Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3292 reviews

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  Good resort

  Great resort! Room was great! Very clean and spacious. We had one issue arise and the maintenance staff were there in less than 5 minutes. So we were happy with the urgency of the maintenance team. Food was amazing. Embers Steakhouse was our favourite. Steaks were melt in your mouth!! Monkey Black and Skinny Guy in the Entertainment team was amazing! They truly want to ensure guests have a great time! I cannot say the same for the nighttime staff at Legends. The service in Legends at night is pitiful. My wife and I sat in there for 1 hr. No one even came to check on us. And there were less than 20 ppl in the restaurant during this time. All 8 of the servers/bartenders were too busy partying with the guests. I will return to this resort, but unfortunately not to Legends.

  Nov 16, 2025
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  Disappointing Vacation

  Let me start by saying that I have bern to this resort 4 previous times when it was owned by RIU and have had a wonderful time. This is my first time going after it was purchased by Senator. And it was the worst. They have let everything go. We stayed in building 3 and there was no hot water, maintenance man came and sorry that’s the way it is. We tried to stick it out but after the first week we paid for an upgraded swim out room in building two and guess what there was no hot water and sometimes no water at all. We called maintenance man again and same answer. That’s the way it is. So we took cold showers for two weeks which was next to unbearable. Fixtures were on lopsided, plugs didn’t work, ceiling fan was rusty. All in all the rooms were very shabby. Next, the buffet while it did have some good choices and a different variety, anything that was hot if you didn’t arrive immediately when it opened was not kept warm so you ended up eating cold meat, cold potatoes, cold vegetables, etc.. The Ocean club restaurant which was open during the day where you could order off a menu was terrible. The waitress couldn’t understand what you were trying to order and we never received the food that we had ordered and on top of it it would take an hour or more to get your food. The staff was not friendly and couldn’t have cared less other than Elizabeth at the front desk, who tried to make her stay more pleasant The pool was very dirty and not chlorinated properly and was very foggy and not skimmed with leaves and other debris in the pool. We have stayed at several other resorts in the Dominican Republic that were a five star resort and will definitely never return here.

  Nov 16, 2025
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  A Great Day Trip off Celebrity Beyond!

  This resort was offered as an excursion off our ship, the Celebrity Beyond. We had such a nice relaxing day at the Senators Resort. Everyone was so nice and accommodating and really welcoming. You could see they wanted you to enjoy the day. Plenty of beach chairs on the beach and around the pool. Great bartenders and pretty good drinks. Music by the pools and they also had activities for people who wanted to participate. They offered a great buffet lunch inside with plenty to choose from and good food. It was very clean from the pools and bathrooms to the buffet lunch. If this is offered as an excursion on your cruise I would recommend it for a relaxing day by the beach and pool.

  Nov 15, 2025
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  Watered down alcohol at this resort

  I am very disappointed that they are definitely watering down the alcohol at this resort. We ( our group) all can drink ALL day and not even even get a little buzz If drank this much at home, I would stop at a few drinks. I guess they want guests to keep tipping the staff. It's wrong to deceive guests and to think that we that stupid.

  Nov 15, 2025
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  NOT A 5 STARS HOTEL NO EVEN A 3 STARS

  I give a 1 Star because there is no option for 0 stars this is the worse hotel in Puerto Plata, Dominican Republic. Senator Hotel is very expensive, for the amount that they charge you here, you can get better quality options somewhere else. Do yourself a favor and choose another one in the area. Rooms stink humid AC doesn’t work, ect. The pictures that they offer with a nice rooms and good food is all the opposite rooms are moldy and need lots of repairs and renovations, also you pay extra money for Ocean View and they won’t give you a Ocean view room. We were a group of 16 and only 2 out of the 16 people are ok with their rooms. Staff are very friendly but that’s about it.

  Nov 14, 2025