Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15747 reviews

• 

  Don’t panic

  WWhere to start… overall our experience has been good, we have had a great trip and not ready for home, however I would 100% say that it is not up to the standards of a 5* resort. I am writing this review purely because I was absolutely terrified about coming on holiday here- I read the reviews a couple of weeks before travelling and we even tried to cancel the trip and move hotel. ROOMS - we’re kept clean , with fresh bedding and towels daily. Our mini fridge was well stocked. They are dated and needing a freshen up but overall comfortable. We have a 2 year old and had to ask a couple of times for a cot, which was put in the room promptly after some strong words at the reception on the second day. Infact they even delivered two after this. POOL AREA- yes there can be sand in the pool from time to time but we are at a beach resort and the kids are jumping straight in after the beach without showering. The staff are regularly sweeping and brushing. We’ve noticed the kids pool being emptied and refilled a few mornings when we were there. Elios served us drinks regular and the White Wine Sangria was delicious. BEACH- again clean and tidy plenty of sun loungers and beach bar we never spent much time down here though. SPA- lovely, massages were brilliant; with lovely jacuzzi looking Into the gardens. FOOD- we only ate in the buffet once for our evening meal we left the resort a few times for our dinners but ate in the A La Carte restaurants you have unlimited visits I would say that you need to book sharp as the good time slots go fast we were often getting the 9pm slots. From what I experienced at the buffet restaurants for breakfast was the same things every morning but lots of choice lovely selection of cold meats, fresh made omlettes and fried eggs. The evening meal was ok, we definitely did not go hungry. The Japanese had a lovely touch as it was teppanyaki style. The coffee shop had lovely pastries which we had a few mornings instead of breakfast, and at night they serve crepes and ice cream which is lovely. There are loads of eating options 24 hours a day. We ordered room service 1 evening which again the was nice. I’m ENTERTAINMENT- daily programmes run, with lots of different activities even 1-2-1 yoga so many different things for the kids, they encourage you to get involved but definetly not pushy. We rarely attended the evening entertainment but it was decent enough. They put on a great evening for New Years Eve despite there original plans being rained off. GYM- my partner use the gym regular said it was good, machines dn equipment in good working order. STAFF- The staff were brilliant, especially with my 2 year old son, stopping in their tracks to talk to him and high five him, yes I did experience 1 or 2 that weren’t as happy but let’s face it we all have off days. TIPPING- although not essential it does go a long way, I wouldn’t say we were tipping loads but when we got good service we definetly tipped. I also don’t feel that the staff were expecting it, they were generally delighted. MEDICAL CENTRE AND PHARMACY- unfortunately my son took unwell with bronchiolitis and we couldn’t get his temperature under control, the Dr was lovely carried out a very thorough assessment and prescribe medication that was easily picked up next door. They even sent him a get well soon card with Strawberroer covered in a chocolate. WATERPARK- we went a couple of times, something for all ages, food and drinks are also served up here. They also run a little shuttle as it’s a small walk I would say 5mins maximum from reception. Would I come back to the resort yes I would. If you have here booked try not panic too much, it’s what you take from it. There is a complex next door with a supermarket which is much more reasonably priced than the ones onsite with an absolutely amazing restaurant called Florecita’s I recommend trying.

  Jan 13, 2026
• 

  BAD!

  Definitely not 5 star resort more like a very low 3, exposed wires in the pool where the lights should be, sharp objects around the pool where my 6 year old niece cut her foot 2’s crumbling step on the bridge, food cold and under cooked. Birds in the pool buffet restaurant, ice cream machine gets turned off at 2pm, rude staff, ordered room service 3 times only 1’s to actually came after 2hr’s, à la cartes below average also came cold route 66 definitely needs closing down that is definitely the worse one, on check in took 3hours for somebody to come and make up the sofa bed for the children, guest service manger asked TUI to see me when I went up they didn’t even bother coming out. All in all don’t come to this hotel after spending 13k for 2weeks 3A 3C isn’t worth all of that money!!!!

  Jan 12, 2026
• 

  Not a good experience, won’t recommend

  Our stay at Grand Sirenis Punta Cana Resort & Aquagames was disappointing and not worth the price. We booked an “oceanfront” room, only to find that the ocean was barely visible from the balcony—clearly misleading, as the photos on their website appear to be from premium member-only rooms. The rooms are located far from the main lobby and restaurants, and the lack of an accessible cart service feels like a deliberate tactic to push guests into buying their private membership. Food was just average: while there are several restaurant options, the buffet menu never changed during our stay, making meals repetitive and boring very quickly. The worst part, however, was the aggressive and deceptive membership sales pitch. We were told the tour would take a maximum of 90 minutes, but it dragged on for nearly 3 hours. The so-called VIP breakfast was mediocre with very limited choices, and the finance representative we had to meet at the end was rude and unprofessional, clearly upset when we declined the offer. Overall, the resort feels more focused on upselling memberships than providing an honest, relaxing guest experience, and we would not recommend it.

  Jan 12, 2026
• 

  Great service and good food

  Thank you to Victor Lake and Alain del Rosario for the very good service at the Rancho restaurant, at the Grand Serenis Punta Cana.

  Jan 10, 2026
• 

  Fine Resort. Just fine.

  The word that comes to mind with our stay here was "fine". It was not great, not horrible, but just fine. This is the first trip we've taken to a resort with our kids. PROS: - I felt the staff was very nice and friendly. If you're friendly, they were friendly. The wait staff at restaurants were great. - There was plenty of room between the pools and beach. Even getting out there later in the morning, we found chairs and were able to find a place to hang out. - We booked snorkeling at the resort and the process to do that, plus the place we went to snorkel, was great. - We spent a day at the waterpark and we enjoyed that. It was less busy there than the pools, had decent food options and gave our teens something to do. If we had one more day, we woulda gone back there. CONS: - We arrived on NYE which was sorta a mess. They were planning a big party but it was down pouring, so that got canceled. Because of the party, the buffet was the only thing open and you had to have a reservation. We arrived at 5:30 pm with no reservation and we couldn't get in until 9pm. After traveling all day...we were HUNGRY. And room service was also closed. - The rooms are very dated. Things were touched up with paint, but you could see where it was touched up vs painting the entire thing (just paint the entire door!). Curtains were hard to open, the bathroom was very small and crusty. Things kinda smelled funky and our kids' room smelled like smoke bc the room next to them had smokers. Waterpark slides also need updating. - I felt food was always gone. We arrived at the buffet for dinner one night, thinking it opened at 6 (bc that's what it said) but when we got there, food was already gone and picked over. And once it's gone, it's not restocked (unless its like french fries). Want the brownies? Good luck. They're gone. The buffet on NYE was literally trying to find SOMETHING amongst the final leftovers. We enjoyed our time there. We were in a beautiful country, the rain stopped and we had fun. Would I book here again or recommend it? Probably not.

  Jan 08, 2026