Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15721 reviews

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  Disgusting Cleanliness Level - Do not Book

  Just came back & after paying $12000 for one week, we are 100% disappointed. There were dirty dishes left in the outside hallway for over 5 days. (see photo below). The shower had mold growing on bottom. (See photo below). We ordered a suite & one of beds was pullout sofa that was not long enough for us. ( See photo below). Then, we got invited to VIP breakfast and were not told it was a timeshare presentation. We were tricked into attending. I even asked if it was a time share before entering & was told no. It was 4 hours of our time that was wasted. And one of the rooms…the gold room had mouse/rat feces all over window sill. My sister-in-law had 3 people in one room and had 1 bed for 3 people with 1 blanket. We asked for change of room with at least 2 beds and it kept on getting extended. We gave up after 3 days of waiting and asked for an extra blanket which took 2 more days to get. Beaches are very rough with big waves and it’s rocky in many areas. Food was disgusting. The only thing edible was pizza, cheeseburgers by the beach and the steak restaurant. One guest saw a rat in room & we did see feces. No coffee in morning before early flight. The VIP guests got treated with respect while all other guests were treated like less than paying customers. For example, my husband went to VIP bar that had zero customers in line on his way to the beach….the bartender said he would not serve him, even with tip….not one customer was at the bar! Then the Christmas show….had roped off area in front for VIP guests that got served Champaign while the rest of the guests had to sit at the back like peasants who paid a lot of money for this trip. The good features: amazing entertainment all day long, they had really good coffee/iced coffee in lobby & pool area did look nice.

  Dec 30, 2025
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  Sad to say I will not be back

  Writing this review makes me sad, as I’ve been here a few times! This last visit I had a terrible experience! I asked for help from management and asked for what was seen on cameras and have gotten 0 help! I’ve sent several emails and made endless phone calls, no help! I can’t say how incredibly let down I am, as this was my favourite place to vacation in the DR. I will not be returning.

  Dec 29, 2025
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  One of my favourite trips

  The atmosphere and vibe was everything i was looking for. Entertainment at lobby was top notch from the minute we arrived to our very last day. entertainment team was fantastic. Big shout out to our new friends “Chicken boy” and “Spicy”, these young men made the trip most memorable. Chicken boy helped me face my fear and encouraged me to partake in karaoke which was my favourite night at the stage in the plaza, great lounge area where we looked forward to hang out for drinks. I would give my personal experience a 4 out of 5, we went as a couple we had a suite which was lovely, the grounds were pretty , the beach was paradise and plenty of chairs and shade and we walked an hour most days. The food was what is expected for the price, we ate fresh fruit and vegetables made sandwiches to take to beach. There’s a great juice bar by pool which was 💯! I found there was a laid back attitude as i found rules very lax, usually most resorts require you must be covered up upon entry to eating areas. What i absolutely hated was the main pool area! i dont swim, it is one giant pool that goes throughout the grounds. The shallowest part of the pool i guess is the main pool area, where the swim up bar which is bad enough but there were too many kids and toddlers with super full pampers 🤮. It smelled like urine, we had to move to a more quiet section of the pool and were further away from entertainment and activities happening at the main pool. There were plunge pools in between which were usually empty with the occasional family with small kids. We resorted to lounging in the 6-7’ deep pool area just where the members only section began, at times there were unattended children and i had to turn around because i could not relax for fear someone would drown, fall or get lost. I realize they are on vacation too but nerve wracking .There is a waterpark on site which is why i was quite surprised how busy the pool was. if there was an adults only section, we did not locate it. Not bashing family vacationers and i am fully aware i did not book an adults only resort but most hotels offer an adults only experience without upselling anything. Main pool was gross and stunk of urine one of the days was closed due to rat tail maggots, i saw someone posted a vid. I had to tell my dr about that as i was seeing her about a rash i had contracted during the trip. I think pool area needs more attention with regards to hygiene and cleanliness. Maybe re arrange sections so that the pissy drunks are not intermingling with pissy diapers. Move the swim up bar. I take one star away just for the gross pool experience otherwise the location was superb as was our accommodations. The staff work hard and always pleasant. Aside from pool 🤮 This trip is one of my favourite purely for the vibe.

  Dec 29, 2025
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  Spa experience

  I had a great experience at the spa. The spa staff was fantastic, they were so friendly and welcoming, I went twice and enjoyed all of it, I highly recommend that you check out the spa. My therapist was Yadelkis, she was excellent. Thank you Yadelkis and thank you to the spa staff.

  Dec 29, 2025
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  Excellent vacation! The food was very good, the people were lovely, very helpful, and above all, kind. They looked for w

  Excellent vacation! The food was very good, the people were lovely, very helpful, and above all, kind. They looked for ways to make everyone feel welcome. I'm so grateful to everyone; my girls were treated very well during the activities, as was I. Bellota is incredible! I want to repeat my vacation as soon as possible.🫶🏻🥺

  Dec 28, 2025