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InfoCustomer ReviewsQuestions & Answers
Secrets Maroma beach Riviera Cancun won The Noble Beach Prize for the Best Beach Bliss, 2017!
Put this in your mind:
...
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Secrets Maroma beach Riviera Cancun won The Noble Beach Prize for the Best Beach Bliss, 2017!
Put this in your mind: you're lounging on the glistening sand with your favorite chilled cocktail. What used to be the sound of office chatter and kids is replaced with the purr of teal waves.
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"We just returned from an AMAZING vacation at Secrets Maroma. This was the real deal for an all inclusive resort. Every amenity was perfect! We had a junior suite, preferred package. The resort was exac..." – BrookesGoing
299 out of 318 (94%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.6
Service
4.7
Beaches & Pools
4.8
Dining Options
4.5
Room Comfort
4.8
"We just returned from an AMAZING vacation at Secrets Maroma. This was the real deal for an all inclusive resort. Every amenity was perfect! We had a junior suite, preferred package. The resort was exac..." – BrookesGoing
299 out of 318 (94%) customers would recommend this product to a friend.
All Customer Reviews
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April 17, 2018
Wonderful Facility
This resort had the best beach and water we have ever seen in Mexico. We have stayed at several places in Cancun and Playa for the last 15 years and this place was the best. Plenty of palapas and recliners. Numerous dining options and the food was very good. Wonderful presentation and the staff at all of the restaurants were fantastic. The rooms were incredible. We had a swim out suite and it was amazing. All of the wait staff on the beach and at the pools were the best as were the bar tenders. The only thing we were disappointed in were the prices at the spa. It seemed most of the staff were waiting for someone to use their facility but not many did because their prices were so high. I bet if they lowered their prices they would be covered up with appointments.
Relaxation and comfort are what you get, with wonderful service. At Maroma they treated me for whatever I wanted. The resort always had clean towels, food was great, and everyone smiled (even if they could not speak English, but many could). They can set up nice excursions for you on the sight with no problem. Lots to do there as well. Wave runners on the beach, sailboats, I even saw some sort of Yoga class (not my thing but still). Gym was well equipped, with cold water and drinks. Room service was also a nice feature. You can buy souvenirs in the resort, but make sure you haggle for a better price (They will drop). The grounds are cared for around the clock, and the beach is also cared for by staff every morning, so it's always in a presentable state for the guests. Small tips go a long way, though you don't have to, if you don't want to. All I could say, is I would go back, it was everything I wanted from a vacation. Thanks Secrets Maroma.
Just came back from my honeymoon with my husband and we can't say enough about our experience here. We absolutely loved it. The place was beautiful and romantic. The staff was friendly and food delicious. We are definitely coming back again.
The resort is lovely. The winding road to get there may make you wonder if you will ever arrive. The service and staff are for the most part excellent. Our concierge, Margarita, went above and beyond to try and resolve a few issues we did have during our stay. She is fantastic!! Do NOT pay for the presidential elevated cabanas! At $150 per day, you cannot have anyone but 2 people the entire time. Our daughter and son in law were with us to celebrate our 20th Anniversary and they came up just to visit and were immediately asked to leave and refused a drink from the bar that was serving us. It was handled by Margarita but it ruined an otherwise beautiful day. The Romantic dinner on the beach was lovely! Our wait staff was again fantastic. The dinner options were disappointing! It was just okay, for a highly rated resort with a premium price, I would expect better quality food. The best restaurant was the Italian restaurant, Portifino. The pools were nice but the music is very subdued. Lots of corporate events are going on at the resort. The entertainment crew was fun but it definitely was a resort suited for an older crowd in my opinion. My 25 year old kids were a bit bored. Nice overall experience but the food and the price disappointed. I would choose somewhere else next time.
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46 questions, 164 answers.
how can i upgrade to preferred club at secrets maroma riveria maya?8 answers
6 years, 82 months ago
crystal
If you have already booked a vacation package with CheapCaribbean.com, please call into our reservation center and an agent would be able to assist you with the most up to date pricing and information on upgrading to the Preferred Club. If you have not yet booked with us, you can choose to upgrade your room to the Preferred Club at the time of booking on our web site.
KristinCC
Join the Unlimited Vacation Club with AMResorts. The only other way is to have preferred status with RCI and trade for a week.
KaraokePhil
When you make your reservations only certian rooms like Ocean view are listed as prefered club. The term is listed in the discription of the room.
clykken
Either email the concierge or ask when you get there.
hardtoplease
I would suggest emailing Cheap Caribbean prior to your trip or speaking with your concierge once you arrive. Each building has their own concierge.
englishteacher11
To upgrade you have to pay. Just ask the front desk at check in, or call ahead before your trip.
Kevin45318
We've discovered that this can be done only through the initial reservation. Any changes that need to be made will be acknowledged, but not followed through.
Our initial comments were submitted back in 2010 and do not give us the option for new comments.
The resort intially was outstanding. However, on our 3rd visit, we make the follwing recommendations: Cushions on the resort/beach area need replacing. They've become old and uncomfortable and need to be replaced. The service throughout the pool/beach area has become vacant, unless you were "tip" friendly. Resort initiated a "SmartRoom" approach that directs rooms to shut off electricity with no movement in the room. I got sick and became bed-ridden, electricity shut off numoursly......very disappointing......
TV reception was non-existent....snowy, Spanish speaking only, etc.
