What We Love

  • The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
  • The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
  • 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers.
  • Family-friendly and adults-only sections of the resort are available to guests. 
  • The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more. 

Resort Details

Dining
There's no shortage of outstanding dining opportunities at this popular resort!
OnSite Dining
  • Various Lounges/Bars
    -Pool Bar Select Club Adults Only
    -“Riviera Blue” Pool Snack Bar - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Lobby Bar Riviera
    -Swim-up Bar
    -Bar La Plaza
    -Ocean front snack bar for the entire family (conveniently located right next to the main pool)
  • Various Restaurants
    -Festival Grand Buffet (Main Restaurant)
    -Riviera Grand Buffet (Breakfast buffet)
    -Il Piemonte(A la carte - Italian restaurant)
    -Asiana Restaurant(A la carte - Oriental Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -El Gaucho Restaurant(A la carte - Argentinian Steak House) -(temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant) - (temporarily closed for deep cleaning which are scheduled to reopen on November 1, 2025.)
    -Le Gourmet (A la carte - French Restaurant)
    -Blue Moon (Snacks)
    -Crêperie
    -Cupcake Cafe
    -Chayita (Mexican Grill, specializing in burritos, tacos and salads.)
    -Gourmex (a la carte Mexican Cuisine)

    Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
Take advantage of a wide variety of luxury amenities during your stay!
On-Site Amenities
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • Pool
  • Sauna†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy sailing adventures, thrilling outdoor biking or indulgent relaxation at the sauna!
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 5 children's pools on-site.
  • Children's program, onsite
    Supervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.

    Mini Eco Park
  • Direct access to a beach
  • Fitness center on-site
    Spacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years) 
  • General †
    Games room: billiards, ping pong, backgammon, chess, dominoes and cards 

    Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba

    Full Schedule for activities with our Entertainment and Sports Equipment. 

    Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.

    Main Plaza for entertainment with: Stage with 
    performances, live music
  • Hot tub †
    There is 1 outdoor hot tub.
  • Pool †
    10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.

    A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:
    - A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree
    - Deep pool area with pool bar
  • Sauna †
    Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).

    Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul.
  • Spa †
    Swimming pool and solarium only for adults.
    Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).

    Spa Kids with selected treatments (all children must be accompanied by a responsible adult) 
  • Teen programs
    Teen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor 
  • Tennis court
    2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation) 
  • Water activities †
    Pool games and water aerobics. Water basketball.

    Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included)  (lessons not included, insurance fee applies). 

Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

    Miniature Golf with equipment included 
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 25697 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Overall a Great Experience

    Pros: - Food and Bars were excellent. The main buffet had a great variety of food options. The ones giving food a negative review have narrow palates. The a la cartes were all fantastic. The Asian one was closed during our stay. but we went to the steak house, Italian, Mexican and French. Mexican was a personal favourite with a fantastic host (Pedro). Make sure to book ahead of time as it fills up quickly even in low season. Bring tip money in Pesos. - Beach. White, sandy stretch of beach. The water wasn't clear due to the waves from stormy weather, but otherwise very warm water. The staff maintain the beachfront well. Plenty of seating options during our time. There will be people trying to sell you stuff on the beach, but they do not hound you when you say "no thank you". - Accommodation. Room was very well kept and renovated. There is daily housekeeping. No issues w/ A/C. We stayed in the adult section - which is very much beachfront. If you have kids, the family section is about a 10 minute walk from the beach or a few minute ride on the resort trolley. - Amenities. Adult and family pool sections - with a little waterpark in the family area. Pools are maintained and water is warm. Cupcake Café (for coffee and deserts). They have nightly shows (Lady Gaga, Shakira, 80s, Disney Night, Mexican). A Disco Club opens afterwards if you decide to stay out later. You can borrow bikes on the resort as well. Main Con: - Timeshare.... They will push this on you hard. They will offer you gifts (we got 100 USD + free 50 min massages & spa access) for only "90 minutes" of your time, but stretches to 3+ hrs since they keep hounding you when you say no. They want you to say yes on the spot as "the offer is only available today" and will try to "sweeten" it when you keep saying no. The sales pitch is felt very ingenuine in attempt to get you onboard.

    Nov 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    great time at sandos

    Ernesto from the security team was excellent during our stay. He was friendly, professional, and always made us feel safe and welcome around the resort. We appreciated his positive attitude and how attentive he was. Sandos is lucky to have him on the team.

    Nov 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great night life!!!

    Ernesto kept the club lit!! One of the best times I’ve had at a resort club in my life. Such a great time! Highly recommend staying at the Sandos in playa del Carmen!

    Nov 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    bartenders and security were great

    the best ever, security was great, drinks were great women were great ERNESTO AND EDGAR WERE THE BEST 20/10 Ivette as well, will be back

    Nov 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Isabel at the spa

    Isabel at the sandos spa gave a wonderful and relaxing massage I would highly recommend her if you're planning on coming here ask for her by name

    Nov 13, 2025
Hotel Advisories
  • AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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