Secrets Maroma Beach Riviera Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

24463 reviews

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  10/10

  Absolutely loved our stay! The Italian restaurant was a true highlight—authentic flavors and impeccable service that made every meal unforgettable. Honestly, every restaurant at the resort impressed us with amazing food and top-notch service. The staff was a solid 10/10—friendly, attentive, and genuinely made us feel welcome throughout our entire stay. The drinks were incredible, perfectly crafted and refreshing. The pool and beach areas were absolutely brilliant, ideal for relaxing and soaking up the sun. The check-in process was seamless and welcoming, complete with a refreshing cold flannel and champagne on arrival—such a thoughtful touch! From start to finish, the whole experience was flawless. Can’t wait to come back!

  Dec 13, 2025
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  Incredibly relaxing experience

  Secrets is such a gorgeous resort and the staff are incredible! Angel was our concierge and he was very helpful. You will be waited on hand and foot. I enjoyed my stay and the beach.

  Dec 13, 2025
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  Wonderful vacation from start to finish.

  Wonderful vacation from start to finish. The resort is in a perfect location, with a stunningly beautiful beach and fantastic pool and bar service. Our room was clean, comfortable, and thoughtfully serviced every day. The food throughout the resort was phenomenal and exceeded our expectations. A special mention goes to our concierge, Angel Lopez, who was truly exceptional—warm, amiable, and incredibly attentive. He helped us seamlessly book spa services, arrange transportation, and take care of every detail, always checking in daily to make sure we had everything we needed. It was genuinely a pleasure getting to know him. Every member of the staff we encountered was friendly, professional, and welcoming, making us feel valued at every turn. We couldn’t have asked for a better experience and would absolutely return.

  Dec 13, 2025
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  Excellent holiday in a top resort

  We’ve just returned from our second visit to this Resort. The service was, again, excellent throughout our stay - literally from the first minute we drew up until the last minute we left. Bramdon ( our concierge) couldn’t have been more helpful. He was available to assist from early in the morning for the whole day - sometimes even until 9 p.m.. He was cheery, attentive and polite throughout ( as were all the other staff) and in the very unlikely event of us having had any problems, I am entirely confident that he would have had the instant answers! Further we met his boss, Aldo , who maintained a supervising eye , deliberately looking us out to see if we had any issues or suggestions needing addressing. Further, he made sure to set aside time to speak to us before we left to ensure that we had had a good holiday and all had gone smoothly throughout our relatively lengthy stay. The waiting staff were also all exceptional in each of the restaurants. Worth a mention is Roberto (the keen cyclist in the World café) who also assisted daily in my attempts to speak Spanish and, again, always made an extra effort to make us feel welcome. Definitely a place where we plan to return.

  Dec 13, 2025
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  Paradise Found

  Secrets Maroma was a 5 star experience. The atmosphere was so relaxing. The rooms were huge and the beach was exquisite. The water was clear and the sand was so pristine. The food was delicious. There were 8 lovely restaurants. Marissa was our concierge and she was perfection. She was so very helpful and tried to meet out every need. Everyone at the resort was so helpful professional snd courteous. I have never had that level of service ever anywhere. I can’t wait to go back.

  Dec 12, 2025