Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3354 reviews

• 

  All around fantastic resort-will return again!

  Location: A bit of a trek from the Airport but the resort is huge and the location by the beach nestled by the tree covered hills is lovely. Atmosphere: Has a great mix of opportunities to enjoy your stay. If you are into drinking and partying this resort as it. If you are looking to relax and have a good time by the pool or at the beach, like I do, it has that too. Rooms: The rooms are dated but well maintained and clean. The beds are very comfortable, the wifi is great, and the showers are hot. Value: The price point for the amount of resort you get is hard to beat. I have been to Cuba multiple times, Jamaica, and Mexico many times as well. This may be my favorite resort because of the friendliness of the people and how quick they respond to fix any issues you may have. For example. my room safe was not working and they had someone there to fix it within 15 minutes. The same issue happened in Cuba and it never got fixed. Amenities: Has a great, well equipped, gym that I utilized daily. They have a nice little side alley of shops where there is a coffee shop, ice creamery, pizza shop, etc.. that is a nice touch. I will definitely be returning. This may be my annual go to destination to beat the Canada winter blah's.

  Jan 13, 2026
• 

  nice

  it was so nice at the beach party but it finish to early, the hotels is very nice and the service too! The room is very clean too!

  Jan 12, 2026
• 

  Not great but not terrible.

  Not terrible but not great. Here right now, and this is my experience so far after 2 days. Rooms are in blocks 6 and 5. The let downs….. Room has had non stop issues with the toilet. It doesn’t flush, frustrating wasting valuable vacation time calling the front desk continuously to come and fix it. Bathtub is a hot mess , acrylic completely peeling off , wearing shoes to shower. Showers are extremely narrow when standing in them , when I say narrow I mean VERY narrow, I’ve never seen that before. Staff at bars kinda seem like they would rather be anywhere else but here. Room keys have been an issue with them not working and heading to the main lobby twice so far in two days to have them fixed. Raining often , only some rooms have umbrellas, asked twice to get umbrellas at front desk and told there are no more. Pool is absolutely freezing…. I’ve never experienced a pool on an all inclusive that knocks the wind out of you when you get in it from the freezing cold temp. Entertainment is outside at night ( outdoor amphitheater) cancelled every night from the rain. Not resorts fault but makes for boring evenings. Not enough seating for guests in main lobby and sports bar which are the only two areas to sit at while it’s raining. People seem to just go back to their rooms. In general nothing to do at resort such as games , pool tables, ping pong etc… there is literally not one thing to do. Buffet is ok, very small though. Steakhouse was ok but not good enough to want to eat there a second time. The positives…… Check in was quick and the staff were very friendly. The street that separates playabachata from the senator is cool. Pizza is good, gelato is good and nice coffee shop. All included on the strip. Playabachata seems to be a much funner resort. We didn’t book there because we read the rooms were not great there but the resort itself seems to be a more lively resort. The playa is beautiful and the buffet is much bigger. Beach is beautiful. Lots of chairs available. Overall we have not let the little issues ruin our vacation , we just aren’t those kinda people. However , we do take note of what we do and don’t like so we can decide if we will return as we travel often. This resort did not meet our needs/wants/expectations so we will not return.

  Jan 11, 2026
• 

  Robbery

  Everything was ok except we got robbed by the janitors. My wallet was in the drawer with our clothes on top of them. 100 dollars gone. I checked all my belongings when i got home to see if i maybe forgot the money here. Nope. No help from the staff.

  Jan 10, 2026
• 

  Disappointed in staff.

  The beach is large but not usually enough lounge chairs, especially when a cruise ship stopped and 50 lounges were set aside for them. The staff at the front desk seem like you were bothering them if you asked a question. Twice I went to reception and the staff member kept checking and texting on their phone It was raining heavily and I as the front desk for an umbrella, the said one would be delivered to my room. I was disappointed in the house wine and there was no sparkling wine available anywhere.

  Jan 09, 2026