Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3388 reviews

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  Room with Mold and Bad Odor !!!

  The room we were given was simply dirty. There was mold, a dirty shower glass, dirty toilet doors, a dirty floor, and paint peeling off the wall where mold was growing (the bed linen and towels were clean, and there was no dust on the furniture). I regret that I am unable to prove how strong the sewage-like odor in the room was. Additionally, as part of our package (Luxury Junior), it was possible to receive either a room with a king-size bed and a sofa bed or a room with two queen-size beds. We were given the option with the sofa bed, which was very uncomfortable for our daughter to sleep on. We requested a room change to one with two queen-size beds and asked for it to be located on the first or second floor, as based on our experience with tropical vacations, unpleasant sewage odors usually affect ground-floor rooms the most. We were promised that the room would be changed the following morning. The next day after breakfast, I went to the reception desk, but no one there was aware of our request. Later, I found the receptionist who had promised us the room change the day before. She informed me that unfortunately there was a water leak and that a plumber was currently repairing the pipes in the only available room with two queen-size beds, so we had to wait until the issue was resolved. Until the end of our stay, no one informed us that the issue had been fixed or that it was possible to move to the promised room. We met wonderful people from different parts of the world during our stay. Some guests had similar problems with unpleasant odors, while others said that their rooms were indeed not clean. The hotel itself is beautiful, very well located, the food is good, and the staff are extremely kind and friendly. However, in my opinion, there are simply not enough employees working there. In the buffet restaurant, the staff are unable to keep up with clearing and resetting tables. Very often there are no coffee cups or cutlery available on the tables. The employees do their best and remain very pleasant at all times, but as mentioned, there are too few of them. We will never return to this hotel, and we do not recommend this place.

  Jan 24, 2026
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  Nothing luxury about this place

  I stayed at Senator Puerto Plata Hotel and while the resort has potential, the room maintenance and hygiene were far below expectations. Main issues (with photos): - The mini fridge area was extremely dirty, with visible grime and rust-like stains inside the cabinet. The back of the fridge looked neglected and unhygienic as if it was not cleaned for a few years at least - The bathroom had rust and mold staining around the tub area, which made it feel unclean and unsafe to use - The curtains were damaged with holes, which is something that would be replaced immediately even by * hotel - Overall, the room felt poorly maintained and unkept , and at times it raised concerns about cleanliness standards and health and safety given pretty dodgy wiring around the fridge - food was there to eat - nothing to enjoy or write home about - I got quite upset stomach a few times - at the breakfast I was waiting 20 mins for double espresso whilst the couple who ordered 10 minutes after me , got it almost immediately - if you expect that garden view is garden view - be ready for surprise - two rooms that I was offered were either parking or street view Positives: - Some public areas are nice and the resort itself looks good from the outside - The surrounding scenery is beautiful - some minor number of staff members try to be helpful - sadly it is only minority. It took me three trips and plenty of patience and showing rooms’ photos to get half- decent room felt yet in noisy area next to stairs between levels Bottom line: This hotel needs serious improvement in housekeeping, deep-cleaning, and basic room maintenance so it is safe for tourists to stay. With better standards, it could be a good stay — but based on my experience,I do not recommend staying there

  Jan 23, 2026
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  Shampoo

  Shampoo, blacki, mosquito, and monkey were the very best, service the best. Great vibes all around.

  Jan 23, 2026
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  Happy vacaciones

  The bestia risos for us my familia love porto plata City the best biches the food very very good the shorty the lovely entretenimiento we give 10 the sport bar the best too

  Jan 23, 2026
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  Good vacation senator puerto plata

  The resort is very nice and the service was really good. The people that works there is very friendly. They supply fun activities and events in the evening that you can go watch. You can smoke cigars anywhere you want and have a good time Blacky boy is very funny and friendly. Good time to be around people

  Jan 22, 2026