4 Nights
with Air
from
$759calculating price...
– All-Inclusive
Rooms starting at
$269calculating price...
per night
– All-InclusiveThe dates you have selected are not available.
InfoCustomer ReviewsQuestions & Answers
Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beach
...
More
Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 17 epic international restaurants, which includes several of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 20 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.
Less
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
384 out of 560 (69%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.8
Service
3.6
Beaches & Pools
4.3
Dining Options
3.7
Room Comfort
3.5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
384 out of 560 (69%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 491 reviews. Sort by
May 22, 2019
Excellent time despite a few hiccups
The Pyramid at Grand Oasis was an amazing place to have my honeymoon. There was a bit of a hiccup at the beginning -- the hotel had lost my reservation and since I do not have international calling on my phone plan, I wasn't able to call Cheap Caribbean to get it resolved right away. After dealing with a lot of frustration on trying to resolve this, I was able to e-mail cheap caribbean. In the meantime, Grand Oasis put myself and my wife up in a room that had some issues (refrigerator didnt work, patio furniture was broken, lamps in the room were broken, safe didn't work) but this was only temporary. Once cheap caribbean re-sent my reservation (it was time stamped so the error was definitely on the hotel), we were moved to a nicer room in the Pyramid itself and were given several bottles of champagne to make up for the hotel's error. After this.....
.... Everything was AWESOME. I had probably 3 of the 5 best meals I've ever had in my life at this resort and each meal was free. There is a lot of stuff to do so we were never bored and we were here for 2 weeks. The acrobat shows in the main pyramid lobby is so impressive and the dinner/show they have is 2 hours and well worth every second. There are 2 night clubs and a cabaret show every night I believe. The casino is opened 24/7. If you are staying in the pyramid, you will hear drunk people yelling when they leave the casino at 3am but it's not too bad. There are a ton of restaurants and bars to enjoy and there is no shortage of seating at the pool or beach. If you want a cabana you have to get there a bit early but other than that, there is plenty of seating.
The pool runs along most of the resort and my suggestion is to explore different regions of the pool. Some regions are more party-centric and rowdier (think, college frat BROS) and other areas are more relaxed and quiet. There are bars all around the pool area as well as in the pool itself. There are also buffets throughout the area if you're looking for a quick meal and don't want to have an official sit down dinner.
There were a lot of weddings at night while I was there so some restaurants like Ibiza may be off limits at night but even so, it was nice to go outside and have a cocktail within earshot of the wedding and hear the music and see the lights.
Outside of the hiccup at the beginning of the trip, my only other "complaint" has to do with the sports bar. I do not recall any televisions in the place and when we went in there to play pool, the guy told us we could only play for 20 minutes. He then watched us the whole time and whistled at us that our time was up. I'm not sure what the problem was because we were literally the only 2 people in the whole bar so nobody was waiting on us to play. We never went back to that bar again which was no big loss since I felt every other bar was better.
Overall, this was an amazing place to stay with a ton to do and some of the best food I've ever had. The value you get with the inclusive package can't be beat. I've already recommended this resort to several friends and I hope they go. They will have an amazing time. I already miss it!!
I was at the Grand Oasis Pyramid in 2012 and it was wonderful. I traveled again last week to same resort and it was awful. The place is pretty but that is it. Food was not good, drinks are horrible, staff did not speak English, could not get served or waited on even though we were tipping well. Will never return to this place again. The beach was not cleaned up from trash from guest. Construction going on in bathrooms that they expected you to use. We received much better service when we were out of the resort. The VIP check in was a joke they did not care that rooms were not correct. They only had 1 person working customer service so it had long lines. The door lock was broke on my daughters room so she had to constantly get new keys made, approx 15 times during the week. Very upsetting that the hotel now treats guests so badly.
Very fun trip overall that started out rocky on day 1&2 due to average service (compared to Punta Cana trip 6 months ago), watered down drinks at the swim up bars and food options but once we found our favorite spots it did get a lot better. Favorite places were fountainbeau lobby bar (excellent bartenders and cocktails) Le Buffet, and pool club for back/gold members near cocoa hippie. We met the nicest servers who always checked up on us for drinks or snacks even while in the pool. All pools through out the resort were good but paid to have our own pool area for the black band. Overall a very beautiful resort, beach and rooms but wish they would work on their customer service more for all staff not just lobby and concierge (they were great) and more premium liquor without the extra charge..but I would recommend this resort for the value!
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about The Pyramid at Grand Cancun or help someone else answer theirs.
Can you answer these questions?
47 questions, 288 answers.
Do you have to pay additional for beach chairs/towels?10 answers
It says beach chairs/towels are available...and it also says pool lounges and towels are included. Does that mean the beach chairs are not included?
4 years, 48 months ago
NY
Hello NY,
The resorts have beach chairs/lounge chairs and they also have a service where you are provided beach towels when you enter the pool/beach area all at no cost to you.
DEBDOB
Please check with the hotel directly for the most up-to-date information. You may reach them here: https://oasishoteles.net/contact-us
BILLCC
no ... first come first serve
VictoriaL
YES THEY ARE
MULEDICK
No is included on the packed... but the hotel have diferent packed review before by anything to make sure you have what you want.
yein85
Are totally free. And included in the packed. No extra. You can change it every time.
yein85
No is included on the packed
yein85
The towels are included one per person and if not turned in at the end of your stay you will have to pay (not sure of the fee). The lounge chairs around the pool are free but they have beds with some shade near the pool facing the ocean, and on the beach that are $25 for the day, also lounge chairs under straw umbrellas on the beach for $20. That also includes a waitress to bring your drinks instead of you having to go to the bar yourself, well worth that alone.
Erin83
There is no extra fee for chairs or towels. There will be two towels for the beach in your room when you check in. Use those, then exchange them for two clean towels at a Aquaworld booth on the grounds. Relax...and repeat!
BrowningOnDaBeach
Beach chairs are available, first come basis. But, chairs are only available in roped off sections of the beach. You can not move the chairs close to the water
Peppe23
is the alcohol beverage included in this pachage?10 answers
4 years, 48 months ago
Barbara
Domestic Alcohol is included in this All Inclusive Package.
Shane99
Yes
Vegas7
Yes. But beware, all alcohol is watered down. Only one kind of beer Dos Equis draft. Yuck! Warm.....only one wine choice. Not good for all the money you pay.
Karent3161
yes...it's your typical all-inclusive trash though...even the upgraded alcohol is terrible...i'm not sure what they water the alcohol down with, just water, or something else...but it doesn't give you a buzz, no matter how much you drink...that's not just at this hotel, that's everywhere in the carribean
MarinaSteveandMorgan
Yes
pitbullove
Yes
Marcelili524
Yes is included. And also unlimited. They have many bars inside hotel and outside and at The pool too.
yein85
Not all only certain
Karmelina
If you buy all inclusive then yes it is!
AZGalaxie
Yes
BeachLover73
Oh yes, and plenty of it. We spent many of nights at the bar outside the Mexican restaurant tossing back shots of GOOD tequila. All was included. Be sure to get up early and get one of the canopy beds on the beach. Lunch, dinner, and unlimited drinks via Miguel.
devcon
So does this include liquor in the all inclusive?5 answers
3 years, 48 months ago
Jess
Select liquor is included in the all inclusive, typically local brands.
CCGreg
yes unlimited
VictoriaL
Yes.
