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InfoCustomer ReviewsQuestions & Answers
Looking for a complete resort experience in a tropical destination? The new
Royalton Punta Cana Resort welcomes both co
...
More
Looking for a complete resort experience in a tropical destination? The new
Royalton Punta Cana Resort welcomes both couples and families, so
take your pick of your favorite people and bring them along! This lush paradise
on the Dominican Republic's east coast will wow everyone with its elegant and
unique design, fabulous amenities and it's all-inclusive luxurious perks.
Less
"We enjoyed our short trip to Punta Cana and the stay at the Royalton. The Royalton was top notch from our first step out of our taxi. We were greeted with welcome drinks, given a tour, and upgraded to ..." – TheWaker
45 out of 57 (79%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.2
Service
4.1
Beaches & Pools
4.6
Dining Options
4.0
Room Comfort
4.2
"We enjoyed our short trip to Punta Cana and the stay at the Royalton. The Royalton was top notch from our first step out of our taxi. We were greeted with welcome drinks, given a tour, and upgraded to ..." – TheWaker
45 out of 57 (79%) customers would recommend this product to a friend.
All Customer Reviews
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July 5, 2018
Not Worth the Price
I was totally disappointed with this vacation. I went to Royalton White Sands in Jamaica and had the best time there. I had the same expectations for this resort because it had the Royalton name. The Dominican people are beautiful and courteous but the resort itself was sub par. We paid for Diamond Club but there was no difference from paying the regular price. The beach is small and crowded and anyone was allowed on the Diamond Club side. We had a butler but rarely saw him and really was of no use. No one really explained the services and entertainment to us, so we found ourselves figuring a lot out on our own. One positive aspect about this vacay was the food, it was good. I will not be back here to visit. I will stick with Royalton White Sands in Jamaica.
I never like to bash anyone being in the sales business I know how competitive everything can be but I honestly feel as if ownership needs to know about how Terrible the food really was . Let me start by saying the resort is breathtaking pool Are great and so is everyone that works at royalton Punta Cana we did not have any issues in that regard but the resturants were terrible. We upgraded to diamond club and had a swim out room and still after being in their best rooms everything was an upsell to bottles of wine to getting you to sit down with amway to try to strong arm you into excursions.... I would stay at royalton again if they improved there food the only good meal I ate was at the Dorado which they charged me 100 dollars to eat there because it was part of the hideaway resort.
Resort was beautiful. Waiters, room service, bar tenders all nice and helpful. However.....
The resort seemed to focus their level of customer service to those that were in the Diamond club. No assistance were given when a dinner reservation was never made. When went to guest services, they based their level of help based on us being “standard” or from the diamond club- said by the guest service representative. We were a family of 11, so we by far didn’t feel what we paid was “standard”.
Food was horrible- cold and dry foods. No consideration to those not eating certain type of food- labels were wrong at several stations. The only good food was the buffet- pretty much ended up there every night because the other restaurants were not satisfactory.
Based on staying at several resorts in DR and being far more affordable with great service/ food, this was a disappointment. Royalton would not be a place I would revisit.
Unfortunately, my fiancé and I both got a stomach virus on different days after eating at 2 different restaurants on site. We each spent a day and a half in bed, unable to enjoy the resort, pool, and beach.
Also, bring plenty of singles for tipping as I had a very hard time getting change for American dollars, a very hard time so much that the front desk was unable to make change of a ten dollar bill. The currency exchange counter also would only convert to Dominican dollars. The agent was counting several hundred singles and refused to make change for a twenty dollar bill to singles.
From:Long Island, New York Age:45-54 Travel:1-2 trips/year
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Ask a question about Royalton Punta Cana Resort & Casino or help someone else answer theirs.
Can you answer these questions?
35 questions, 65 answers.
are the all the restaurants included in the all inclusive price2 answers
4 years, 58 months ago
pat
This resort features unlimited dining (no reservations required) and 24-hour snacks
LizCC
Yes they are included. With the Diamond Club we were even able to enjoy dining at Memories Splash restaurants.
Lightningbug
I read that premium food is not included, what would be considered premium food?2 answers
4 years, 57 months ago
Hessica
This resort features unlimited dining (no reservations required) and 24-hour snacks. For more information on specialty food items please contact the resort directly. Here is a link to their contact information: https://royaltonresorts.com/contact-us.asp
LizCC
My wife and I went and we could eat everything on the menu and we didn't upgrade to be VIP guests. Those guests supposedly have access to premium drinks and server access in outdoor areas.
Pattycakes1984
when does this hotel open?2 answers
When is the open date for this hotel?
