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Miscellaneous Questions

Frequently asked questions and answers.

Are taxes and fees included in my vacation price?

We include most taxes and fees in our pricing. Some destinations and hotels may charge additional fees that we’re are unable to collect on your behalf but are disclosed during checkout.

What ancillary items are not included in my vacation package?

The following items are NOT included in the cost of your vacation (fees subject to change):

  • Cancun and Cozumel visitor tax (VISITAX), approximately US$10 per person, which needs to be paid before departing Cancun or Cozumel.
  • Passport and visa fees, port/embarkation fees, laundry, telephone calls, other items and services of a personal nature.
  • Tips to airport baggage handlers.
  • Airline baggage fees, seat assignments and food/beverages.
  • Unless specified otherwise, alcohol, meals, and excursions are not included.
  • $29 departure tax may be payable upon departure from Costa Rica in U.S. dollars, Colombian Colones, Visa or MasterCard. However in most cases this fee is included in the cost of your ticket (including on our Exclusive Nonstop Vacation Flights).
  • $41 Cartagena de Indias departure tax payable at resort airport upon departure and may be included in the cost of your ticket.
  • Barbados government levy of $5.50- $10 per room per night, based on the rating/ranking attributed to the hotel by the Barbados Hotel and Tourism Association, collected at hotel check-out- major credit cards or cash are accepted.
  • Environmental levy is payable upon hotel check-in or check-out in the following Mexico municipalities: Municipality of Benito Juarez and Municipality of Puerto Morelos (Cancun/Riviera Cancun) – hotels will collect 25 Mexican pesos per room per night. Municipality of Solidaridad, Riviera Maya - hotels will collect 20 Mexican pesos per room per day.
  • If you purchased a rental car as part of your vacation package, additional charges will apply which are payable directly to the rental car company. These include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), and airport charges. Extra day charges may apply if your return flight is one hour (or more) later then the scheduled drop-off time for your rental car. Minimum age requirements may apply. A valid driver's license and major credit card in driver's name are required.

Are airport/hotel transfers included in the price of my vacation?

Airport/hotel transfers may be added at the time of your booking or after booking by contacting us at 1-800-915-2322. If you booked land-only/hotel-only and added transfers, you must provide CheapCaribbean your flight information so that the transfer company knows when to pick you up.

Please note, if you purchased transfers, you may still incur additional ferry costs (ex: travel by ferry is necessary to get from Cancun to Cozumel).

If you need a car seat for your child's transfer in resort, please advise us at the time of booking so we can arrange/confirm with the destination management company. An additional fee will be added to your booking (varies by destination).

What is the difference between nonstop and private transfers?

Nonstop means you're traveling with people going to the same resort, but not stopping at other resorts except for those in the same hotel complex. Private transfers include your party only, and are nonstop.

What can I do to help ensure my safety while on vacation?

Please refer to our Terms & Conditions for more information.

How do I get special assistance due to a disability or physical challenge?

Please refer to our Terms & Conditions for more information.

Can you accommodate special requests such as adjoining rooms and more?

If you require special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf.

However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated and they may be subject to additional fees. Please advise us or your travel advisor of your special request at the time of booking. If you are booking online and have a special request, please submit it here.

What is Deal of Fortune?

Click here to learn about Deal of Fortune.

Is tipping required at All-Inclusive resorts?

Gratuities are generally included, but tipping for exceptional service is at your discretion and much appreciated.

What is the difference between All-Inclusive and European (EP) plans?

While hotel meal and activity plans vary, all-inclusive resorts include all meals and beverages (soft and alcoholic), daily activities, nightly entertainment, gratuities and in most instances, non-motorized watersports. At select resorts, all-inclusive plans may be referred to as “Unlimited-Luxury®”, “Unlimited-Fun®”, “Endless Privileges®” and more. European Plans do not include meals or beverages. Breakfast plans are also available at many resorts.

Does CheapCaribbean offer Group discounts?

Yes, we do! Click here for more Group Travel information.

I’m planning a destination wedding. Can you help?

Yes, we can! Click here for more destination wedding information.

I have returned from my vacation and have an unresolved issue. Who do I go to?

Please submit your unresolved issues here and we will contact you.