Nery
Yes. Everything is included. And drinks was my favorite part. They made a rely good margaritas and pins coladas at the pool.
yein85
Yes, Yes, and Yes! The drinks we ordered were awesome, the staff is very good at what they do yet are willing to tweek a drink to please your palate.
BrowningOnDaBeach
Are the shows included in the all inclusive package? If not, how much does it cost?5 answers
3 years, 48 months ago
Jane
all shows part of the nightly entertainment provided by the hotel is free, if you book anything considered a excursion thats extra because thats outside of the resort
VictoriaL
The nightly entertainment and daily shows are included in your package. However, certainly promotional events may result in an extra charge by the resort if attended. For further information, please call us at 1.800.915.2322.
SamCC
Yes it is included. No cost. Just if you want to seat on VIP table have to pay 39 dlrs per person. For reserved seat is 19 dlrs per person and drinks is included
yein85
There is a show in the atrium of the grand pyramid nightly which is free or you pay for a table and can dine or have drinks. Most nightclub shows are free in the lounges of the resort and there are plenty. Some may be an extra charge. Shows and clubs off the resort are not free.
PhillyMark
Yes
girlsweekend2017
Are the smart cars free of charge to use at the Pyramid at Grand Oasis?5 answers
3 years, 48 months ago
Andrew
The resort's official website states: "Enjoy Cancun and Yucatan with one of our Smart cars. Be smart, be free. Compulsory insurance purchase necessary." This information can be found on the resort's official website here: https://oasishoteles.net/hotels/the-pyramid Please contact the resort directly for more information.
BILLCC
only if you have a VIP package, and after 4 nights I believe. However you do have to pay $30/ day for "insurance"
annoyedtourist
the smart cars are for the people that have timeshares at the Pyramid...don't get a timeshare though, unless you're ready to drop a minimum of $10k and a 36 year commitment...
MarinaSteveandMorgan
I wasn't aware of any smart cars.
Madycarlos
Never is free. First is 30 dlrs per I sure and per day depend how many days you stay.
yein85
is there a balcony in every room?9 answers
3 years, 48 months ago
Dee
At this time, all rooms come with a balcony or patio.
BILLCC
Yes
Vegas7
YES, but the balconies are VERY small except on the ground level...ask for a ground level room...they are worth it
MarinaSteveandMorgan
Im not sure but ON the 2-5 floors i believe so, the first floor they have a walk to balcony onto the roof with two beach chairs.
Dragonflygoddess
Yes
Madycarlos
Yes. But ocean view and lagoon view for me are the same ni necesario spend more when they have a beatifull view for everywhere
yein85
Yes, there is, we had a balcony facing the beach.
Rosmery
Yes there is
Buddyhollie
Yes!
Nugsbabylinda
Which 9 restaurants are on this hotel's grounds and how can I go about getting an ocean view room?5 answers
3 years, 48 months ago
Atlanta, GA
The restaurants listed on our website are accessible if you were to book this resort today. For assistance in booking a specific room type, please call us at 1.800.915.2322.
SamCC
All of the restaurant are on the ground
Vegas7
You can get ocean view at the time of booking for an additional charge.
Nery
anyone can get into Maria Bonita (mexican), which was great...also Cocoa was amazing as well (but you may need the upgraded armband)...for the upgraded armband, you've got to check out White Box (on the ocean front) and Careyes ... both were spectacular...
The upgraded armband buffet 'Market Place' is great too...
The food in general was a really great surprise...not only will you not go hungry, but if you do the restaurants right, it's a 5 star experience!
MarinaSteveandMorgan
They have me than 20 place, but only a couple are good. I recomend Lw buffet dos lunas maria bonita thashi buffet. Coyote loco and the two coffe and me and coffee and tou. I try everything and was good. For ocean view remember be specific on the notes at the moment you paid the packed. And ashley is an extra charges.
yein85
Is this an all inclusive resort?5 answers
3 years, 47 months ago
Martha
Yes. However, excursions a extra and motortized water activities are extra.
BeachBumFamily
Yes, it is! For further details, please call us at 1.800.915.2322.
SamCC
Yes ,it s. A inclusive resort!
Vegas7
Yes, only wine is at an extra charge at some restaurants, and of course extra activities such as tours.
Nery
Yes it is. All inclusive.
yein85
No it's not it's false advertising once you get there they charge you money for certain seats in certain drinks
Karmelina
Balcony at The Pyramid and ocean view/lagoon view?5 answers
Just a question, Cheapcaribbean answered a previous question about a balcony on every room and the answer was yes, there is one on every room in the Pyramid. The room description on the CC site says that ocean view/lagoon view are available beginning Dec. 24, 2015? Where does the balcony have a view to?
3 years, 47 months ago
Massachusetts
The balcony would have an ocean view or lagoon view respectively.
TimCC
every room in pyramid has a balcony. Depending on what floor you're on, you get either ocean view or bay view.
ldn3
For me ocean view but on the ocean view is a lot of palms so you probably don't see the ocean so don't send theone on soming is not really good. Let them chose for you. Maybe the give you an ocean view and you'll see.
yein85
Our lagoon view/North side 2nd floor
Balconies are narrow but comfortable.
I've always preferred lagoon/sunsets over noisy, bright sun ocean views
Balcony5
No you'll get palm tree view
Karmelina
what restaurants are available exclusively for pyramid hotel guests?6 answers
what restaurants are available exclusively for pyramid hotel guests? and how do we make reservations for the restaurant?
3 years, 47 months ago
Lan
Please call out Beachologists for more information. They are available at 1-800-915-2322 from 5am - 3am EST daily. Thanks!
LizCC
All restaurants are available to The Pyramid guests!
PattyO
I know Careyes needs reserviation, pretty fancy restaturant. You can make reservactions at the guest services adjacent to the restaurant entrance.
Nery
There are many. Only 2 that need reservations. Beware when you check in they say to make reservations on the day of. But not true. Make reservations 2 days ahead, or you will not get one.
Karent3161
Is the Piramid who only have access to all restaurant inside and outside. For reservation is in the morning or day before on the front of each restaurant.
yein85
I had no special treatment for staying in the pyramid
Karmelina
What exactly is included with the Sian Ka'an amenities?5 answers
Looking forward to our stay here again. This time we are staying in the Pyramid. What exactly is the Sian Ka'an upgraded amenities? Is is pool chairs or beach chairs? Is there a bartender service somewhere on the beach? Thanks for any help you can give!
3 years, 46 months ago
Massachusetts
The Sain Ka'an is actually pretty nice. The first thing is at check in, you do not need to stand in line to check in. They will have a private (air conditioned) room for you. You will get a cheap bottle of champagne as well which is a nice gesture. There is a VIP lounge which I took advantage of as they have more premium alcohol there.
As for the beach, there is a private beach with a bar and wait staff. Once you tip the person waiting on you a few dollars they come by very often with beverages. There are several beds and chairs that are also available to relax in.
srmwildcat
Sian Ka'an are extra amenities such as another restaurant you have access to, private check-in/check-out and better in room amenities/services. For more information you may contact the resort directly or speak to one of our Beachologists at 1-800-915-2322. Thank you.
TimCC
Sian Ka'an is essential in this place. It's what made out stay worth it. You can access the beach club, which is the only place where they will take drink orders from the cabanas and beach chairs on the beach. They also have a decent lunch menu from 1 to 4 I believe and you can make reservations to the best restaurants with your VIP Sian Ka'an bracelet. There is a bar right above the beach vip beach area only for VIP if you prefer to get the drinks yourself. I hope I'm not too late! :)
annoyedtourist
Yes to the chairs, there are bars by the beach.
