What We Love

  • This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. 
  • The 604-room beachfront resort delivers an unforgettable, all-inclusive vacation experience.

Things to Know

  • The Resort offers a wide variety of sports including trapeze and paddle boarding lessons.
  • Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.
Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x 4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

•Breakfast / lunch / dinner 

•Food & Beverages 24 hours 

•Unlimited cocktails, drinks, and house wines 

•Welcome cocktail. 

•A la carte restaurants 

•Snack bar in the pool area  

•Non-motorized water sports 

•Daily activities 

•Live nightly entertainment 

•Theme parties 

•Disco / Sports Bar 

•Dance classes  

•Weekly handcrafts market 

•Gymnasium 

•Climbing wall, Archery, Trapeze 

•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)  

•Mini disco 

•Wi-Fi available in the room, lobby, gym, pool, and restaurants 

•Tips and taxes

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.


Applicable Dates:
Booking Dates: 22 Jun 2021 to 23 Dec 2027
Travel Dates: 17 Dec 2021 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Arrecife Snack Bar
    Take a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
  • Café Maya.
    Coffee Shop
  • Hacienda Don Diego
    Hacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
  • La Terraza
    A relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
  • Miramare
    Savor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
  • Portofino
    Discover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
  • Viva Café
    Viva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Lobby
  • Medical Facilities Service†
  • Meeting rooms†
  • Multilingual staff
  • Outdoor pool
  • Parking
  • Photocopy center†
  • Restaurant
  • Sauna
  • Tour/sightseeing desk†
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Center†
  • Copier†
  • Fax Machine†
  • Meeting Facilities†
  • Printer†
  • Wireless Internet Connection†
On-Site Wedding Services
  • Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Archery
  • Children's program
    Viva Kid's Club with swimming pool.
  • Fishing †
  • General
    Dance Classes
    Rock Climbing Wall
    Handcrafted Ceramic Workshop
    Trapeze
    Bicycles
    TRX
    Stretching
    Interactive Workshop painting handcrafted
    International Animation Team
    Live Evening entertainment
    Themed parties
  • Gym

    Gym with Trainer
    Aerobics
    Water Aerobics
    Stretching

  • Kayaking
  • Nightclubs †
  • Outdoor pool
    Outdoor pools
  • Pool
    Introductory diving lessions in the pool.
  • Sailing
  • Scuba diving †
    Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
  • Snorkeling †
  • Spa †
    Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
  • Table tennis
  • Tennis court
    There are two tennis courts with lights.
  • Theatre
  • Volleyball
    Beach Volleyball
  • Water activities
    Water Aerobics
    Paddleboard
    Boogie boards
  • Windsurfing

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12123 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Place to be 🍀🍀🍀🌞🌞🌞

    Antonio waiter on the beach is the friendly an perfect to all. Amazing look for everyone. Joint the beach and be lucky 🤩🤩🤩

    Nov 09, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    A not so pleasant vacation

    We stayed at this resort from: 10/26 thru 11/02/25. The beach is beautiful, however the resort wasn’t what we expected. Mostly all reviews we saw online were great, unfortunately ours isn’t. We go to Cancun at least once a year and have been to many resorts, this resort is below average. First bad impression was during check in. While it was pretty busy, only two representatives were working the front desk and it took forever to get a room. It also didn’t help that our rep wasn’t friendly. Once in our room, we immediately noticed we didn’t have a coffee pot nor a mini bar! The room only comes with an empty mini fridge, a safety box and a thermos which you need to use to go fetch your own drinking water from some reserved areas! When I asked for a coffee pot I was advised only club members get a coffee pot!!! This resort is small and only has 1 buffet so it gets a bit uncomfortable in the dining area because of course it is usually full, also no air conditioner in dining area. The food selection is pretty much the same every single day, they rarely change the menu. The buffet staff tried to avoid you at all cost so you really have to work hard at getting their attention! Luckily, there is a really good server, Antonio, he truly goes out of his way. He is always singing and has an eternal smile on his face. From 3 a la carte restaurants we visited:(Mediterranean, Italian and Mexican) we only liked Italian (thank you Christian for facilitating the reservations.) This place only has two bars and if it wasn’t bad enough that the liquor served is unknown and very cheap you also need to wait on line for at least 20 minutes to get a drink! The whirlpool is COLD! They have a couple small swimming pools (cold water too) which are usually crowded. Our room was cleaned daily around 10-11am, but our friend’s room, which was next to ours was cleaned daily after 3pm and this really annoyed them. A few staff confided they are under staffed and also shared they heard the same complaints from multiple guests and have shared this with management but no one listens. Lighting around the resort isn’t the best and floors are often wet. I fell and luckily my friend asked front desk for help and they had their staff look at my injury. A shout out to Araceli, she was so professional yet so caring while looking at my injury.

    Nov 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our first trip to Player car and Viva Maya.

    Lovely complex. Our room was excellent. The place is spotless even the beach. The food was varied and we tried everything. The setting is second to none. The staff are lovely and the animals you see wondering around are cute. 👍💖

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great value, we'll definitely be back!

    We booked a 7-day trip with Air Canada for $1100 CAD (flight & transport included). We didn't expect much from Viva Maya, since we were looking for something economical, yet our expectations were blown away! Everything about Viva Maya was great. The rooms were clean and had great AC, the beach was beautiful, there tons of activities to do, the buffet was great and had tons of flavor and meat. The entire staff was very attentive and kind. The Wi-Fi in the room was not the best, but they had a great café where you could go work or study. There were no hiccups of any kind, and we are very happy with the value we got.

    Oct 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love the pool and entertainment

    Very good entertainment and shows. The trapeze team was great teaching me some fun skills to do and is also FREE, I trusted them with my life. My group and I had a great time and definitely one of the best Viva resort that we have visited out of 3.

    Oct 16, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel. 

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