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Seadust Cancun Family Resort

Mexico - Cancun

Our Rating

3 Nights with Air from $639 All-Inclusive
Info Customer Reviews Questions & Answers

The family is going to love you for this vacay experience because Seadust Cancun is all about family-fun activities.

Customer Rating 43 Reviews
Value
 
3.8
Service
 
4.0
Beaches & Pools
 
3.9
Dining Options
 
3.6
Room Comfort
 
3.6
3.7 out of 5
"We had a very nice experience in general, the employees are very friendly and professional." – Cirus
34 out of 50 (68%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
4.0
Beaches & Pools
 
3.9
Dining Options
 
3.6
Room Comfort
 
3.6
3.7 out of 5
"We had a very nice experience in general, the employees are very friendly and professional." – Cirus
34 out of 50 (68%) customers would recommend this product to a friend.
my daughter enjoying the beach both boys enjoying the water view from our room. Garbage dump and A/C unit King Bed in Family Room Pool Area
All Customer Reviews
1-4 of 43 reviews. Sort by
March 17, 2019
3 Star. Not American Standard

Dear Cheap Caribbean, We just concluded on a family vacation to Seadust, with 15 additional people. We have much to say about the resort. We had booked thru cheapcarribean, and the offer was great. However, our travel was very lengthy. After traveling for 12 hours with 2 kids from NY to Cancun, we had finally reached our destination to be fully disappointed. Aesthetically, from outside the resort looked grand. We had arrived at 4pm and wanted to check in to get some rest before we head to dinner. Our rooms were not ready, and the front desk individuals were scrambling to me our room ready. We politely told them that was ok, we can catch dinner and hope to have our room ready by then. After 1.5 hours, we returned to find out that our room was still not ready. Normally, a resort has rooms ready by 4pm latest. Mind you, this was our 20th Caribbean vacation. We stayed in most 5-star resorts, and our rooms were always prepared and on time. We got our rooms at 10PM!!!! 10PM!!!!!! Unbelievable. Our kids were tired and sleepy, and we had to carry them until they fell asleep in our hands. At that moment, I truly wanted to give management a piece of my mind. However I kept it cool and still gave them a chance. Upon receiving our room, it occurred to us that our AC was not working I informed the front desk but no response until the next morning. The maintenance department came the following morning and tried to fix the AC. Still it was not working, they came the third time and replaced the entire unit. Still it was not working. They came the 4th time and replaced that same unit. Finally, it worked after 4 days. We had told them to give us another room, heck even downgrade, but they were not cooperating. They constantly monitored our entire group, and always kept an eye on us as if we were criminals. We are all professionals: Doctors, Analysts and Lawyers. Additionally, most of us had food poisoning. We had to call a doctor to treat one of our friends who fell severely ill. It cost them over $300 for drugs and treatment. We say vomit in the pool, and their excuse was that it was sun screen. We had specifically informed the guest service about food allergies, and also informed all restaurants and chefs about food allergies. Yet, still few people had reaction to seafood. The description of the hotel, and the offer amenities were not aligned with the hotel. Cheapcarriben clearly states that hotel gives full fridge and water. Yet, we were not given any water. We had to buy water. This has never happened in any of our Mexico stay. All 5 star resorts offer complementary water. This was the first time and probably my last time booking with such agencies. I hardly ever leave a negative review, but Seadust left me no choice.


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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New York, NY
Age: 35-44
Travel: 3-6 trips/year

March 6, 2019
Disappointed

First I will start with the good. The staff was wonderful very accommodating friendly and always eager to help. The weather was beautiful. Food was decent. I am indebted to the life guards that saved both me and my daughter from a riptide on the beach. True heroes! Now for the disappointing areas, first of all the room really is not large enough to accommodate a family of five. The bunkbeds were like sleeping on a park bench. Second, the smells in this hotel are horrible. It smells like sewer in certain parts and they try to cover it up with fragrance which made it even worse. Wish there was a casino on site. Also was disappointed there was no swim up pool bar in the main area. Unfortunately I also got sick for the better half of our trip from something I ate or drank. I of course do not blame the resort for this but I just made the experience worse. This was our second trip to Mexico I would not revisit this hotel.


