Royalton Blue Waters

My husband and I stayed at he Royalton Blue Waters from March 9-12 2018. Our stay was a amazing to say the least. Before I get to the amazing I’d like to mention the one con we experienced. The people on the premises that offer promotions are very worrisome. We had just arrived from a 4 hour flight and a 40 minute ride to the resort. We went to have lunch before going up to our room and the second we finished eating someone came over to us saying she’ll show us our room but she led us to a room for an hour trying to sale us upgrades. Once we finially got to our room she came back at least twice to remind us of the 90 minute breakfast appointment we set with her the next morning. She even called twice. My husband finally had enough and canceled our breakfast appointment and asked her to leave us alone. We had at least 4 otherwomen approach us about the same thing the next day. I finally had to find a route to our room that didn’t pass the desk. Now all the wonderful pros. Plenty of food and different restaurants plus room service all included. We had no complaints about any of the food. The beach was beautiful, our room was clean, the pool and pool area were well maintained, and the staff were amazing and welcoming. It’s an amazing place to take the kids. Every night we were there there was a show and games. During the early mornings there were instructors teaching fitness classes & in the afternoons there were games by the poolside. We called once for something from house keeping and it came right away. Every evening our housekeeper came around and asked if we needed more towels. I preordered breakfast and it came on time and hot. My husband scheduled an ocean view dinner for our anniversary and our personal waiter was very attentive and the food was amazing. We made sure to bring cash for tips and activities outside the resort. Please schedule a trip to do the boat tour through Amstar to the Dunn’s River Falls. The staff on the kept us entertained and the falls were beautiful. Also schedule an ATV tour. We had so much fun. We got muddy but it was worth it. At the end of the ride you can jump off a cliff into the ocean to get cleaned off. Our trip was a short anniversary trip but I’d stay at Royalton Blue Waters again. Next time with the kids.

To start, this was a trip for me and my boyfriend, we are late 20’s. This hotel is amazing. The rooms were clean and modern, with large screen tv. I loved the double rainfall shower heads and the in room jacuzzi bathtub. The bed is extremely comfortable with a nice soft light comforter. The oceanfront view is breathtaking and gorgeous. To top the off, the grounds are well kept, spacious, and stunning. There’s plenty of pools, bars, beach, and cabanas everywhere. We never had any issue finding a spot. The staff is constantly running activities and shows so you’ll never get bored (although I never get bored relaxing on a beach). There’s roughly 8 dinner restaurants, a main buffet open for all meals, and bars open for lunch. The buffet was great with tons of options. We only tried the steakhouse, Italian, and Tex mex for dinner restaurants. The steakhouse shined while the house fell mediocre. But the most important thing is service. The employees make this hotel what it is. Extremely kind and thoughtful. Everyone remembered our names and always gave a wave, hand shake, or high five to check on us. This is a newer hotel (2016 I believe) and it’s worth the check out. Well definitely be back and probably upgrade to the Diamond Club.

Place was very clean and employees very friendly. Enough dinner options to provide variety. Great beach. No issues with hot water as others have discussed.

I’ll start by saying this hotel has a lot of potential. I chose Royalton Blue Waters as my birthday destination. I was attracted to the high star ratings, the rooms, the swim out suite, the views, the slides and the upscale-ness of the photos displayed. Unfortunately, they did not deliver. The first day, although check in was very personable, it was very slow. We wasted at least an hour of hotel staff talking and trying to sell stuff. Pools: We had a swim out suite. The water was ice cold, everyday. We paid extra for this room and were never able to use our pool. The next day we attempted to have a pool day at the main pool. That pool was ice cold as well. We forced ourselves to get in hoping the sun would warm things up. The swim up bar had an awful smell, like vomit. We spent about 10 minutes total in the pool. There are also slides at this resort. No one ever used them, probably because the water was too cold. Rooms: We had friends on the 3rd floor. The smell in the elevator caused me to gag the entire way up. I never used the elevator again. Our room was never stocked with wash cloths. Everyday I wasted about an hour trying to retrieve wash cloths from the staff. Saturday-Monday the hotel had no hot water. Another guest mentioned this has been a problem since November. I hope not. Could this be the reason the pools were so cold? This brings another concern to mind; how are they sanitizing forks, knives, glasses, etc? How are they cleaning our rooms and towels? Food: The buffet wasn’t good. We ordered from the sports bar and beach bar often, as the food always came out fresh and hot. The burgers, fries, and chicken fingers were the best go to meals (just don’t order chicken fingers via room service). The Teppanyaki and Italian restaurants were good. Staff/Service: Our room seemed to always be cleaned. It was just never stocked with wash cloths. Room service took 45 minutes. The food was barely hot and not good. When calling to the front desk about wash cloths and hot water, either no one picked up or no one could give an update. One time, the front desk asked me to hold for guest services. I held for about 30 minutes, but no one ever came to the phone. Summary: I wouldn’t choose this hotel again. There are plenty other resorts with much better service. The hot water is a huge concern for me. I do not live like this at home, and I regret paying to vacation like this for my birthday. My personal opinion is that this place shouldn’t even be open until at least the hot water is resolved.