Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15747 reviews

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  Very good hotel with excellent staff, but a few things stop it feeling truly five-star

  Good hotel with great staff, but not ideal for families and doesn’t feel truly 4–5 star Overall, this is a nice hotel and we had a good holiday. It’s well maintained and recently refurbished, but for us it didn’t quite live up to a true four- or five-star experience, especially for families with young children. Positives • Staff are excellent — friendly, helpful, and very accommodating • Housekeeping was consistently great • Rooms are comfortable and refurbished to a good standard • Food is good with plenty of choice, including options for those avoiding processed wheat • Gardens and landscaping are beautiful (10/10) • Many repeat guests, which says a lot about the hotel Things that let it down • Strong focus on selling the “VIP / exclusive club” and timeshare • Staff regularly approach you around the resort asking for your room number • Invitations to “breakfast” or “lunch” are sales pitches • VIP golf carts constantly drive up and down the main guest footpaths • There is a perimeter road they could use instead • With young children, this doesn’t feel safe or relaxing • The hotel doesn’t really cater well for children: • No heated pool • No large shaded pool areas • Toilets, sinks, and urinals are all very high and not child-friendly • When asking for a step for children, staff said they couldn’t help • Beach food is left open to the elements and birds can access it • Entertainment is spread across multiple locations with limited seating — much harder than having it all in one theatre • Very few toilets around the resort, and some are often closed during the day • Decorative bed cushions and runners serve no purpose and often go from floor to bed, which isn’t ideal Bar service can also be slow due to limited bar areas. My average wait time for a drink was between 5 and 15 minutes. Sunbed availability can also be an issue. People often reserve loungers early by placing towels across them — sometimes two towels on one sunbed — both by the pool and on the beach. Be nice if the Hotel address sun lounges not sat in all day. Final thoughts This is a good hotel with excellent staff, but it doesn’t feel like a true four- or five-star resort — particularly for families with young children. With fewer sales tactics, better child-friendly facilities, and improved pool and entertainment layout, it could be much better.

  Jan 07, 2026
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  Great eats

  Tex mex: Amazing service , amazing food very tasty, very attentive, amazing staff: Anderson, anais, Luis Antonio, Gabriel, Alain

  Jan 06, 2026
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  Great Family Holiday, Would highly recommend.

  We were very apprehensive before travelling, due to some of the negative reviews however, our fears were put to bed straight away. Stunning hotel with fantastic, clean grounds. Our room was great, clean, nice size, well stocked fridge, and set up ready for our arrival. Room was cleaned, tidied and restocked every day. Staff were incredible for our entire stay. We were regularly asked if everything was OK with our room and nothing seemed too much trouble. The only time I had an issue was when they didn't restock the water in the fridge one day, however this was sorted quickly with extra bottles supplied. Special thanks to Paulima, our concierge. Food was average but always something there for all of my family and we are 3 fussy eaters who all ate different meals. No sickness for anyone. We only tried Route 66 specialty restaurant which was OK but chose to eat in the buffet most of the time. Drinks were AMAZING! the staff at most bars were excellent, making our drinks to perfection virtually every time. I think we tried every one of the cocktails and didn't find one we didn't like. Never had to wait long and at times, we were on the beach and the bar staff would come round offering us cocktails. Really could not fault them in any way. Special thanks to Daniel and Ramon for their outstanding service our entire holiday. You guys were amazing! The pool area got quite busy at times with loud music but was a good atmosphere and the foam party was a nice touch if you have children. Swim up bar was useful. Beach was absolutely stunning, lots of sunbeds available. Great for an early morning stroll. No seaweed for most of the holiday, only a couple of days towards the end but staff out clearing it when required. Staff did a great job of keeping everywhere clean. Only went to one of the shows. Michael Jackson, which was brilliant and good entertainment for the evening. Booked a couple of trips, Catalina Island snorkeling and Monkey Land. Both were fantastic. Catalina Island was a bit of a bus journey but well worth it. I would highly recommend this hotel and would gladly return in the future.