4Paradise
By booking through your agency or calling the Hotel directly.
cmolloy
Is the secrets eternity honeymoon package worth the difference between getting a preferred club room vs. a regular room (aka saving $350)?3 answers
My fiance and I are planning our honeymoon at Secrets Maroma and are wondering if the secrets eternity honeymoon package is worth it and if we should splurge $350 to get the preferred club room to be eligible for it. Overall, do you think PC is worth it?
5 years, 70 months ago
John
The Preferred Club offers upgraded and additional amenities that are not offered in the standard room categories. If you are looking for the most enjoyable and memorable experience then the Preferred Club may be a good option for you.
KristenCC
If you use the spa more than 2 times it is well worth staying in the PC.
Boziggy
Not worth it!!!!!!!!!!!!!! You still have internet access in the main lobby.
traveler101
Are there good options for vegetarian food (no seafood, no meat)?5 answers
5 years, 70 months ago
John
The restaurants do offer a variety of meal options. If you have specific dietary concerns, I would recommend contacting the resort directly.
KateHCC
Yes, they do have good vegiterian options
MHammer
Every restaurant had vegetarian options.
dkpmdp
So glad you asked this! I am a pescetarian so thankfully there were a few options for me but please be warned the majority of the food at the resort is MEAT MEAT MEAT and MORE MEAT. The refried beans have pork lard in them so avoid! They even put cut up pork in the mashed potatoes - ugh. That said if you're a good vegetarian (unlike me) there was lots of fresh veggies and fruits. But I have to admit I would not be thrilled to pay the prices for the few veggie options if I didn't eat the seafood. In other words a strict veg would be left with rice, potatoes, salad, fruit.
MandalaGal
we heard people asking for vegetarian and they seemed very happy with their options.
ChrisR
Is this a good place for shelling ?6 answers
My husband & like to snorkel off the beach to collect a variety of unique sea shells, is this a good placeto find interesting sea shells to add to our collection?
5 years, 70 months ago
Tennessee
Unfortunately, this resort is not a good place to look for seashells. They do daily sweeps of the beach.
KristenCC
No. Beach is kept very clean
MHammer
It is one of the best beaches, but there are no shells....
traveler101
no shells on beach. just soft velveety sand everywhere!
gigi007
No, there were no shells that I saw. Our friends found a small piece of coral but that was all. The beaches are made of powdery sand that never gets hot. It is amazing.
dkpmdp
We did not snorkeling and while we were not specifically looking for shells we do not recall seeing any to be picked up. :-(
MandalaGal
Does this resort offer top shelf drinks, such as Grey Goose, Malibu Run, Corona, etc?8 answers
5 years, 69 months ago
PA
Secrets Maroma Beach Riviera Cancun may stock these brands, however the brands of beverages offered may vary. We do suggest contacting the resort directly for a more current list of beverages available during your stay.
MellissaCC
Most of the Bars they do
MHammer
Yes they have top shelf liquor.
Boziggy
Not at the outdoor/beach/pool bars
traveler101
yes my friend ordered grey goose but it wasnt shown on bar shelf. Had to ask for it, but they had it. MAlibu Rum and corona yes also
gigi007
Yes! They have everything and will make you anything as strong as you want.
crozpetal1
Yes, my husband ordered top shelf drinks and got them. There was Corona in the mini-bar and available at the pools, as well as other good local beers. He drank Modelo at the pool most days. The beer were usually served in cans while we were there. He also ordered bourbon and coke (general) and watched them mix it with Johnny Walker green label rather then using what we would consider sub-par bourbon. We observed several people get martinis made with Grey Goose, as they had specified.
DreamOn
Yes!! All top shelf liquor which is why we chose it. Also the food is top notch as well! Better than any other place!
Jnocky24
Is it "safe" to leave your valuables in the safe?6 answers
I've read reviews from other resorts where people had valuables stolen out of the safe in their room!
5 years, 68 months ago
Memphis
We always advise clients to place all valuables in the safe in their room. Most safes are actually maintained by an outside company, which means that most employees of the resort do not have access to them.
KristinCC
Very Safe. The staff make you feel right at home.
MHammer
Absolutely! We used the safe every time we left our room and had no problems whatsoever. It is digital so you enter whatever code you want to. No staff has access to the code although I am sure they have a way of getting into it if something goes wrong. We were encouraged by our transportation driver and check in staff to use the safe for our protection.
Takeinasiesta
Yes
LindaB
yes it is safe. The whole resort felt very safe. The staff were the most
helpful we have ever met and they really seemed happy to do
anything for you without an attitude.
crozpetal1
Yes. Definitely. The staff is respectful and seem to be responsible. The safe is standard just as you would find in other hotels.
dkpmdp
how far away is riviera mya?7 answers
5 years, 68 months ago
cand 224
The answer to your question depends on where you are originating from. The Riviera Maya is located south of Cancun, from Puerto Morales to Punta Allen.
KateHCC
30 miles south of Cancun
MHammer
It was 35 minutes from the Cancun Airport.
dkpmdp
Secrets Maroma is right in the heart of Mayan Riviera - half way between Cancun and Playa Del Carmen. It's a $20 taxi and about 30 minutes to Playa Del Carmen.
MandalaGal
test test test test test test test test test test test test test test test test test test test
test465
25-30 minutes by taxi
wdev
It is in the middle. This term refers to the stretch of beach that runs from Cancun down to Playa del Carmin.