Nery
they have pool chairs all around the pool and beach chairs along with the beach beds all through out the resort. and yes you have bar service on the beach and the pools. there is even a swim up bar!
Nugsbabylinda
HOW WILL I KNOW WHERE TO GO FOR VIP "CHEAPCARIBBEAN.COM" GUEST CHECK IN10 answers
Love this forum! Will the VIP check in area in the lobby be signed? Many have mentioned they waited in long lines only to find out they didn't have to. Thanks for the help!
3 years, 46 months ago
Patty
For more information on VIP check in, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
When our driver dropped us off, there was a valet with a list. We were on it and theu escorted us to the concierge where we were taken directly to our room, skipping all of the lines! It was awesome!
Clifno
VIP check in is the first glass door to your left as soon as you walk in. You do not have to make line in the regular check in area.
annoyedtourist
get the upgraded room, armband...it's totally worth it...they will have your name on a list to go to the private concierge, not general check in...saves you hours and frustration time...
the upgraded armband is beyond it's worth
MarinaSteveandMorgan
Go to the right, double glass doors
Balcony5
Upon walking in the lobby if you do have the VIP package. Your check in is right to the left.
Rdot3423
Not very well. No sign said so. We were pointed to a check-in room and waited, and then was told to go the room on the other side and waited. Plus some other not smooth issue. Our total check-in time was more than an hour. Both rooms are indeed for VIP check-in.
SusieInTravel
They direct you there, but there is still a wait.
Amanda46107
Someone will meet you at the door when you arrive
DebWilcox
There is a VIP check in, but it’s not quick. You get to sit down in a chair but there is only 3 tables in one area
Jodandi
Does the Pyramid provide complimentary ground transporation?10 answers
3 years, 46 months ago
pittsburgh
There is NO complementary ground transportation to the Oasis Grand from the airport. However, we used Cancun Transportations:
https://www.cancuntransportations.com/
For $75 we got a PRIVATE, NEW, clean, comfortable van and a driver with our name on a sign waiting on us at the airport. He took us directly to the hotel and dropped us off and arranged for our return trip. On our departure day, another driver in a very clean new van arrived at our hotel right on time and picked us up and took us directly to our gate! VERY VERY pleasant ground transport experience!
Clifno
They do not, we are contracted with an airport transfer company if you would like to add airport transfers. If you need help booking please speak to one of our Beachologists at 1-800-915-2322.
TimCC
no, you have to pay for your own transfer
ldn3
No they don't. I recommend booking the shuttle through cheap Caribbean, it's only about $12.50 each way.
BeachLover360
The Pyramid does NOT provide complimentary ground transportation. You would either have to take a cab or bus wherever you want to go.
deemcintyre
No....you have to pay. 24 dollars each way for shuttle. 40 each way for taxi. However, you can take a bus around for a dollar. Just not to the airport.
Karent3161
no...it's about 50 bucks per person round trip for the shared ride that may or may not stop at a few other hotels...it was nice, air conditioned and they will make stops at the store if you need anything like booze or beer...
MarinaSteveandMorgan
No
Karmelina
no
crusier
No
BeachLover73
No, you need to arrange that through your agent, but it is reasonably priced. It was a $30 charge for round trip to/from airport.
devcon
Transportation to and from the airport10 answers
Is there transportation to and from the airport? How far is the hotel from the airport? How much does it cost to rent a smart car for a week?
3 years, 45 months ago
Holly
Amstar is the company conected with oasis resort
Vegas7
Yes, they do have transportation and it is very good. It's $25 (through cheap caribbean - Amstar). I recommend you use them. Yes, they do rent smart cars for $50 per day at the resort. I would not recommend it. The cars have a huge sticker that makes you stand out and let the local cops know you're a tourist and you will get pulled over. Taxis are also very expensive. Take the local buses. They are about $1 per person and very safe and efficient. You can get anywhere!
pool49
The Pyramid at Grand Oasis Cancun is located in the Cancun Hotel Zone, 20 minutes from downtown Cancun and 25 minutes from Cancun International Airport (CUN). CheapCaribbean offers contracted transportation as an additional amount. Please check with the resort directly for the most up to date information regarding if they offer transportation.
TimCC
Shuttle is around $25 per person, each way, depending the company you choose. The hotel is around 20-25 minutes from the airport. Smart car is free for 3 days if you stay 5 night, or something similar. You can find that info in the website. However, you still have to pay $30/day for insurance.
annoyedtourist
The resort is not far from the airport we booked ours through cheap Caribbean and that cost me $25 round-trip. The plus side is that you don't have to worry about how to drive there but the downside is that you need to get picked up three hours before your flight home which I think is a little too early to go to the airport especially if it's a domestic flight like I had connecting out of Mexico City back to LA. Booking it one way there and take a taxi back may be a better option. The resort does have smart cars for rent on the property so you can always book one of those when you need it, that's what I would do rather than renting a car for the week. They also have a great public bus system that only cost a dollar each Way to go up and down to the different resorts and downtown.
BeachLover360
The hotel is about 15 min from the airport, you can pay $24 per person for a shutle round trip. Would not recommend a smart car, it could be very expensive.
Nery
There is service through Cheap Caribbean to the hotel. The hotel is 30 minutes away. Did not rent a car. Walked across the street to water world (free water sports) then took the bus to a dinner cruise excursion (20 minutes away) was easier and cheaper that way, although we did not have children in tow.
APN2017
We booked our transfer through CheapCharibean.com at the same time that we booked our trip. They booked us with Amstar and they were fantastic! It was probably about 20 minutes or so to the resort from the airport. We did not rent a car, so I don't know what it costs.
scoppi
We prepaid for transportation through Cheap Carribbean. Airport is 20-30 minutes away. Smart car is about $200-$225 for the week. They are manual transmission only.
Amanda46107
Book you transportation in advance through CheapCaribbean
Nugsbabylinda
Is the water safe and purified at this resort?10 answers
I was wondering how the water was at this resort. Do they use a water purifier? I understand we probably should not drink the water straight, but what about things washed in the water like salad lettuce or fruit. What about frozen drinks or drinks with ice? Is it safe?
3 years, 45 months ago
Needingavacation
The water is purified St this resort. But they advise not to drink the tap water. We ate the lettuce, fruits& had drinks with ice & never became sick. They offer water at all the restaurants & bottled water too!
Boots4u
The resort does offer water bottles, please check with the resort directly for the most up to date information regarding food/drinkselection. Their international phone number is: (01152 to dial out) 998-881-7000.
TimCC
All drinks and water are included. In some restaurants wine is at an extra charge, however, there is plenty of other choices to replace a glass of wine. As far as washed vegetables or fruits you would have to prepare the salad yourself to find out if they are washed.
Nery
No
Karent3161
this is the only resort I have not gotten some kind of Montezuma's revenge at...and I've been all over the carribean and Mexico...they provide plenty of bottle water in case you're still wary...but the food and water were great...no problems at all
MarinaSteveandMorgan
We used bottled water for brushing our teeth, but no issues with food salads & fruit) or drinks at all, the use bagged ice.
Balcony5
Yes, they use purified water for everything. All was very safe. they also give you all the bottles of water that you desire.
BeachLover73
Water is safe. For the room they provide bottled water brushing teeth etc. do not drink the faucet water.
