What We Love
- Take advantage of full access to food, drinks and more with 24-hour room service.
- Thanks to a variety of epic entertainment options such as nightclubs, concerts. dinner shows and a multi-level full gaming casino, you'll never get bored.
- Nourish your mind and body at the indulgent onsite spa, complete with reflexology massage, wine therapy body wraps and more.
Things to Know
- The resort is only 18 minutes away from the airport.
- Pyramid guests can enjoy exchange privileges with Grand Oasis Cancun.
- Adults-only and kid-friendly activities available onsite.
Resort Details
- BARSEXCLUSIVE BARS
• Fontainebleau Cocktail Bar (adults only)• Kin Ha Beach Club• The White Box Beach Bar (adults only)• Coffee & You By The Pyramid• Gelato & Me
OTHER BARS
• Agaves La Cantina• Hacienda Sarape Wet Bar (swim-up)• Coffee & you• Hippie Chic Beach Bar• Gecko Bar• Miramar Bar• El Mirador• Dos Lunas Terraza Bar• Dos Lunas Wet Bar (swim-up)• La Placita Bar• Havana Sport Bar• Sarape Tequila Bar• Oasis Beach Club Bar (adults only)• Kinky Night Club (adults only)· El Zocalo Bar
BARS (ADDITIONAL COST)• Benazuza Lounge Bar (adults only) $• Fontain Cigar Corner (adults only) $
- RESTAURANTS
SENSORY GASTRONOMY
• Le Petit Chef: An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes (reservation required) (additional cost $)
EXCLUSIVE RESTAURANTS
Careyes
Gourmet fusion cuisine 2023 Tripadvisor Travelers’ Choice Winner: Best of the Best – Fine Dining (#1 in Mexico
Benazuza (adults only)
2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Best Fine Dining (#5 in Mexico)
Unique dining experience featuring a 15-course fixed menu of innovative molecular culinary masterpieces
The White Box (adults only)
2023 Tripadvisor Travelers’ Choice Winner
Mediterranean gastrobar
Cocoa ($)
2023 Tripadvisor Travelers’ Choice Winner
Seafood & Grill
The Black Sens (adults only)
Gourmet dining: Delight your palate at premier eateries such as Benazuza, The Black Sens, The White Box, Sakura, and Miramar
Sakura (adults only)
Japanese-Peruvian fusion
Market Place Food Hall
Maki Taco: Mexican-Japanese fusion - 2023 Tripadvisor Travelers’ Choice Winner
Le Buffet: International buffet
Bites: American fare
OTHER RESTAURANTS
• Dos Lunas: 2023 Tripadvisor Travelers’ Choice Winner
• Bahia: Steakhouse
• Bites Tatish: American food and snacks
• Agaves La Cantina: Mexican
• Hacienda Sarape: Mexican restaurant
• Coyote Bites American food and snacks
• Maki Taco LT: Japanese-Mexican fusion
• Tun Kul: Food hall buffet
• Il Forno Ristorante: Pizza and pasta
• La Placita: Outdoor food court (burgers, chicken, tacos, tortas, pizza)
• Hippie Chic: Snack station by the sea: ceviche, pizza, burgers, ice cream
• La Trattoria: Trattoria, salads, pizza and pasta
• Tatish: Buffet
GOURMET RESTAURANTS (ADDITIONAL COST)
Le Petit Chef ($)
An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes.
Miramar Beach Club & Restaurant
Bali beds, butler service, pools, snacks service, open bar, premium beverages, access to Miramar restaurant Included for guests staying in the Sian Ka’an room category
For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made during private check-in, at the Oasis Plus concierge desk, or through the Oasis Hotels & Resorts App.
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Conference facilities†
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Gift/News stand†
- Internet services
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Luggage service
- Meeting rooms†
- Multilingual staff
- Nightclub
- Parking
- Pool
- Restaurant
- Room service†
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Travel agency†
- Audiovisual Equipment†
- Business Center†
- Conference Suite†
- Meeting/Board Rooms†
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Oasis Hotels & Resorts has destination weddings for every couple and budget, whether it's a legal or symbolic ceremony, a simple exchange of vows, or a lavish party with family and friends. A variety of fully customizable wedding packages are available, including a complimentary package. Our Atlanta-based weddings team will make everything simple, with your personal on-site wedding planner taking care of every detail and making sure everything looks the way you've always dreamed.
