Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3305 reviews

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  Terrible !

  I had forgotten my credit cards in the room and had abunch of chagres made. They bought stuff from temu very unprofessional highly don’t recommend leaving belongings around the workers.

  Nov 20, 2025
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  A week in paradise

  Great time. Animation team is Wonderful especially Blondy. She made our trip great and we felt like family. The food is great too. All around amazing time

  Nov 19, 2025
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  Do not purchase the Ultimate Leisure Club membership. It is a scam!

  Don't go for the free breakfast for the Ultimate Leisure Club Membership. It is a scam and you still have to pay for your flight, accommodation and transfer to resort. (No Deal, plus your membership fees. On a good note, The Senator Puerto Plata Spa was a good value for what we paid except there was no hot water on the resort when we were there, it was lukewarm and it trickled out of the shower in little drops. The resort was clean and the buffet had some good choices. Hard to get into an a la carte. Overall, I would say, you pay for what you get. It is not a 5 star but is a clean resort and the staff work very hard.

  Nov 18, 2025
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  Great stay at Senator Puerto Plata!

  The hotel was really nice, the food was great and the accommodations were all as described. The entertainment team, especially Shorty were great. Everyone could find something for themselves.

  Nov 18, 2025
• 

  Great resort and great vacations

  I could summarize it by saying we had one of the best vacations we ever had, we loved it there and we would come back anytime. I will try to be as objective as possible: The good: - great beach time, crystal clean water, there is a natural breakwater some 50-100 meters from the shore so the waves break before reaching it, good sand, clean, tons of lounges, and no harassing for stuff, except an occasional woman trying to do braids - great pools, very large pool area with bar, also a small shallow pool for kids - The personnel really really want to do their best, the service personnel is kind and respectful, they work in keeping the hotel clean and in good condition, and that will to do their best make the whole difference. There are some personnel supporting the desk with reservations for the restaurant, and they will approach you with a clipboard, asking the room number and email. At first I was a bit suspicious but he resulted to be a very kind and helpful person. If something doesn't work, they listen: the first day I didn't have towels, also the fridge was broken, I reported it like three times without a response from their side; then I went to the reception and I asked for the person in charge, I told her that I had complained about the fridge and it was a common comment (I read reviews before going there), by the time I was back in the room, a new fridge had been installed, re-stuffed with everything, including a bottle of sparkling wine and a tray with fruits - There are tons of lounge chairs in the pool area or the beach area, so no need to rush to reserve The not so good - In one of the restaurants, the waiters were apathetic and demotivated, barely answering our questions. - When cruise ships arrive, the hotel hosts some passengers and reserve a massive amount of lounge chairs in the beach, with yellow tape, which seemed unfair to the guests - In the room there was a defective furniture - There are two jacuzzi by the pool, both with cold water ( I was expecting hot water as usual) In general Hotel condition and maintenance: the hotel is in great condition, there are every day dozens of workers doing gardening, painting, cleaning, re-varnishing, and it shows: the external condition of the buildings and public areas is great. The construction is of concrete, modern, and there was a recent renovation. The rooms are in blocks of buildings, two or three stories high, there is a block of restaurants and buffet, and in the back of it there is like an alleyway or promenade with shopping stores, food and coffee parlours and bathrooms. The recreation area is a big open area like an amphitheatre, which can fit lots of people. The whole area is connected with walkways with pavers, and lights, which looks very nice either by day or by night The hotel has a trail that leads to a pergola from where you can see the cruise ships when entering or leaving, passing almost within reach, or the sunsets. We loved sitting there at the end of the afternoon and see the ships passing by Rooms: the decoration and furniture inside the room is classic of solid massive wood. The dresser in my room had two drawers a bit crooked, one of them would not close well, which was a bit of an annoyance, but not a big deal. The bathroom had a shower with bathtub, not too comfortable for two people taking a shower at the same time, but it was ok. Before going I read lots of comments about not having hot water: during the nine days I was at the resort there was plenty of hot water in the shower, with lots of pressure, so that was not an issue at all. When you look at details of the paint job in the bathroom you see there wasn't look of care, but nothing that bothered me. There is a closet with enough space, a working safe and even an umbrella in the closet in case of rain, which one afternoon did, so very useful The bed is a king, the mattress very comfortable, and there is a fridge with water and soft drinks Also the balcony comes with a rack for drying your stuff at the end of the day, very thoughtful, for me that was a first in a resort The rooms are left very clean daily. We always left a tip (two dollars) and we were happy to come back to a very clean room, clean set of towels and replenished fridge. restaurants: there is a buffet room, with very good food and variety, and an Italian, steak and Japanese restaurants. The food in each one of them was very well done, during your stay you have right to go one time to each one of them. Also there is a pizza, coffee and ice cream parlour in the promenade area. By the pools there is a snack restaurant which we tried the first day and we were surprised to see the quality of the food (chef level) not so much the enthusiasm of the service.

  Nov 17, 2025