Dreams Cozumel Cape Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

701 reviews

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  From nightmare check-in to wonderful experience

  I personally loved my stay at this hotel. I really felt at home, even when at my arrival things weren't up to the three diamond category; Sergio, Manager Concierge and Alexander, Manager of food and drinks really made a drastic change, so that at the end of our trip, I personally didn't want to go back to work. Both of their work is excellent, they are attentive, ready and willing to put into actions the guet's wishes and needs. So, I would like to really thanks both of them for their excellent service and attention to detail. I can't talk enough about the personnel; in general they are all great, but I have my honorary list: and at the very top I have to congratulate and thank Gaudencio, pool bartender at sugar reef (right at the beach) He is such a wonderful and excelent bartender. His suggestions, his attention to detail and his warmth is the reason why I always love come back home and be around my own people. From Market Cafe: Hostess Kenia, Waiters Rene, Alberto & Ricardo. From World Cafe: Leonardo, Carolina, Julio Pacheco & Antonio. From Sugar Reef too: Angel. From Bordeaux: Yuri. Bell boy Elias. Houskeeper: Rosario and Berenice.From the "promo staff" Angel. I really would like to add that the food at Anatto was EXTRAORDINARY! I am so proud to share with all my fellow flight attendants and friends in Germany about this restaurant and to encourage them to visit the hotel and spend a magnificent vacation time.

  Jul 29, 2025
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  Lost weight at a All-Inclusive

  Worst food I have ever had at an all-inclusive resort. My room type was not available and was supposed to receive a partial refund but never did. We checked about it the person giving it was no longer available and no one else could help

  Jul 29, 2025
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  Horrible customer service! Subpar food and experience nothing to do

  Horrible customer service! Subpar food and experience and nothing to do and they still have the nerve to close the pool at 8pm! Management is terrible and dismissive when you express your concerns.

  Jul 27, 2025
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  Incredible staff and excellent swim-out rooms more than compensate for the resort's average food and minor facility flaws.

  This resort offers gorgeous views and super friendly staff. The swim out rooms are excellent, regardless of if they are beach front or pool front. The pool front ones are great with kids because you can chill in the swim out while your kids play in the larger pool. Plus, you can participate in daily poolside activities right from your room's porch/swim out. Admittedly, there are some areas throughout the resort where the harsh climate conditions have clearly taken their toll but it does seem like they put forth strong efforts to keep up with the maintenance of the facility. For the most part, I'd rate the food offerings as typical, common, bulk service catering/conference quality. It is not great, it is not terrible, but average. There are some exceptions though. Olio, the Mediterranean style restaurant, was very good. I'm personally a very picky eater but we found it to be the best restaurant on property. The satay was my favorite dish here. Also, at the pizzeria, the arancini appetizer is quite delicious. Our particular room had an adjoining room next to it and whatever happened in their bathroom/entrance area sounded as if it were happening in ours. The front door had major gaps around it which allowed constant wind sounds through. I don't know that this is the case for all the rooms and we generally didn't have any issues with this. The room itself was essentially your average resort/hotel room but the bathroom, particularly the shower, was pretty awesome. Several people we talked to made comments about how it seemed that all the money for the rooms went to the bathrooms. If you're reading all of this so far and thinking that it sounds like it should be 2.5-3 stars, I hear you. But the staff are where they make up the points. (Nearly) everyone here is incredibly friendly and welcoming. Particularly the bar staff and the entertainment staff. This trip would definitely not have been the same without them. When it comes to entertainment, Heydy and Aaron bring it hard! Each one of them has more energy than nearly anyone I've ever met. They lead fun activities throughout the day, every day. Introduce yourself to them and they will make sure you know about all the activities being offered and that you're never bored. Just don't challenge Heydy to Jenga. She's too good! 🤣 The bellmen are also super friendly and helpful. They are full of knowledge and love to share it. Especially Elias! He has a positive outlook and always greets you with a smile. For some, this may be the most important part... The bartenders! 🙂 Again, they are all super nice but Gaudencio brings it to the next level. Enjoyable to talk to and he'll take great care of you. He just wants you to have an amazing vacation. If the gym and spa are important to you, they have both of those facilities next door in the old Sunscape Sabor which is under renovation and (as I understand it) is set to become an extension of Dreams. Although Sunscape is closed and buildings are being demolished for renovation, the gym and spa are safely in the front and there's an easy walking path to get there. Or, you can ask for a golf cart to take you there. Finally, there's the beach. Get there early and you can grab some shaded chairs. On our first couple of days, we didn't have any sargassum (type of seaweed) and we were told that it isn't typically an issue on this side of the island due to a strong current offshore. However, when the storms are just right, some will inevitably make it to shore. This was the case for the latter portion of our trip but it was still never terrible. We've seen far worse on the shores of Playa del Carmen. Ultimately, I would recommend Dreams Cozumel Cape to friends and family.

  Jul 25, 2025
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  No smoking allowed except one designated area in front of resort. Friendly staff.

  The staff were very pleasant and accommodating. Heidi, the activities/entertainment staff made sure our teens had a great time and made them feel special. The next door closed resort (three resorts that are usually available to anyone staying in one of the three resorts) was an issue in that they had several other options for food, etc, that we were not able to access. There were several vendors selling stuff on the main walkway which felt a bit entrapping and the ridiculous prices they start out asking for stuff was a problem for a family member who didn’t know to haggle with them so he paid way too much for things he bought. This resort is not smoker friendly at all, cigarettes or vapes will get you a $200 fine after your third warning. Only one designated area in front of resort to smoke so no smoking at all allowed on your balcony, regardless of where you are. The staff were very friendly.

  Jul 23, 2025