† Fees may apply
- Beach †
Sian Ka’an Beach Club & Spa
Bali beds, domestic open bar, premium beverages, wraps & snacks
• Cabanas beds ($)
• Massages and body treatments by the sea ($)
• Huts with butler service ($)
• Exclusive to guests staying in the Sian Ka’an room category (adults only)
The Pyramid Beach Club
Sunbeds, Domestic open bar, premium beverages, wraps & snacks
• Cabanas beds ($)
• Huts with butler service ($)
Oasis Beach Club
Pools, domestic open bar, stage with DJ
• VIP Section: Cabanas beds, butler service & international beverages ($)
• Adults only
Cocoa Beach Club (additional cost $)
Cabanas beds with butler service, domestic open bar, premium beverages, snacks
Miramar Beach Club & Restaurant (additional cost $)
• Adults-only pool area and deck
• Cabanas beds by the sea
• Huts on the beach with butler service
• Domestic open bar and premium beverages
• Exclusive gourmet meals and snacks menu
• Exclusive area for meals with panoramic view
- Cardiovascular exercise• Yoga• Pilates• Zumba• Aquarobics• Pool contests• Mega Jenga
- Fitness center on-site
- General †SPORTS• Beach volleyball• Beach soccer• Pool slackline• Archery• Pool volleyball• Tennis• Gym
- PoolQuarter-mile swimming pool winding through tropical gardens with two swim-up bars An array of pools located within the beach clubs.
- Spa †
Sensoria Health & Spa (adults only, $)
This well-appointed spa offers a full collection of exclusive treatments that incorporate ancient and modern techniques with all-natural products.
• Massages
• Body wraps and scrubs
• Facials
• Sauna and jacuzzi
• Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures
• Temazcal: purification ritual in a traditional Mayan sweat lodge
• Bridal services
Kin Ha Beach Club & Spa (adults only, $)
• Massages and body treatments by the sea
• Cabana beds with butler service
• Temazcal: Purification ritual in a traditional Mayan sweat lodge
Additional cost applies to spa services. Spa menu subject to change without prior notice.
- Sports court onsiteThe resort has a multi-sport court for tennis, basketball and soccer.
- EntertainmentThe resort boasts an amazing variety of Vegas-style entertainment:•Red & Blue Cabaret Dinner Show: Burlesque-style dinner show (adults only)•Fontainebleau Cocktail Bar: Bohemian shows and live music (adults only)•Coyote Loco: live music and karaoke in a rock n’ roll atmosphere (adults only)•Oasis Beach Club: lounge atmosphere with themed parties, bar and DJ (adults only)•Atrium: Fire & Drums Show and Happening Cultural Show• El Zócalo: outdoor fiesta with traditional entertainment, beverages and snacks• Oasis Arena: concerts by international artists, world boxing championships, and a wide array of shows; additional costs may apply
Entertainment program and hours subject to change without prior notice.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17571 reviews
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Nov 30, 2025Unsafe, overcrowded, and poorly managed – very disappointing stay
Unsafe, overcrowded, and poorly managed – very disappointing stay I stayed at Grand Oasis Cancun and unfortunately had a terrible experience. While walking on the hotel’s own grounds, I ended up with a glass splinter in my foot. Accidents can happen, but what shocked me was how unprepared and unhelpful the staff were. I went to two different hotel staff members for assistance, and neither of them could properly help or had the right tools to remove the glass. No basic first aid, no real sense of urgency or concern. In the end, I had to go to a neighboring hotel to get proper help, which is unacceptable for a resort of this size and price. It felt like guest safety and basic medical readiness were not a priority at all. On top of that, the constant queues and long wait times really ruined the experience. The food court always had a line, and it felt like there was a wait for almost everything – food, drinks, activities. Instead of relaxing, we spent a lot of time just standing around waiting. Overall, between the safety issue, unhelpful staff, and overcrowded, poorly organized services, I cannot recommend Grand Oasis Cancun. This stay was far below what I expected and I would not come back.
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Nov 29, 2025
Disgusted
This is worst check in experience i have ever had .... the lobby is packed the lines are extremely long it is hot in here and to top it off it is so unorganized a group of "cool guys" just skipped the line with 7 to 8 people in there party.... if this is any indication of the rest of this stay i sm highly disappointed
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Nov 28, 2025
Horrible customer service and lines everywhere
What a horrible service!!! Staff is extremely rude. Hostess Mariana specifically, at Tun Kul food court. (Nov 28, 2025) We learned the hard way that you have wait in long lines for everything. But if you entered the place Mariana would chaise you and go in hysterical mode on how you went into the wrong door, even though it was as open as any other door. What an embarrassing and horrible customer service and experience for a family. We already got the food and Mariana was kicking us out in-front all of other customers .She has totally ruined our night and we left hungry. Will make sure to share this review on our rating platforms. Resort itself is also outdated and food is not at level as in any other 4 and 5 star all inclusive resorts we have stayed before. Beach is great, thus 1 star is given.
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Nov 28, 2025The Pyramid @Snakes Nest
Staying at the Pyramid Oasis has been amazing! The restaurant food is first rate, the facilities are top notch and top shelf drinks unlimited! Special mention to Kevin, from the Sian Ka'an lounge who has absolutely made the stay all that more awesome, by being attentive, personable and representing the very best that the service industry could provide. Oasis would do well to clone him and place him at the front desk and in front of every single guest that walks through the hotel.
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Nov 28, 2025
Sian Ka’an Beach Club
Spent a week with my wife here and loved every day! Make sure to visit the Sian Ka’an beach club and see Kevin for the Kevin especial! He’s the best
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- AdvisoryUpon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
- AdvisoryThe Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18. - Pet Policy : Pets Not Allowed