanliness, stating that it was a common area. I agree that it is a common area however the fact that the damage was the result of a special meal made me feel like it was their responsibility. Concierge Carlos made it right, had the pants cleaned for me, but I really felt like I had to work hard to make this right. I expect that a 4.5 star can keep their common areas clean. Pool - still missing a LOT of tiles.

  Feb 09, 2026