St. Kitts Marriott Beach Resort & Royal Beach Casino - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3949 reviews

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  Kitt-Fished

  We have just arrived back after 11 nights at the Marriott- one of the most frustrating and disappointing stays we have had. We arrived into our room with tiny double beds, which we were unable to sleep in, and had to pay to upgrade to a bigger bed- make sure you factor in the cost of this because you will be upgrading. During this upgrade we had the displeasure of dealing with Marci at the front desk, she’s definitely in the wrong job. Our second room was only ever surface level cleaned and very dusty. I had to sweep with a tissue and take the bin out myself. When I did speak to front desk I was told that cleaning ‘wasn’t my department.’ The hotel is huge, run down and very shabby, don’t be fooled by the glossy photos on their instagram page. On the whole staff at the hotel were rude and we felt like an inconvenience to them. The spa is lovely, immaculate compared to the rest of the hotel. Unfortunately even this experience was marred by a selfish guest who thought sitting in the jacuzzi on a loud video call was acceptable- of course the far from dynamic staff did not get involved. Service on the whole of St Kitts was painfully slow- it soon wore thin having to wait 45 minutes for a bagel or coffee. Overall, we tried to make the best of the holiday despite the dirty and run down hotel but the attitude of the staff and locals coupled with the painful waits for everything made it impossible. We definitely would not recommend St Kitts or the Marriott to a friend!

  Aug 30, 2025
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  Overpriced and Dated Hotel

  An overpriced hotel that is dated and needs major upkeep. The gym is good. Housekeeping is great. The restaurants are ok and a bit pricey. Expect to wait a long time. Drinks are weak for what you pay.

  Aug 30, 2025
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  Bonvoy rewards cost you 10 times what is given to you .Last night 300.00 room .4 dollar discount they gave me Criminals

  3 bonvoy properties straight every one more of a disgrace than the last .The staff has been trained by Marriott for 20 years how to handle complaints and anger about the low rent level of the service people. Never give a response not sorry not anything and absolutely never communicate anything to other staff .eventually we will give up . Scum !!

  Aug 02, 2025
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  Nice Stay!

  Very nice hotel and staff. The seaweed was pretty bad but that's out of the hotel's control. Some of the facilities could use updating, but overall this was a nice, family-friendly resort with a welcoming atmosphere. Loved the replica of the Christopher Columbus's ship and the wedge salad at the bar restaurant. Booked a day trip to Nevis which was fun but overpriced. Still overall a great experience! Hotel was very clean and well-kept.

  Jul 22, 2025
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  The location for access to activities is good. Many places to eat within walking distance, including "The Strip" - a lively strip of bars and restaurants. The live music and karaoke nights at the hotel were amazing!

  Jul 18, 2025