Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15776 reviews

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  Fun, Family-Friendly Resort with Some Rough Edges

  Overall, our family had a good stay and enjoyed our time at Grand Sirenis. I’d rate the resort somewhere between a 3 and 4 star experience, leaning closer to 4. For the price we paid, we were honestly expecting something closer to a solid 4–5 star resort, so expectations matter here. If you’re very particular and notice every little detail, you’ll definitely find things to complain about. If you’re more laid-back and just looking for sun, pools, beach time, and happy kids, you’ll probably have a great vacation. Speaking of kids—ours absolutely loved it. Stay details: Family of 5 (kids aged 14, 11, and 9) January 18–25 The Good The beach is beautiful and one of the highlights of the resort. The pool layout is really nice, and we never had trouble finding chairs in the shade or sun—as long as we reserved them before about 9:00am. The pizza bar by the pool was a big hit, especially with the kids. The activity/animation staff were excellent—very friendly and energetic, with organized activities twice daily. Drink selection was good, WiFi worked well throughout the resort, and most of the themed restaurants were quite enjoyable. This resort is fantastic for kids. Between the water park, pools, kid activities, and unlimited ice cream, ours were in heaven from morning to night. The 24-hour sports bar was another big plus—we were able to watch whatever we wanted (NFL, NHL, NBA, etc.) during our stay. The Bad While the resort looks nice at first glance, it definitely needs maintenance and repairs. There were broken or open light fixtures around the pool, rust and chipped or faded paint in many areas, and the water slides are clearly worn. The slides are faded and the joints where they connect aren’t smooth, which actually hurt your back going down (the slide where you use the small carpet was fine). The air conditioning sometimes had an unpleasant smell—almost sewage-like. I’ve experienced this at other resorts in the Caribbean before, so it’s not unique to Sirenis, and it wasn’t overpowering, but it was noticeable. The Route 66 American-themed restaurant was a big disappointment. The burgers and hot dogs were basically the same as the buffet and tasted nothing like North American beef. Anyone hoping for a taste of home will be very let down. Staff interactions were mixed. Some servers were very nice, but I found that about half the time the staff seemed generally unpleasant, and occasionally outright rude—whether tipped or not. One thing that surprised us was the lack of places to rent or borrow sports equipment (basketballs, volleyballs, etc.). There was a ping pong table, but paddles were only available when the animation staff showed up around 11:00am and 3:00pm. The Indifferent Room size and layout were fine for our family of five and reasonably comfortable. That said, the beds are doubles, not queens, and there were no options to upgrade to a larger suite. Concierge service was very clearly focused on getting us to attend the “information session,” which is really a sales pitch for the Grand Sirenis VIP membership. Once we declined, the enthusiasm dropped a bit, though our concierge remained pleasant overall. We didn’t use him much. Upselling like this happens at pretty much every resort, so it wasn’t shocking. The buffet had an excellent variety, but most of the food was prepared in a traditional Dominican style. If you have picky eaters, you may struggle a bit. If you’re more adventurous or open-minded, you’ll probably enjoy it. Nightly entertainment was decent and pretty typical for an all-inclusive resort. There was a good mix of interactive crowd games and dance shows. Highlights for us were the circus act, magic show, and the interactive “battle of the sexes.” These shows really depend on crowd energy, and the audiences during our stay were a bit low-key, but the entertainers themselves clearly put in a lot of effort. We’d read complaints about long wait times before arriving, but the resort wasn’t overly crowded during our stay, so it wasn’t a big issue for us. That said, things do move at a slower pace, which is partly cultural. I can definitely see how wait times could become frustrating if the resort were full—especially for drinks or at the buffet. Bottom line: not perfect, not luxury, but a fun, family-friendly resort where kids will have an amazing time. If you go in with the right expectations, you’ll likely enjoy your stay.