  Jan 05, 2026
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  Worst hotel ever

  This is honestly the worst hotel I’ve stayed in it most definitely isn’t a 5 star and is falsely advertised as one the first room we were put in was damp and had loads of black mould growing up the walls so bad it has made us all ill chesty coughs and cold/flu symptoms we didn’t have pre holiday as well as itchy eyes and hayfever like symptoms when don’t have hayfever as well as mould covering our clothes and ruining them made a complaint to staff and was told it was because we turned the aircon off for one night!!! tape used to hold the wardrobe together tiles chipped and missing, gaps in the bathroom ceiling we complained to the TUI rep and finally got moved rooms after ten days living a mould infested room but the rooms are not the only problem here the food is terrible and dangerous things that are meant to be served hot left out on hot plates but allowed to go stone cold and things that are meant to be chilled like seafood just left going warm on the side not chilled fried food fried in dirty fat so it’s covered in little burnt black bits from days ago, communal areas are dirty and dangerous in some cases things like lights hanging out the walls in the pool exposing all the wires or held in with zip ties, tiles cracked and missing on stairs making them dangerous what looked like blood stains going up stairs sticky floors everywhere nowhere near enough staff on bar was taking my son ages to get served but not me then I heard bar staff joking that they served the women they liked the look of first which is honestly the least of the problems in this hotel they are only interested in selling you the ultimate leisure membership which costs thousands but they are the only people who get adequate service and I hope they get better rooms than the poorly finished dirty rooms we were given on both occasions room service often upto 2 hours late from the time you ask to arrive the only good things about this hotel is the steak and Brazilian restaurant but they can be hard to get into I’ve had to walk out all the others and the 2 ladies that serve at the sports bar are really Nice and actually know how to make the cocktails that are offered.

  Jan 01, 2026
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  Could Be Incredible… If Someone Cleaned It and Hired Staff that actually wanted to be there

  Kids Loved It… Adults Needed a Holiday After the Holiday” We spent Christmas here as a family and I’ll start with this: the beach is absolutely stunning. Genuinely world-class. Soft sand, gorgeous sea, the kind of place you’d happily sit all day deciding which cocktail best matches your soul. The pools (on the days they were actually clean) are brilliant too. And the water park? Enormous fun for kids… although personally I wouldn’t stake my continued existence on the engineering standards of some of those slides. So yes — it has the raw ingredients of a great resort. Unfortunately, what happens behind the scenes lets it all down spectacularly. Staffing & “Customer Service” There simply are not enough staff. You feel it everywhere. Long waits, things not done, nobody around when you actually need help. Some staff were genuinely kind and tried hard. Sadly, a significant number clearly didn’t want to be there. The vibe ranged from “mildly annoyed” to “actively offended that you dared to ask for anything.” At times it drifted into something close to hostile. My personal highlight was a waiter who stood over us insisting we write a review while he watched. Nothing says “relaxing Caribbean holiday” like being harassed into TripAdvising under supervision. We had to repeatedly tell him to go away. Awkward doesn’t even begin to cover it. And then there’s the relentless “VIP Club” sales pestering. If you enjoy being pressured into nonsense while trying to parent, eat, swim, or breathe — you’ll love it. Food & Hygiene (Brace Yourself) Food quality is… erratic. Some meals fine, many not great, a few you’d politely describe as “adventurous life choices.” More worrying than taste though is hygiene. Food areas didn’t inspire confidence, cleanliness standards were poor across the resort, bathrooms and pools were often dirty, and it’s honestly not surprising so many guests report stomach problems. Ours did. Every single member of our group. It turns out the VIP club bothered to have £1 fans to stop the flies landing on the food constantly, call me crazy, but the minimum hygine standards to stop flies getting all over the food shouldn't be an issue of vip only. Similarly if you have any sort of allergy the alarming lack of spoons meant food was mixed all the time, its an easy fix, perhaps only VIP members were allwed to not die of an allergic reaction. Our child also developed a rash while we were there. Draw your own conclusions. Let’s just say if you were hoping to lose a few pounds over Christmas, this resort has a creative solution. There is a wide range of food, some of it is good, if you are lucky enough to get it at the precicse moment it had been made. Restaurants & Organisation We had a restaurant booking that “didn’t exist” when we arrived. Rather than help, apologise, or even pretend to care, staff basically shrugged. They absolutely could have accommodated us — they simply couldn’t be bothered. The Good Stuff (because there is some) The beach is honestly breathtaking When clean, the pools are brilliant Kids absolutely loved the water park and facilities The resort looks impressive and should be amazing. The Bad Stuff (because sadly there’s a lot) Understaffed and poorly managed Hygiene that needs serious, immediate improvement Pushy VIP selling Occasional intimidation from staff Dirty pools and bathrooms far too often Inconsistent, frequently poor food General feeling that management has given up Bottom Line This resort could be incredible. The location is superb, the facilities are there, and it has massive potential. But right now it’s being completely undermined by poor hygiene, not enough motivated staff, weak management and a culture that doesn’t feel guest-focused. Kids will love it. Adults… may leave tired, slightly traumatised, and never testing their trust in buffet food ever again. If you’re reading other mixed or negative reviews and wondering if they’re exaggerating — they’re not. Believe them.

  Jan 01, 2026