Richland
just a few miles from Cancun, (that's where you fly into). A taxi drive may take you 25-40 minutes depending on your resort. We chose to take a private taxi from the airport and also for the return trip and it was about $115.00 for 4 people round trip. No issues.
pilotnurse
desserts?6 answers
How are the desserts in the different restaurants? This is an important part of our trip. Thanks
5 years, 64 months ago
ohio
The resort offers a wide variety of desserts that can change from day to day in each of their restaurants. For specific questions about their selections, we suggest contacting the resort directly.
KateHCC
Desserts were fantastic at Secrets Maroma. Small portions but divine taste!
gigi007
I love desserts too and can tell you they are fancy and AMAZING!
BrookesGoing
The desserts ok, not spectacular and were tiny portions. Looked fancier than they tasted.
MandalaGal
Great, but order more than one. They are small....we ordered one each & one to share. You can order more if you want. They have ice cream self serve by the pool too...just ask.
ChrisR
The desserts are awesome! Many to choose from and vary daily.
Popdee
i have heard travel to mexico is not safe. Would i be safe here and traveling between Iowa and there???9 answers
5 years, 64 months ago
cjay g
As with all travel, inside or outside of the U.S., we recommend our clients keep their wits about them. Our resorts in Mexico do hire employees to check reservations prior to entry and our mutual clients safety is of utmost importance to us, our vendors, and our resorts. If you decide to sightsee while in Mexico, we recommend booking your excursions with us and keeping with the group.
LaurenCC
absolutely. the resort is very safe, and lots of security to get in and out of the resort.
Mushins
My wife and I felt safe the entire trip. However, we never left the resort. Two years ago, we went to a different resort, and took a short trip into the Cancun market. It turned out to be a tourist trap, it was a little unnerving but we never felt threatened. The Cancun airport seemed very safe, and everyone there was extremely friendly.
sgaard
You would be fine. We just like to stay at the resort and relax but we know people who got a cab and went shopping in Playa Del Carmen
and did tours in Tulum and had a great time and felt safe.
crozpetal1
We felt perfectly safe. We took a chartered van from the airport, and the resort itself sits well back from the road, and has a security gate. I would not rent a car and drive around myself, but felt more than safe at the resort.
stlbarb
We felt very safe at the resort. I even walked alone at times and always felt comfortable. It is secluded and there is fairly tight security at the gate of the resort. When we were boarding the shuttle to go the airport when our vacation had ended a person from the shuttle that was from another resort wanted to use the bathroom. She was not allowed to enter the lobby. They know their guests and always look out for them. The Cancun airport was well staffed by police. Our transport to the hotel had been prearranged through Cheep Caribbean and was right there to escort us to our hotel. Stay away from the counters and people in the airport as your leave the baggage area. They look legitimate but are trying to sell you on timeshares and false deals. Go directly to the outside of the airport to meet your transport. You will be fine. I felt welcomed and safe at all times.
dkpmdp
we didn't leave the resort, a little nerve racking getting through the Cancun immigration/customs. The trip to the resorts seem to be also a bit stressful, have heard both ends of the extremes...that it is completely safe because it is highly policed as they want to keep tourism safe...while hear it is a targeted area because of the tourism...we had no problems....but again, didn't leave the resort and I felt like we missed something because of that
ChrisR
We traveled from MO and had no trouble. We had a direct flight into Cancun and paid for transportation from the airport to the hotel through Cheap Caribbean. We felt very safe both at the airport and while on the resort. Secrets Maroma is located on a stretch of beach between Cancun and Playa del Carmen, and it seems like it is in a pretty well protected area. There was security coming and going from the resort, and the staff worked hard to ensure guests were not bothered by outside people. We did go in to Playa del Carmen on morning for some shopping, but we stayed on 5th avenue. We didn't feel unsafe, but I would not have felt comfortable wandering around outside of the tourist zone in Playa. We used a taxi to get to and from the hotel for our shopping excursion and had no problems with this either - though driving in Mexico is interesting, in my opinion.
DreamOn
It was completely safe. Most people don't even leave the resort because there is no reason to leave unless you to an excursion. I never once felt unsafe.
Baughobgyn
Is the water clear in front of the resort? Is there a lot of high waves?10 answers
5 years, 63 months ago
Demo
This resort is known for its beautiful beach. The water is mostly clear depending on the current weather which can effect on the water clarity.
CaitlinCC
The beach was right by the pool
LindaB
The water was clear. There was a little sand stirred up but it was pretty windy. Even so, the waves were not that big. Personally I thought it was perfect
sgaard
The water is very clear and has a sandy bottom however except for one day of the week we had stayed there the red or yellow flag was
up and the waves were rough so we just stayed at the pool.
crozpetal1
Water was the clearest I have ever seen (almost like a pool). Even after an overnight storm, the water the next morning was clear.
No high waves. Even when they had the "red" flag out, the waves were not high, and no undertow.
stlbarb
The water is clear and a beautiful azure blue. It is very calm because of the reef that is further out from the main swimming area. We went in every day.
dkpmdp
OMG the water is gorgeous! The sand isn't hot either. Last time we stayed at a resort near the airport and the waves were brutal and it was in April. This time, in July, in Rivera Maya, the water was like rippled glass. Ahhh!
BrookesGoing
we went Dec 13 -Dec 17th, it was clean but a bit choppy waves at breaking point, many people were in the water beyond the choppy part and seemed to really be enjoying it. It was calmer a little bit out...really nice beach
ChrisR
The water is super clear, the waves are small and calm. It's a definite Caribbean ocean feel. The beach is beautiful !
Beachbabe7777
SUPER CLEAR. Best beach and water my wife and I have seen.
