Royalton Blue Waters

CHECK-IN: We arrived at the Royalton Blue Waters around 4:30pm. We were not greeted by anyone other than the bellman who tagged our bags. We wondered inside the lobby to the front desk and stood in line. After a few minutes a trainee asked us to have a seat and they would bring us some paperwork to fill out. At other Resorts (Mexico, Dominican and Jamaica) we’ve always been Greeted, seated, and given drinks/cold towels. Not a big deal- but it’s the little things that stand out in the service industry. We were checked-in and escorted to our room after about an hour. An hour is the normal check-in time for most resorts so expected as much. I can see how the checkin process could take longer and be disorganized when the resort is busy. FIRST NIGHT: When we arrived in our room we noticed there was only one king size bed. This was a problem because we had 2 children. It would have been nice for the Front Desk to have shared this information with us when we checked in. At 5:45pm I requested a roll-away bed, TWO sets of bedding for TWO children and extra towels. The large chair in the room turns into a bed. I needed extra towels because my daughter became sick with fever and was vomiting. After MANY calls and VISITS to the front desk and THREE hours later they brought the roll-away bed and two sheets. No Blankets,No Pillows, No Towels and only enough for ONE bed. The young man who brought the items said he would return with the rest of the bedding because he wasn’t aware that we needed two sleeping areas? REALLY, because we had called and gone to the front desk MANY TIMES. There was obviously no communication from the Front desk staff to the house keeping staff. After all of the crap, he finally brought pillows and another set of sheets. He then I formed me that they were OUT OF BLANKETS!!! W-H-A-T RESORT runs out of blankets??? I was frustrated to tears. We ended up using one king size bed and calling it a night because we were exhausted. At 11:30pm Housekeeping knocked on our door with the extra towels we had requested at 5:45pm. BEYOND Upset and Disappointed. As much as I’ve traveled, I’ve never experienced suck LACK in service. BUT we are here for 4 days so I’m going to try and make the best of it. ROOM 4012 Swim Out: This room was in a prime location. It was the very end swim-out suite closest to the beach and pool. If you have kids or need to go back and forth from room to pool, this is the spot. It is also one of the more quite suites. The swim-ups on the other side of the resort have more foot traffic and are closer to the restaurants, water slides, lazy river and entertainment stage which is incredibly loud until about 10:00pm. Our suite was a bit small compared to other resorts we’ve stayed at but it did the trick for sleeping, showering, and had lots of drawers for our stuff. We didn’t use the swim-out very much but it was a nice upgrade/option to have. HOT WATER: We had NO problems with hot water on any of the days we stayed. We showered around 5:00pm each day. The other couple in our party were without hot water the last night of our stay. This occurred around 9:00pm and affected the entire resort. BUFFET: Typical Resort Buffet. I’ve had better buffets at other Jamaican resorts. Keep in mind that they are trying to accommodate many different cultures— so there is a little something for everyone. On Wednesday night the outdoor BBQ had fresh grilled Lobster, ribs, chicken, and a plethora of sides, salads, fruits, and desserts. The food was REALLY really good. BREAKFAST: I wasn’t that impressed with breakfast as most of the pancakes, french toast and other food items were not very hot. Omelet/Egg stations were fresh and warm. Service was okay. We only had to wait a few Jamaica minutes for drinks and coffee. HUNTER STEAK HOUSE: Our food was cold and our steaks were chewy/over cooked. The children’s petite filets were very good. Go with Filet for sure, skip the Ribeye and NY Strip. GRAZIE TRATTORIA ITALIAN: AMAZING! I wish we’d have eaten here first. We ordered many items off the menu and ALL of it was amazing- Lasagna, wood oven pizza, mozzarella sticks, Alfredo pasta. YUM SANDS BEACH BAR: We enjoyed this spot overlooking the beach each day for lunch. We had nachos, burgers, hot dogs, steak caesar wraps, and yummy chicken quesadillas. OVERALL SERVICE: 4 star My only complaint is that when you ask for EXTRA of anything it seems to be an issue (as if they are put out) and you have to ask multiple times. When kindness is given, kindness is received. BEACH: Stunning! The BEST beach we’ve stayed at so far. We’ve been to multiple parts of Mexico, Jamaica, and Dominican Republic. POOL: Absolutely lovely! I can’t say enough about how great the pool and lazy river are. We received excellent service at the pool bar. WATERPARK: Five Stars. Our entire family enjoyed the waterslides and the smaller water park. AIR CONDITIONING: The room temperature was warming during the day BUT was incredibly cold at night. It was more than comfortable for sleeping. You’re not in the room during the day—so No problem Mon. The restaurants are somewhat air-conditioned. They certainly keep their restaurants as cool as other resorts I’ve stayed at. ROOM SERVICE: I ordered room service twice. It took 45 minutes to arrive which is completely normal for most resorts. However, the food was cold. POWER OUTAGES: There were brief power outages two of the five days we stayed.

Let’s start with the bad first. Room services takes 1 hour and 45min. The powers keep going off that’s something I’m use too. Room services takes forever to pick up the dirty plates. The things we wanted to keep in the room they took like the birthday cupcakes the hotel give us. Everyone is friendly and willing to help. The rooms was nice and the view as well. I had a problem with my clothes zipper one of the ladies was able to help me fix it. They made us feel like home

We stayed for our honeymoon! Royalton is the best, the service was amazing and super friendly! The food and drinks were delicious. We can not wait to go back and experience all the Royalton resorts!

My husband and I stayed at he Royalton Blue Waters from March 9-12 2018. Our stay was a amazing to say the least. Before I get to the amazing I’d like to mention the one con we experienced. The people on the premises that offer promotions are very worrisome. We had just arrived from a 4 hour flight and a 40 minute ride to the resort. We went to have lunch before going up to our room and the second we finished eating someone came over to us saying she’ll show us our room but she led us to a room for an hour trying to sale us upgrades. Once we finially got to our room she came back at least twice to remind us of the 90 minute breakfast appointment we set with her the next morning. She even called twice. My husband finally had enough and canceled our breakfast appointment and asked her to leave us alone. We had at least 4 otherwomen approach us about the same thing the next day. I finally had to find a route to our room that didn’t pass the desk. Now all the wonderful pros. Plenty of food and different restaurants plus room service all included. We had no complaints about any of the food. The beach was beautiful, our room was clean, the pool and pool area were well maintained, and the staff were amazing and welcoming. It’s an amazing place to take the kids. Every night we were there there was a show and games. During the early mornings there were instructors teaching fitness classes & in the afternoons there were games by the poolside. We called once for something from house keeping and it came right away. Every evening our housekeeper came around and asked if we needed more towels. I preordered breakfast and it came on time and hot. My husband scheduled an ocean view dinner for our anniversary and our personal waiter was very attentive and the food was amazing. We made sure to bring cash for tips and activities outside the resort. Please schedule a trip to do the boat tour through Amstar to the Dunn’s River Falls. The staff on the kept us entertained and the falls were beautiful. Also schedule an ATV tour. We had so much fun. We got muddy but it was worth it. At the end of the ride you can jump off a cliff into the ocean to get cleaned off. Our trip was a short anniversary trip but I’d stay at Royalton Blue Waters again. Next time with the kids.