Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3292 reviews

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  A Great Day Trip off Celebrity Beyond!

  This resort was offered as an excursion off our ship, the Celebrity Beyond. We had such a nice relaxing day at the Senators Resort. Everyone was so nice and accommodating and really welcoming. You could see they wanted you to enjoy the day. Plenty of beach chairs on the beach and around the pool. Great bartenders and pretty good drinks. Music by the pools and they also had activities for people who wanted to participate. They offered a great buffet lunch inside with plenty to choose from and good food. It was very clean from the pools and bathrooms to the buffet lunch. If this is offered as an excursion on your cruise I would recommend it for a relaxing day by the beach and pool.

  Nov 15, 2025
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  Watered down alcohol at this resort

  I am very disappointed that they are definitely watering down the alcohol at this resort. We ( our group) all can drink ALL day and not even even get a little buzz If drank this much at home, I would stop at a few drinks. I guess they want guests to keep tipping the staff. It's wrong to deceive guests and to think that we that stupid.

  Nov 15, 2025
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  NOT A 5 STARS HOTEL NO EVEN A 3 STARS

  I give a 1 Star because there is no option for 0 stars this is the worse hotel in Puerto Plata, Dominican Republic. Senator Hotel is very expensive, for the amount that they charge you here, you can get better quality options somewhere else. Do yourself a favor and choose another one in the area. Rooms stink humid AC doesn’t work, ect. The pictures that they offer with a nice rooms and good food is all the opposite rooms are moldy and need lots of repairs and renovations, also you pay extra money for Ocean View and they won’t give you a Ocean view room. We were a group of 16 and only 2 out of the 16 people are ok with their rooms. Staff are very friendly but that’s about it.

  Nov 14, 2025
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  Great staff, great hotel yet careless management makes you feel like you are not important at all.

  It was my fifth vacation at Senator, and nothing really has changed, except for the new lounge chairs around the swimming pool. This is a great hotel with excellent possibilities, with great staff trying to do everything in their power to make you happy, however due to management carelessness you feel like you are not really important. 1. Swim-in bar pool was closed for renovations. My travel agent called me three days before departure to tell me that she just got email from Senator about this renovation, and it must be completed on October 31st. It was too late to change my trip schedule, and since I was staying from October 29th till November 5th – it wasn’t that bad. Well, this pool was closed until November 4th, so I paid for it but couldn’t use it. 2. You think you can use entire beach and any lounge chair you want? – Wrong. They are reserving the best part of the beach and the newest chairs for… guests from cruise ships. Once again – you paid for something they don’t provide you with. 3. Part of deal is that you can use any facility at sister-resort Playa Bachata. Wrong again! During weekend and when cruise ships are docked there is a security guard not letting you use quiet pool further in Playa Bachata. Once again – you paid for this but nope, not provided. So, Mr. Zeus Puertas, it is time to get serious about these issues and stop using standard copy-past replies. I want to know what you are going to do to make your guests feel like they are welcome. I want to know what you are going to do to get my business for six time during spring of 2026, and how you are going to compensate for services I paid for but you didn’t provide them. Please, no copy-paste.

  Nov 12, 2025
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  Happy boy we miss you

  Senator was very good very nice hotel really like can’t and don’t have complains but really happy boy from the entertainment staff he was very important for us really wishing to coming back soon as possible for this guy

  Nov 11, 2025