Jimdawn
Just got back and everything was fine where the water is concerned. I am especially at risk being on anti-rejection medication from a transplant but I had no issues while there. They stocked our refrigerator with bottled water and while at the beach, the waiters brought us bottled water as well. I worried about rinsing my toothbrush but again, that was fine. I'm not sure if they purify there water for sinks/showers but to be safe just keep your mouth shut while showering and use the bottled water for the in-room coffee and tooth brush rinsing.
APN2017
Ice is filtered, drinking water is filtered, DO NOT DRINK FORM A TAP. They will give you plenty of bottled water. You don't have to brush your teeth with bottled water, but don't swallow the water when brushing your teeth, or showering.
PhillyMark
Are room double, queen or King beds?5 answers
3 years, 43 months ago
Luvn50
The rooms come with one King bed or two double beds. If you need help booking, or If you have any further questions, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
That is one of the questions that the hotel ask, what would you like. We had requested two double beds.
SpeedyGonzalas
I believe they have all. Both my rooms were king beds.
Karent3161
They have both choice. Write on the notes what you whant.
yein85
They have both! You can request your preference but not guaranteed to get it.
Thrillseeker
Is the key for the room safe included?5 answers
Several reviews state that the key is a seven dollar per day charge. CC site states free in room safe.
3 years, 42 months ago
Jandev
While there is normally a charge for the safe, packages booked through Cheap Caribbean receive this amenity for no fee.
SalCC
Yes, the key is included--you receive it at check in.
Medlove2014
It is a select your own code type safe.
Karent3161
No charge for safe keys
ginaandrick
At the Pyramid the safe is included and is accessed with a personal PIN number. However I did hear from other vacationers that they had to pay a fee for the safe maybe depends on what resort building u day at as there are several
Mikoka1
Room Service5 answers
Is there a delievry fee for room service if staying in the pyramid
3 years, 40 months ago
Carter
There is no fee for room service for guests staying in the pyramid.
SalCC
YES there is. They charge $10
MiriamNY
Yes and don't know how much. Call the hotel.
Nery
Is it included is an extra charge.
yein85
Yes about $15
Balcony5
Do they serve the frozen alcohol drinks?10 answers
3 years, 39 months ago
Teri
Yes!!! My favorite was the banana mama!
Debbieritt
Yes. They make a wide variety of frozen drinks, but be patient as the bartenders tend to get swamped with multiple drink orders.
bceagles91
Only lemonade and strawberry, both pre made. They do not blend any drinks in front of you, which was a disappointment
Katom
Yes, most resorts will offer frozen alcoholic drinks. Please check with the resort directly for the most up to date information regarding drink selection.
TimCC
Yes, for free with all inclusvie packages.
Nery
Yes
Madycarlos
Yess. And really good. Try have everything you want. My favorite, pina colada.
yein85
Yes, anywhere from Miami Vice to Strawberry Dacquiri
Domoplayer
Yes
scoppi
Not good ones.
Amanda46107
If you arrive before 3pm can you check in and head to the beach ???9 answers
3 years, 38 months ago
Shelia
Sometime they will let you do early check in but that is up to the resort digression .
bthornton
I arrived at 12:00 noon and did not get in my room till 3:30 pm
Madycarlos
They don't give you a room. Útil 3pm or after. But they give a pass to enjoy the entire hotel including restaurants pools an beaches. And also they hold your bags during waiting time and will put in the room when you get the key.
yein85
They will give you a pass
Balcony5
You can't check in but you can go to the beach put your bathing suit on at home before you travel
Karmelina
Yes my advice to you would be to have your swim clothes in a smaller carry on with easy access. They will hold your luggage and you can just change your clothes in the lobby bathroom. You are able to use everything at the hotel as soon as you check in and get your wristband!!
Erin83
Yes we arrived at 12 pm and all rooms but 1 out of 5 were ready. Its based on availability but you can check in and get a wrist band and eat, drink and use the beach and pools.
Buddyhollie
Yes, they keep your luggage in a safe spot, but you still have access to everything until check in
Dhals10
You can check in upon your arrival but your room most likely won't be ready until after 3. You will be given your wrist band for restaurant access and other amenities. You can head to the beach, etc
Nugsbabylinda
Does the grand oasis pyramid allow more than one child per room2 answers
3 years, 37 months ago
Lucy
No, The Pyramid at Grand oasis does not. Their maximum occupancy is: 3 adults or 2 adults & 1 child (0-12).
JeannieCC
Two kids per room but ask about family room.
yein85
What color bracelet do you get with a logoon view room in the pyramid?9 answers
I am so confused. We stayed at the Grand Oasis last year, not in the pyramid. We got black bracelets last year and did not have access to all the bars and restaurants.
We booked the pyramid this year and most of the reviews here and on trip advisor mention having clear bracelets and access to everything.
I called the resort and was told I would have a black bracelet again this year, but would have access to all bars and restaurants.
I want to be sure that we can get into the Sian Ka'an beach club as it is the only place with service on the beach. We're assured this is included by Cheapcaribbean and the hotel, but all the reviews say only clear and gold bands get access.
Have the band colors changed recently? When were you there? What color bracelet did you have and did you get into the Sian Ka'an beach club?
2 years, 32 months ago
Warminster, PA
As far as the actual color of the bracelets is concerned, you would need to contact the resort directly. The Grand Oasis brand has recently updated their amenities, and so the only way to get the Oasis Sian Ka'an club amenities is to book in the Grand Oasis Sens resort in the Sian Ka'an room category. For any further questions, please call in to 800-915-2322 to speak with our next available agent.
JeannieCC
We just returned (reluctantly) from The Pyramid in Cancun yesterday. We had a black band which gives patrons access to all the amenities. Make sure you reserve a beach bed down at the Sian Ka'an beach club, it is excellent. You have no worries at all!
BrowningOnDaBeach
Just got back from Pyramid and we had black bracelets - got excellent service. Went to most restaurants there and saw a couple get turned away because of bracelet color. We went everywhere on site and never got turned down. Maybe when you went and had black bracelet, the color for top service was a different color? Good luck this time.
APN2017
Black bracelet gets you into everything. We just stayed at the resort last week.
johnsota
We stayed at the Pyramid and had black wrist bands. We were there Feb 1-5 2017. We had access to all the restaurants and bars, including the Sian Ka'an beach club. We did not see any clear wrist bands at all. We only saw two other color wristbands which were both limited on some of the bars and restaurants.
scoppi
I got back last week. I had a black bracelet that got me access to everything. "Pyramid" = black bracelet and access to all bars and restaurants. It is worth the few extra bucks IMO.
Dloon20
We had black with access to everything.
Amanda46107
The black band will give you access to everything. you will access to everything all restaurants and bars and clubs!
Nugsbabylinda
I see that this question is old but I may be able to help for those who have this question later on.
I believe the resort changes up the band colors every now and again.
When I was there in May 2019, I had a black band and it granted access to everything. I would recommend double checking with the resort to confirm if your package gives you access to everything or only certain areas prior to going.
BWin21
The Pyramid at Grand Oasis5 answers
Whats the difference between black and clear bracelets?
2 years, 31 months ago
USA
Not sure on the exact colors but the different colored bracelets indicate which resort level you are at. It goes Oasis Lite, Grand Oasis, and then Pyramid at Grand Oasis, in ascending order. Each level up grants you access to more restaurants and amenities.
