Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15541 reviews

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  Disappointing

  Disappointing holiday so much that we moved hotels. Only day we had towels was day 1 then it was constant phone calls. Food is barely average if you can find cutlery and dishes and no salt and pepper anywhere. If you got a drink with your meal you were lucky. Went to steakhouse and was served my drink in a plastic cup. Room was damp and dirty marks everywhere. Staff were disinterested unless you were timeshare then service was better, two tier system. It has the ability to be a great hotel but needs to improve and online pictures must be quite old.

  Sep 05, 2025
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  Mixed Feelings – Good Time, But Wouldn’t Return

  We recently stayed at Grand Sirenis Punta Cana for a family holiday and overall had an enjoyable time. Whilst there, there were a few issues during the stay, however we made some lovely memories. The check-in process was quick and easy, especially since we had completed the online check-in beforehand. We were placed in Block 43, which was a great location close to the pool. The main areas were clean, but the rooms need TLC. The room itself was comfortable. The beds were great, the air conditioning worked well, and the fridge was topped up daily with fizzy drinks, beer, and water. However, there were a few minor maintenance issues: the toilet seat and sink tap were very loose, the sink leaked, the hairdryer stopped working. We also found the floor wasn’t cleaned properly, even after reporting it twice, so constantly had to wear footwear. That said, the cleaning staff were always friendly. We spent most of our pool time near the Health Bar, which was quiet, spacious, and close to our room. Sunbeds were comfy and pool towels were changed daily at the hut. Right next to the pool buffet restaurant was a pizza station, which was great for snacks during the day. The waterpark was good, no queues, plenty of loungers, and easy access to food and drinks. There were plenty of bars around the resort. Personally, we didn’t rate the beer and I didn’t like the spirits much, but my husband liked the wine and a few of the cocktails. Food wise, we tried all the à la carte restaurants except Raw. Our favourites were the Mediterranean (so good we went twice), followed by the Italian, French, Steakhouse,and Japanese. The Brazilian was just okay service was very slow and we got sat at the back and forgotten about but the food was fine. The only real letdown was Route 66 the place wasn’t clean, service was poor, and we didn’t get what we ordered, so we left early. We also enjoyed the beach barbecue, which served daily specials like paella, ribs, and chicken. The taco and wings at the snack truck was good too, and the buffet had plenty of variety for breakfast and lunch. None of us had any stomach issues and never felt ill. We booked a few excursions during our stay. The buggy tour (booked by the hut at the pool) was fun. The speedboat and snorkelling trip (booked with the pool guys in white) was a good experience, especially for our 14 year old who got to drive the boat! We were told we'd see dolphins, which turned out to be in a small enclosure rather than in the wild, which is not what we were expecting. We also booked a Saona Island trip with Jose Tavares and a fishing trip with Big Marlin before we arrived both were fantastic and well worth it. Would we come back? No.
Would we recommend it? Probably not.
Did we have a good time? Yes.

  Sep 05, 2025
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  Fantastic hotel

  Third time at this beautiful hotel.. came home on the 2nd September we love it here. Myself husband and 2 children age 12 and 17. Staff work extremely hard and are extremely polite and friendly. Big shout out to Johanna Jorkie and Maria in the restaurant and pool restaurant. Look after us so very very well. As do all staff. Leonardo in the pool bar is amazing too. Only negative I have is that I wish they would do some different shows. They have been doing the same ones for the last 3 years. They are good, but it would be nice to see some different ones. We are planning on coming for our 4th visit next week. Please ignore the negative feedback. Its a great hotel with great staff, great food great beach and pool and restaurants 😀

  Sep 05, 2025
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  Horrible experience

  Do yourself a favor and avoid at all cost this resort. The bad reviews are correct if you are not a VIP you get treated badly. RCI people are supposed to get some perks but not their. They were to pick us up at the airport as i comunicated all wk with my Concierge Jose i even emailed him sat morning to make sure someone would be there but when we arrived there was no one to pick us up so we had to take a taxi which cost 70.00 and he took the long way. The Brazilian restraunt was bad, the chicken they brought around was soooo dry and you couldn't make out what kind of meat you were being served. Don't bother to go the steak night it is not worth it, not sure if in your area you have these people that are selling steaks for 40 steaks for 39.00 they are paper thin and it was awful. The buffets well they had alot of sweets and bread not alot of stuff to choose from, they did have bacon one day. At the swim up pool there are alot of bees swarming around and if your allergic to them then stay away my friend got stung and we had to go the to pharmacy to get her benadryl, 10.00 for 10 pills and to see the physician it was 250.00. I will never go back to this resort and I hope i can keep others from having the same experience that we had. Pam

  Sep 04, 2025
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  Grand Sirenis Punta Cana Resort – Mixed Experience

  The hotel is huge, with at least 49 buildings, many restaurants and bars, and a massive swimming pool. The pool is very large, with a deeper end and a shallow end – just make sure you check the depth before jumping in. The grounds and rooms are kept very clean, which is a big positive. The negatives: • Unless you are a VIP guest, service feels like an afterthought. To be VIP there is a huge amount to pay • Staff constantly ask for tips. At the beach bar, I simply asked for cups to take drinks and was told, “no money, no cups.” In an all-inclusive resort, this is unacceptable. Tips should be voluntary, not demanded. • Some staff even try to sell alcohol disguised in juice bottles to make extra money. • The swimming pool, despite its size, often feels dirty and is treated with very strong chemicals. • The beach, directly opposite the pool, is also disappointing – dirty and in August, it smelled very bad. Overall: This hotel has the potential to be a 5-star resort thanks to its size, location, and facilities. Unfortunately, the dirty pool, unclean beach, and pushy staff (constantly asking for money in an all-inclusive setting) really bring it down. For me, it’s more like a 3-star experience.

  Sep 03, 2025