Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15776 reviews

• 

  Horrible experience

  Not recommended. This hotel does not have even 3 stars. We was traveling to punta cana to celebrate our son birthday, we did mention this to tui and we have note on our booking ,we arive in hotels and get room with full of 🐜, we was manege to clean our room , we did order birthday cake for our son with concierge a d book Italian restaurant for that day and after our diner me and my husband supposed to sing happy birthday to our boy ,but when we ask staff to bring cake they say they don't have any, they don't even offer small desert with candel, can you imagine your how bad situation is that, you plan spend so much money on this occasion and this happens, please avoid Italian restaurant, food was extremely bad 👎, Italian it's only names of the dish nothing else, all food was worm up in microwave they take clean films infront of customer, they have open kitten and pizza oven, pizza it's different story ,first pizza base was backed and after they bake one more time with topping ,can you imagine pizza backed twiceits like charcoal with typing, its burn and chef cut the ages with pizza cater and serve up to customer, you need to remember it's all in open kitchen, but we need to be grateful for all this at list it's not from the flore, after all this great birthday celebrations I went to customer service and explained all situation they ofer me to complete paperwork, what I done ,3 days later we have call and they offer us some diner as apology ,not gonna lie we have greate time on this beach dinner as 3 of us have play some quiz, waiter on this evening was very good guy, I was think nightmares was bihaind and we will enjoy our remaining holidays, but not it's just stars,hotel have Ultimate leisure club (VIP) staff try to convince you to become members of this club offer you VIP breakfast, I do understand they have some commission but they very pushy with this and they do not understand NO, one evening they done some event in lobby for VIP customer and all other they just kicked out and waiters was teling as to go because its vip client,what I belive it's incorrect you do not expect this things lobby was for all guests and if you like to do VIP event they need to do this correctly with no telling the rest of the customers you not avaliable to use lobby that evening, and also if you like to promote UCL club do this in corect way ,i can give you some free advice ,plan event for all your gest once a week and plan some fun and bring some presentations team for UCL club with some adverts, but don't waist people holiday and do not push so much, but before convince people for ULC please improve your standards dor all customers so people can see you take care for all clients because at the moment you hotel don't have 5 star.food was very disappointed, blend, they use same food for few days,its no fresh bakery, can you imagine danish pantry for 3 days it's do not look good, but I'm grateful we do not get any food poison, our holiday it's about to finish on our last day we do not have hot water and olso electricity went off for around 3 hours, I do understand things can happen, its about time to pay our bill for outstanding service and do check out before we live hotel, I went on reception and they want to charge me 170$ extra for service I don't have , after 30 minets I prove them I happy to pay all servicer I have but I'm not going to pay any extra money for what I don't have , so they start tell me I need to pay 20 $ extra because different in exchange rate ,be careful all additional services they offer you in dollars and when you come to pay they try to charge you in dominican peso and tell they have different exchange rates, its take me 1 hour to pay my corect bill ,our transfer bus was waiting for me, but they don't give a dummy about it.it not our first time in dominican republic, we travelled to this country very often but this was very poor experience this time ,hotel teretory vas nice and bit of sun for too ,and time with you loved one most important thing. Not recommended this place do not waste your money and time for this hotel. Hope my bad experience will help someone to make good choices,It's many more different hotels with better service in punta Cana and to the hotel its only one advice, please improve you service and remember customer need some respect and they happy to pay they bill but they need to have corect service.thank you .Best regards. Nadiia S.

  Jan 24, 2026
• 

  Avoid

  This hotel is rotten - mouldy throughout the room - fixtures broken - food is cold and disgusting….. do not waste your time or money

  Jan 24, 2026
• 

  Merolin the best service at the pool

  La meilleure serveuse merolin the best five star

  Jan 22, 2026
• 

  Great hotel for the family.

  This was a great hotel & atmosphere for the family. Clean stocked rooms, friendly staff, good food. It’s an easy drive from the airport, and has really good beach location. Well worth the money. It’s a quiet hotel at nights as it more for family.

  Jan 20, 2026
• 

  Best Trip ever.

  We had an AMAZING stay at Grand Sirenis in DR. The staff was the highlight of our stay, very attentive, smiling and constantly asking if we needed help with anything. From reception, to bar staff and cleaners, everyone was very professional, friendly and made us feel very well looked after. Our room was spotless thanks to the cleaning team and reception was efficient and welcoming. Before arriving I was a bit worried after reading the reviews but honestly, I don't understand what people are complaining about. Our experience was excellent from start to finish. The food was also better than expected for an all inclusive resort. There was a great variety every day and there was always something for everyone, no matter your taste. This was the best trip we've ever had and would absolutely return. If I had to suggest one improvement, it would be adding water stations around the hotel as sometimes you had to queue at the bar just to get a bottle of water. Aside from that, everything was fantastic. Another tip from me, the concierge will probably book you onto a 'VIP Experience' to try to sell you the Ultimate Leisure Club. They will say it's just for an hour, but we genuinely spend 4hrs with them, the club tried to sell us some really expensive lifetimes packages (they won't tell you the price until the last minute). You could go for it just for the experience, but we could have spent our morning relaxing by the pool.

  Jan 20, 2026