Small waves year round. The water is only 8ft deep 150 feet out. Super pretty beaches.
Bdizzle
Not huge waves. THe beach is clean as you'll get. Not much sea weed washes up and the stuff that does, a staffer is there to pick it up right away!!
Jnocky24
Being a couples resort, is it topless friendly? at beach? at pool and/or pool bar?10 answers
5 years, 61 months ago
GatorGuy
As this is an adults only resort they may allow topless sunbathing. Please contact the resort directly.
CaitlinCC
It was only topless friendly at the beach.
Nusia
We were there for 4 days and never saw anyone topless or nude.
sgaard
we were there for a week and never saw anyone topless so I think you would feel out of place . Maybe you should contact the resort itself and ask them what the policy is.
crozpetal1
Technically, yes, I've seen a few topless people at this resort, but it's certainly not the norm. And it may be restricted to the beach only.
otisskavier
No topless bathing is allowed any where.
dkpmdp
no, it would have been very odd to see topless. It was very high class - I think topless would have been totally off at this resort
ChrisR
I didn't see any rules against it, but I also did not see anyone topless. I don't think Mexico is the best place to go for topless.
Richland
I did not see anyone topless at the pool or beach.
dawneiegirl
Topless is not allowed at the pool but is okay on the beach. Did not see many topless.
WilliamO
Are any of the pools heated?8 answers
4 years, 57 months ago
Washington
Some, but not all, of the pools are heated.
CoryCC
We were there in July. The water was warm but refreshing. I do not know if they ever need to be heated.
dkpmdp
The jacuzzi's are heated, large and gorgeous. The pools are not cold, you get used to them quickly. It is so warm there that there is no need to heat the pools.
BrookesGoing
No, they're warm without it.
KAverill
The pools were not heated but they also close at 6:00 pm so you wouldn't need them to be heated. It's super hot during the day and the refreshing pool water was just the right temp.
MandalaGal
the one where the swim up bar is heated - or at least warmer than the other
ChrisR
All the pools felt warm to me expect the infinity pool which was somewhat cool. Not sure if they were heated or just the sun is so hot there it keeps them all warm
Ravennnnnn
The pools are not heated. They do have two jacuzzies off to the sode of the pool but noone used them because its hot in Cancun.
Tony12351
smoking policy6 answers
us there smoking and non-smoking rooms
4 years, 57 months ago
meg
Many resorts are going to a non-smoking policy. To find out if this resort is non-smoking in the rooms, please contact the resort directly at:
info.semrc@secretsresorts.com
Thank you.
RobinCC
yes, we were in a nonsmoking room
dkpmdp
Request what you want when you book and mention it again at check-in. This was important to us. Except for a cigar, I don't remember seeing anyone smoke.
BrookesGoing
Smoking was allowed pretty much everywhere. Ashtrays provided upon request.
KAverill
I'm not positive about smoking rooms but smoking is permitted outside around the grounds - ashtrays located throughout.
MandalaGal
I'm assuming so. We are non-smokers and there was not a hint of smoke smell in our room.
TannotBurned
Is the main pool heated in Dec.? How is the swim-out water temp?1 answer
4 years, 51 months ago
Hat Island
Please contact the resort directly at www.secretsresorts.com.
SueCC
What does the Preferred Club up graded mini bar consist of?6 answers
Just was wanting to know on Secrets Web site they state that the Preferred Club guest rooms have up-graded Mini-Bar service and was wondering what is different about this, also mentions that they have Nespresso Coffee/Tea maker in room
4 years, 49 months ago
Oklahoma
As contents of mini bar are subject to change at any time, please contact the resort directly via email at info.semrc@secretsresorts.com for the most up to date information on what is included in the upgraded mini bar.
BethCC
There were small bottles of alcohol, and the fridge was stocked with juice, soda (Coca -Cola products) in the old school glass bottles. There was also candy in there as well.
NettaBea
my response was cut off....There was also assorted beer and of course water available in the fridge
NettaBea213
You have upgraded liquor brands (Finlandia Vodka, Bacardi Rum, Jack Daniels, etc.) These are all replenished once a day. You have 6 bottles of water at all time with different snacks. I'm not sure how different they are from other mini bars. Yes, they do have a Nespresso Coffee/Tea Maker in the room which was great!
smmcalli
I was preferred club and we had 3 mini bottles in the room. 2 bottles were tequila ( a brand I had never seen before & a bottle of vodka ) however in the preferred club lounge the offer all top shelf drinks along with snacks.. I spent a lot of time in there
Ravennnnnn
They give you some mini bottles in the room. I think it was rum, vodka and whiskey. They replace them when you use it and I think they will leave you extra if you ask. You can also get drinks delivered by room service, but it takes a bit of time. I once ordered a double shot of crown and used it to make drinks in my room. :)
There is a Nespresso in the room with a variety of pods. I think if you ask the building concierge they will leave the kind you like best.
Richland
What are the additional fees for golf? Cart and priority morning tee times1 answer
3 years, 46 months ago
Golfer
Golfing fees from the resort can change daily. We suggest contacting the resort 24 hours prior to travel for further information or calling one of our Beach Experts at 1.800.915.2322.
SamCC
what is the night life like? we find that most resorts don't offer much after dinner2 answers
We don't like to go straight to bed after dinner. I would like to know if they have clubs with dj where couples can dance and have a good time. We are looking to book our honeymoon. We are a very fun active couple. We often hear that people have to leave the resorts and go into town at night looking for entertainment/dancing. We don't feel it's safe and can be costly. We want a resort that offers both romance and relaxation but also a lot of daily/evening/night time fun things to do. We don't want to get bored.
