Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17038 reviews

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  I wouldn’t bother

  We stayed in a Diamond club swim up suite from 19th June to 26th June 2025. On pulling up to the resort, looked lovely, lobby absolutely great. Diamond lounge great and check in really quick. Met our Butler Nazario who was absolutely lovely and always tended to our needs (didn’t bother him that much tbh). Heres the bad bits. Entering the room, there was no wine, no fruit bowl, slippers looked worn so didn’t bother. No beach bag either!! Our first night I woke at 12.30am to hearing dripping, on investigating and nearly slipping on my butt I noticed the ceiling was leaking really badly and water cascading down the walls opposite the sink area. Immediately contacted reception who sent somebody to check what was happening, maintenance arrived but clearly there was a language barrier so ended up just pointing at the wall. Took 10 minutes finding some ladders and then after a lot of fumbling in the hole in the ceiling he managed to stop the leak. I ended up putting towels down And tried to ask what the problem was which he used his phone to translate and it just said Tray was overflowing and needed emptying then he left, no offer of a change of room or anything but I guessed it was because it was 1.30am by this time. Next few days it dried off but there was a funny smell in the apartment. Didn’t hear anything else about it!! I did have to ask for more towels as they never replaced the wet ones we used on the floor. Towels were a hit and miss, they kept taking them but not replacing which was infuriating as they were hung up and not on the floor. Next experience was booking a shopping trip with our reps, I really have to get this across to everybody, do not give the driver your name if he asks, ask to check the excursion list yourself, we didn’t realise this which ended up getting into a random taxi who had a shopping sign and took us to an expensive souvenir shop so be careful because they hover around the entrance and get on the right transport. Diamond club beach, if you’re expecting somebody to bring your drinks it’s actually quicker getting them yourselves if not you’re waiting ages for them to walk past so you can order 1. The beach itself well what can I say, don’t expect blue clear water and white sands like the pictures in June and July due to the seaweed, not the resorts fault though and they did there best to clear it. What was not pleasant was the humongous sandbags they have put in place to protect the resort, some people refer to them as rocks, my mobility is limited at the minute due to waiting for a knee operation so climbing down these were no option for me 😟. Right, checking out day, decided breakfast, last swim in the pool and then get showered ready for our long hail overnight flight. Went in the shower, got all lathered up started to rinse the bubbles off my hair and body when noticed the water was brown!!! Shouted the other half, he took a video (obviously put towel round me and told him to get guest services who were in the hall. They immediately came and just said DO NOT USE THE WATER ANYMORE, THAT A BIG PROBLEM. Other half explained I was still lathered in shampoo and soap but they did nothing, just disappeared. Other half ended up getting bottles of cold water out the fridge to rinse me off, helped a little but not a lot so just jumped in the swim up pool, didn’t fully get the filthy water out but needed to do something as has 20 mins before we had to be out the room. Nobody else came to the room after that, didn’t have time to mention to rep as our transfer bus was waiting. Will be logging a complaint with our tour operator too Cheers

  Jul 16, 2025
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  Lovely revisit

  Great family holiday.Lovely hotel,just big enough to have enough to do. Hotel could do with a bit of TLC, few tiles missing in the pool and cloudy at times. Service was great,staff very friendly throughout. Bar staff,restaurant staff and cleaners all very friendly and happy to help. Too many to name. Good selection of restaurants, best being steak house and Teppanyaki. Would give Italian a miss. Didn't try any of the restaurants in the sister hotel(splash) due to distance and temperature. Can't blame hotel for groups of American kids on 'Break',luckily only stay a couple of days and upgrade to Diamond Club,so tolerable. Definitely a couple of 'Goodfellas' in the group,judging by the tacky gold watches,chains,rings and bracelets. 2nd time at hotel in 7 years. Would visit again.

  Jul 15, 2025
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  Royalton Punta Cana Family Vacation

  Rosa at the front desk had amazing service. We had a bumpy start but when she took over she was very professional and helpful. Other employees made me feel ignored. We had a good time but not a lot to do at the resort. Recommend scheduling excursions.

  Jul 15, 2025
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  DO NOT STAY HERE, NOT WORTH THE PRICE

  Decent resort but was nothing special for the price. Check in was easy and very quick. Upon arrival staff was very friendly with bags and getting to our room. It was a rollercoaster of highs and lows then on. Diamond club is NOT worth it so save your money. Restaurant reservations are nearly impossible to get arranged. The app is inconsistently working. I was assigned the wrong room and had to wait two nights to be moved into the correct room. Had to walk back across the resort to get my wristband assigned with my new room to find out the internet is down, and come back later. Pools close early, dips bartenders were rude, diamond club bartenders were great. Getting coffee in the morning was amazing, and many of those making coffee remembered my order. Gift shop is a scam. I went there to buy a beach bag marked for $25 and go to the register and I’m told it’s $35. I show the tag and it says $25, and I’m told again it’s wrong and if I want it, I need to pay $35. Too many vendors and side hustles constantly harassing you to make money. Mini bar is inconsistent at keeping your snacks and fridge stocked even after calling for it to be stocked. FYI watch out for the scam of a 90min presentation including breakfast (from the buffet), for a chance to stay at other Royalton properties at a discount. Spend more money to “save money”. For the price I paid here, I could have spent a little more and went to an Excellance/Finest property.

  Jul 14, 2025
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  Worse experience to date. It's the Royalton bavaro punta cana

  Wasted our hard-working money on this establishment. The royalton bavaro punta cana. Should have known after the first day that it wouldn't get better, but we had already paid, and they did not offer a refund. I have footage of the whole experience from dirty linens to mold and broken bathroom doors. Not to mention being rude and dismissive. I have videos of the food they tried to give us that had been sitting there all day. Proteins, beef, chicken, seafood all sitting in beef blood just looking nasty. Video of the broken bathroom door. Video of the food they serve us cold and / or old from the sports bar on the resort

  Jul 14, 2025