Iberostar Selection Rose Hall Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7240 reviews

• 

  Where to start, to say it is a five star resort is a bit of a stretch. While yes it is a beautiful property with plenty of places to eat at is nice, the fact that it took an hour to check into our rooms because they didn’t have one of our room types available is absurd. We two rooms with doubles and two with kings. Imagine our surprise when we arrive to check in to be told they only had one double. We had to use the king room with a pull out couch for a night after being told that we would need to vacate said room by noon and there would be another room guaranteed for us to move to with a double ready at noon. We didn’t get into that new room until 3pm. It was nice having so many choices for restaurants to eat at, except the food took hours to come out. They ask that you put in your appetizer, entree and dessert orders in all at once I’m assuming to make it faster. We were at all the restaurants at 6pm when they opened and by the time we got our entrees it was 8pm. Don’t bother going to the steak house, they don’t know how to cook a steak. You ask for medium you will get a medium rare steak more on the rare side, you ask for a medium rare, it is more blue than rare. They say the mini bar in your room is restocked daily, we had to beg for more soda for our fridge. It took more than 24hours, having to call twice and go down to the front desk and even then we didn’t get it restocked until the next day. All I wanted was soda as my wife is sober and doesn’t drink the complimentary beer. Speaking of beer, yes it is all inclusive, unless you want a beer that isn’t red stripe, then you’re paying $9/beer. The service at the restaurants are lack luster. Waiting 30 mins for a soda. I just got up and kept going to the bar to get my drinks because the servers never came with them. All the servers whether it was in the buffet or restaurants had the worst attitudes as if they don’t want to be there. I worked in restaurants for 15+ years and I’ve worked in hospitality the last three. Not once did I feel welcomed at the Iberostar Selection Rose Hall. I could have gotten the same bad service and under cooked food at any Applebees here in the states. We had to beg for a box of milk each and every day to give our one year old son. All the employees expect to be tipped but not one of them do anything to deserve the tip. The breakfast buffet is lack luster, every station you go to has the same watery eggs, over cooked bacon and hashbrown triangles, the “servers” give attitude when asked for something. The “hosts” are rude when you come in with a big party. Some people this is their one big trip every few years and it left a lot to be desired. Do better.

  Jul 25, 2025
• 

  A Disappointing Return to What Was Once a Great Resort

  This was our second visit to Iberostar Rose Hall. Our first trip was incredible—Jamaican culture was infused into everything, and the hospitality was unmatched. Sadly, this time was the complete opposite. Check-in was a disaster: We arrived early, knowing we might have to wait until the 3 PM check-in, but were told repeatedly to “come back in 30 minutes.” We finally got one of our two rooms at 5 pm, the second over an hour later. Worse, we were informed—rudely—that we couldn’t check in without the physical credit card used to book, even though the card was already charged. This policy was buried in fine print, and we had to scramble to get a photo of the card. Felt "scammy"... Once we finally checked in, later that night, the power went out for two hours. No activities, no food service, no communication. All planned activities for the night were canceled, and the fire alarm went off three times during the night—making for an exhausting first day. Cultural letdown: The local Jamaican presence that made our last trip so memorable was noticeably absent. Most of the management now appears to be non-local and disengaged. The Jamaican spirit and energy we came back for felt replaced with a more generic, international vibe. We even noticed the staff didn’t seem happy or supported, which reflected in service and atmosphere. Food was generally good: There’s a nice selection of restaurants—Italian, Greek, Asian, a steakhouse, and the buffet. However, wait times were long (30-60 min at restaurants), and the breakfast buffet had a 30-minute line just to get in on our last day. One highlight was the Jamaican food truck on the beach—delicious and authentic. We were also offered “resort credits,” which we later found out were tied to timeshare presentations—another disappointment that felt scammy. Even then, the “credits” work more like coupons than real value. Felt "scammy" again... Sadly, we won’t be returning. Iberostar Rose Hall no longer reflects the warm, vibrant Jamaican experience we came for. We’ll be looking for another resort that respects the local culture and delivers on its promises.

  Jul 24, 2025
• 

  This hotel has a new feature they introduced a few months ago -- a comfortable wristband that contains your room key! (see photo) This is for guests age 13 and up (in a different color if under age 18), so no more trying to keep track of key cards! Yay! The Miranda Hill buffet (breakfast/lunch/dinner) had a major renovation finished in December, and is very spacious and bright (see photos). We enjoyed the Jamaica theme dinner there (and desserts!) on Saturday night. We also tried Sole Mio (Italian), Aunt Ruby's Steakhouse, the food truck near the beach (11am-5pm), the jerk hut (Waves hotel beach area 12-5pm), the ice cream shop (Waves hotel 3-10pm), and Samurai teppanyaki (Waves hotel 6-9:30pm reservation needed). We loved the coffeeshop drinks/snacks, and the buffet variety of food, fresh fruits/juices, and great opportunity to eat around. The beds are very comfortable, and there was a thermostat just above the nightstand with up/down arrows to adjust the AC temperature. Room amenities also include 2 robes/2 sets of flip flops, as well as glass bottles to refill at the nearby hallway water dispensers. (But it is a good idea to bring a travel mug or plastic bottle to have poolside, not the glass.) Staff was very friendly and helpful. To go from Suites to Waves you can walk along the boardwalk near the beach or go to the security desk outside the front entrance and ask a bellman to drive you there in a golf cart. (Note: The fitness room is between Suites and Waves, open at 6am with several air-conditioned activity rooms,)

  Jul 22, 2025
• 

  Fantastic place to stay on vacation, very welcoming, lovely service from Syrene & Leroy for my sister’s birthday and the bar tenders Kacia and Anecia.. Made my sisters birthday fantastic., A lovely surprise.. thank you to all.. xx

  Jul 18, 2025
• 

  Selection? Really?

  I stayed at Iberostar Rose Hall Suites expecting a premium experience, but unfortunately, it was far from that. Despite the high price, the overall quality was disappointing. Food and drinks are well below standard. For two days, there was no Coca-Cola, and now even Sprite is unavailable. The variety is limited, and meals lack both flavor and care. The service is frustrating. When I approached guest services with a simple question, I was met with unprofessional behavior, aggressive tone, and street slang — not what you expect from a resort staff. Facilities are poorly maintained: the pool bathrooms were broken, with only one dirty toilet available, and the shower floor in our room was lifting, creating a safety hazard. The beach is not inviting — full of seaweed and surrounded by vendors smoking marijuana. It didn’t feel like a safe or relaxing place. What bothered me most was the lack of hospitality toward international guests, especially Brazilians. We felt ignored, poorly treated, and at times disrespected. Still, tipping is expected for nearly every service, as the hotel seems to rely on guests to compensate for poor staff wages — $2 per drink has become the norm. For a resort with such high rates, I expected much more. I do not recommend this hotel.

  Jul 16, 2025