3 years, 42 months ago
new york
The resort offers nightly entertainment at the Showtime Bar and is the perfect spot for those looking for a more upscale, romantic experience, however things are going to be more on the quiet side into the later hours of the evening.
CCGreg
There is nightly entertainment with shows starting around 9 pm. After the show the disco is open with a DJ spinning music until the early hours.
Leoberk
Wine2 answers
Is there wine at the bars or in the in-room mini bar? If so, what types (quality) are available?
3 years, 39 months ago
Wilmington, NC
Please contact the hotel directly for the most up-to-date information. You may reach them via email at: info.semrc@secretsresorts.com
WILLCC
This resort does offer wine at the bars, but not in the in room mini bar.
CaitlinCC
They have house wine at the bar and I believe you can request for the mini bar. Wine can be purchased for dinner and the list was extensive although somewhat expensive.
Yflag147
does the secrets preferred club have reserved beach areas4 answers
3 years, 38 months ago
new jersey
There is a Preferred Club Lounge but this is not located in the beach area.
CCGreg
No, there are plenty of beach chairs. Was never an issue.
Yflag147
No, everyone shares the same beach at the resort.
Ravennnnnn
I did not see are reserved beach areas.
lcqsmoke
20161 answer
Trying to set up vacation for April 2016 ,and it won't let me. What do I do for secret maroma no where else it was the most unbelievable place ever. My son took me there for my birthday just April 22nd of this year
2 years, 36 months ago
Debra
We may not have pricing for April 2016 loaded in our system as of right now. For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
How far is it from playa del carmen?3 answers
2 years, 29 months ago
Denver
12 miles
hotrod
15-20 minute cab ride
Spigoli
Tough how they have so many names for this area. Been here twice...here is my explanation. I consider it Playa del Carmen, Riviera Maya is more specific. 35 minutes South of Cancun airport, 30 minutes North of 5th Avenue, near Ferry to Cozumel. Kind of right in the middle which makes for easy travel when exploring.
EugeneK
Are there enough loungers on the beach?5 answers
The resort has over 400 rooms and in the pictures shown on this website there are only a few dozen lounge chairs on the beach. Does the resort provide more chairs than this? I don't want to spend my vacation battling for a chair every morning.
2 years, 29 months ago
New York
The resort will provide necessary loungers to their guests. You will not have any issues getting one to use.
SalCC
Plenty of lounge chairs all over the pool area, there is more then 1 pool & you do have the beach also has plenty of lounge chairs
Nisey1414
There are tons of loungers throughout the pool and beach area. The resort was at 80% capacity while we were there and we never had to fight for a spot
MustangSally16
There are beach concierges to help find a spot. There are two sets of palapas and plenty of chairs. we never had trouble finding a spot for us to sit in the shade. There was no sense that we needed to rush down in the morning to grab a spot.
Richland
There are enough loungers on the beach.During our stay, it seemed a majority of guests preferred the pool.
Rb797
Will a group of singles feel welcome?4 answers
It looks like this resort caters to couples. But can single adults feel welcome here too?
2 years, 29 months ago
New York
The resort caters to all kinds of groups, from singles to couples to families. There is activities for everyone to enjoy.
SalCC
Yes, everyone was so friendly her I was completely comfortable. People sitting at the pool or at a restaurant was very easy to talk to meet a people for breakfast & dinner
Nisey1414
Visited here twice as a couple. Both visits saw singles. Not as common as couples, but yes singles looked to have a great time also. Some singles were there for a wedding...saw them at the sports bar, or club later evening time, and all looked happy. This is not a party resort in my opinion, but still many many fun things to do. Hard to be bored here.
EugeneK
I personally would not come here as a single person. Maybe if you had a group of singles coming together but still it is mostly couples celebrating anniversaries or honeymoons. I guess it depends on the reason for the trip. If you are looking to meet other single people, this is not the place to come.
Baughobgyn
Are there any buffets at this resort?4 answers
I saw a post that there is breakfast buffet but is there a lunch and dinner buffet as well? Or is all of the dining at sit down restaurants?
2 years, 27 months ago
Dan
The World Cafe is the buffet option- open for breakfast, lunch, and dinner.
CCGreg
There is a full spread breakfast/brunch through 11am. Never checked if it turned over into lunch as there was a "Barefoot Barbecue" by the pool that was available all afternoon with grilled food and sides. Also, there was a day where 30 servers came out to the pool offering a wide array of apps and desserts.
Spigoli
There is always a breakfast buffet, lunch buffet and theme dinner buffet. Which the theme dinner buffets are amazing! But then there are 4 more fancy restaurants that you can go choose from as well.
Tony12351
They do have a lunch buffet as well as sit down restaurant and a poolside grill.Lots of choices.All good.
Rb797
When did this resort open?1 answer
2 years, 27 months ago
Raleigh, NC
The resort opened in August of 2008.
SalCC
How far is Xplor from this resort?2 answers
2 years, 27 months ago
Raleigh, NC
Xplor is about a 30 min drive from this resort.
SalCC
Only about 25min but usually the bus picks people up from other resorts. usually takes an hour to get there. We took a cab back because we didn't want to wait on the bus.
Bdizzle
Are there ATV, ziplining, and jet skiing nearby?4 answers
2 years, 27 months ago
Raleigh, NC
I don't know about nearby it took us about an hour to get to our adventure but it was well worth it. We went snorkeling with the sea turtles, ATV and cave diving. it was amazing and fun!
