Royalton Blue Waters

Rooms were not maintained, moth eaten curtains, broken tub

Let me start by pointing out the high points: We had a swimout room which was great and the beach and pools were great as well. The Jerk Hut and the buffet were also pretty good. That was about it. The swimout room is cool - but unfortunately you give away any chance you have for some privacy or a view. Now upon arrival, we were directed to our room. When we used our key to enter our room, there were people in there talking to a butler and they all said that their key did not work to get in the room (obviously because it wasn't their room). So we were then moved to another room and upgraded to the Diamond Club experience and comped a free bottle of chardonnay. Okay, sounds nice. If you've even been to a Diamond Club lounge anywhere else, it is pretty sweet! Not here - there was never any good food available in there and if there was it was always gone and never replaced when asked. NOT worth the money if you are going to pay for it. Seriously. Our first dining experience was in the Steak house, where we waited over an hour to be seated although the place was full of empty tables. Our server continually told us things were not available to order when we saw the table behind us ordering the exact things we asked for. It kind of turned into a joke at that time. We were provided cheesecake (which to this time I still have no clue what it was we were served.) The table behind us had some that was visibly cheesecake and so we asked why we were not provided that. He said it was just a diff topping. Then he finally brought us the cheesecake and replied "Sorry. I don't eat sweets." Zen restaurant - DO NOT WASTE YOUR TIME. Wish we could get that night back to try somewhere else. Literally people at table in Zen walked out of their meal. Horrible! If you sit in the middle section, they have 1 chef for 2 tables - quite weird. and a very little bit of food - my 3 pieces of steak were all fatty. The other restaurants we wanted to try were all apparently closed while we were there. I did not pick this resort. It was selected for a friends destination wedding - the wedding was beautiful! But if I had done my own research to pick a place to stay in Jamaica - it definitely would not have been here. I would not recommend to anyone.

My experience overall was not what i paid for. Upon arrival to the hotel they greeted us and the process to get our room took about an hour. All of that to go to 1 elevator that goes to the main lobby and other floors as well to get to a double bed room. After the reservation clerk noted we were a couple and it was an anniversary. Waited awhile for the elevator and went back downstairs to wait another hour to get another room which wasn’t ready. They wouldn’t let our taxi in unless we informed security. we paid for diamond club but weren’t getting the amenities because we were provided the wrong bracelets that took another 1.5hr speaking to them because they didn’t have enough bracelets. The power went out that night! It’s the same food everyday. They don’t provided liquor until a certain time i can go on and on. I wish the experience was better we mentioned it to staff and upon asking for a manager it so happened everyone is going to a meeting. Definitely not what’s advertise and the room doors are broken and patched up. O yea asked for upgrades as well but they said they weren’t available.

First of all this place is absolutely beautiful. It says Montego Bay but it's really Falmouth (Lewany) about an hour outside of Montego Bay. The resort is beautiful, a lot of resort space, pools, and places to eat. Vernon helped us to out room and as they say oriented us to the room Super nice welcome from him. Janelle, concierge, worked with my fiance to make the trip really specially. (I know that now... Thank you Janelle). BERRY, our pool server for our stay was AMAZING. He truly enjoys is job and takes pride in making sure you are enjoying yourself. No matter the request he will make sure e takes care of you. Shane made the drinks thay BERRY served and he was nice and personable. The facilities, as I said are quite nice and yes there is a BUT we had hot water only one night of out stay. There was was a situation with the water were there was a stinch of sewage that filled the air by the pool, pool bar, and as you walked in and out of the lobby in the hotel. Booked hotel through cheap Caribbean which was an amazing rate. We had the swim out room which my fiance enjoyed daily, in am with his coffee and evening night cap. We definately do not hold the water situation against the hotel as tho ga do happen but......... Cold cold showers and couldn't use the jacuzzi tub which is amazing looking. Overall, I'd give the resort a 5/10. Love to come back when they agent having water issues. The rest of the resort were so good and the serviceade you overlook the negative points. Definately will go back.