4 years, 57 months ago
usa
The expected opening of this resort is December 2013 however we are going to start selling this resort starting January 2014.
LizCC
9 months ago
ChillyAG
Room features2 answers
Does each room have a tub in the bathroom or just a shower?
4 years, 55 months ago
Godmother
Amenities [Details]
Air Conditioning Mini Bar
Cable/Satellite TV Coffee Maker
Iron/Ironing Board Telephone
In-Room Safe Hair Dryer
Shower Balcony/Patio
Wireless Internet (complimentary)
SueCC
The luxury rooms all have a stand up shower.
Curly1311
Does this hotel have elevators?2 answers
4 years, 55 months ago
rs
Yes, this hotel does have elevators.
BethCC
In the lobby only
Marcuslamonte
How far is the hotel from the puj airport?2 answers
4 years, 55 months ago
Shopper
This resort is approximately 30 min from the PUJ Airport.
BethCC
About 30-45mins if that
Marcuslamonte
What are the different rooms sizes in square feet?2 answers
For the luxury room, for the luxury swim out, etc.
Are they one bedroom or all a single area?
4 years, 54 months ago
Walter
Most rooms we offer for this resort only have a single integrated living area, however, this could vary depending on location of the room selected. For further information, you can call the resort directly at 1.855.744.8371 or call one of our Beach Experts at 1.800.915.2322.
SamCC
There are a couple of room options. We had a deluxe swim out which has either 2 queens or a king and pull out. There are rooms with 2 swim out balconys and have a separate living and bedroom area.
Mikegraves
Can you snorkel at this resort2 answers
4 years, 54 months ago
Va
This resort does offer on site snorkeling.
BethCC
Snorkeling is available on an excursion at an extra cost.
Vacationgoer
Does the all inclusive include unlimited domestic and international drinks? such as alcohol2 answers
Beer, Wine, Alcohol, fruit juice
4 years, 53 months ago
Future DR
The All Inclusive package at this resort includes :
•Unlimited dining (no reservations required) and 24-hour snacks
•Complimentary Wi-Fi
•Concierge service around the clock
•Day and night activities
•Dreambeds exclusively designed for Royalton Resorts
•Splash park
•Sports event guarantee
•Fitness center
BethCC
Yes, alcohol, and juice is included.
Vacationgoer
Does the casino only have slot machines? If tables, how many blackjack?3 answers
Do any of the restaurants specialize in steak/beef?
4 years, 53 months ago
Sheila
For specific questions regarding the resort's amenities, we do suggest contacting the resort directly as they would be best to assist with all inquiries. The email address directly from the resort's website to contact them is infopuntacana@royaltonresorts.com.
MariaCC
Yes, there is a steak house called Hunters at the Royalton.
Vacationgoer
There were about 3 blackjack tables and yes...the Hunter Steakhouse was very good! We had to have our Butler make our reservations!
TLGrant2
Why isn't there more room options?1 answer
On the Royalton website, it shows this resort having more room options like deluxe room, deluxe oceanview room, etc. Why don't you guys have these rooms as options?
4 years, 53 months ago
CaribbeanPanda
It is up to the discretion of the resort as to what rooms they will allow their travel partners to sell. These are the rooms they have made available to CheapCaribbean.com.
KristenCC
Can you use everything at memories splash if you stay at the royalton?3 answers
4 years, 50 months ago
Jules122000
Yes it's best to upgrade to the Diamond Club
Marcuslamonte
For further details regarding what amenities are included when staying at this resort, please call one of our Beach Experts at 1.800.915.2322. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
Yes. It is included and there is a trolley that takes you back and forth
LetyV
If we book through Cheap Caribbean, are we limited to the Luxury Room in the family section? How do we upgrade to the Adults Only section?2 answers
4 years, 50 months ago
Maryland
We offer the luxury room in the adults only section if you would like. To inquire or upgrade, please call us at 1.800.915.2322.
SamCC
When you check in just ask about upgrading, that is what I did and it went perfect! Elaine is great at teh front desk. Tell her the people that she did her first upgrade ever on reccommended her.
Mikegraves
Does this hotel have a good kids club for the 7-10 age range?1 answer
3 years, 47 months ago
shf2000
The Kids Adventure Program for children aged 2-12 features a game area and a playground and offers supervised programs in a casual, fun and safe environment.
Shane99
How close to the beachfront is the farthest room for Cheapcarribean customers and are there any beachfront rooms alloted to those customers ?1 answer
3 years, 44 months ago
Hagerstown,Maryland
We here at CheapCaribbean.com do not sell beachfront rooms for this resort. For more information and pricing please call us at 1-800-915-2322.
