Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17027 reviews

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  Boom or bust customer service

  The main reason I gave this five stars is due to two individuals: Chef Eddy and Juan Delarosa. These two individuals are the definition of excellent service. They both went above and beyond to help us meet our dietary restrictions. The Royalton is lucky these two individuals work here because many of the other staff weren’t as helpful.

  Jul 10, 2025
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  Family trip

  Our stay at the Royalton was made so much more enjoyable with our Marriott representative Ronald. He was very accommodating and kind. He always checked on us to make sure we were having a good time. I highly recommend.

  Jul 09, 2025
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  Great butler great coach

  Johnny our butler was excellent. Johnny went out of his way to book restaurants that were already booked . Johnny was available every day all day if we needed to help. He even suggested a placed off the resort we could shop. He deserves a special treat for all his help. Also Miguel at the splas resort which was on the same resort as our is the tennis man. He wa great with my grandkids. The grandkids came away from a lesson with better skills .Excellent coach and person to have your kid learn skills

  Jul 07, 2025
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  Velasquez Family Vacation

  I would like to thank Cristian Santana from Royalton Punta Cana for making our family vacation one of the best experience for my family and I. If you visit Royalton Punta Cana please ask for Cristian, he was by far the best staff in the hotel and will make visit extremely pleasant. Royalton management needs to promote him to train your front desk staff on great customer service. Positive: Overall experience of the hotel was great, would recommend for family vacations. Clean rooms, great restaurant staff, amazing evening entertainment, good food “buffet”, pool activities and drinks. Negative: Front desk staff very rude (Rosa), difficulty when booking with Marriott Bonvoy, front desk staff wanted to charge us for 2 rooms. Front desk staff would not allow certain excursion companies into resort, front desk staff not considerate with a family member with disabilities. First photo is of Cristian Santana, thank you for all you did for my family and I.

  Jul 05, 2025
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  Royalton Punta Cana…. Let’s talk about it

  Let’s start off by saying…. STAY AWAY FROM THIS RESORT!!! Let me tell you why… you spend 3000-10k… it don’t matter they’ll treat you like poop! The only good thing that came out of this was our appointed butler (Antonio!!! 10/10) he always made sure we were good every morning and made sure whatever we needed we got! The room service here is butt…. You’ll order something and you’ll either get it cancelled or you’ll get it 5hours later… day by day the service got worse and worse. We were there for a wedding, all of us first timers. Some here for 3 days, some here for a week or so. It got so bad here people left 3-5 days before their actual departure date because of how management handles business and concerns from customers like myself. We had our restrooms get flooded day by day… ROACHES!!, if you’re thirsty… good luck getting water sent to your room, if you’re hungry good luck even getting room service… everything felt like a damn corner store with a nice view. How does a resort like this handle business and have separate “clubs/tiers” when booking a room…. We were considered diamond club which had our personal butler but like I said basic necessities from hotel servants can’t even get stuff done… only way is if u flash a “TIP” their way every….Single… time!! Oh and if you like BLACK MOLD, this place has it too. Overall, our experience here is 2/10. On paper I gave a 6/10 just cause they were hovering over me as I checked out and watching me sign their survey. Please consider the other resorts such as RIU, majestic… NOT ROYALTON.

  Jul 05, 2025