Royalton Blue Waters

Overall the resort is very nice, as with every place there are things you like and don't like. Below are some pros and cons from our stay. We stayed March 1st to the 8th 2019. Pros: * Friendly service everywhere at this resort (bar tenders, beach service, waiters) * Good buffet with nice selection of options. The outside theme dinner buffets were also very good. Lots of selection for breakfast buffet * Very clean rooms, lobby, pools, beach, well maintained property * Jerk Hut for lunch, very convenient to get a quick lunch at the beach * Great beach and clear water. Easy to swim without being too rough. * Pools were great, lazy river, water slides, adult pools * The martini bar had a nice atmosphere to grab a drink * Food quality was great * We were in building 4, 7th floor which had a very nice beach view. Cons: * There was NO hot water for 3 days with lack of communication on the resolution. This made for some VERY quick showers before dinner. I'm hoping this is a one time issue with the water system. * Limited chairs/seating at beach and pool. You had to get down by 7:00am or you may not have beach or pool chairs for the day. More seating is needed. * No reservation system causes long waits in the evening. A few of our waits were 1.5 hours. You will either need to eat early, or you wait and end up eating late * Limited options for lunch, either buffet or fast food type. * The White Party was a let down, not exactly as advertised

I recently went to this resort for a January wedding which was spectacular, the wedding and reception were done to perfection. We traveled with over 30 friends and family and loved the resort. The grounds, beach and pool were all beautiful. A few things that would improve this resort would be friendlier staff at buffet and restaurants, they do not treat you like guests,rather rude. Kid friendly resort with not one area to get snacks, chips, popcorn, cookies (other than ice cream) unless you want to pay $4.00 for a 50 cent bag of chips, I feel that they should be provided given the cost of this trip. Very stingy with filling room refrigerator, maybe got 2 waters and 2 sodas a day, if that. Ran out of wash clothes and hand towels daily. Surprisingly they ran out of beer at the bars and ice on occasion, really at an all-inclusive? The mixed drinks were average, you better ask for a double shot if you want to taste any alcohol at all. One more thing, the resort is very very understaffed, definitely need more help at bars both indoor and outdoor. With that being said, I am not bashing this resort as I did have a great time there, I am only giving my opinion as to how this place could be improved. Would I go again, maybe!

Service at resort was just awful, requests for mini bar service was requested two days straight to several people, but was never fulfilled, such a disappointment. Room was not cleaned the second day of arrival, had to ask for a supervisor to get that accomplished.

Resort was beautiful with great views of the Caribbean! The fitness team was exceptional and tried to include everyone with various levels of games and exercises. Service was poor at most bars and restaurants, with wait times that were much too long at the price charged. “Inconsistency” in almost every aspect of the resort was the main issue.... food quality was always a question, if they even had menu items available. (ie no meatballs at the Italian Restaurant, no ice at the pool bar, no diet soda to replenish the room fridge, or no more red wine). Room attendants sometimes provided all the towels that were needed but usually “forgot” either handtowels, wash clothes or bath mat? Out TV in our room was suppose to have the room service menu on it - it did not have that capability - we were told, “no problem, Mon, just call and ask for whatever you want” (without us knowing what was on the menu!) All of the pools were freezing - even the lazy river was impossible to enjoy.... how Is that possible when temperatures never dropped out of the upper 70’s? The entertainment at the resort was cheesy - worse than a cruise ship.