What We Love

  • Lounge in rooms featuring modern styling, adorned in minimalistic tones.
  • Indulge your palate with a variety of global flavors, and finish the night off with trendy bars & live music.
  • 24-hour room service means that luxurious amenities will only ever be a call away. 

Things to Know

  • The resort is only 30 minutes from the Cancun airport.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Adult and kid-friendly activities are located throughout the resort. 

Resort Details

Dining
Guests can enjoy delicious drinks and cuisines including Mexican, French and Asian.
OnSite Dining
  • Abnia
    Have a drink and enjoy the entertainment at our lobby bar.
  • Aromas
    Wake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato. 
  • Fresko
    Choose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
  • ìle de France
    Authentic French fine-dining experience, a superb gourmet A la carte menu.
  • La Crêpe
    Sweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
  • Macondo ocean deck bar
    Offering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
  • Maiz
    A glimpse of México, what a tantalizing treat!
  • Mercado de Dolores
    Guests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
  • Pizzeria II Peccato
    Delight your palate with the rich flavors and textures from Italy. 
  • Sea Place
    The finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
  • Wok Asian Cuisine

    Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.

  • Zanza lounge bar
    Located between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
The resort offers car rental service, room service, turn down service and more.
On-Site Amenities
  • Beachfront
  • Boutiques/stores†
  • Business center†
  • Car rental desk†
  • Concierge desk†
  • Ice machine†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Room service
  • Beachfront
  • Boutiques/stores†
  • Business center†
  • Car rental desk†
  • Concierge desk†
  • Ice machine†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Room service
  • Spa, Offsite†
  • Tour/sightseeing desk†
  • Turndown service
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, children's programs, volleyball, pools and more fun activities are available.
On-Site Recreation
  • Children's pool
  • Children's program, onsite
  • Fitness center on-site
  • General †
    - Pickleball Center (2 Courts)

    The Pickleball Center is part of the all-inclusive plan.
  • Pool
    There are 2 adults-only pools with two Jacuzzis. 
    There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
  • Volleyball

    Beach volleyball

  • Water activities
    - Kayaks
    - Paddle boards
    - Boogie boards
    - Hobie cat rides


    Children under the age of 18 must have adult supervision.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4863 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kobo at ventas ha

    Jesus at kobo Is great best ever, 11 out 10....fabulous show, great conversation, would recommend 👌.......the show is beyond.....he is the best we have ever had and we have been coming since opened he is a asset to this great restaurant......

    Feb 25, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We love ElCid!

    We have been going for 24 years and enjoyed every year! ElCid has the greatest people working there! The resort is beautiful and always clean. Luis Dias has been our butler for the last couple of years and he is the best ever! He was always there when we needed him and checked in on us everyday. The restaurants are awesome! Buffet has a good selection to pick from everyday! Can’t say enough about this great resort!❤️❤️

    Feb 25, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A Most Wonderful Getaway for Rest, Renewal and Fun!

    We enjoyed a wonderful time of rest, renewal, adventure and exploration of the many activities and opportunities, including kayaking, vitamin infusion. A great mini workout at the gym and a relaxing swim at night. We enjoyed the wonderful Aqua Therapy in the amazing SPA, the most wonderful massage outdoors while enjoying the sounds of the sea, fabulous meals in the many and varied restaurants, Akat snd the French restaurant as our favorites, and more, All supported in scheduling and management, by our 2 Wonderful Butlers, Erik and Leopoldo, who were very kind and communicative for anything we might want or need to keep up with …all that we wanted to enjoy; All with humor, kindness and success!

    Feb 24, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service

    We spent 7 weeks at ElCid, from Jan 4 to Feb 22. We would like to give a big thank you to our 2 butler's Jesus and David. They made our stay so much easier. Took care of all our needs in a speedy manner. David even surprised me for my birthday. After dinner we walk into to room to find decorations with a cake. It was so nice. Thank you guys. See you next year.

    Feb 24, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Resort

    Resort is amazing! Staff are so kind and welcoming. So many food options. Everything is clean and well taken care of.

    Feb 23, 2026
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

    • Basic Wi-Fi 4 devices per room 

    • 2 hours late check out based on availability

    • Parking , valet parking service 

    • Transportation between Hotels 

    • Gym

    • Unlimited local phone calls

    • Safe deposit box

    • Concierge services

  • Pet Policy : Pets Not Allowed

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