CaitlinCC
At the Royalton: do they offer complimentary non-motorized water sports at the beach, such as, hobie cats (catamarans)?1 answer
3 years, 42 months ago
DB
Kayaking and snorkeling would be included as far as non-motorized activities. Please note that amenities are subject to change without notice.
CCGreg
All inclusive drinks2 answers
In regards to the all-inclusive feature and alcohol. What types of drinks are included? Are these premium drinks and canned or bottled beers? We are trying to stay away from all-inclusives that only offer draft beer.
3 years, 39 months ago
Angie
The Royalton offers a varied selection of both domestic and international options.
SalCC
All type of beer especialy the Diamond club you will have all importe drinks and beers no limit.
Pimento
Is the casino onsite and what is in it?3 answers
Just slots?
Table games?
Craps?
3 years, 38 months ago
Tina
It is not huge on the second floor of the main building, mainly slots with a small section with tables, I didn't look to see what was there we just did slots
Luv4anml
The Casino is on site. For further information, please call us at 1.800.915.2322 to speak to one of our Beach Experts. Our offices are open from 5:00 AM to 3:00 AM EST daily.
SamCC
Yes there is a small casino on site and there are slots, table games and a craps table.
TLGrant2
What hotel is on the strip2 answers
I was told by a lady it's best to stay on the strip I would like to know those hotels
3 years, 37 months ago
kel
For details on hotels located in your preferred area, please call one of our Beach Experts today! You can reach them at 1.800.915.2322 from 5:00 AM to 3:00 AM EST daily.
SamCC
There are several resorts in Punta Cana. Check out the ratings on Cheap Caribbean. I think they are fairly accurate. Not sure what you mean by the "strip" however resorts are located relatively close to one another.
STmoney
Dress code question? What does evening casual mean?3 answers
For Women
For Men
2 years, 36 months ago
Michigan
From what we saw, a nice tropical shirt/casual shorts for men, women wore everything from a sundress to shorts and a shirt. They will not seat you if you have a beach attire on. You must also always wear a coverup in the restaurants if you have your bathing suit on. Men must wear a shirt.
PattyO
Most of the restaurants required clothing (not swimsuits). Most require that men have sleeves on their shirts (no tank tops or muscle shirts), but women could wear tank tops as long as its not swimming attire. Basically, they don't want you going straight from the pool to the restaurant. Basically, it was everyday casual.
crazyurn
Very casual. Shorts and shirts with sleeves seemed to be the norm.
doubled14
Does this all inclusive come with the flight?2 answers
2 years, 32 months ago
Hellotherem
The booking window allows you to select packages with and without airfare. This resort may be booked as hotel only, or as a land and air package.
SalCC
Yes it does... When I booked the all inclusive, I also selected my flight.
TLGrant2
Does this all inclusive include alcohol3 answers
i do not see it exactly saying alcohol is included...
2 years, 31 months ago
Mal
All-inclusive packages include all your food and beverages, both alcoholic and non-alcoholic.
SalCC
Yes it does.
K9Vigo
Yes alcohol is included, any bottle service is additional. They serve there house wine, and it is sub par.
McCabe
Does the room accomodate 2 adults and 2 children?1 answer
What beds are in the room? Is there a sofa bed?
2 years, 31 months ago
Kim
The room is able to accommodate 2 adults and 2 children. The rooms come with the option of 1 king or 2 queen beds.
SalCC
What does Adult Room options mean?2 answers
If you are a Diamond Club can you go to the adult only pool
2 years, 28 months ago
C Faith
There is a private pool for Diamond Club members only, but there is no adults only pool. With Diamond Club, you would have access to all of the special Diamond Club privileges which include this pool.
JeannieCC
there is a private diamond club lazy river type of pool ( this is the swimout rooms) that diamond club members have access to----there is also an adult only pool but you have to upgrade to this which is about 100$ i think per couple
Brittani
We have children ages 11 to 14. Would you recommend this hotel for children those ages? Also, is the waterpark easily accessible?1 answer
2 years, 26 months ago
Sarah Bay
This hotel has plenty of activities for children in that age range! The Kids Adventure Program for children aged 2-12 features a game area and a playground and offers supervised programs in a casual, fun and safe environment. The Teens Lounge for 13-17 year olds is a space offering exclusive games, video game consoles, a Wi-Fi area with charging stations, billiards and table tennis. As for the splash park, it is very easily accessible and is located further inland, the opposite direction from the beach on the resort property.
JeannieCC
Is there nightly entertainment1 answer
2 years, 25 months ago
moonshine in new jersey
Yes! In fact, this resort has Daily and nightly activities.
