Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12113 reviews

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  Secrets Vallarta Bay - Great Experience but a Rocky Start

  The staff was amazing and very helpful. Jose and Maria in the preferred club were so kind and friendly and made us feel welcomed from the moment we walked in. If you want a special experience ask them for advice and if anything special can be done for you. Jose even texted with me on his day off to help arrange a private romantic beach dinner. I recommend NOT ordering any tropical cocktails at the resort because they use mixes. We tried the margaritas, Pina coladas, strawberry daiquiris, and more (basically all the blended options), and they were not great. Mimosas, spritzes, French 75, espresso martinis, etc were all very good. The food was also just okay. The presentation was great, but the food was usually a little over cooked and not well seasoned. The private dinner was excellent but not free. Watch out for rocks in the waves in the ocean. A large rock hit my ankle hard on the morning of day 2, left a huge bruise and cut me a little. Can't fault the resort for it, but it it was still unfortunate. For beaches I recommend going to Las Caletas. The excursion had an open bar with great cocktails (get your tropical drinks here) and there were a lot of activities to do. At the resort we were surprised day 1 when they told us the main pool was closed for maintenance. They had curtains around the pool which blocked the view of the ocean and there was no swim up bar available on the Secrets side. They were also using jackhammers to break apart pieces of the pool which was really loud. We spent most of our time in the main Dreams pool instead and had a much better experience over there.

  Jul 07, 2025
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  Great resort - best concierge

  Came to secrets Vallarta bay for my honey moon! It was a great great experience. Jose becerra was our butler for the stay and was just amazing. He was able to help us set up special dinners and even decorate our room for our honeymoon. He was always attentive and updated us on daily activities at the resort, even on his days off!! We left the resort to go check out the town and Jose was able to give us a detailed run through of where we should visit and every little detail. Thank you again for making this experience great for me & my wife :)

  Jul 07, 2025
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  Never will Return

  Second day in received a note at our door in the morning, that the main two pools, beach front would be closed for construction, as with the beautiful ocean side restaurant... Fencing up, jack hammering and all. (no view to the ocean). Yes, we could go over to the family side (dreams) but that is not what we paid for. In addition, because there was a flood of people from Secrets to Dreams, it was over crowded with few if any chairs available if you showed up past 9a. We booked this months ago, I am certain that the construction was scheduled as well. Ample time to give the consumer a choice of finding another property or give a discount for the inconvenience. The staff had to bare the brunt of a corporate decision (Hyatt) which would not feel the effects of un happy customers. And that is a horrible shame, as the staff was amazing and did the best they could under the circumstances. Nothing was offered excepting for an apology, and a hilarious continuation of the hard "time share" sell...

  Jul 07, 2025
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  Wonderful 2nd honeymoon!

  This resort is top tier. My husband and I were catered to from the moment we arrived. Secrets is the GOLD STANDARD! We have told several friends about it, amd we are excited to come back!

  Jul 06, 2025
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  Good, but not really

  A lot of positive feedback but a lot of negative as well. The food, night shows, servers, and activity staff all exceeded expectations. I would like to single out Jorge and Veronica as A+++ employees. Their energy and engagement was limitless. Unfortunately, we did not time our trip well. Two of the three pools were closed for renovations and we had to listen to a jack hammer for our last four days which made it sound like we were in the middle of a construction zone....not the relaxing trip we were hoping for at all...This pool closure and jack hammer noise part of the trip, unsurprisingly, was not advertised and quite shocking. A couple of evenings i had to chase down housekeeping staff via the front desk. Rather than apologizing the front desk attendant at 6 pm suggested we had may have had the 'do not disturb' sign up...the look in her eyes was like i was bsing her when i told her that was not the case. We also had to put up with noise in the adjacent room due to renovations...so there was really no escaping the jack hammer noise next to the one pool that was open. I suppose the renovations disturbed the cock roaches which I found in my room. Once again, I brought this to the attention of the evening attendant at the front desk...and once again, I got a blank stare, with no comments or acknowledgement of what I told her. In the end we made the best of our trip, most of our negative experiences were likely one offs as I could envision this as a wonderful property... Just not when we went.

  Jul 05, 2025