Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15782 reviews

• 

  Not that bad as some said .

  Good morning. We had the pleasure of staying at Sirenis from January 14th to 26th, 2026. I found the entire stay very good. After reading a few reviews, I was a little apprehensive about this resort... Once we arrived, we realized how much you shouldn't trust all the reviews. Our suite was really clean; we left $2 for the cleaning lady every day, and we always had fresh towels, and everything was cleaned! The food was 9/10. We ate at the restaurant every single evening, and let me tell you, I could eat at the Japanese restaurant every day! Fantastic! Unfortunately, I don't recommend Route66 or Raw. The wait for food is too long! We could watch all the games of our favorite team at the sports bar, and next door there was a bar with coffee and cake (for my wife) :) so she wouldn't be bored :) If you don't feel like leaving the beach or pool for dinner, you can go for pizza, which is great. There are probably 6 or 7 bars serving drinks!!! There's even Wi-Fi on the beach!!! The staff is generally very helpful and always smiling!!!! Did you know they earn as much a month as you spend on food for a week?!?!?!? And yet they are very polite. We took $300 with us and it was very helpful for tips for the staff :) There are a lot of Canadians at the resort, and one of them found and returned my wife's iPhone!!!! Damn honest people, thank you!!! If you ever read this, I send you my best regards!!! It was January, and it was 28 degrees Celsius. We returned tanned and rested. I recommend this resort.

  Feb 01, 2026
• 

  Better off booking elsewhere

  Unfortunately, we had much higher hopes for this hotel before our stay. We had heard great things about grand sirenis in Mexico and the Punta Cana resort was very disappointing to us. For reference, we were travelling with other families, all with kids under ten years old. Arrival and check in was fairly quick but reception did not do a great job of explaining the a la carte reservation system which meant that we had ultimately missed out on a dinner reservation. The hotel itself and the grounds are very esthetically pleasing. The resort is sprawling and there are many places to walk around and explore which we appreciated. The room layouts we also appreciated-it was very nice to have the separate bedroom when travelling with kids. The room was small but the trade off of separation between bedroom and living room made it a worthwhile sacrifice. Of note, no A/C in the rooms just large ceiling fans! The pools were nice (but very deep!) and I was happy to see palapas around the pool and beach instead of umbrellas as it was very windy. The kids really enjoyed the water park but it is in need of repair. One of my kids found many bolts in the water around the pirate ship-bad sign! The disappointment came mainly with the poor service, unsanitary conditions and lackluster entertainment. There were always multiple calls to be made when there were things needed in the room (towels, safe not working, missing toiletries, ceiling leaking water) and workers in general never seemed like they cared to help. Service at the smoothie bar was painfully slow because they didn't care to have more than one worker making drinks for a hotel full of guests. Buffet workers were not very quick to grab things that were needed (always cutlery/napkins missing) and most workers that we came across generally had a non caring attitude. Of course there are some excellent workers here and there (special thanks to Johanna at the breakfast buffet who is exceptional and always went above and beyond). The resort was recently demoted from a five star to a four star hotel and we felt that. Many guests, including us encountered less than sanitary conditions throughout the resort. The beach was never combed, so lots of garbage in the sand. The sargassum built up over the week and on our last day we finally saw trucks come by and start the clean up. Nightly shows were just ok, and the family programming we thought would be better. The kids club team were excellent (Felicidad is amazing) but the hotel needs to do a better job at more varied programming. The main pool should have upbeat music all day but it felt fairly boring most of the time. The food I won't fault them for as it is what I would expect from a larger resort. There was a lot of variety and you could always find something to eat. The "cafe" was not nearly as great as I have seen at other resorts-they used a nescafe machine all over the resort and it was not very palatable. If you are going to spend a similar amount of money I think there are many better options out there!

  Jan 31, 2026
• 

  Great for family fun!