CCGreg
With the black bracelets you had usage of the VIP lounge, special check in in a private room and special seating at the shows in the lobby.
sue1
Our black bracelets were VIP all access some others with different colored bracelets had to pay for certain items.
PhillyMark
The black bracelets are the only way to go. They offer more exclusivity such as dining in their specialty restaurants, some free water sports, and in the morning going to the exclusive black band wearers breakfast bars so you don't have to worry about the morning crowds. Also, where you sleep at nights counts, I like serene and quiet at night. I dont know what the other side sounded like but I know with the black band and me being in the Pyramid it was as exclusive as you can get.
TanofNY
believe me there is a huge difference. the black band gives you access to everything, all of the restaurants, clubs and bars
Nugsbabylinda
Are there elevators?5 answers
2 years, 30 months ago
BlueLady
Yes there are elevators
CCGreg
yes
APN2017
yes, in the hotel
PhillyMark
Yes, but a lot of walking and stairs on the grounds.
Amanda46107
Yes!
Nugsbabylinda
does the resort provide room service for meals5 answers
2 years, 30 months ago
dave
This resort does provide 24 hour room service, and this will include meals, however room service does come at an additional charge and is not included in the all-inclusive.
JeannieCC
Yes not much choices though
Thrillseeker
Theres a 24 sports bar, but you want food delivered to your room it's $12!
Stellaaec
For a service fee every time you order
Jamiek120
Yes there is room service for meals.
BrowningOnDaBeach
What's included in the all inclusive package at the grand oasis?5 answers
What restaurants and how many times can you eat and the jet skis and drinks? Also is night life included also?
2 years, 30 months ago
Dskaf
You will have unlimited access to all of the restaurants at the resort, domestic alcoholic and non alcoholic drinks are part of the all inclusive package. The Sevilla restaurant and Hacienda Sarape do require reservations. Jets ski rental is available directly through the resort for an additional charge. The bars and night club are also included at The pyramid at Grand Oasis. Top shelf liquor may be available for an additional charge.
MikeCC
Lots of duplications in the restaurants - several Italian and Mexican and they all have the same menu. Best restaurant is the Careyes - fish and pasta and the Maki Taco. The Maki Taco is Mexican/Japanese fusion which sounds strange but is excellent. No limitations if you are staying in the Pyramid. The water sports are off site across the main street and down about 1/2 a mile.
All of the clubs are included in the all inclusive
Marysk
The pyramid package is "full access", the black bracelet. With that bracelet there are 9 bars and restaurants that others can't frequent. You can jet ski on beach, 60 bucks per 30 minutes.
Dloon20
Drinks are not included at the indoor nightclub called kinky.
Some restaurants require reservations and drinks aren't free. Most food and drinks are free except top shelf liquor. Some places only serve beer though. There's always an outdoor party and dj at the pool. Jet skis are available at a cost.
Deannah
The Grand Oasis guests do not have access to everything like the Pyramid of the Grans Oasis guests!
Nugsbabylinda
Do you allow pets at the resort?3 answers
2 years, 30 months ago
V
Unfortunately this resort does not allow any type of pet.
JeannieCC
I didn't see any, nor signs - but there were two hotel buildings I didn't even step foot in. Hope this helps.
FirstTimer2017
I didn't see any!
Nugsbabylinda
Why would you take a pet to Mexico? That’s a dumb question!
Flashover49
can 18 year olds drink?5 answers
2 years, 30 months ago
izzy
Generally the legal drinking age in Mexico is 18, however the resorts may have different policies, please contact them directly for more information.
JeannieCC
Yes they can and do there
Steve0o0
Yes
Amanda46107
you should speak with a CheapCarribean representative
Nugsbabylinda
Yes
MichelleXO
Why can't we book a vacation with 2 children?5 answers
We have 2 children, ages 7 and 3. I cannot seem to book a room on line.
2 years, 29 months ago
Raleigh
This would be due to the occupancy restrictions for the rooms, you would need two. The occupancy restrictions are as follows:
Max occupancy: 3
Max adults: 3 (w/ no children)
Max adults: 1 (w/ up to 2 children)
Maximum occupancy: 3 adults or 2 adults & 1 child (0-12)
JeannieCC
Not sure why, but I would not take children here.
Amanda46107
They only allow 3 people in a room. Which means you would have to book two rooms so your whole family can go.
JJ1988
Call the 1800 number and speak with a beachologist. they can book a trip for you as well. sometimes they can find a better deal.
Nugsbabylinda
It may be because many hotels seem to have a 3 person occupancy maximum.
JCC4
Call in and speak with an agent
Flashover49
How do you book the VIP all inclusive package? Ive read reviews that say to get the VIP for faster check in and all access, but can't find how to get5 answers
2 years, 29 months ago
Pyramid at Grand Oasis
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I just stayed there and if you make sure to book a room at The Pyramid, then you will get the highest level of all-inclusive access, which comes with the black wristband. There isn't anything higher than that and I highly recommend choosing only this level of all-inclusive package. That way you can enjoy all parts of the resort and stay largely, although not completely, isolated from the frat-party scene. The whole resort definitely has a fun and lively atmosphere!
kyleinsf
Select the Pyramid of the Grand Oasis all inclusive through CheapCaribbean. This selection automatically gives you the VIP service.
Nugsbabylinda
The pyramid is all VIP (black wrist bands) you have access to everything
DebWilcox
When you book in the pyramid you are VIP. The black bands are the VIP and you get axcess everything.
Valpal52
Is gratuity included in the package price?5 answers
Is gratuity included in the package?
2 years, 29 months ago
PDXHosedragger
Yes, gratuities are included in the all-inclusive package.
JeannieCC
It certainly is, but those people work hard, so tips are still appreciated.
Dloon20
Supposedly, but we tipped. I think it is expected in the restaurants.
Amanda46107
All service employees work for a minimum wage. It is not required to tip, but you should.
Nugsbabylinda
It's suppose to be included but if you don't the service will be horrible..
Josh78
Are there garden tubs in the rooms?5 answers
2 years, 28 months ago
Dallas, Texas
The rooms here come with a shower/tub combo that it is not a garden tub.
JeannieCC
Not in my room. There was a narrow bathtub and shower.
RogerKris
No, soaker tub.
Amanda46107
Yes, They have bathrooms with tubs and a shower.
Nugsbabylinda
You may think - ocean view Pyramid rooms are the highest available --- but they are not... There are upgrades available upon arrival that will satisfy this want. Plunge pools are available in Sian Ka'an rooms.
WonderLust88
No, hard to sit in. They don’t have jets. They don’t have doors or shower curtains. Water gets all over floor which is marble like. Sorta outdated. Wouldn’t recommend.
Emptynester2
Do you offer yoga classes?5 answers
2 years, 28 months ago
Mary
No, unfortunately this resort does not offer yoga classes.
JeannieCC
Yes, Yoga is practiced overlooking the Sea! I have seen it, but did not participate,
BrowningOnDaBeach
They did have yoga, Pilates and Zumba.
Deannah
Yoga classes were offered while we were staying each morning at either 8 or 9 am. The other hour was Pilates.
eparker25
They offer one yoga class at 9 am outside overlooking the beach I believe most mornings. Also a stretch class on the beach at 10.
BikiniLover
What is the dress code at the restaurants?10 answers
Can men wear shorts & sleeved t-shirts and woman wear peddle pushers and tops in most of the restaurants for dinner?
2 years, 28 months ago
The Pyramid at Grand Oasis
There is one restaurant that requires men wear long pants and a collared shirt, the rest are casual dress.
