Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15816 reviews

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  Avoid force sale of membership through à la card breakfast lie

  Warning alert - do not accept the morning à la cart breaks fast and just do buffet breakfast . The morning à la cart breakfast is a scan where you will get to eat à la cart with an employee who will then try to sell you their membership . The employee will not let you go anywhere for the next two hours and will force you to visit a couple of rooms , watch a presentation on a projector and the at the end a couple of people one after the other will try to force sell the membership is an insane extreme manner . Be warned and your time will be wasted and mental pressure will be applied for you to purchase the membership . Giveaway is that if they ask you to show your visa / master or American Express cards before the breakfast . ONLY EAT THE BUFFET BREAKFAST .

  Feb 11, 2026
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  The perfect resort for the family vacation we needed!

  We had an amazing experience at this Resort. The staff was very attentive to our needs. The entertainment team was excellent, the gorgeous lobby with its bars, live music and social activities is perfect, the beach and pool areas are clean, the special restaurants are of top quality (except Route 66). The rooms are clean and very comfortable though they could benefit from some minor maintenance in some cases. Finally, the little strip with the Sports bar, coffee and ice cream shop, gym, medical and pharmacy is awesome. In sum, I highly recommend it to any family wanting to travel to Punta Cana. We will definitely go back- we already miss the kind and positive staff.

  Feb 11, 2026
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  Best Vacation ever

  The room was excelente, the staff was very helpful ,specially Mr. Vladimir ,iur concierge Mrs Platel was awesome catered to our every needs, the chef at the VIP lounge (Yendri) was top notch ,the rooms was super clean and housekeeping was very neatly organized

  Feb 11, 2026
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  Excellent week at the Grand Sirenis!

  We spent a week at the Grand Sirenis with 3 kids aged 11, 10 and 9 yrs old. Everyone had an amazing time and were happy overall with our stay which leaves me a bit perplexed at reading such negativity on the reviews. It appears to be an older resort, but it has been for the most part nicely renovated although its age peaks through at times (but nothing that would turn me away). Our room had been renovated, was clean and my husband and I agreed that the beds were the best we’d had at an all-inclusive. The grounds were beautifully maintained and staff were always friendly and helpful. The check-in process was the quickest/most efficient we’ve ever experienced. We were happy with all the restaurants we ate at (all buffets, Brazilian, Japanese, Italian and steak house) and we had a picky eater in the group. One word of caution about the pool if there are weak swimmers in your group - the pool is mostly 6’ deep or more so floaties may be a good idea to bring for younger kids. Overall we have nothing but positive things to say about our stay and we felt it was an excellent value for the price. Would definitely recommend to any families looking for a Punta Cana hotel!

  Feb 09, 2026
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  Subpar experience

  We booked a week-long all-inclusive vacation to Grand Sirenis Punta Cana through WestJet Vacations and unfortunately came away underwhelmed with both the travel provider and parts of the resort experience. Before booking, we called WestJet and spoke with an agent who provided flight options. Based on those options, we arrived in Punta Cana at 6:00 a.m. and reached the resort around 8:00 a.m. We fully understood that our room would not be ready until later in the afternoon and had no issue waiting. However, during check-in we were told we would need to pay an additional $80 USD just to access the resort amenities while waiting for our room. This was never disclosed at the time of booking. We tried to discuss it with staff but were told it was “resort policy” and to take it up with WestJet. With no WestJet representative available, we reluctantly paid. We were also told this fee included early check-in, yet our room was not ready until about 2:45 p.m., just minutes before the standard 3:00 p.m. time. The next morning we received a 7:00 a.m. call from the WestJet representative advising us of a mandatory 10:00 a.m. meeting. During that call, the representative was rude and condescending, suggesting it was our fault for not booking better flights. When we later contacted WestJet customer service, we were again told this was a resort policy and that it wasn’t WestJet’s responsibility to disclose it. That lack of accountability and professionalism was very disappointing and has left us unlikely to book through WestJet Vacations again. As for the resort itself, it was okay but not the 5-star experience advertised. The rooms appear recently renovated and were clean, with comfortable beds and plenty of hot water. The grounds were generally well maintained, and the pools and beach were enjoyable. Food was hit-or-miss. The buffet had a decent selection but was often bland. The à la cartes were inconsistent .We would strongly recommend avoiding the Route 66 restaurant, as the food there was inedible. The kids’ menus were the same at every restaurant and mediocre at best. The waterslide area is in need of serious repair. The metal stairs felt fatigued and spongy in places, likely from constant exposure to salt water, and the slides themselves were quite rough. We saw and experienced several cuts and friction burns, especially on the mat slide, which was not pleasant when returning to the ocean or pool. Service overall was average. Some staff were friendly, but many in the buffet during evenings seemed more focused on appearing busy than on refilling drinks or assisting guests. We were also put off by the high cost of excursions and the persistent pressure from timeshare sales representatives. Overall, we would rate this resort closer to a 3-star experience rather than the 5-star vacation advertised. Between the unexpected fees, poor communication, and inconsistent service, we left feeling disappointed. We would not recommend booking Grand Sirenis, especially through WestJet Vacations and would encourage others to carefully review policies and consider alternative travel providers.

  Feb 08, 2026