Royalton Bavaro Resort & Spa

employees should speak English, most of us were from the U.S. your employees didn't understand what we were saying

When we arrived the appearance of the resort was nice. I appreciated the information provided regarding avoid brushing teeth with the faucet water & use of cards in outside areas. The staff were great at making sure we remained safe. The food was good & staff were great. The only rude people I encountered were other guest. My only complaint were the people who were placed at desk outside the rooms to invite you to a timeshare type seminar. The seminar takes up your day. In addition if you do shared transportation you have to attend a presentation on excursions & they still don't give you your time. They ask you to come by later to obtain it. Otherwise good family resort. Singles should use another adult only resort.

I travel 4 times a year and I try to to diftent places all the time , I like the property and very well design but that’s was all , the Staff very rude always trying to be very slick unprofessional and talking loud at each and as well talking bad in there own language which I happend to to speak fluent Spanish , I’m extremely discussed from this place even if they will give it to me for free to go back I will refuse to go . It is so sad a property like this to have this type of management . Every one trying to steel money from the customer and have to pay for the umbrella on the beach(that was included on the Package) and as well I spend $600 only tip for the crew just to be on point and to enjoy my vecation but that didn’t do it , and you give them the money that they ask many times need change because I hade big bills they will never come back to bring the change I had to chase 2 of the guys that stay by the beach area , I got a presidential suite And purchased a diamond club with it To have more access food swimming pool and more stuff that they come with the diamond club which this was a true lie because everyone that had a normal room and didn’t had a diamond club have the same access as I did . And I still don’t understand why to pay the diamond club and getting nothing out of it . Worthless

I travel to all-inclusive resorts twice a year with family and friends. I don't expect to be treated differently and always take extra money to tip the employees for their efforts. On this trip, I had multiple terrible experiences with management. The first started with my scheduling a massage. The massage was $135.00 for 50 minutes. I was at the spa ahead of time for my appointment. Short story is that the masseuse let me into the room and started the massage more 15 than minutes late and stopped almost 15 minutes early. This was a very expensive massage. Next was the poor treatment we received at 3 of the restaurants. We had 14 people in our group and were happy to divide up to accomadate the needs of the different restaurants. I was met with responses of either eating at 5:30 or after 9. Example, on my arrival management asked that I be patient with the restaurants as they try to accommodate a large group and asked that I go to restaurants very early at meal time to secure later seating. At Brazilian restaurant the manager said 5:30 or 9, no in-between and did it in a very terse manner. His assistant said if we show up at 8:30 they will try to get us in a little earlier if possible. I took the reservation. At 8 my family members were ready to eat so we decided to go to the buffet. I walked back to the restaurant to cancel our reservation. Upon arrival, the restaurant was mostly empty. I canceled without incident. The following night we experienced a similar incident at the italian restaurant. After being told we had a 2 hour wait with 20 tables ahead of us we went to the bar. After an hour and 15 of waitng my sister went to inquire about progress on our wait. She was told there were still 20 tables ahead of us and to expect at least 2 hours more hours. She asked the hostess if that was correct and was told, "for you there are now 21 tables ahead of you". I made an appointment with the manager, Dario Perez, to vent some of my frustrations with the experiences we were having. His response was that he wanted to make my experience better and insisted on doing something for me. I was clear and thanked him for his time and listening to me but did not need anything in return. I did not feel our trip was destroyed and did not need anything extra. He stopped me the following day and said he was going to credit the cost of my massage but I would need to sign a paper as a receipt. The paper was a non-disclosure with the threat of financial damages if I discussed my experiences with anyone. Next up was checkout which was a storm of bad behavior and extra charges that they tried to give my nephews. The manager was there and would not acknowledge me or look my direction. I assume this is because I didn't sign his disclosure. We had money taken from a room, charges for a broken remote (a second remote) found in the couch cushions and an attempt to collect an additional $180.00 for a broken room bracelet when the manager refused to check out my nephews for not paying for the second remote found in their room. Lesson learned. Iberostar here I come in February!