JeannieCC
Please list the benefits of the diamond club1 answer
2 years, 25 months ago
moonshine in new jersey
-Private Pool for Diamond Club guests
-Exclusive beach area
-Distinctive Wrist Bracelet
-Private Diamond Club Lounge access
-Upgraded room service menu
-Pillow menu
-Luxury amenities in room
-Mini Bar restocked daily
-Robes and slippers in room
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
how far is the airport and how much is cacfare?2 answers
2 years, 25 months ago
moonshine in new jersey
This resort is roughly 17 miles/30 minutes from the airport. Cab fare is not something we are able to price out for you, however we do have transportation available through Amstar for an additional cost starting at $24-$120 per person.
JeannieCC
About 25 minutes. We traveled with 14 people and arranged private transportation. Cheaper than going with CheapCaribbean. We used DominicanPlus
doubled14
How much more is it to upgrade to the Diamond Club? Is there another casino besides the one at the resort?1 answer
2 years, 24 months ago
US -Michigan
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Distance to Airport2 answers
What is the distance to the airport?
1 year, 23 months ago
Southaven
From the Punta Cana International Airport, it is approximately 30 mins. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
35 minutes perhaps longer if you are waiting on transportation
MRSDL
Reservations2 answers
Do the restaurants take reservations?
1 year, 23 months ago
Southaven
You may be able to set up reservations upon check-in if the resort takes restaurant reservations. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Only if you are part of the diamond club.
PaulBB
Nighttime entertainment1 answer
What is there to do at hotel at night? Shows, music, dancing?
1 year, 16 months ago
smooch
The resort does offer nightly activities, please check with the resort as the activities change weekly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Swim up bar3 answers
Is there a swim up bar
1 year, 16 months ago
smooch
The resort has a beach bar but no swim up bar. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There are three swim up bars at the resort as well as beach bars. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, at one of the pools
Didnotenjoy
Swim up rooms2 answers
how late can you swim in the pool to the swim up rooms? One of the resorts we stayed at closed the assess at 6 pm
1 year, 13 months ago
Judy
For specifics such as pool closing hours, please contact the resort directly as this can vary and is at their discretion.
JeannieCC
The swim up rooms do not connect to the main pools. The main pools are open till 7
Didnotenjoy
Do you need to bring your own tennis racquets or does Royalton provide them for you?1 answer
1 year, 12 months ago
New York
The resort may have rentals they can provide. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Royalton Punta Cana Resort & Casino features 317 air-conditioned and comfortable rooms in different categories. Each room includes Dreambeds, beds that were exclusively designed for Royalton Resorts, with pillow-top mattresses and 250-thread-count sheets. Luxe amenities such as rain shower heads, a USB recharge station and Bluetooth audio station show that these rooms were appointed for the discerning traveler.
From the free Wi-Fi to the luxurious rain shower and exclusive Dreambeds in the suites, Royalton Punta Cana includes just the right touch to impress you on your Caribbean vacation.
What We'd Change
It's about a 30 minute drive from the airport, but you'll be on island time in no time!.
Why You Should Go
This beautiful resort includes everything you could possibly think you'd want on a trip to the beach.
The fitness staff is sure to get you moving, if that's your thing!
Available Amenities
Casino ($)
Babysitting/Child Care ($)
Conference Facilities ($)
Kids Club
Laundry Services ($)
Swimming Pool(s)
Aerobics
Mini Golf
Medical Services ($)
Nightclub/Disco
Spa Services ($)
Snack Bar
Theater
Teen Club
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Fitness Center
Gift Shop ($)
Nearby Excursions & Attractions
ATV Rides
Bars and Nightlife
Beach
Dining
Golf Course(s)
Horseback Riding
Marina
Medical Facilities
Nightlife
Spa(s)/ Wellness Center(s)
Map of Local Area
The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.
Looking for a complete resort experience in a tropical destination? The new
Royalton Punta Cana Resort welcomes both couples and families, so
take your pick of your favorite people and bring them along! This lush paradise
on the Dominican Republic's east coast will wow everyone with its elegant and
unique design, fabulous amenities and its all-inclusive luxurious perks.
Kick back on the sand and let the soothing sounds of the waves accompany a
good book. Or if you want, let it lull you into a mid-morning nap! Then let the
kids splash around in the massive waterpark. There's room for you too, in the relaxation pool. Don't forget to ask
the friendly waiter for your favorite cocktail while you laze through the water.