ManyTravels
Near by? No not really (30-45 mins) however if you sign up and pay for those excursions the transportation is included. They will pick you up from the hotel.
ckenon24
All 3 of those activities are offered as excursions, available for purchase during the booking process.
SalCC
Jet skiing is right on the beach for an addition fee. For ATV and ziplining you would need to buy an Adventure package to the jungle park and its about 35 minutes away. Your fee provides transportation to and from and all the ziplining and Atv rides plus some under water caves and lunch.
Tony12351
Do any preferred club rooms offer double beds?1 answer
Our adult children are vacationing with us. What rooms have 2 double beds versus a king size. It looks like only regular ocean view rooms have 2 doubles.
2 years, 26 months ago
katyhotr
Yes only the standard ocean view rooms offer two double beds. The preferred club rooms only offer 1 king. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
What are the beer options for all-inclusive?2 answers
What types of beer are served?
1 year, 21 months ago
kalli
The resort will offer domestic brands domestic to the destination and may offer international brands. Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Modelos, Corona, Dos Equis is what I saw.
EugeneK
Spas2 answers
Are we able to have full access to all the Jacuzzi's and steam rooms?
1 year, 21 months ago
Dallas
For spa treatments and packages, please contact the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
If you upgrade to the Preferred status or have a service (i.e. massage) then the steam room and Jacuzzi are free in the spa. If you don't have any of these, then the fee is $35.00 for the entire day each day you go.
PPerry51
Shuttles1 answer
Are there shuttles to take you from your room to the main lobby? My husband was injured in a motorcycle accident & walking is difficult for him.
1 year, 19 months ago
USA
Due to the large size of the property they do offer complimentary shuttle service around the resort
StevieCC
Swim-Up Bar in the Swim-Up Room pool?2 answers
I want to book the swim-up room, but from the looks of it this pool doesn't connect to the larger pool with the swim-up bar. Is there bar service/a swim up bar in the swim-up room pool?
1 year, 18 months ago
Carrie
The swim up pools are specific to the building block you are in, they do not connect to the main pool/swim up bar.
CCGreg
You're correct, the room pools are separate from the larger "main" pools. They do not connect, meaning you will have to get out of the pool to go to the swim up bar.
Trhaveler
Are double beds available in ocean front junior suite?1 answer
1 year, 18 months ago
Cephas
Double beds are available in the Preferred Club Junior Suite Ocean View and are on request basis only.
CCGreg
Is wine included (free) or is it an extra charge at the bars? Are you able to request it in the minibar in your room for no additional charge?1 answer
1 year, 17 months ago
Kansas City, MO
This resort does include wine in their all-inclusive, however top-shelf wines may come at an additional cost. As for wine in your mini-bar, this absolutely something we can request for you, however whether this would come at an additional cost is up to the resort and you would need to contact them directly for details on pricing.
JeannieCC
Is there horseback riding on beach?2 answers
1 year, 14 months ago
Lionville PA
Generally this would be available as an excursion you may purchase either at the time of booking, up to 48 hours prior to departure on an existing reservation, or while at the resort with concierge to book through the excursion company directly.
JeannieCC
I just came back from there and I did not see any opportunities for horse back riding on their beach.
ADetchkov
Is this hotel a sister to the ones beside it? Do you have access to those if so?2 answers
1 year, 14 months ago
Sarah
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now. Please check with the resort for availability. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is another resort right beside it, but it was never mentioned we could go there during our stay. You do have the option to dine at other Secrets resorts in Mexico for an extra fee if interested.
Trhaveler
Bathrooms2 answers
Is there a tub and a shower? Also, is the toilet area enclosed separately
1 year, 13 months ago
texas
This will depend on the room category you book. Please contact a sales agent to discuss the options
StevieCC
Yes to all 3.
PuffyP
Does the hotel provide golf nearby? And if so how do i go about getting a deal for the whole week?1 answer
1 year, 13 months ago
USA
You get a free round of golf at Grand Coral Riviera Maya which is a few miles away. You'll want to talk to the guest services on arrival to set up additional rounds, or the course directly.
CCGreg
What is the weather and ocean waves like in September?1 answer
1 year, 12 months ago
New Jersey
The average high in Septembet is 89°F and the average low is 76°F with an average precipitation of 14.2 in. However, this can vary as weather is impossible to accurately predict too far in advance, the same goes with waves-they depend upon weather and currents, etc.
JeannieCC
Our in laws went and said there was no lazy river. Is there a lazy river or not? Does it have a current? If so, is it available to everyone?2 answers
1 year, 12 months ago
Sherry
Unfortunately this resort does not have a lazy river.
JeannieCC
There is no lazy river.
beachgirl2014
Family friendly3 answers
I have teenage kids and one that is 11, would this not be a place to bring them?
11 months ago
Myrtle Beach
No, this is an Adult's Only resort, but I believe there was a place 2 beachs down in Maroma Beach that was kid friendly, and the place was hopping. Wish I could help you about the name of the place, but it was in Maroma Beach.
PuffyP
This is an adults only resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
This is an adults only hotel.
WilliamO
What are the green fee prices at the golf course & is it on the property ?2 answers
9 months ago
Bobby
From the resort's website: "Guests of Secrets Maroma Beach Riviera Cancun, Secrets Capri Riviera Cancun, and Secrets Silversands Riviera Cancun are offered complimentary greens fees at Grand Coral Rivera Maya. This course, designed by PGA champion and golf course designer Nick Price, boasts a magnificent 18-hole, 7,043-yard golf course where pros and amateurs alike can enjoy a round, only steps away from the breathtaking Caribbean Sea. Guests of the resort can enjoy one complimentary round per person, per day when staying now through October 31, 2018."
