Divi Aruba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3635 reviews

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  Great resort but need front desk help!

  The resort was fabulous. Water, beach, pools and food. All the employees seemed happy to help. Bartenders were fantastic. Great drinks with a bit of dancing and singing. Make you feel relaxed and comfortable. The only disappointing part of the trip was checking in and receiving the correct room assignment. The people at the front desk need help. Waited 20 minutes to check in only to be given the wrong room. I was supposed to get an ocean view, but was given a kiddy pool view. I opened the door to see the kiddy pool. No ocean view. Went back to front deck and waited again! I was told the room was the same category as the ocean view! Are you kidding me! After about another 30 minutes i finally got a room that could see ocean. I had to empty the dehumidifier twice a day so the room wouldn’t feel damp. But compared to the kiddy pool I think it was better.

  Sep 12, 2025
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  Aruba Phoenix relaxing vacation

  Aruba Phoenix for our annual trip. Always enjoy relaxing on the beach. Julio is our beach attendant and has taken care of us for many years. Great attitude and very attentive.

  Sep 12, 2025
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  Excellent spot for a relaxing vacation! Also plenty to do if you don’t want to relax! Love it! Come back every year!

  Sandra always has a smile when getting towels or just passing by! The whole pool staffing team is wonderful as well as the bartenders and restaurant staff!

  Sep 12, 2025
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  Relaxing and Amazing

  I'd never heard of the Divi resort but it was an amazing time. The staff was great, especially the bar staff of Dino and Simone. Everything was super accessible and easy to get to (beach, pool, etc). We would definitely return.

  Sep 09, 2025
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  Don’t Stay Here!

  My overall experience was horrible! It was my first time in Aruba and having picked this resort was the worse decision I made! I will never stay at this resort! First, they gave me a room where the temperature didn’t go lower than 78 degrees and they knew that because when I first reported it to the front desk the morning after check in. They immediately offered to switch room. As if they knew and thought we would tolerate the room being hot like that. I spoke to a housekeeper who told me that they know about the problem because the lady that was there before us reported the same issue and they changed her. So it’s as if they continue to put people in that room in hopes they don’t complain without fixing the issue with the AC. Second, most of the staff needs more customer service training! I noticed that they catered more to their regulars/timeshare owners. Third, the most outrageous thing that happened to us is that one housekeeper went inside my room with the Do Not Disturb sign on. We were at the pool and my son forgot to bring snacks for himself. He went upstairs and caught the guy inside our room. He came down fast and told me why is the housekeeper in the room. I immediately got up from the lounge chair and asked if he’s still there. He said no and immediately went to the front desk and spoke to Yvette (front desk manager) I believe that’s her name. She called the housekeeper manager (Chido) He came up to my room and said that the guy had said that we had asked for towels and garbage bags and that’s a lie because number one we travel with our personal bath towels and second we had already asked before we left to the pool if he had a garbage bag for the kitchen container. He gave it to me and I put it in the container. I also asked him where can I put the garbage bag at and he grabbed it from me put it in garbage pail he had. And that was it. I didn’t ask for no room service that day and no other day before that. We never ask for service because we don’t like when anyone comes inside our room. That’s why we always stay in room with full kitchen and washer machine and dryer. If we need garbage bags, hand towels etc we’ll just call and have them bring it to room while we’re there. The Do Not Disturb sign always stays up! This was unacceptable and I won’t stay there again and don’t recommend it either! Be careful to ask concierge one question because they’ll going to try to pressure you to go to a timeshare presentation..

  Sep 08, 2025