Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17002 reviews

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  Excursions through Royalton

  Benjamin Gonzalez Ovalles from Nexus tours/Royalton Excursions was the best! He was helped us book all our excursions, made sure our transportation to/from airport was managed and always checked in to make sure everything was going according to plan. Benjamin made our trip easy, even with 29 people everything went smoothly. Better than we could ever imagine!

  Jun 29, 2025
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  Unforgettable

  This was a well needed trip that allowed me to get rest and relax. Had a few hiccups upon arrival but staff went above and beyond to handle all concerns. It is impossible to remember all the helpful staff because there was complete generosity throughout stay. One name on room cleaning crew I definitely remember ( Erica) . But most of all, Juan and his team at guest services. They constantly check on you and your safety throughout stay by quick texts. They set up our restaurant reservation and sent reminders. They helped book off site excursions and safe travel there and back. I was given birthday balloons, bottle of champagne and sash across my door which was very appreciated. My sister also had her family there and appreciated everything Juan did for her and her kids comfortability. We were all in separate rooms but still clustered together which was awesome. I definitely recommend for a relaxation vacation, a wedding, honeymoon, etc. Thank you Royalton Punta Cana for an unforgettable trip.

  Jun 29, 2025
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  First Time In The DR

  We stayed at Royalton Splash and the resort is beautiful but the room was not up to part. First day we had cold water. We had to run the water a long time before it was hot. The rooms was not cleaned the first day but afterwards it got better. The rooms are old and need renovation. The photo of the rooms on the website is very deceiving. Royalton Punta Canta looked better and had better things compared to Royalton Splash. However, the food was average and the activities were enjoyable. We love the fact that we had access to both resorts. The staff was nice. If we came back, we would stay at Punta Canta or another resort instead Royalton Splash. The photos are a mixture between the two resorts. But I understand that you get what you pay for!!!

  Jun 29, 2025
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  DONT WASTE YOUR MONEY

  This trip was for my sons graduation. He has always wanted to go to the DR as he is Dominican. What a horrible experience for him. The first night in hotel, he took a shower and was bitten by a bug in the shower., I went to the front desk immediately and was told there were no other rooms available until the next day butt hey would spray the room. They didn't. Went down to the hotel the next day three times and was told to come back in an hour each time. Never got a new room. The 4th night we finally received wash rags. There were NONE available the first three nights. Twice we ordered room service and it never came. Called down to room service to find out they were having an issue in the kitchen however never told us. Reserving dinner reservations was close to impossible. Finally able to reserve dinner however had to buy two bottles of wine just to get reservations. AND THIS WAS OFFERED TO US BY THE STEAK RESTAURANT STAFF. This is an all inclusive resort. Why did we have to purchase wine that should have been free? Pool towels were barely available. We apparently were upgraded to a diamond room however did not get the diamond band or amenities. Our frig in our room was never restocked. We asked staff to restock however they never showed back up. When we were walking to the pool the third day, we witnessed the cleaning crew going thru someone luggage. HOW SAD! When we brought things to the front desk staff, most to them acted as if they didn't understand English but understood it when we checked in. I will never recommend this place to anyone. Stay some where else. THIS WAS THE WORST EXPERIENCE FOR MY SONS GRADUATION AND HIS CULTURE

  Jun 27, 2025
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  Disappointing Experience at Royalton – Not Worth the Hype

  As a lifetime Titanium Marriott member, I was excited to try Royalton, now part of Marriott’s Autograph Collection. I booked a 2-bedroom presidential suite with swim-up access in the Diamond Club, expecting a luxurious stay. Unfortunately, this was the worst all-inclusive experience I’ve had in over two dozen such vacations. The room was far from impressive—shabby and unclean, with multiple cockroaches spotted during our stay. While the maid was kind and did her best daily, the overall upkeep was lacking. Minibar service was abysmal, with the fridge refilled only once in five days. Our assigned butler was completely absent throughout the stay. Promised Diamond Club perks, like a bottle of wine, fruit basket, and beach bag, never materialized. The food was equally disappointing. Most restaurants served mediocre, pre-packaged meals reheated and passed off as fresh. The buffet was the only saving grace, offering some decent options, but it still fell short of expectations for an all-inclusive resort. Overall, Royalton failed to deliver on its promises of luxury and service. I strongly recommend avoiding this resort and choosing a more reliable option for your vacation.

  Jun 26, 2025