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Overall Rating: 3
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: NH
Age: 45-54
Travel: 1-2 trips/year

March 3, 2019
Perfect vacation

Caesar the barternder at the pool and Pedro the server st the pool absolutely made our vacation they were amazing and fun. Manuel the server at samauri also went above and beyond. My daughter wanted an ice cream cone for desert which is not something they had. He took he by the hand and walked her over to the ice cream shop and helped her get her desert. Just amazing these three people are the reason we will go back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: NH
Age: 35-44

March 1, 2019
Average all-inclusive hotel

Positives: -Room was large and modern -Pool and beach were solid. Was very windy when we were there, so some activities were limited, though clearly not the hotel's fault. -Very reasonably priced -Lots of activities for kids, typical for all-inclusive hotel Negatives: -Food was average at best, both at buffet ad sit-down restaurants. A few people in our group had stomach/gastrointestinal issues. -Beds were not comfortable. -Due to wind, balcony doors would rattle at night. It took multiple attempts by the staff to fix this issue.


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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: New York, NY
Age: 45-54
Travel: 3-6 trips/year

Room Information

All 505 suites have a private furnished balcony with views of either the ocean or lagoon, 50" HD Smart TV, in-room electronic safe, a mini bar and 24-hour room service. The Club, Sunset and Ocean Suites include a bottle of sparkling wine and fruit basket upon arrival, bathrobe, slippers, daily restocked mini bar, a la carte breakfast in the Atlantis restaurant and in-suite gourmet dinner (adults only). The Cancun Queen lagoon cruise included with lunch every Wednesday (reservations required).

Room Details

Luxury Suite
Hotel/Studio Unit Details

Family Suite
Hotel/Studio Unit Details

Club Suite
Hotel/Studio Unit Details

Sunset Suite
Hotel/Studio Unit Details

Ocean Front Suite
Hotel/Studio Unit Details

What's to Love

A completely refurbished, all-inclusive resort with tons of entertainment for all ages! Just a quick 10-minute ride from Cancun International Airport and you're already in paradise!

A variety of cuisines from Italian to Mexican to Mediterranean at any of the resort's 11 on-site restaurants.

Treasure Island Waterpark, a 20 ft climbing wall, mini golf and a 245 ft zipline are huge hits with the kids.

An adult's-only section featuring the best day and night-time entertainment like the exclusive adults-only pool, jacuzzi, theater and 10 bars to choose from!

Onsite professional certified sitters to watch the kiddos for your much needed parent's night out.

 

What We'd Change

The resort is full of family-friendly fun, so if you're looking for a serene resort, this one may not be for you.
 

Why You Should Go

Seadust Cancun is in the heart of Cancun's Hotel Zone, and just 5 minutes from all of the destination's most popular entertainment!

Seadust Elegance Spa is ready to pamper you with manicures, facials and pedicures.

Hop on the shuttle to AquaWorld where you can kayak, scuba and ride the waves.

Miles of gorgeous, pristine beach - thanks to the resort's daily beach cleaning team!