  Jan 25, 2026
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  Horrible experience

  Not recommended. This hotel does not have even 3 stars. We was traveling to punta cana to celebrate our son birthday, we did mention this to tui and we have note on our booking ,we arive in hotels and get room with full of 🐜, we was manege to clean our room , we did order birthday cake for our son with concierge a d book Italian restaurant for that day and after our diner me and my husband supposed to sing happy birthday to our boy ,but when we ask staff to bring cake they say they don't have any, they don't even offer small desert with candel, can you imagine your how bad situation is that, you plan spend so much money on this occasion and this happens, please avoid Italian restaurant, food was extremely bad 👎, Italian it's only names of the dish nothing else, all food was worm up in microwave they take clean films infront of customer, they have open kitten and pizza oven, pizza it's different story ,first pizza base was backed and after they bake one more time with topping ,can you imagine pizza backed twiceits like charcoal with typing, its burn and chef cut the ages with pizza cater and serve up to customer, you need to remember it's all in open kitchen, but we need to be grateful for all this at list it's not from the flore, after all this great birthday celebrations I went to customer service and explained all situation they ofer me to complete paperwork, what I done ,3 days later we have call and they offer us some diner as apology ,not gonna lie we have greate time on this beach dinner as 3 of us have play some quiz, waiter on this evening was very good guy, I was think nightmares was bihaind and we will enjoy our remaining holidays, but not it's just stars,hotel have Ultimate leisure club (VIP) staff try to convince you to become members of this club offer you VIP breakfast, I do understand they have some commission but they very pushy with this and they do not understand NO, one evening they done some event in lobby for VIP customer and all other they just kicked out and waiters was teling as to go because its vip client,what I belive it's incorrect you do not expect this things lobby was for all guests and if you like to do VIP event they need to do this correctly with no telling the rest of the customers you not avaliable to use lobby that evening, and also if you like to promote UCL club do this in corect way ,i can give you some free advice ,plan event for all your gest once a week and plan some fun and bring some presentations team for UCL club with some adverts, but don't waist people holiday and do not push so much, but before convince people for ULC please improve your standards dor all customers so people can see you take care for all clients because at the moment you hotel don't have 5 star.food was very disappointed, blend, they use same food for few days,its no fresh bakery, can you imagine danish pantry for 3 days it's do not look good, but I'm grateful we do not get any food poison, our holiday it's about to finish on our last day we do not have hot water and olso electricity went off for around 3 hours, I do understand things can happen, its about time to pay our bill for outstanding service and do check out before we live hotel, I went on reception and they want to charge me 170$ extra for service I don't have , after 30 minets I prove them I happy to pay all servicer I have but I'm not going to pay any extra money for what I don't have , so they start tell me I need to pay 20 $ extra because different in exchange rate ,be careful all additional services they offer you in dollars and when you come to pay they try to charge you in dominican peso and tell they have different exchange rates, its take me 1 hour to pay my corect bill ,our transfer bus was waiting for me, but they don't give a dummy about it.it not our first time in dominican republic, we travelled to this country very often but this was very poor experience this time ,hotel teretory vas nice and bit of sun for too ,and time with you loved one most important thing. Not recommended this place do not waste your money and time for this hotel. Hope my bad experience will help someone to make good choices,It's many more different hotels with better service in punta Cana and to the hotel its only one advice, please improve you service and remember customer need some respect and they happy to pay they bill but they need to have corect service.thank you .Best regards. Nadiia S.

  Jan 24, 2026
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  Avoid

  This hotel is rotten - mouldy throughout the room - fixtures broken - food is cold and disgusting….. do not waste your time or money

  Jan 24, 2026
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  Merolin the best service at the pool

  La meilleure serveuse merolin the best five star

  Jan 22, 2026
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  Great hotel for the family.

  This was a great hotel & atmosphere for the family. Clean stocked rooms, friendly staff, good food. It’s an easy drive from the airport, and has really good beach location. Well worth the money. It’s a quiet hotel at nights as it more for family.

  Jan 20, 2026