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Policies, Bookings & Pre-Travel Info

Frequently asked questions and answers.

Terms & Conditions

What are the CheapCaribbean Terms & Conditions?

The Terms & Conditions are your vacation contract with CheapCaribbean. Please carefully review this important document. You must “accept” our Terms & Conditions prior to booking with CheapCaribbean.

Travel Documents

What proof of citizenship is required to travel internationally?

Please refer to our Terms & Conditions for more information.

What is the Real ID ACT?

Passed by Congress in 2005, the REAL ID Act established minimum ID security standards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Passengers traveling domestically with a driver’s license issued by a state that is not compliant with the REAL ID ACT (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, visit dhs.gov/real-id. If your state-issued ID or driver’s license is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Due to COVID-19, the deadline for domestic airline passengers to secure a Real ID driver’s license for use as identification at the airport has been moved back one year. Enforcement is now due to begin on May 7, 2025.

When will I receive my travel documents?

Electronic documents (Edocs) are emailed when the reservation is paid in full. When you receive your documents, be sure to RECONFIRM EVERYTHING - dates, gateway, destination, hotel, spelling of names to ensure they match your passport/proof of citizenship. Although charging your credit card officially confirms your reservation, you have a greater chance of avoiding costly penalties if you catch any errors within 24-hours of the reservation being created. If there are any errors or omissions, please contact CheapCaribbean immediately. Be sure to bring a copy of your Edocs with you to the airport.

I am not the parent of a child I am traveling with. Do I need any special documentation?

Although not required by the airlines, it is always a good idea to have a notarized letter of permission from the parent or legal guardian, also giving you permission to authorize medical treatment in the event of an illness or emergency. Mexican-born minors under 18 years of age traveling alone or with someone other than a parent or legal guardian, require special documentation to depart Mexico, even if the Minor is a Dual Mexican Citizen. For details, contact the Mexican embassy. Leaders of foreign minors under 18 traveling to Jamaica with a school group must hold a letter of invitation from the organization stating that the group will be visiting Jamaica including the duration of stay.

General information regarding traveling with children.

Child ages apply at time of travel, not at time of booking. We regret that we cannot accept unaccompanied minors under 18 for any travel.

Payment

Do I have to pay in full at time of booking?

Payment by credit/debit card is required at the time of booking for all bookings made on CheapCaribbean. We also offer a deposit program for a fee of $49.

Do you offer any payment plans?

Uplift, a third-party provider, offers access to an affordable plan with monthly payments. Rates are based on your credit score, and other factors, with no late fees. Uplift has a quick and easy checkout with available automatic payment options that will even send you monthly notices via text message. The service is another way to help you take advantage of more great travel packages and you can choose this option when you are building your vacation.

Can I use more than one credit card to apply payment?

Yes. You can use up to four different credit cards for payment at the time of booking.

Are payments processed on a secure server?

Yes. You know the server is secure by the little closed lock that appears at the bottom right of the browser window. You can also see the "secure" URL displayed briefly on the bottom left of the screen immediately after you click complete booking.

Does CheapCaribbean price-match other travel companies?

Yes, we do! Please review our Price Match Policy.

Does CheapCaribbean offer promo codes?

Yes, we do! Take a look at our current promo codes. You may receive exclusive promo codes if you signed up for our emails. When booking online, type the promotion code in the promo code field in the vacation search tool. Promo codes may be case-sensitive. Promo codes are not valid group bookings or cancelled/expired bookings. You can only apply one promo code per booking. Promo codes must be applied at the time of booking. Adjustments to past bookings or future bookings cannot be made.

Changes, Cancellations, Refunds & Travel Credits

Does CheapCaribbean offer Travel Protection for cancellations, as well as travel insurance?

Yes! The unexpected happens, so we strongly recommend purchasing Travel Protection Plus, which allows you to cancel for any reason or make changes without CheapCaribbean penalty and high quality travel protection benefits If you do not purchase Travel Protection Plus and have to cancel, you will receive a Future Travel Credit less any applicable penalties, except for contracted group bookings.

How do I pay with my Travel Credit?

At checkout, select ‘Travel Credit’ as the payment method. Then, enter your original reservation number to apply your Travel Credits to your new reservation.

What are the Travel Credit details, restrictions and new booking policies?

Travel Credit information can be found here, including frequently asked questions.

Where can I find more information on your change, cancellation and refund policies?

Please refer to our Terms & Conditions for more information.