  We stayed at Grand Sirenis Punta Cana the week of January 12, 2026. We travelled with a large family group, including three children (6, 9 and 9). We had a great time and would recommend this resort for families. The grounds are beautiful - a lot of effort goes into keeping things well maintained and luscious. Gorgeous trees and flowers everywhere. There are geekos, a few well-fed kitties and songbirds. The groundskeepers will cut open coconuts each mornings if you like. The food at the three main buffets was good. There were plenty of options each day and kid-friendly fare. As well there is a late night food truck (with excellent tacos), a sports bar and a coffee/ice cream shop. The al a carte restaurants were outstanding and easily booked through concierge service. Don’t miss the fire grilled pizza at the Italian restaurant! The food service staff work very hard to keep things clean, stocked and fresh. The beach is soft sand, no rocks or shells. The water is beautiful and you can see fish (great snorkeling). There wasn’t much seaweed and what did wash up was removed regularly by staff. There were always enough chairs and plenty shade. The beach bar staff (Ramon and Marco) make delicious drinks and have a generous pour! The pool was great for lounging around and there is a buffet/pizza place/beach snack station close by. We never had a problem finding chairs. The entertainment team offers a wide variety of activities and music. The pool has a walk-in side, deep end and swim up bar. The water park was a highlight of the trip! The set up is great for families to spend the day. There are life guards posted at each slide and they keep everything orderly. I would recommend water shoes for the stairs as they are worn out in some places and a water shirt (you can feel the seams of the slide when riding, while not unsafe, it feels better with a layer of cloth). The Kids Club staff are attentive and kind. They offer a wide variety of activities around the resort (beach/pool) and in kids club too. They also organize a nightly kids mini-disco. Nicole, Didi, Nancy, Felicidad and Nathaly were good with our kids and we appreciated all the effort they put in each day. The evening shows started a bit too late for our young family (9:30pm or later); but the ones we did see were great (Circus). The lobby bar has live music most evenings. The disco/games room was not open while we were there. We stayed in a family suite, it had a king sized bed, a pull out couch and regular couch. The rooms are a bit dated, but clean, air conditioned and well maintained. Any issues we had were quickly resolved (example: safe needed a new battery). Mini-fridge was stocked each day. Overall, we had a fantastic trip and would return. We were worried about the many mixed reviews, but honestly, it was an amazing family trip!

  Jan 29, 2026
• 

  ⭐ Very Disappointing Experience – Not as Advertised

  Our stay at Grand Sirenis Punta Cana was very disappointing and far from what was shown on the website. The biggest problem was the beach. It was full of seaweed and was not cleaned for five days, making it impossible to enjoy the ocean. Hygiene was very poor. Our room was not like the pictures online and had a strong smell of mold. It felt damp and unhealthy to stay in. There were also several times when we had no water and no electricity, which is unacceptable for a resort of this level. The food was the same every day with very little variety, and cleanliness in the restaurants was questionable. The water park was very old and unsafe. It looks shiny and new on the website, but in reality it is worn out and dangerous. People can easily get injured on the slides. Another uncomfortable issue was that the waiters constantly asked for tips, and many of the servers were rude and unprofessional, which made us feel disrespected and ruined the all-inclusive experience. Overall, this resort does not match its description and needs serious improvement in cleanliness, food quality, beach maintenance, water park safety, and basic services. We would not recommend this resort and will not return.

  Jan 29, 2026
• 

  Decent stay, but could be improved

  Grand Sirenis was a decent hotel and we did enjoy our stay. I feel we did get value for our money and we were ultimately satisfied with the vacation overall. The good: 1. Water park - The water park was surprisingly uncrowded for a stay where the hotel was fully booked. Our kids were able to repeatedly water slide with almost zero wait time in lines. There were options for all ages and the snack hut / bar area was one of the best serviced areas of the entire stay. For my kids, this was definitely a highlight of the trip. 2. Themed restaurants - Although we didn't have time to try them all, the restaurants we did attend were very nice, service was excellent and the food was good. 3. Rooms - Although not the most spacious, our rooms were in very good order and well maintained. We did have an initial issue with our a/c not functioning, but were able to get this resolved by the front desk. The housekeeping staff were great and our room was never in disarray. We never had any noise issues from outside or adjacent rooms, so our sleep was undisturbed 4. Wifi - wifi coverage around the resort was quite good. We found very few dead zones and even the speed wasn't bad. The bad: 1. Beach - For our entire stay the beach front was never cleaned. There was a constant build up of seaweed that ended up stretching 10 feet wide for the length of the resort. 2. Service - Apart from the water park & buffet restaurants, service was lacking. We tipped quite well, but were very infrequently visited by the wait staff when lounging in the pool and beach areas. 3. Pools - although the pools were very spacious and very well maintained, the layout was strange. The main pool started as a wading pool and slowly tapered out to the swim up bar, but most of it was just over knee deep. After the bar area, the pool deepened, but quite quickly. Most of the remaining pools were 6+ feet deep, so there wasn't really anywhere a nice depth (waist deep or so) to hang out, throw a ball, etc. 4. Bars - the bars were not well staffed. Typically there was 1 person staffing with an occasional second person helping out from time to time. There were constant lines, and they continuously ran out of mix for slushy drinks. The beer was always stocked and cold, but the selection of other drinks tapered off quickly during the day. All-in-all we had a pleasant stay, but we probably wouldn't book here again just because I feel we can find a similar resort in the same price range that solves a lot of the (albeit minor) issues. The staff were very pleasant but just seemed to be in short supply at times.

  Jan 27, 2026