StevieCC
Yes, you can, your chest has to be covered, in other words, no swimming suit. Some restaurants do required an specific protocol, but the majority of them don't.
Rosmery
Very casual. There was only one place where we had to go back to the room, but that was to put on jeans.
devcon
There was only one place we got turned away from (while wearing black bracelet) and it was because my man was wearing sandals. It was right in the lobby where the gambling is. I forget the name of the place but I was totally disappointed and upset because we were both dressed nice, button down short sleeve shirt with long beige slacks but with sandals. Heck, we are on vacation and the toes should get to vacation too.
APN2017
Only three of the 24 restaurants required dressy attire, including closed in shoes for men. I am old school and think for dinner you should dress anyway!
Nugsbabylinda
Yes in most of the restaurants. However, at least three of them require a dressy attire for men and women.
Nugsbabylinda
CLOSED TOED FOR MEN. -- some places have outside sections that allow toes out. pack a closed toe pair.
WonderLust88
Yes. Men can wear shorts but need close shoes
Dining show men need long pants but could be jeans
Jodandi
Collard shirt and no open toed shoes for men. It’s Caribbean casual! I always dress to impress for dinner.
Flashover49
Most of the restaurants are casual attire but some of the restaurants require formal attire
JAS4495
What is the smoking policy here?5 answers
2 years, 27 months ago
TracyL
Please check with the resort directly for the most up to date information regarding smoking policy. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't think there is one. We say ashtrays by each elevator. I don't remember seeing a lot of people smoking - besides around the pool or beach - but didn't seem to be a bother.
MeredithMarch
Smoke outside only, not in rooms or restaurants unless they are outside.
Amanda46107
No smoking in the rooms or inside the buildings. You may smoke on the beach, poolside, and throughout the facility on the outside.
Nugsbabylinda
You can smoke! There's a ton of ashtrays all over the resort.
Countrylover42
The pyramid at Grand oasis in cancun does it give you rights to sister resorts5 answers
2 years, 27 months ago
GARY
When staying in the Pyramid at Grand Oasis, you do have access to the Grand Oasis Cancun and the Oasis Cancun Lite. For any further information, please contact the resort directly as this is always subject to change.
JeannieCC
Yes, Although It is such a huge resort with so many bars and restaurants that I didn;t feel a need to check it out
RogerKris
Yes.
You get a pamphlet that features each Grand Oasis resort in columns and all the restaurants/bars as rows. There is a check for what bars/restaurants each resort can go to and Pyramid has all places checked.
GuyWhoTravels
Yes, you can visit other resorts owned by the Oasis, but the Pyramid is the best of them all so you may not want to visit another resort.
Nugsbabylinda
Yes, the Pyramid gives you access to all of the sister hotels as it is the main hotel as the others may only give access to the lesser ones.
KennyMac
Are there drink servers at the pool and on the beach?5 answers
2 years, 26 months ago
West Virginia
They do have a poolside bar, for more information on drink service, please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There are walk up drink bars in the pools and some of the restaurants have bars on the outsides of them. Getting a drink will be the least of things to worry about its what to do next or to do anything once you see the beautiful layout of the resort.
TanofNY
yes. tips help them come faster and bring more drinks ;)
roymaccoy
No, you have to walk to the bars.
Amanda46107
Yes!
Nugsbabylinda
Is there a place to get adult beverages close to the beach beds/ cabanas?5 answers
2 years, 26 months ago
Btroken Arrow, OK
Yes. if you have a black band (upgrade) you can get a cabana and have Sylvia take your drink and food order and bring it to you! highly recommend that!!
MeredithMarch
They have bars all over the resort. You have to go up a flight of stairs to get to the beach bar by the beds which is right off the beach. Getting alcohol is not an issue at this resort.
RogerKris
Please check with the resort directly for beach service. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The resort has about 19 bars throughout the resort. On the beach and by the pools. The best thing is they also have waitresses and waiters on the beach and by the pools that will bring you drinks and food!
Nugsbabylinda
yes,just up the stairs from the beach, a bar and a restroom
DebWilcox
Staying in the Pyramid does this give you the black wrist band?5 answers
I am hearing that with the black wrist band you get extra amenities, like more places to eat and bars, beach side service. So does the black wrist band for all pyramid guests or is that an additional upgrade?
2 years, 26 months ago
Broken Arrow OK
For details on the different bands and what they include, please contact the resort directly.
JeannieCC
All guests at the Pyramid either had the black band or the upgraded golden band for the people who bought into their vacation club. Didn't attend the presentation so doin't know much about the golden band. Definetly worth the extra money to stay at the pyramid.
RogerKris
Each resort has a different type of band; all pyramid guests get the black one.
GuyWhoTravels
Yes, you definitely want the black wrist band. You have access to everything with the black band without having to pay any extra except top shelf alcohol.
Nugsbabylinda
Yes.
Nugsbabylinda
What kind of beer is stocked in the mini fridge? What kind of beer is served at bars?5 answers
2 years, 26 months ago
Jenny
The alcohols served is generally going to an upgraded mini-bar with premium alcohol. For brands, you would need to reach out to the resort directly as they can change these at any time.
JeannieCC
There was two different mexican bottled beers in the minifridge one was a full flavored that began with a B and the other was a lighter beer something Sol. They also gave you coors light in the can. They gave you two of each each day. The bars generally had Dos Equis on Tap. I also saw Henekin by the can given out at some of the bars.
RogerKris
Modela, Coors, and another Mexican beer. They only serve Dos Equis in the resort. No Corona anywhere.
Amanda46107
Mini bar - Modela, Coors, and another Mexican beer. Dos Equis only in the resort.
Amanda46107
Mini-fridge is stocked with Coors Light, Sol, Bohemia, and sodas/water.
All of the bars serve Dos Equis on draft. I drink Dos Equis a lot in the states and let's just say I haven't had it again since returning because it just wasn't good. Other beers at the bars were canned and they were Heineken, Coors Light, and some other one that I just can't recall.
GuyWhoTravels
Help me understand the spring breakers and youth thing ?5 answers
I read the description and it said, spring breakers and youth people aren't allowed to book a room.
I am not going for spring break nor youth services. I am 19 years old and I want to book a stay for me and my girlfriend. My question is can I still book a stay or em I not allowed to? Someone please help. I really wanna go to cancun ?!!
And one more question. How does the room situation work, if I book a deal for sept. 10 thru 15th . Do I pick my own room when I'm there ? Or
2 years, 25 months ago
Los Angeles
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in. Also, the room is assigned at check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
you will be fine young party all the time
wallywhopper
I believe they are talking about really young people. When I was there, young people there as well. What they don't want is a bunch of young, wild, drunk, disorderly, and disrespectful teenagers running amuck throughout the property.
Nugsbabylinda
You can drink legally at 18 years old. I would check their website for booking details or maybe call them.
Countrylover42
No sure if you are aged to book the hotel. You can always upgrade your room. There are packages for lovers at the resort.
Jackie2018
Nights we’re nosy and disruptive.
PaulD
Nightly entertainments ?5 answers
What are the nightly entertainments ? Production show , Piano bar , comedies, ball room dancing, discotheque ?
2 years, 25 months ago
Los Angeles
The resort offers things such as live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub. For a full schedule of activities during your dates of travel, please contact the resort directly.
