Royalton Blue Waters

My experience overall was not what i paid for. Upon arrival to the hotel they greeted us and the process to get our room took about an hour. All of that to go to 1 elevator that goes to the main lobby and other floors as well to get to a double bed room. After the reservation clerk noted we were a couple and it was an anniversary. Waited awhile for the elevator and went back downstairs to wait another hour to get another room which wasn’t ready. They wouldn’t let our taxi in unless we informed security. we paid for diamond club but weren’t getting the amenities because we were provided the wrong bracelets that took another 1.5hr speaking to them because they didn’t have enough bracelets. The power went out that night! It’s the same food everyday. They don’t provided liquor until a certain time i can go on and on. I wish the experience was better we mentioned it to staff and upon asking for a manager it so happened everyone is going to a meeting. Definitely not what’s advertise and the room doors are broken and patched up. O yea asked for upgrades as well but they said they weren’t available.

First of all this place is absolutely beautiful. It says Montego Bay but it's really Falmouth (Lewany) about an hour outside of Montego Bay. The resort is beautiful, a lot of resort space, pools, and places to eat. Vernon helped us to out room and as they say oriented us to the room Super nice welcome from him. Janelle, concierge, worked with my fiance to make the trip really specially. (I know that now... Thank you Janelle). BERRY, our pool server for our stay was AMAZING. He truly enjoys is job and takes pride in making sure you are enjoying yourself. No matter the request he will make sure e takes care of you. Shane made the drinks thay BERRY served and he was nice and personable. The facilities, as I said are quite nice and yes there is a BUT we had hot water only one night of out stay. There was was a situation with the water were there was a stinch of sewage that filled the air by the pool, pool bar, and as you walked in and out of the lobby in the hotel. Booked hotel through cheap Caribbean which was an amazing rate. We had the swim out room which my fiance enjoyed daily, in am with his coffee and evening night cap. We definately do not hold the water situation against the hotel as tho ga do happen but......... Cold cold showers and couldn't use the jacuzzi tub which is amazing looking. Overall, I'd give the resort a 5/10. Love to come back when they agent having water issues. The rest of the resort were so good and the serviceade you overlook the negative points. Definately will go back.

This place was great overall. It’s not somewhere I would go with a younger crowd but definitely just for families. I’m 27 and I would have loved to venture off the resort a little bit more. My last night I was able to go to Margeritaville which is located in a more touristy part of Montego Bay. After my night out I was walking up the stairs and noticed some spilled food and broken plates. There was an employee waiting for assistance and urged me to be careful. The next morning I fell down these same sets of stairs and injured my arm pretty badly. I told 4 people who worked there and reported the incident. I saw a nurse and was escorted by a security officer which was nice. This was the same day I was leaving so I had to rush to my room and get my things. The security officer wanted me to take a picture of where I fell before I left so I went back. I was very disappointed to see that almost 2 hours later the area was still not cleaned up. Upon leaving I was told I’d be contacted by management concerning the incident and it is now almost a week later and I haven’t in addition to not getting a response to my emails. I spent a lot of money on this trip and it would’ve been nice to know I was a valued customer.

This was my 2nd trip to the island...last year's resort did NOT compare to the Blue Waters! We were greeted with ice cold citrus smelling damp towels to cool us off and were checked in without any issue. We lucked out by getting a room on the 7th floor right in the middle of the main building. such an amazing view!! (see pic!) Everyone we encountered that worked at the resort was pleasant and polite and made us feel very welcome at all times. The pool area was very nice...always clean and there were plenty of wait staff to make sure we had a drink in hand. Though we didn't participate..the games during the afternoon were done well everyone involved had tons of fun! The beach was beautiful and there was plenty of room for everyone. We enjoyed the kayaks though at the time the water was a little choppy...it was still a blast! The night entertainment was very well done and always ended by 10 pm. From room we could see all of the happening down below.... The food was fantastic...we did wait a while to get into the steak house, but when we did the experience was top notch! And by all means make a reservation for the Zen restaurant! Such a great time! And the room was just beautiful! Comfortable and clean and we loved the showers! Room service was great too! (not to mention the basket of fresh fruit and creamy rum waiting for us!) All in all the time we spent at the Royalton Blue Waters was fantastic and I will definitely go back! I would recommend this to anyone and I would recommend the White Sands too! Go there...and if you do...Tell the "General" Frank says "RESPECT!"