Enjoy the ultimate family vacation experience with endless entertainment and the tastiest selection of food and drinks.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • Scuba Diving ($)
  • Basketball
  • Spa Services ($)
  • 10 Bars/Lounges
  • 11 Restaurants
  • Conference Facilities ($)
  • 24 Hour Room Service
  • Watersports Center ($)
  • Tennis Courts
  • Fitness Center
  • Tour and Island Information
  • Car Rental Available ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Seadust Cancun Family Resort

Blvd. Kukulcan Km 17, 77500 Cancun, Q.R., Mexico

011-52 998 287 1400

Hotel Description

Seadust Cancun Family Resort: All-Inclusive Everything in the Heart of Cancun

The family is going to love you for this vacay experience because Seadust Cancun is all about family-fun activities. Not only is the Treasure Island themed waterpark at the resort going to win you big points, but the activities are endless. Xbox, pool table, bingo, sport courts, mini golf, tennis, a 20 ft rock climbing wall and a 245 ft zipline are just a few of the fun times ahead for you and the family. And to top off this beachy haven, you're on the white sandy shores in Cancun with blue shimmering pools that cascade toward the sea and all the cocktails (and food) you care to devour. Time to make this beach vacay dream come true.

DINING

Food Gallery
Type: International
Hours: Breakfast, lunch and dinner
Description: Eleven different food stations, offering a variety of cuisines.

Atlantis
Type: Breakfast
Hours: Breakfast
Description: A la carte breakfast for our guests staying in our Club Rooms and Suites.

Deli Manhattan
Type: Deli
Hours: Open lunch and dinner
Description: A la carte lunch, dinner and mid-night snacks.

Big Ben
Type: Steakhouse
Hours: Breakfast
Description: A la carte breakfast for our guests staying in our Club Rooms and Suites.

La Maison de Michelle
Type: French
Hours: Dinner
Description: A la carte French specialties for adults-only.

Maguey
Type: Mexican
Hours: Dinner
Description: A la carte Mexican specialties.

Lighthouse
Type: Italian
Hours: Dinner
Description: Italian cuisine inspired in the Mediterranean with Pasta and Seafood buffet.

Samurai
Type: Japanese
Hours: Lunch and Dinner
Description: Traditional Japanese a la carte and Teppanyake.

Waves
Type: Snacks
Hours: Open daily
Description: Snacks by the pool.

Carrusel
Type: Kids Buffet
Hours: Open daily
Description: Kids buffet set-up by the pool.

Hours are subject to change.



BARS/NIGHTLIFE

Midway Bar
Open daily.

Squalo
Open daily.

Splash
Open daily.

Lobby Bar
Open daily.

Touchdown
Open daily.

Karoke
Open daily.

Club Caribe
Open daily. (adults-only)

Playroom
Open daily.

Le Vin et Le Fromage
Open daily.

Fun Casino
Open daily. (adults-only)



BEACHES AND POOLS

The white sandy beaches are the perfect to soak up all that sun, but here you'll also have a Treasure Island waterpark, an infinity pool and an adults-only pool.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Kayaks
  • Snorkeling
  • Boogie Boards

Land

  • Fitness
  • Tennis
  • Ping Pong
  • Bingo
  • Volleyball
  • Climbing Wall
  • Mini Golf
  • Zipline
  • Tennis
  • Sport court



INTERNET

Complimentary WiFi is available throughout the resort.

SPA SERVICES

Seadust Elegance Spa offers a pampering menu featuring manicures, pedicures, facials, salon treatments and much more.

WEDDING SERVICES

Seadust Cancun will take care of all the details of your special day. Please contact the resort directly for more information.

CHILD CARE

The kid's club offers activities and games for the kids. You can also hire a babysitter for an additional charge.

ADDITIONAL INFORMATION

Location
Seadust Cancun is located 10 minutes from Cancun International Airport.

Check In/Check Out
Check-in: 3pm. Check-out: 12pm.

A Valid Credit Card may be required upon check-in for possible incidentals not included in your hotel reservation. You must be at least 18 years old to check-in.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes.Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 3/27 - 4/27
Starting at $639 was $1109
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Ocean Front Suite
4 days, 3 nights
Travel Dates 3/22 - 4/24
Starting at $829 was $1479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Kids Stay & Eat Free More
5 days, 4 nights
Travel Dates 4/28 - 11/24
Starting at $689 was $1309
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 7/18 - 8/16
Starting at $689 was $1439
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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