CCGreg
When I went the green fees were free but the cart rental was $50. It is not on the property. The course was long.
Michelle08
Do you serve American beers - Bud LIght?2 answers
We are planning a trip for November - beer of choice for the hubby is Bud Light,
Is this served here?
9 months ago
Louisiana
Generally they will have the domestic brand available. For a full list of available alcohols, please contact the resort directly.
JeannieCC
yes
rachelr25
Are jeans allowed as long pants for the dining area2 answers
Are jeans allowed as long pants for the dining area
8 months ago
Hermes
It's normally in reference to slacks. Please check with the resort directly for more information regarding their dress code. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes
rachelr25
Yoga Classes2 answers
what time are the yoga classes and where are they taken place
7 months ago
Hermes
8am
tmembers
The yoga classes took place in a grassy area of the resort. They were at 0800 M-F.
Michelle08
Does this resort offer fishing or the ability to charter a boat to go fishing?1 answer
7 months ago
Kendallville, IN
Yes, choose AMStar
Andreoli
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Room Information
Secrets Maroma Beach Riviera Cancun features 412 luxurious suites with one king or two double beds, private and furnished patio or terrace, and a full bathroom with jacuzzi.
All suites feature mini-bar that is refreshed daily, 32" satellite-TV, DVD player, coffee/tea maker, internet access, ceiling fan, direct dial phone, iPod docking station alarm clock, iron and ironing board, vanity mirror, hair dryer, safety deposit box and 24-hour room service.
Being spoiled by the sparkling champagne and cool towel upon arrival.
Chic, breathtaking interiors in warm earth tones with stunning vistas of the turquoise sea.
Powdery, velvety sand that never gets hot.
The cushy spa that boasts a spa garden, hydrotherapy circuit and outdoor massage cabins. Sa-weet.
Free round of golf at the Grand Coral Riviera Maya that was designed by PGA champion Nick Price.
Dining under a private palapa at Oceana. Rock star existence, it is.
The lit tennis courts - who doesn't love this?
What We'd Change
Secrets Maroma Beach Riviera Cancun does enforce a dress code for some of their more upscale restaurants, but it gives you an excuse to shop.
Why You Should Go
The resort is located 20 miles south of the airport so you are heartbeats away from your first delicious vacay cocktail.
The French restaurant, Bordeaux, has a wine cellar. Not too shabby.
Zip lines, swim with dolphins and eco-adventures are near - there might be a fee, but go for it. You only live once.
Chichen Itza and Coba Ruins are near - both are historical and beguiling.
Water sports out the wazoo: sea kayaking, catamaran, water skiing, snorkeling and windsurfing.
When you've had enough sun, you can check out archery, dance lessons, and billiards.
Available Amenities
Volleyball
Business Center ($)
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Golf Course ($)
Jacuzzi
Kayaks
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Windsurfing
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Safe Deposit Box
Archery
Basketball
Dance Classes
Medical Services ($)
Ping Pong
Billiards
6 Restaurants
7 Bars/Lounges
Shopping
Multilingual Staff
Theater
Elevators
Yoga
Massage/Spa Treatments ($)
Spa Services ($)
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet
Travel Agency
Purified Drinking Water
Watersports Center ($)
Beach Towels
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Euro-bungee
Swim-Up Bar
Dive Shop ($)
Gift Shop ($)
Hobie Cat with Instructor
Nearby Excursions & Attractions
Beach
Chichen Itza and Coba Ruins
Coral Reef
Dive Shop(s)
Eco-Adventure Tour(s)
Fishing
Golf Course(s)
Horseback Riding
Marina
Mayan Ruins
Medical Facilities
Nightlife
Parasailing
Sailing
Scuba Diving
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Put this in your mind: you're lounging on the glistening sand with your favorite chilled cocktail. What used to be the sound of kids screams is replaced with the purr of teal waves. You have a Hot Stone massage in a few, but you're so ridiculously comfortable you might have trouble getting up and over to the spa. Is this a dream you'll wake up from and see mounds of laundry and an endless To Do List?
No. And no, again. You're in Adult Beach Heaven.
Secrets Maroma Beach Riviera has everything you have ever wanted in an all-inclusive getaway, and so very much more. However, this is just a small slice of the bliss that awaits. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if you wake at 4:13 am and want something, you can get it.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily refreshed, complimentary mini-bar. You'll never be parched.
Nightly entertainment at the open-air theater - a live show every night. Get ready!
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
Free Wi-Fi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
DINING
Talk about a mash-up of irresistible cuisine. You've got eight epic choices: French, Pan-Asian, Mexican, Italian, fresh seafood (two places), international, a grill (lite fare) and for that much-needed Joe, the Coco Cafe. Oh and food allergies are catered to. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. Bon appetit.
World Cafe Type: International Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 6:30pm-10pm Description: Dedicated to international cuisine with a variety of
specialty items and classics.
Dress code: Elegant Casual. Gentlemen are required to wear long
trousers and collared shirts.
El Patio Type: Mexican Hours: Daily, 6pm-11pm Description: A la carte dining with traditional Mexican ambiance.
Dress code: Elegant Casual. Gentlemen are required to wear long
trousers and collared shirts.