JeannieCC
yes night shows every night
wallywhopper
broadway shows, dancing by pole dancers .lots of entertainment
Joggler12
On the resort, there is a cirque du soleil style show almost every night. It is literally in the middle of the hotel, so if you were planning on sleeping at this time, good luck. There might have been other smaller events, but we didn't go see any. There is a bar near the beach that has a DJ at night.
Plenty of bars and possibly shows in the "downtown" area.
GuyWhoTravels
They have 3 clubs on site, a casino, dinner shows, and nightly entertainment
Nugsbabylinda
Is there a clothing optional or topless adult area?5 answers
Is there an adult clothing optional or topless area for the girls?
2 years, 25 months ago
Sunshine
no
wallywhopper
Please check with the resort about beach attire. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We saw some girls (2) topless on one far end of the beach, otherwise no
MrHonest
No
Amanda46107
No. Clothing is required everywhere.
JJ1988
When can I book a VIP all inclusive package?5 answers
I am planning to return to the Pyramid at Grand Oasis, Cancun in January 2018. I want the exact same package I had last January 2017. I also want to book the same room number (1102). This was the best vacation I've ever had and loved every thing & every minute of it. So please let me know how and when I can get this same vacation experience!!
2 years, 24 months ago
Broomfield, Colorado
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I would book it 1yr in advance, you make sure you get that particular room.
Chispita
i would say August is fine as longs u like hot weather ..same fun just different month
Joggler12
Easy, book through CheapCaribbean and speak with a represeantaive. tell them what you want and they can make it happen for you!
Nugsbabylinda
ALWAYS CALL DIFFERENT AGENCYS
WonderLust88
Anytime but I always recommend going to Cancun in the winter when people at home we’re freezing and I am warm and happy and eating great food and enjoying happy people.
Dollesquire
Is room service included?5 answers
2 years, 24 months ago
Glendale, CA
Not if you want to order food. you have to pay.
Chispita
Room service would be additional. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, you pay for it. Mini bar has coke, coke light, fanta, sprite, Coors, two Mexican beers, 2 mini milky way, and a bag of Mexican labeled Lays.
Amanda46107
In my package for room service. The food is free, but they charge a $12 delivery fee
KTAkers
Room Service is included however there is a $12 USD service fee, which is worth it.
CrystalL
What time does the pool close?5 answers
1 year, 22 months ago
Boston
in general it would be around sunset.
CCGreg
8 pm
Amanda46107
8pm
xlos
very late at night, pretty much when every one out of the pool which is very late, WET BAR closes about 8 ..for most part pools closes late .very late no one rushed out the pool
Joggler12
very late , when every one is out pretty much which is late
Joggler12
What restaurants need reservations10 answers
What restaurants need reservations and where do you make them. Is there a time frame during the day that you make reservations? Should I make them the same day or a day before?
1 year, 22 months ago
Missouri
Reservations are required for Careyes, Hacienda Sarape, and Dos Lunas. You would make these reservations with the concierge, we recommend doing so 24 hours prior to the preferred reservation time, although sometimes the resort may not allow the reservations until the day of.
JeannieCC
There's about 3 restaurants that you need to make reservations for, Black hole, Benezuza and The White Box. (only included with Pyramid guests). You make reservations 24 hours prior, no sooner. White Box you make reservations at the restaurant itself, they had folks there around 2pm to start taking reservations. Benezuza and the black hole you need to make reservations with the concierge (near the photo shop and casino).
TWDB12
Only the four restaurants that are provided with the Pyramid. The day before would be best, but you can also make a reservation the same day, but it has to be really early.
JJ1988
White box
Jay94
They will give you a pamphlet that lists all the restaurant and bars. The ones that require reservations will be marked. It also includes the dress code. Just go to the O-World office in the main lobby in person and they will take care of you.
ShannonH
Is you have a Black Band you can make reservations for Benazuza and The Black Hole the day before you want to go. It is best to go early in the day to make the reservation in the concierge located next to the wedding/photo office. They will only make reservations the day before you want to go. Check your schedule because the resturants are closed on some days. Careyes is a Black Band restaurant as well but doesn't need reservations for Lunch or Dinner. The White Box requires reservations and you have to go to the actual restaurant on the day you want to go at a certain time (I think 2-4) to make the reservations.
xlos
Only three require reservations, The Black Hole 1 day prior, The White Box same day, and I can't think of the other name but it is an exclusive restaurant and you must dress for it.
Nugsbabylinda
White Box and Black Hole have to have reservations, You can make reservations a 3pm the day you want to do. Be there at 3, they fill up fast.
DebWilcox
The White Box takes reservation from 3pm, and it only for the people with the black bracelet.
Illinois1
You can make reservations at Black Hole and Benazuza at concierge. I would recommend doing it as soon as you can. The White Box you have to do directly at the restaurant at 3pm day of to make reservation. Kind of a pain but it was a really nice experience.
NDress
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Designed for the discerning traveler, all Pyramid rooms boast the same first-class amenities and balconies with breathtaking views. In addition, guests enjoy private check-in and checkout with concierge, welcome amenity, turndown service, beach bag with towels, early check in and late checkout (subject to availability) and minibar restocked daily.
The pool is a quarter-mile long - it's the longest in Cancun.
The private VIP check-in, private lounge & concierge service.
24-hour room service, free minibar restocked daily, and upgraded amenities.
The epic entertainment - nightclubs, concerts. acrobatic dinner shows, and 24-hour full service casino. It's like Vegas on the beach.
The body-hugging robe and slippers in the room. Swoon.
Treatments like the reflexology massage and wine therapy body wrap. Look out la la land.
What We'd Change
There is an absolutely crazy amount of stuff to do, and only the truly prepared can conquer it all. There's no better advice we can give you than to plan activities beforehand so you don't go walking in circles trying to find the next thing to do!
Why You Should Go
It's 18 minutes away from the airport. Your unchained beach vacay will kick in before you know it.
Get exercise-y and burn some calories with yoga, Zumba, Pilates, aerobics, spinning, water fitness, beach and pool volleyball.
You can nosh at 17 delish restaurants, seven are exclusive to Pyramid guests.
For kayaks and aqua bikes, dive in at the nearby AquaWorld Cancun.
You can hang at 20 bars, eight are exclusive to Pyramid guests.
Available Amenities
Tour Assistance
Bar/Lounge
Beach
Beach Bar
Volleyball
Casino ($)
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Roll-Away Bed (on request)
Swim-Up Bar(s)
Pool Bar
Tennis Court(s)
Spa ($)
Aerobics
24 Hour Front Desk
Poolside Bar
Parking
Basketball
Soccer
Beach Parties
Medical Services ($)
Cigar Shop
Billiards
Porter/Bellhop
Nightclub
Multilingual Staff
Snack Bar
Elevators
Audio-Visual Equipment ($)
Yoga
Massage/Spa Treatments ($)
Golf (included)
Wedding Services ($)
Dry Cleaning Services ($)
Business Services ($)
Sauna ($)
Steam Room ($)
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Restaurants
Sports Bar
Wireless Internet
Travel Agency
Tour Desk
Beach Towels
Pool Towels (complimentary)
Beauty Salon ($)
Swimming Pool
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Babysitting Services ($)
Business Center
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Fishing
Golf Course(s)
Jet Ski Rentals
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Snorkeling
Water-Skiing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
The Pyramid at Grand Cancun
Blvd Kukulcan, Km 16.5 Hotel Zone
(770) 274-1821
Hotel Description
The Pyramid at Grand Cancun: All-Inclusive Vegas on the Beach
Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 17 epic international restaurants, which includes several of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 20 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.
