Ventus At Marina El Cid

We have stayed here before in the Marina side of the resort. The positives of this resort: There are several pools so you if you walk around you can find a spot. The staff was very friendly. Puerto Morales is very close if you want to go to a coastal Mexican city to walk around and shop. If you have kids plenty of fun stuff to do. If you can get reservations the themed restaurants are very good. If you like to fish the marina is a 2 minute walk and you can be on charter boat. Our room on the Ventus side was in the 22 building and could not have been any more convenient to the most of the resorts facilities. Excellent location within the resort. The negatives: Very hard to get reservations at the resorts themed restaurants. They no longer have premium liquor at most of the bars. This is a family friendly resort so the last two nights we had a crying newborn next door. A few of the associates in the lobby were also pushy about selling us a time share(called a vacation club).

The only reason this place didn't get all 5 stars is because the beach isn't what you think of when you think "Caribbean" BUT anyone visiting this part of Mexico should be aware that it will never look like that crystal clear water. Not any fault of the resort, in fact, there are people working to clear seaweed all morning. The pools, however, were beautiful and clean. The service was FABULOUS, I literally felt like royalty all week. Any place I was in the resort, there was constantly someone stopping by to ask if I need anything. The food was OK at the restaurants, but I would stick to the mercado - the fajitas are made to order and literally changed my life. The rooms were beautiful. Definitely will visit this resort again in the future.

A very beautiful property excellent service and exquisite food, but if you are a beach lover maybe it is not for you, but for me an extraordinary experience

Nice hotel. 2 major issues, The ocean was an awful eyesore to be looking at.. The pool bars area which was very nice and a lot of tables like most pool bars to relax and drink and eat!! They don’t allow food in that area which is ridiculous even some chips and some simple stuff by the poolside. It doesn’t make sense. Also the mini bar is stocked the first night after that I had to ask them to deliver beer to the mini bar. They delivered 2...should be refilled everyday. Staff were very nice. They had 1 or 2 servers sometime on at 1.00 in the day on a Sunday which wasn’t enough, that comes from the management down.. I wouldn’t go back there unfortunately especially for that silly idea of no food around the “restaurant area at the pool bar and many people were complaining about the same thing I hope they sort that out for the good of bringing back guests!