What We Love

  • Lounge in rooms featuring modern styling, adorned in minimalistic tones.
  • Indulge your palate with a variety of global flavors, and finish the night off with trendy bars & live music.
  • 24-hour room service means that luxurious amenities will only ever be a call away. 

Things to Know

  • The resort is only 30 minutes from the Cancun airport.
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Adult and kid-friendly activities are located throughout the resort. 

Resort Details

Dining
Guests can enjoy delicious drinks and cuisines including Mexican, French and Asian.
OnSite Dining
  • Abnia
    Have a drink and enjoy the entertainment at our lobby bar.
  • Aromas
    Wake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato. 
  • Fresko
    Choose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
  • ìle de France
    Authentic French fine-dining experience, a superb gourmet A la carte menu.
  • La Crêpe
    Sweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
  • Macondo ocean deck bar
    Offering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
  • Maiz
    A glimpse of México, what a tantalizing treat!
  • Mercado de Dolores
    Guests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
  • Pizzeria II Peccato
    Delight your palate with the rich flavors and textures from Italy. 
  • Sea Place
    The finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
  • Wok Asian Cuisine

    Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.

  • Zanza lounge bar
    Located between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
The resort offers car rental service, room service, turn down service and more.
On-Site Amenities
  • Beachfront
  • Boutiques/stores†
  • Business center†
  • Car rental desk†
  • Concierge desk†
  • Ice machine†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Room service
  • Beachfront
  • Boutiques/stores†
  • Business center†
  • Car rental desk†
  • Concierge desk†
  • Ice machine†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Room service
  • Spa, Offsite†
  • Tour/sightseeing desk†
  • Turndown service
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, children's programs, volleyball, pools and more fun activities are available.
On-Site Recreation
  • Children's pool
  • Children's program, onsite
  • Fitness center on-site
  • General †
    - Pickleball Center (2 Courts)

    The Pickleball Center is part of the all-inclusive plan.
  • Pool
    There are 2 adults-only pools with two Jacuzzis. 
    There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
  • Volleyball

    Beach volleyball

  • Water activities
    - Kayaks
    - Paddle boards
    - Boogie boards
    - Hobie cat rides


    Children under the age of 18 must have adult supervision.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4739 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Service

    I cannot say enough about the service we received from Luis, our butler, at the El Cid. He anticipated our needs and was there for us all the time. His communication was great and he went above and beyond. I also want to acknowledge Hugo for his fun and friendly help. He even decorated the room for our daughters anniversary. Level 5 service!!!!

    Nov 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Super clean & great service

    Overall service and quality was excellent. Staff were great and paying for the platinum club was worth it. Access to the restaurants, bars and amenities at all the resorts were lovely. The resort isn’t as huge as you think it is and is quite easy to navigate around. The beach at Ventus isn’t large but the pool areas are. The beach at Marina is not bad. There seemed to always have chairs available on the beach. Ventus Ha was not beach front but has pools (did not visit). The food scene - getting reservations were not easy. We were there with friends so it was quite difficult to get a reservation at the a la carte restaurants. We were part of the Platinum Club we were able to make reservations for our entire stay. Our friends were not so could only book 72 hours ahead (or something like that). This is important because there is only ONE dinner buffet available. The dinner buffet had theme nights and we did get a lovely server (can’t remember his name but he we often sat on the patio just outside the main patio. We tried 3 a la cartes during our stay. Two were at Ventus Ha (A’akat & Kobo) and one was at Ventus (Ile de France). Wear bug spray if you’re going to the restaurants at Ventus Ha. There are so many plants and the aesthetic of the resort is beautiful but there is no breeze. Our legs got chewed up waiting to check in for our reservations at both the Ha restaurants. (Suggestion: perhaps adding a fan just outside the doors to prevent this for your guests would result in a more comfortable experience.) Our rooms were honestly not bad - just a little dated. The mattresses could be replaced but the pillows were surprisingly comfortable. The bathroom sinks were remarkably low. I am 5’7 and my husband is 6’2 and it was honestly really annoying. Other than that, the shower pressure and view and cleanliness was great! Huge shout out to Alan & Braulio who checked on us every day. Making sure we had everything we needed. Special thanks to Alan for remembering my husband’s birthday and decorating for him. It was just such a nice surprise! The staff here are so kind and friendly. Jerry (server at Marina’s lobby bar and pool) is amazing and has great vibes. He read our group exceptionally well. Check-in took a little bit of time but wasn’t outrageous. Check-out was fast.

    Nov 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation and value

    We just got back from ElCid Ventus - 3 beautiful properties with great restaurants, pools and the service, food you receive is excellent. They have adult only pools, kid pools and large family friendly pools. The grounds are beautiful to stroll from property to property , pools and restaurants. The rooms are spacious (ours had a swim up pool!) and with the meal Plan you can’t beat the value.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    What an amazing experience!!!

    We had a fantastic experience at Ventura Ha in Puerto Morales. Everything was amazing and the service was top notch. Indira was very attentive and responded to our every question quickly and effectively. She even helped my girls organize a birthday surprise for me. Highly recommended!!

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful vacation!

    Rogerio and Indira provided excellent services and were very friendly, yet professional at all times! I highly recommend both of them to everyone vacationing at El Cid Ventus Ha!

    Nov 10, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

    • Basic Wi-Fi 4 devices per room 

    • 2 hours late check out based on availability

    • Parking , valet parking service 

    • Transportation between Hotels 

    • Gym

    • Unlimited local phone calls

    • Safe deposit box

    • Concierge services

  • Pet Policy : Pets Not Allowed

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