What We Love

  • We loved the rainforest setting of this resort. The hotel was built on former colonial sugar plantation, so the scenic views are breathtaking.

Things to Know

  • We absolutely love the butler service and the plunge pools right outside of our rooms. You truly feel spoiled at this resort.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • The Great Room
    Old world colonial charm serving Caribbean influenced fare in candlelit, air-conditioned surroundings. Dinners only.
  • The Terrace
    Set on the ground floor of the Great House and with stunning views of the lily pond and glistening Caribbean. Breakfast only.
  • Various Lounges/Bars
    - Palm Court 
    - Bayside Bar
    - Cane Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Babysitting†
  • Baggage hold†
  • Children welcome
  • Concierge desk
  • COVID test onsite
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Housekeeping - daily
  • Laundry/Valet service†
  • Babysitting†
  • Baggage hold†
  • Children welcome
  • Concierge desk
  • COVID test onsite
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site †
  • Hot tub
    There are 2 outdoor hot tubs.
  • Non-Motorized Water Sports †
  • Pool
    There is 1 pool on-site.
  • Sauna †
  • Spa †
  • Tennis court †
    There are 3 lit tennis courts on-site.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3000 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Complete lack of customer service and professionalism

    I am astonished by the complete lack of customer service and professionalism at this so called luxury resort. I came to St. Lucia for one day on a cruise and rented a boat to tour 3 hotels for my upcoming anniversary trip. I had reservations here for lunch and wanted to tour the hotel because I wanted to stay here for my 20th Anniversary celebration and vowel renewal with family. I emailed the resort where they basically ignored and did not even bother to answer any of my questions pertaining to this and while at the resort it felt more like the service of a Holiday Inn. When my husband mentioned the prior email in regard to a future event and lack of response they could care less was and we were not even offered a manager or anyone to come and speak with us. At their restaurant nobody knew questions to the most basic requests and we got different answers from different employees. The food was not up to par for a luxury resort. I told them this on their instagram page how I was very disappointed in the handling of this entire situation and their response was to block me. I have been to many resorts and luxury resorts all over the world and have never experienced such a lack again of professionalism and customer service from a resort. There only positive is they sit on a beautiful beach but this is not 5 star service as I can also attest from their restaurant Bonte and touring on my own. Not a soul was around on property to answer a question or paying attention and anyone off the street could walk in when this is supposed to be an exclusive resort. And I do know there was a break in at the resort Ladera. I am so glad I also visited Jade as they were of the utmost in 5 star service and am thrilled to give them our business. I guess I am glad I found this out before spending mine and my families money on this place. Any even low grade resorts actually are accountable and speak about complaints not block people like children. Had very very high hopes for this resort and am beyond disappointed!

    Feb 03, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the Best resorts in the world!

    Well, this place really is excellent! The location is breathtaking, the rooms/villas are impressive with a lovely traditional design yet contemporary style, and the F&B is best in class. Yes, this is an extremely high-end resort, and whilst you should expect the price point to be $$$, it is worth it for the experience. Each of the x3 restaurants, plus the breakfast terrace, are excellent. The beach restaurant is beautiful, with a great beach vibe. And as is the main restaurant with his elegant dining room feel. Even the beach bar on the Pier is stunning, only serving burgers - which for me were one of the best burgers I have ever eaten! Honest! Really can't find anything to critique about this place. Even the wine list is excellent, and if you are on the 'all-inclusive' meal plan you can knock yourself out! Finally the staff in every area of the hotel are among the best; they are too many to mention individually, but they are all charming and care deeply about your stay. Will defo be returning...

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sugar Beach paradise

    Stunning location , with a really nice relaxed atmosphere. Nice spacious room with a lovely terrace and pool overlooking the sea The staff and service were very good , we liked the fact the staff were friendly , fun and engaging. Would highly recommend

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the best resorts in the world

    We have traveled all over the world and this resort was in our top 3. Can’t say enough about it. So beautiful, clean, well maintained, and everything you would want or need in one location. The staff is incredible and the service unmatched. There are several restaurants to choose from and they are all excellent. The food was fantastic. We will go back for sure. Highly recommend.

    Jan 31, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nyamka was the absolute best butler we have ever had, she made this holiday 5 stars

    The resort is 5 stars, luxury at its best. We had room 702 and the view was stunning! Our butler was the best too making sure we were her top priority! Knowing she had other villas too. The restaurants were amazing, Saltwood was stand out for us, although all other restaurants were beautiful and great service. Only downside was the shuttles, if we were to return we would look at lower places so we can walk to and from etc

    Jan 30, 2026
Hotel Advisories
  • AdvisoryThe Government of Saint Lucia will impose a mandatory Tourism Levy. Government Levy will be charged per person per night. This will be paid directly to hotel from the guest upon check in. - 18 years and up: $ 6.00 per night - 12 to 17 years: $3.00 per night - 0-11 years: $0.00 In addition Value Added Tax(VAT) for room rate will be reduced to 7% nightly from 10%
General Policy
  • Check In: 2:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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