When hunger strikes, you've got plenty of restaurants to choose from, and you can even
catch your favorite game on the big screen at the sports bar. Make sure to
treat yourself to a spa treatment too. We all deserve a little pampering in
paradise! And while the free Wi-Fi and fitness center are great amenities, the
best is left in your room. At the end of a fun and eventful day, you can relax
on your comfy Dreambed and dream of the next day's adventures. If it's just you and a special someone, consider
the Diamond Club, where privileges and perks give you an elevated experience of paradise.
This hotel is All-Inclusive.
Features include:
Unlimited dining (no reservations required) and 24-hour snacks
Complimentary Wi-Fi
Concierge service around the clock
Day and night activities
Dreambeds exclusively designed for Royalton Resorts
Waterpark
Sports event guarantee
Fitness center
DINING
Buffet
Type: Buffet Hours: Breakfast, lunch and dinner Description: Treat yourself to the freshest international and locally
sourced specialties. A special kids' buffet and healthy buffet choices are
available. Dress code: Evening casual
Mexican Cantina
Type: Mexican Hours: Dinner Description: Enjoy a fusion of indigenous Mesoamerican cooking with
European, especially Spanish cuisine. Dress code: Evening casual
Under the Sea
Type:International Hours: Dinner Description: Adventure is the specialty of the house at Splash World
restaurant. You'll be amazed by the sea life atmosphere with hundreds of exotic
fish. Dress code: Evening casual
Zen
Type: Teppanyaki & Sushi Bar Hours: Dinner Description: Explore the best of Japanese cuisine at this a la carte
restaurant and transport yourself to faraway shores. Dress code: Evening casual
Grazzie
Type: Italian Hours: Lunch and Dinner Description: Enjoy the flavors of traditional cuisine with delicious
Italian favorites served next to the sandy beach for a grilled lunch or
romantic evening. Dress code: Evening casual
Bella Cucina
Type: Italian Hours: Dinner Description: Soak up the romance of the Mediterranean as you revel in
the rich flavors and enticing aromas of the Italian countryside. Dress code: Evening casual
C/X Culinary
Type: Chef's Table Hours: Open Daily Description: Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish. (Not included in all-inclusive price) Dress code: Evening casual
Jade
Type: Asian Fusion Hours: Open daily, dinner - 6pm-10pm Description: This a la carte restaurant serves delicious Asian Fusion cuisines. Dress code: Evening casual
Sports Bar
Type: Sports Bar Description: Casual atmosphere and warm service provide the perfect
setting for savoring an evolving menu of grilled specialties while enjoying top
US and international sports events on the big screens. Dress code: Evening casual
Cafe
Type: Cafe Hours: All day Description: Grab a freshly brewed Dominican grown and picked cup of
coffee and pair it to delicous and flavorful bite-size pastries. Enjoy a
delicate array of sandwiches and rolls available as grab and go. Dress code: Casual
Snack Bar Type: Snack Bar Description: A place to come when it's time for light and tasty food.
Ice Cream Bar
Type: Ice Cream bar Description: Choose from a wide variety of parlor favorites to refresh
yourself from your time in the sun.
BARS/NIGHTLIFE
All of the Royalton's bars are stocked with international and local brand of
liquors:
Lobby Bar
Diamond Club Beach Bar (Only available for Diamond Club Guests)
Martini Bar
Sand Beach Bar
Theater Bar
Bellini Bar
3 swim-up bars
BEACH
Royalton Punta Cana is situated on a breathtaking beach in Punta Cana.
POOLS
The resort features a splash park for children and waterpark for adults and teens. It also has has a Diamond Club pool fo rDiamond Club guests, 2 kids pools, a main pool for daily entertainment and a main pool for relaxation.
SPORTS/ACTIVITIES
Water
Splash park
Snorkeling
Kayaking
Introductory scuba diving lesson
Land
Beach volleyball
Table tennis
Tennis courts
Royalton Fit Program
Fitness center
INTERNET
Royalton Punta Cana offers complimentary Wi-Fi.
SPA SERVICES
The resort spa offers services and treatments for an additional charge.
Massages
Beauty salon
Jacuzzi
Cold plunge pool
Saunas
Steam rooms
Changing rooms
WEDDING/HONEYMOON
The resorts offers wedding and honeymoon services for an additional charge.
Please contact the front desk for details.
CHILD CARE
The Kids Adventure Program for children aged 4-12 features a game area and a playground and offers supervised programs in a casual, fun and safe environment. The Teens Lounge for 13-17 year olds is a space offering exclusive games, video game consoles, a Wi-Fi area with charging stations, billiards and table tennis.
ADDITIONAL INFORMATION
Location
The Royalton Punta Cana Resort is located on the Dominican Republic's east coast.
Check In/Check Out
Check-in: 3pm Check-out: noon
A valid credit card may be required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
