Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3175 reviews

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  Amazing Stay at Senator Puerto Plata – Highly Recommend!

  My boyfriend and I stayed here for 14 days and had an incredible experience. Here’s what stood out: The Beach: One of the best beaches I’ve ever seen. Yes, it’s a bit rocky right in front of the hotel, but walk a little to the right toward the neighboring resorts and it becomes sandy. The third resort is empty, so you’ll have the beach completely to yourself – peaceful and perfect! The Staff: Friendly, helpful, and professional – truly the best we’ve encountered so far! They never expected tips and were never pushy about it. Special shoutout to Julian at the Larimar buffet – thank you for your warm smile, excellent service, and for always remembering my drink order. You made our experience feel personal and special! The Food: So much variety and something new was added every day. We were there for two weeks and never got bored of the food ! The Room: We stayed in the older section, but our room was spacious, clean, and comfortable. It was cleaned every day. The bathtub (not a walk-in shower) worked perfectly for us. Mini fridge worked great and we received two large bottles of cold water daily – a nice touch! The Entertainment: I read complaints before coming, but honestly, there was a different show every night! Not your style? No problem – just walk to the next-door resort and enjoy their entertainment instead. If I had one small wish: more bachata music and dancing! The Only Downside – The Snack Bar: We tried it once for lunch and had a disappointing experience. My boyfriend asked for three different plates and was told each time they were no longer available (this was at 1:30 PM). The two girls working there exchanged knowing looks – it felt like they just didn’t want to serve us. We left and returned to the buffet, where the service was excellent as always. Despite the one hiccup at the Snack Bar, we felt safe, relaxed, and well taken care of at the Senator! Highly recommend it – we would love to come back!

  Jul 13, 2025
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  Don’t waste your money staying at this resort.

  The resort needs major updates. The rooms are outdated. Our bathroom sink was peeling every time we took a shower. I will not recommend this place to anyone. The only reason I gave it a 3 stars is because of the friendly hard working staff there.

  Jul 09, 2025
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  My best vacation

  Tienes un buen servicios me gusto como maneja el juego Blacky boy he is very funny and friendly.. the best .. I love the pool the affection good services, everywhere

  Jul 09, 2025
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  Excellence

  Giselle massage was excellent. I felt relaxed and the experience left me feeling brand new. Can’t wait to come back and experience it all over again

  Jul 06, 2025
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  Great food and facilities, but not a relaxing vacation

  I stayed at Senator Hotels and honestly, the experience was mixed. The resort looks great and the food is actually really good, but there’s a lot that takes away from the overall vibe. There are a ton of locals. Some are fine, some are loud and disrespectful. If you’re hoping to connect with other travelers or just unwind, it’s hard. The pools get completely packed after 3PM and at night, people from PlayaBachata flood the resort for the shows. They bring their own glass cups to the pool, leave trash around, and nobody says anything. Staff just look the other way. The basic room I got at first was rough. Barely had hot water, the bathtub was cracked, lighting was weak and uneven, and the mattress had a dip so bad it felt like sleeping in a hole. I ended up upgrading. The new room was a huge step up with better lighting, a glass balcony, a mid-room shower, and a proper bed. There’s a free coffee shop that was a nice surprise. They serve everything from espresso to iced coffee and pastries. The gelato shop nearby was also a nice touch and great on a hot day. The buffet had plenty of variety and the food quality was solid. Not everything was perfect but it was definitely better than I expected. Service was alright. Sometimes you’d wait a while for basics like utensils or water but nothing terrible. The beach was a disappointment. Red flag every day. Super windy, strong waves, and no lifeguards or security nearby. Loungers were often wet and just left that way. Daytime entertainment got old fast. Same music, same dance routines every day at the pool. Nothing happening at the beach. The evening shows at 9:30 were fun and well done, but again, way too crowded with people coming in from the other resort. I noticed some drinks seemed watered down and more than once I saw guests complain about mold or broken furniture in their rooms. The grounds are well kept but the attention to detail just isn’t there. You get the feeling they focus more on quantity than quality. In short, the upgraded room and food were great. The coffee and gelato spots were a nice bonus. But between the overwhelming crowds, the lack of control, and the local party vibe, it didn’t feel like a relaxing vacation. I know locals have every right to enjoy the resort, but when I travel, I want to be around people who are there for the same reason as me. This just didn’t feel like that. I won’t be coming back.

  Jul 03, 2025