Himitsu Type: Pan Asian Hours: Daily, 6pm-11pm Description: A la carte restaurant serving Oriental specialties with
three teppanyaki tables. Hours subject to change. Dress code: Elegant Casual. Gentlemen are required to wear
long trousers and collared shirts.
Seaside Grill Type: Seafood Hours: Daily, 6:30pm-11pm Description: A la carte restaurant serving fresh seafood in a quiet and
romantic seaside setting. Please note an additional charge applies for lobster.
Dress code: Casual.
Oceana Type: Seafood Hours: Daily, 6:30pm-11pm Description: A la carte restaurant serving seafood specialties in a
quiet and romantic seaside setting located directly under a palapa with a
beautiful ocean view. Please note an additional charge applies for lobster. Dress code: Casual.
Portofino Type: Italian Hours: Daily, 6pm-11pm Description: A la carte restaurant featuring a wine cellar. Dress code: Elegant Casual. Gentlemen are required to wear
long trousers and collared shirts.
Bordeaux Type: French Hours: Daily, 6pm-11pm Description: A la carte restaurant featuring a wine cellar. Dress code: Elegant Casual. Gentlemen are required to wear
long trousers and collared shirts.
Barefoot Grill Type: Light Fare Hours: Daily 12:30pm-4pm Description: Light lunch specialties in an outdoor setting. Dress code: Casual
All hours subject to change.
BARS/NIGHTLIFE
You've got seven aah-some bars and lounges to find your vibe: poolside, swim-up, lobby, showtime, pool, beach and music lounge. Party on.
Rendezvous
Lobby bar. Daily, 10am-1am.
Manatees
Swim-up bar. Daily, 10am-5pm.
Sugar Reef
Bar serving your favorite tropical cocktails. Daily, 5pm-11pm.
Barracuda
Pool and beach bar. Daily, 9am-6pm.
Desires
Contemporary music lounge with DJ and sports bar with flat-screen TVs. Daily,
10pm-1am.
Showtime Bar
Bar with entertainment. Daily, 6:30pm-10:30pm.
Revive
Spa Bar. Daily, 8am-8pm.
BEACHES AND POOLS
Get ready to be blown away, first, by the unblemished beach, one of the most famous in Mexico. And second, by the massive infinity pool (dual-temperature, folks) with a breathtaking view of turquoise waves and swim-up bar, plus a lazy river and 12 smaller pools that are all connected. Chill in any way, shape or form you like.
SPORTS/ACTIVITIES
Water
Kayaking
Windsurfing
Sailing
Pool Volleyball
Water aerobics
Snorkeling
Hobie cats
Water polo
Available for an additional charge:
Scuba diving
Deep-sea fishing
Land
Fitness center
Tennis
Beach volleyball
Billiards
Dance lessons
Yoga
Archery
Ping pong
Mini Golf
Euro-bungee
Golf
Secrets Maroma Beach Riviera Cancun guests can enjoy a complimentary round of
golf at Grand Coral Riviera Maya golf course. Please see Additional Information
below for more details.
INTERNET
The resort's Unlimited Connectivity program offers complimentary Wi-Fi access and calls to the U.S. and Canada in all guestrooms and public areas. Secrets Maroma also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.
SPA SERVICES
Secrets Spa by Pevonia features 19 treatment rooms, a beauty salon, boutique
and other upscale features. Daily, 8am-8pm.
Services include:
Jacuzzi
Spa garden
Sauna
Steam room
Hydrotherapy circuit
Indoor and outdoor massage cabins
Separate areas for men and women
WEDDING/HONEYMOON
Secrets Maroma Beach offers a variety of wedding, honeymoon, and anniversary
packages. The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Please contact the resort directly for more information.
CHILD CARE
Secrets Maroma Beach Riviera Cancun is an adult-only resort and does not offer
child care services.
ADDITIONAL INFORMATION
Location
Secrets Maroma Beach Riviera Cancun is located 20 miles south of Cancun
International Airport (CUN) and 30 miles south of Cancun.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 6-night minimum stay is required for travel Nov 7, 2017 and Apr 19-22, 2018.
A 5-night minimum stay is required for travel Sep 14-16, 2017, Nov 8, 2017.
A 3-night minimum stay is required for travel Sep 13, 2017, Oct 6, 13-14, 2017, Oct 20-21 & Nov 11, 2017.
A 4-night minimum stay is required for travel July 12-14, 2017, Aug 1-3, 2017, Sep 27-29, 2017, Oct 3-5, 12, 19, 2017, Nov 9-10, 2017, Dec 26-Dec 31, 2017, Apr 23, 2018 & Dec 26-Dec 31, 2018.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Awards
2014 AAA Five Diamond Award - for 5 consecutive years
#1 resort for Romance - 2013 TripAdvisor Traveler's Choice awards
Rainforest Alliance Verified
Dining Program
The Sip, Savor & See package is now available at Secrets Maroma Beach
Riviera Cancun and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Secrets Capri Riviera Cancun, Secret
Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams
Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a
total of 25 dining options. Guests must arrange the evening in advance with the
resort concierge, including arrival and return times and restaurant selection.
Offer includes dinner and entertainment and guests can use facilities of the
resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not
included.
Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green
fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a
golf cart is mandatory and there will be a charge per person in a shared cart.
Guests choosing to play during premium tee times will also incur an additional
fee. Tee times are subject to availability and additional restrictions apply.
This offer is not valid when booking in any Deal of the Day, Super Saver, ROH
or other promotional room category.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