ELEVATE THE LUXURY EXPERIENCE WITH ENDLESS ENTERTAINMENT
DINING
Two words: Epicurean Odyssey. Yep, the noshing is on and it's over-the-top aahh-some. You've got Spanish tapas. Mediterranean. A Mexican/Japanese Fusion spot. Straight up Mexican. A steakhouse. A sweet spot for coffee and pastries. And oceans more.
Benazuza has been recognized with various international awards by very relevant organizations such as: AAA Four Diamond Restaurants for 2018, World Luxury Restaurant Award 2017, TripAdvisor Traveler's Choice Award 2018 Winner (Best Fine Dining Ã??????Ã?????Ã????Ã???Ã??Ã?¢?" #1 Mexico, #5 World). The White Box and Careyes are also recipients of 2018 TripAdvisor TravelerÃ??????Ã?????Ã????Ã???Ã??Ã?¢?™s Choice Awards (#2 and #4 in Mexico, respectively).
PYRAMID EXCLUSIVE RESTRAURANTS
Careyes Type: Gourmet Seafood & Grill Hours: Lunch & Dinner, daily Description: This restaurant is one of the top-rated restaurants on TripAdvisor for all of Cancun. Exclusive for Pyramid guests. Dress code: Formal indoors, casual outdoors
The White Box Type: Mediterranean Gastropub Hours: Dinner, daily Description: Mediterranean fare with indoor ocean views. This delicious spot is rated among the best fine dining restaurants in all of Mexico. Exclusive for Pyramid guests. Dress code: Formal
Benazuza Type: Gourmet Molecular Cuisine with Mexican hints
Hours: Dinner, daily Description: Rated among the best restaurants in the world by the TripAdvisor Travelers' Choice Awards. Indoor restaurant. Adults-only. Reservations required. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal.
Black Hole Type: Haute cuisine in the dark - blind tasting experience
Hours: Open for dinner, daily Description: Rated as one of the best restaurants in all of Cancun by TripAdvisor. Featuring indoor seating. Reservations required. Adults-only. Exclusive for Pyramid guests - one dinner included during stay. Dress code: Formal. Diners must be dressed in black.
Fontainebleau Type: Continental Breakfast Hours: Open for breakfast, daily. Description: Featuring indoor seating and exclusive to Pyramid Guests. Dress code: Casual
Sian Ka'an Beach Club Type: Wraps and Ceviche, with premium drinks and cocktails Hours: Open for lunch, daily. Description: Private beach club with Bali beds and food/drink service. Exclusive to Pyramid guests. Dress code: Casual. Adults Only.
Market Place Type: Diverse dishes and drinks in a market-style setting. Hours: Breakfast & dinner, daily. Description: Indoor restaurant featuring Le Buffet (international buffet) and Bites (American appetizers). Indoor restaurant. Dress code: Casual. Exclusive for Pyramid guests.
RESORT RESTAURANTS SHARED WITH GRAND OASIS CANCUN
Tatish Type: International Buffet Hours: Breakfast, lunch and dinner, daily Description: An indoor setting, Tatish serves a variety of international dishes.
Hacienda Sarape Type: Tex Mex Hours: Lunch and dinner, daily Description: Hacienda Sarape serves Mexican food for lunch and dinner.
La Placita Type: Burgers, chicken, tacos and tortas
Hours: Lunch and dinner, daily Description: Outdoor food court terrace.
Tun-kul Type: International Buffet Hours: Breakfast, lunch and dinner, daily Description: An indoor setting, Tunkul serves a variety
of international dishes, buffet-style for breakfast, lunch and dinner.
Hippie Chic
Type: Beach Club Grill Hours: Lunch, daily Description: Featuring outdoor seating and fresh dishes.
Dos Lunas Type: Ristorante Italiano
Hours: Dinner, daily Description: Featuring indoor and outdoor seating with a variety of
Italian food.
Il Forno Dos Lunas Type: Pizzas and Pastas
Hours:Lunch and dinner, daily Description: Featuring indoor and outdoor seating with a variety of
pizza and pastas.
Maki Taco
Type: Mexican-Japanese fusion Hours: Lunch and dinner, daily Description: Indoor seating with a variety of unique flavors.
Restaurant hours and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.
BARS/NIGHTLIFE
There's not enough room here to talk about all the epic party fun you can have here, so here's the topline: there are lounges and luxury bars. Coffee shops and health bars. Beach bars and bars by the pool. And last but never least, the Kinky Night Club. Got enough to go on? You'll be dancin'. Promise.
PYRAMID EXCLUSIVE BARS
Villa Paola Wine Bar
Open Daily
Coffee & Me at The Pyramid
Open Daily
Benazuza Lounge Bar ($)
Open Daily
The White Box Bar
Open Daily
Sian Ka'an Beach Club
Open Daily
Fontainebleau Cocktail Bar
Open Daily
VIP Lounge/Bar
Open Daily
Schillabar
Open daily
RESORT BARS SHARED WITH GRAND OASIS CANCUN
Havana Night Club
Open Daily
Dos Lunas Wet Bar
Swim-up bar, open Daily
Kinky Night Club
Open Daily
Coffee & Me
Open Daily
Agaves Bar
Open Daily
Sports Bar
Open Daily
Coyote Loco Night Club
Open Daily
Sands Beach Bar
Open Daily
Sarape Wet Bar
Swim-up bar, open Daily
La Placita Bar
Open Daily
Havana Cigar Corner ($)
Open Daily
Hippie Chic Bar
Open Daily
Bar hours and availability are subject to change without notice.
BEACHES AND POOLS
At this sunny oasis, you've got a white, toe-loving sandy beach along with three sandsational beach clubs, one that's adults-only with Bali beds and food & drink service - the Sian Ka'an Beach Club. There's also a winding, cobalt blue sparkling pool - it's a quarter of mile long. Eat your protein before you dive in for a lap, then kick back and ready yourself for your epic chill.
SPORTS/ACTIVITIES
Water
Pool Volleyball
Water aerobics
Kayaks and aqua bikes at nearby AquaWorld Cancun
Land
Beach Volleyball
Tennis
Fitness center
Aerobics
Multi-use sports court
Yoga
Pilates
Zumba
Billiards
Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are
included and equipment is available to rent.
Guests enjoy preferred rates at one of the nearby golf courses.
INTERNET
The Pyramid at Grand Cancun offers complimentary WiFi for two devices per room.
SPA SERVICES
Spa treatments incorporate ancient and modern techniques with the finest organic spa products. Beachfront treatments overlooking the Caribbean Sea are also available to guests.
CHILD CARE
The Pyramid at Grand Cancun offers a kid's club with a playground and supervised activities, as well as in-room certified babysitting for a fee.
WEDDING/HONEYMOON
O WEDDINGS
The Pyramid at Grand Cancun offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package. HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.
ADDITIONAL INFORMATION
Location
The Pyramid at Grand Cancun is located in the Cancun Hotel Zone, 30 minutes from
downtown Cancun and 18 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not
included in your hotel reservation. The minimum age to check-in at The Pyramid at Grand Cancun is 18.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Student/Youth Policy (YEAR ROUND)
Travelers between the ages of 18-24 (Student/Youth) are only permitted at no additional cost at this resort if accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian travelers between the ages of 18-25 will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $35 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
All hours, fees, amenities, information and services are subject to change
without notice.
