Wyndham Reef Resort Grand Cayman - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2720 reviews

• 

  Crane blocking me view and algae wasn't removed timely.

  For a resort that claims "100% of the rooms have ocean view" my view was a construction fence and a massive crane. When I asked for a different room at check in I was told no rooms or upgrades were available. There was barely anyone at the resort and seems MANY rooms were open. I told them I would pay for an upgrade but still told nothing was available. Also I understand they can not control when the algae has a massive bloom. However they should have someone removing the algae at the very least daily! The smell was awful. Fans to move around the air on the non beach side would have been a good idea as well. As for staff, the front desk and lobby people were all fantastic. The bartender in the upstairs area was also great. The staff in the beach bar, particularly the older gentleman seemed to not enjoy his job or his customers. Almost like we were bothering him when ordering drinks. The gal that served us dinner at the beach restaurant was fantastic. I think an opportunity was lost by not having staff get orders at the pool or beach. Bed was comfortable and the units were very clean. There were issues with the water not getting hot but maintenance was very quick to come and resolved. They were also very friendly. I usually dont leave bad reviews but this resort has a lot of potential and I hope this review helps them n the future.

  Jul 10, 2025
• 

  Quiet and Relaxing Vacation

  Lovely resort with very friendly staff. Many family activities. Excellent food and diving/snorkling trips can be scheduled on site. Quiet and relaxing environment.

  Jul 05, 2025
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  The most wonderful and exceptional staff ever!

  This was my best stay at any hotel or resort in my entire 45 years. The hotel was very well kept and the rooms were very comfortable. The staff were exceptional and made you feel right home. They catered to your every need. Before you knew you needed something, they already had it coming for you. Daniella, Ruel, Steven, and Gopi are just a few of the staff that took very good care of me and my wife during our stay. If I could have gotten everyone's name then I would have added them all to this review. I was so delighted and thankful to have stayed there. I recommend this resort to everyone that comes to the Grand Cayman Islands. I would give them 10 stars if I could.

  Jun 24, 2025
• 

  Bad circumstances for us, not within hotel’s control mostly.

  We checked out after an hour and cancelled. Problems not things hotel can do much about but were insurmountable issues for us. After 8 days on the island doing plenty of things the plan at Wyndham Reef was to simply relax on the beach and chill. It quickly became apparent this wasn’t going to be possible. First of all the seaweed problem. Not the hotel’s fault of course but be aware that not only does this mean that swimming in the sea is impractical and not going to be pleasant it means that there is a very pungent smell like drains throughout the resort. It was clear to us that this meant you were not going to want to be lying by the pool or on the beach and we could not see anyone else doing this despite the manager telling us the hotel was full. Secondly, whilst we were waiting for the room we noticed and heard a digger outside. Very noisy. Not conducive to lying by the pool or on the beach relaxing. Apparently this digger is being used to try to build a wall to stop the seaweed/ algae and operates 08:00-16:00 daily. We could not see how we were going to relax here so asked if cancelling for a refund was an option. The manager was helpful and agreed to us cancelling albeit we had to forfeit one night’s fee which we don’t think is particularly fair given the situation but we took it and moved to an air BnB on the north coast. We are very happy with our decision. No seaweed or digger here!

  Jun 15, 2025
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  Overall, wonderful!!

  Pros: -Wonderful, friendly, go beyond staff all-around amazing from housekeeping to meal servers -Ocean view from the room -Delicious food every meal -All-inclusive meal plan -Room was more than adequate for us, everything was working great, clean, you do have to request daily housekeeping if desired -Adult and juvenile chickens roaming the property; looking for food -Family-friendly; not an adults-only property Cons (hotel cannot control): -Bad smell from the ocean -Brown algae keeps rolling in from the ocean (hotel does clean it several times a day but it comes back) -Their designated shuttle to/from airport. Old, rickety bus that is in need of an upgrade. -Biting bugs (mosquitos or something else)

  Jun 04, 2025