What We Love
- Enjoy one free ocean dive or snorkeling excursion per person as part of the all-inclusive package.
- Take full advantage of onsite amenities with 24/7 room service.
- Maximize your enjoyment with a wide variety of onsite activities, including kayaking, spa treatments and more.
Things to Know
- The resort is only 37 minutes from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Adults and families are welcome!
The all-inclusive program includes the following amenities:
• A la carte meals & premium beverages
• WiFi
• Access to the water circuit at the spa and fitness center
• Daily restocked mini bar
• Bottle of sparkling wine and plate of fruit at arrival
• Activities and non-motorized water sports.
• Activity included – swimming in on-site cenote, Monday through Saturday.
• Activity included – yoga classes
Important information: Additional information will be provided by the hotel at check-in. Some products or services could apply additional charges.
All guests will receive the following:
• 10% discount in Spa Treatments per room per stay. Must be booked upon arrival at the hotel Spa. Not combinable with any other Spa discount.
• 10% discount in Mayan Dinner per room per stay. Must be booked upon arrival at the hotel. Not combinable with any other activity discount. (The Mayan dinner requires a minimum of 15 confirmed guests to take place.)
Important information: Discounts are not transferrable and have no redeemable cash value.
Resort Details
- Aguamarina
Panoramic views at the all-day dining restaurant, which offers both indoor and al fresco dining options based on a 7-day theme rotation (some restrictions may apply).
*Hours are subject to change.
- Ambar
Overlooking the central lagoon, this restaurant offers innovative fusion cuisine daily. Award-wining signature restaurant (some restrictions may apply).
*Hours are subject to change.
- Cafe Brule
Tea and coffee specialties served with pastries are available for guests at Cafe Brule, opens 24hrs. (some restrictions may apply).
*Hours are subject to change.
- Ceviche
An ideal beach front location for enjoying a quick bite at any time of the day. Daily fresh seafood and fish ceviche dishes. They also have a huge selection of the world famous tapas (some restrictions may apply).
*Hours are subject to change.
- Pool Bar
Enjoy daily an endless variety of cocktails in a stunning ocean-view location.
*Hours are subject to change.
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Dry cleaning†
- Exercise gym
- Express check-in
- Express check-out
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars
- Meeting rooms†
- Multilingual staff†
- Outdoor pool
- Parking
- Pool
- Poolside snack bar
- Restaurant†
- Smoke-free property†
- Storage space†
- Tour/sightseeing desk†
- Transportation†
- Turndown service
- Umbrellas†
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site
- General †-Evening Entertainment
-Yoga classes
-Spanish classes
-Mayan Temazcal ceremonies
- Golf †
- Jet-ski †
- Kayaking
- Non-Motorized Water Sports
- Pool
-3 pools are available on-site.
-Watsu pool.
- Sailing
- Scuba diving- Free scuba dive clinic in the pool (1 hour per person, per stay).
- Free ocean dive or snorkeling tour (1 per person per stay). - Snorkeling- Free ocean dive or snorkeling tour (1 per person per stay).
- Spa †
- Volleyball †
- Windsurfing
- Wine tasting †Interactive resort cooking classes.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4650 reviews
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Apr 26, 2025Amazing time!
Had such a great experience, the resort property is beautiful and serene that allows for a relaxing time. The staff was so nice and extremely helpful. Highly recommend doing Yoga, the Cacao ceremony and the Spa! The wildlife seen on the property really adds to the whole experience.
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Apr 26, 2025Girls Trip Experience
This place is very serene and relaxing. We came in 2021 shortly after Covid hit, and they had really cool shows playing at dinner time near the Aquamarine area pool- unfortunately this time, there were no shows and that was disappointing. otherwise the staff was very friendly and very hospitable. Food is great too!
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Apr 26, 2025
Nice hotel with relaxing atmosphere
A great, relaxing week with no people bothering you, no parties, and no loud music. The entire hotel invites you to disconnect From the big cities. Everything is excellent. The beach is changeable. Sometimes there's more sargassum than other days, but they constantly clean it. On the other hand, they also have a spa, which is very quiet and includes areas like the pools, sauna, and steam room. It's beautiful. I recommend visiting the cenote, it's beautiful.
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Apr 26, 2025
Charming hotel with unparalleled tranquility
The service we received at this place is incredible, everyone has been very kind and attentive since our arrival, this has been the last stop of a 3-week trip, we were only there for 3 days and We would have liked to stay longer, it is a huge hotel in nature and total tranquility with a beautiful beach and a lovely room. Thank you for everything, we hope to return soon.
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Apr 25, 2025Big disappointment!!!
We had an extremely disappointing experience! The advertising and pictures on their website are very misleading. This place does not deserve a 5-star rating. There is nothing luxurious about it; the hotel is quite run down, with mold, cracks, and rust everywhere. We had to wait until 6 p.m. for our room; apparently, they were cleaning it. However, the hotel's occupancy was only about 25%, with maybe 50 people total. The room was spacious but needed significant improvements—the sliding doors were nearly impossible to open and had a support beam blocking entry to the patio. The mattress was very hard, and the sheets had stains. The shower also had very low water pressure, and one sink was clogged. The refrigerator was not functioning correctly. There are only two restaurants, and only one is open at a time. The food was mediocre, and you had to pay extra for better options. The alcohol was so watered down that I questioned whether it contained any alcohol at all, and the service was very slow. The smoking area was right next to the pool and bar area. You have to use bikes or wait for the golf cart transportation since the distance from the lobby to the beach and restaurant/bar is approximately a mile. Additionally, there is a $20 delivery charge for room service, beach towels are in limited supply, and the promised amenities, such as a yoga class or cigar bar, do not exist. The construction on the adjacent property starts at 7 a.m. and continues until 7 p.m., creating a loud disturbance throughout the day and waking you up every morning. Due to the loud and continuous banging, you cannot even sleep in on your vacation. Keep in mind that the construction of what looks like a big resort just started in April 2025, so it will probably be going on for a while.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 34.00 Mexico Pesos (approx. $1.68 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Dog Friendly : It has an additional fee of $35usd per night and a maximum of 1 dog per room with a up to 10 kilos maximum dog weight
- Pet Policy : Pets Allowed