The Explorean Cozumel All Inclusive

Peaceful surroundings that feel like a real escape. Private and relaxing, but the beach and all kinds of fun just steps away. Excellent staff - every single one of them. The food was extremely good and seemed healthy too. The excursions were a plus, but wasn't able to go on all of them. Additional communication would have helped. Only down side - it's not adults only. Not crazy about sharing a pool with children. Also, the noise from the other rooms could be easily heard. Air conditioner was very loud.

Don’t expect much in the way of air conditioning especially in restaurants.. we do love this little hotel and the secluded location or it makes you feel secluded anyway. Always love the included activities. Great staff. Loved seeing Sergio again!

I have to say this was my 1st time visiting Mexico. A group of friends were going so I decided to go since there was going to be several friends there. This all inclusive trip was too good to pass up for the price. Well ,when we arrived at the Explorean/Fiesta Americana we were greeted by several staff members , given passion fruit drinks that were divine and catered to from the moment we got there. Marco & Gimer made our stay just great.. they truly (along with everyone there) had the most up beat, happy personalities I have ever seen! The rooms were very clean along with the grounds...just spotless. The food you had to choose from was overwhelming !! Just fantastic. We stayed 6 days and it wasn't enough . I can not wait to return for a longer visit. We met some amazing people there and still stay in touch. Aaron E. was one of the hardest working people I have ever met..running drinks to sooo many people and all with a smile. Not one person expected a tip (but we like to tip ,especially to people who work so hard to make you happy). Eluid at the coffee shop who sang Karaoke to get the guests to dance & sing was just a joy! The buffett was amazing...so much food ! If you visit this vacation spot you will not be disappointed.. you will want to stay! Oh and after we left they had Carnival Cozumel going on so Aaron sent us videos. I'm just amazed. Cant wait to go back!

Overall a good vacation experience. It is an all inclusive in Mexico, so there really isn't a five star experience as in other places in the Caribbean, but for the price it was above average. I do REALLY think this property needs t be an Adults only experience, having just one screaming child by the pool in such a small space is difficult at best The jeep adventure was blast! Snorkeling in Cozumel is always fantastic. My only complaint is that I fell down the marble stairs on the last morning of my stay right in front of the coffee shop & had a broken foot as a result of my fall. The management staff could NOT have been more nonexistent! They did send an employee to have me sign waiver of responsibility form, I did not sign it as I fell as a result of a slippery floor! I did ask about a Doctor & was told that would be an extra charge. On a positive note Luis the Head waiter was outstanding, he immediately assessed my needs, helped elevate my leg and brought me ice. When the swelling worsened, he brought a lifeguard over to ace bandage my foot. Great care! The management staff has much to learn about service recovery!