Riu Palace Paradise Island - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2910 reviews

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  HORRIBLE - Never Again

  We were very disappointed with our stay at RIU Paradise Island. The pictures online are lovely, but this resort is extremely disappointing. While the housekeeping staff and service employees throughout the resort were genuinely lovely and kind, our experience was significantly overshadowed by other serious issues. The front desk staff were rude and argumentative, which made addressing concerns frustrating rather than helpful. The evening buffet was presented well and the chefs did a very nice job, but the quality of the food was average. The lunch buffet, however, was quite poor. Poor quality, poor selection and either dried out from sitting around or greasy. Unfortunately, the situation worsened when my husband got food poisoning during our stay and spent the entire night violently sick and throwing up. This alone would make us think twice about returning. Sleep was also a major issue. The beds were extremely uncomfortable, and the mattresses were so worn that visible body indentations were clearly present. They only provide a sheet and a scratchy, stained blanket that should have been replaced years ago for sleeping. They also provide robes, which sound luxurious, but felt like sandpaper. They, too, should have been replaced years ago. The bed, which didn’t fit the frame, was so old, combined with a musty-smelling room and lumpy, worn-out pillows, made my body ache. This resulted in some of the worst sleep we’ve ever had on a vacation. Overall, while we truly appreciated the warmth and kindness of the housekeeping and service staff, but the poor front desk experience, health concerns, and uncomfortable accommodations made this stay deeply disappointing. This resort did not meet expectations, and we would not choose to stay here again. This is nothing more than a crappy cruise ship that doesn’t move

  Jan 04, 2026
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  Amazing Honeymoon Experience

  We stayed at **Hotel Riu Paradise Island** for our honeymoon and overall had a wonderful experience that made our trip truly special. From the moment we arrived, the hotel made us feel celebrated. Our room was beautifully decorated for our honeymoon with towel doves and rose petals, which was such a thoughtful touch. We were lucky to have a lovely room with a balcony terrace and a stunning sea view — waking up to that every day was unforgettable. The **location is absolutely amazing** and truly feels like paradise. The beach and surroundings are beautiful and really give you that “postcard” Bahamas experience. Cleanliness throughout the hotel was **top tier** — both the rooms and all public areas were always spotless and well maintained. The rooms are also very well insulated; despite the hotel being lively, we could hardly hear any noise at all, which made it perfect for relaxing. The food was a real highlight of our stay. The **Atlantis Buffet** was absolutely amazing and ended up being our favourite dining option; we actually preferred it to the on-site à la carte restaurants. The **Bahamas Steakhouse** is another great choice and well worth trying, but otherwise we’d recommend sticking to the buffet for variety and quality. One thing to note is that restaurant bookings are quite limited and can only be made two days in advance, so it takes a bit of planning. The **service across the entire hotel was outstanding**. Every member of staff — from the bar and restaurant teams to reception — was friendly, helpful, and genuinely made an effort to ensure we enjoyed our holiday. The hotel really caters for every need, with bars and snacks available 24/7, which added to the relaxed, all-inclusive feel. Entertainment and activities could be improved overall, but there were some standout moments. We especially loved the **Junkanoo special night** and the **Michael Jackson tribute act**, which were both fantastic and memorable. Tipping is not required, but honestly, the service was so good that you *want* to tip — the staff truly deserve it. Overall, the stay was **well worth the price**, and we would happily return. All in all, Hotel Riu Paradise Island was a fantastic choice for our honeymoon. Beautiful surroundings, excellent food, incredible service, exceptional cleanliness, and a peaceful, relaxing atmosphere made it a stay we’ll always remember.

  Jan 04, 2026
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  Ocean View….means nothing

  Consider Yourself Warned. A client books an ocean view room Jr Suite and this is what they got. Hotels response. It’s an ocean view… if you would like a higher floor you can pay for the upgrade as we don’t have any other rooms in that category available. My question. Is that how we handle inventory and guest satisfaction/expectations today? RIU Hotels & Resorts Expedia Group #hotelriupalace

  Dec 28, 2025
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  Don’t do it

  Words can’t express the extreme of disappointment of this so-called resort. We’ve traveled the world and understand cultural expectation differences. But this place is simply unacceptable. Let’s start with the rust on all the bathroom fixtures, including the mirrors. Oh, and the water is non potable. Next, if you enjoy wearing a plastic bracelet constantly - you’re in luck. Remove it or lose it and it’s a $250 fine. Beach towels? You receive a card to exchange for towels (only one towel per card). Lose it? $20 fee. So don’t even try to ask for two per person. I’m not sure who would want to steal the old, worn out towels… Let’s talk “room service” bc it’s simply some coffee/old pastries/dinner rolls (for breakfast), cereal. Lunch? Club sandwich is bearable. Dinner? You mean lunch. It’s the same club sandwich menu. Drinks in your room? Cheap liquor locked in a cabinet with a spout. Bottles of wine aren’t offered- at all - ever/never. Next up: beach! Can’t put chair past a sign that’s clearly posted but yet they own the property beyond said sign bc the restaurant is there. So, be ready to be packed like sardines. If you love loud and obnoxious beach vendors - you’ll love it there. They are constantly walking in between chairs on the property- not just on the public part of the beach. Pot smoking is clearly allowed bc we couldn’t take a breath without smelling it. Not cool for us who don’t partake. I’d read the reviews and thought it couldn’t be that bad. I was wrong. It is that bad. Oh - and we witnessed two domestic violence situations on site. Food? Mystery meat and stinky fish! Two bright spot: the coffee shop and friendly housekeeping. They do the best they can with the run down place. The spa was absolutely not a spa. It’s simply rooms for massages - and the massage table is lined with beach towels, as opposed to the typical set of sheets. Just go somewhere else. We wasted two weeks of hard-earned dollars and vacation time here.

  Dec 22, 2025
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  It was nice, nothing fabulous but very nice stay

  Lobby clean and smelled so good everyday. Always staff around cleaning. Coffee bar is very nice in lobby. Staff at front desk, coffee bar, are not very friendly at all and aren’t eager to help you. Requests for towels and to restock fridge always took multiple attempts to get what we asked for. Our room, while dated, was fairly nice. The balcony was adequate but the view made it great. Bed was ok but pillows were too hard for me. Temperature in the room was impossible to control and it was very cold at times. Always felt damp too. No odors or anything. Hallways were freezing! And cold downstairs after sun goes down. Bathroom is nice, shower is great, very large with great water pressure. Pools were nice, chairs not so much; I found them very uncomfortable after a short time. Music was way too loud. Aerobics in the water was fun. Beach is just breathtaking. My first all inclusive resort experience, I was happy. The food in the Atlantis buffet was very good, staff there were helpful and friendly. We ate at the steakhouse one night and it was ok, nothing to brag about. Service was good. Reservations for restaurants must be made 48 hrs in advance which is a pain. The gym is nice but station equipment needs work/replaced. A few more benches needed. Free weights were adequate. Treadmills, bikes were nice. I used it daily. Mats, kettlebells and other things too. Activities weren’t interesting to us at all. Needs work in this area. Spa overpriced like most hotels but lots of nice looking options. All in all I was happy, so was my husband. Not sure if we would return but it was fun.

  Dec 16, 2025