Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15555 reviews

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  Not even close what it purported to be

  Nothing in the hotel is 5* service. No remote control for tv, broken toilet, insufficient shampoo, no champagne or 6 other drinks. If you go to a restaurant you get whistled to as if you are a dog when you go to buffet they only serve pork. You only get 1 towel so you must go and purchase some for your personal use.

  Sep 16, 2025
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  Hotel sirenis

  Hotel overall is ok not the best but drinks are fab and the waiters and waitress a big thank you to Pedro Rafael for some of the best cocktails and service made out holiday

  Sep 15, 2025
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  Asiatic restaurant

  Great service and excelent meal, from a asiátic restaurant. Jonny Walker was a avesome chef. Absolutly recomendado place to go.

  Sep 13, 2025
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  Star rating not representative of standards

  Rating not representative of standards We had visited this hotel originally in 2022 and were blown away at how wonderful it was. Impressed with the food, restaurants, cleanliness, staff and professionalism of staff. It was a no brainer to go back again this year and we had bragged to our family, who were accompanying us, this time. Well, it was a disappointment. Standards have lowered. The rooms were unclean, staff morale seemed very low and they weren't prepared to help in any way. We tipped all staff often and even took small items such as sample perfumes and make up. Our curtains were half off the rail with broken hooks when we arrived and despite asking at reception for this to be fixed 4 times it was only day 5 that they were repaired. The bed sheets were not changed over 7 days, drinks not replenished in the fridge. Cleaning bottles and rags left in our room several times. Stains on settees, curtains, walls, bathroom robes and my towel had eye make up on it. 2 out of 4 of us got a tummy bug despite eating very carefully and avoiding brushing our teeth with tap water. The beach was lovely. Plenty of loungers but the pool smelt very bad. The best restaurant was the French one. Here staff were attentive and food was delicious. We ordered room service one day for lunch. Arrived 50 mins later with one meal missing. Ordered hot dog which was just a bun, no sausage!!! We flew back yesterday but we won't be returning there again.

  Sep 12, 2025
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  Disappointing Stay at a "Family Resort" – Not Worth the Hype

  Disappointing Stay at a "Family Resort" – Not Worth the Hype I visited this resort with my family because it was advertised as a family-friendly destination. However, from the moment we arrived, the experience fell short in many areas. Waterpark & Entertainment: The waterpark had only a few slides, some of which weren’t even working. The kids didn’t enjoy it and didn’t want to return. On top of that, day passes are sold to outside guests, making the area feel crowded and less secure. Besides the pools and waterpark, there was no real entertainment for kids. At night, they were basically stuck on their phones because there were no fun shows or engaging activities for them. The so-called sports bar was disappointing too—we asked about using the few machines there, and were told we had to buy tokens. Other resorts include games like these for free, and even offer PlayStations—this one had none. The bikes shown in the promotional photos were only available twice a day on their schedule, and even then, they were very old and uncomfortable. Gym: The gym was small and poorly equipped—just one machine per exercise type and only four treadmills. If you didn't time it right, you'd be stuck waiting. I ran outside most mornings, so it didn’t impact me much, but it’s not ideal for guests who rely on indoor workouts. Pools & Bars: The pools were large, but some were too deep for kids, and the bar areas were often overcrowded. It wasn’t relaxing, and getting a drink was more stressful than it should’ve been. Staff & Service: Service was very inconsistent and often felt tip-driven. If you didn’t tip right away, the attitude changed. At the Japanese restaurant, the chef made an inappropriate comment in Spanish, saying she wasn’t expecting tips because the table had mostly women. She also joked about our clapping being a sign we wouldn’t tip. She never offered dessert either. When we went back with more family, the new chef was great and professional, and we were offered dessert—confirming the first was just being rude. Accessibility for Seniors: We traveled with our 98-year-old grandmother, and the resort was not prepared to accommodate her. Her room wasn’t ready until 7 PM, despite multiple follow-ups. We asked for a wheelchair and were told several different things—none of which helped. We were given a flyer to rent one from an outside company and had to follow up again and again. She didn’t get to leave the room for breakfast until after 10:30 AM the next day. Restaurants & Food: Food overall was below average. The breakfast buffet was decent, but lunch and dinner were repetitive. The steakhouse and Japanese restaurant had the best meals. However, restaurants enforced a strict 15-minute rule for reservations—even if the place was nearly empty—and service inside was still slow. A Few Bright Spots: Some staff stood out for being genuinely kind, like Gris and the pregnant woman at the coffee shop. A manager we saw a few times helped us get seated as a family, and some bar staff were friendly too—but they were the exception, not the norm. Final Thoughts: We ended up booking excursions just to get away from the resort. Between the poor service, lack of entertainment, repetitive food, and lack of care for elderly guests, this resort missed the mark. We won’t be returning.

  Sep 09, 2025