Ventus At Marina El Cid

Where do I begin? Let me start off by saying we have been to Cancun before at a different all inclusive resort. I wish this was the first resort because I wouldn’t have felt this bad if I went here for the first time. We arrive at ventus and step off the shuttle and the overwhelming smell off dried up seaweed which I find out later is a natural phenomenon has the whole resort covered. I can’t blame anyone for that but that made the first impression of this trip horrible. We waited for 30 min for a bellboy to come and give us next step into our check in process. We walk in and check in and the front desk said please wait for bellboy to take your bags back to room. We go outside and one guy there kept saying wait and wait. We waited for another 30 mins then he said sorry they don’t have enough help so please wait and they will get someone. We then asked if we should take our bags to our room and he said that is probably a good idea. We never got any welcome towels to wipe our face. The smell was so bad we had to go back inside every time because my wife kept getting nauseous. We take our bags to our room and we were happy with the room. Was cleaned well and smelled nice. Until we move the sheets and find blood stains on the sheets!! This was ridiculous! We call room service and they came and changed the sheets. We go into take a shower and find out we had 0 water pressure! We took photos of the blood stains and my wife took video of the water pressure. We called about the water pressure and they said that is an issue that was happening all throughout the hotel. They are trying to fix it and should be fixed soon. We checked out 3 days later and it was the exact same water pressure. We had many other bad experiences with this resort such as the food at every resturant in the hotel was very bad. The French resturant they had was praised as the best one they have and it was horrible. We got the French onion soup that tasted like it was made with bleach. I have never had the worst experience with any other hotel then I have had with ventus. I was very excited to go on vacation with my wife for our 6 year anniversary but the fun part was heading back home. The sister resort is so much nicer and had better restaurants. I for the name of it.

Beach was horrible and smelt even worse. Little no no work was being done to remove the seaweed. Everything else was great. But not being able to go into the ocean (or even want to look at it) was a big issue for us.

All in all, everything was great if your looking for a family resort. Food was excellent, pools were good. Staff WAS HORRIBLE! Very rude at the front desk for our room and a few bartenders were rude as well. Dont be tricked its a hour away from all the nightlife and beach clubs.

When we arrived at this resort it we were greeted with Beautiful gorunds. We had the Platinum club package which gave is nice views of the pool and beach. When we arrived at our room we were disappointed with the two double beds so we asked the Platinum club to change rooms and they did but two days later. Ok now the beach....let me just say if you are a beach lover like I am you will be sorely disappointed with this beach. The pictures online are so deceiving. The water was brown and full of rocks and seaweed. They had plows and backhoes on the beach cleaning the seeweed right next to the palapas. So we never went to the beach not once. Now the food.....it was terrible! The worst food I've ever had in Mexico. There weren't many options first of all and you always needed a reservation. We brought our children with us on this trip and certain restaurants wouldn't let kids in after a certain hour. The Dolores mercado was usually our only option and that closed twice during our stay there. We had to order room service more than once. The pools were their only saving Grace from this resort. We won't be back.