Royalton Bavaro, An Autograph Collection All - Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12491 reviews

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  Locked out my room!!

  I visited the Royalton with my family. It was an underwhelming experience but also stressful. On the 2nd day of our trip Yesica locked us out of our room because she needed a signature. Her lack of diligence at check-in caused her unprofessional and rude actions, especially given that the room was paid in full at check out $3400+. She did not call or contact our butler Jesus to request the signature. No manager ever followed up about this manner. Customer service is lacking from all staff especially the males. Pool closes at 6pm and even the hot tubs are shut off. I would not recommend spend your money elsewhere!

  Jun 28, 2025
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  Fabulous place and best butler!!

  Kelvin is the greatest butler there. Anytime there was an issue he resolved! He is what enhances what Royalton Bávaro has to offer. This is such a great place for family and friends.

  Jun 28, 2025
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  Stay Away

  We have been to this hotel when it just opened and figured it wasn’t that long ago so why not give it a try- big mistake! The service isn’t bad, food edible, drinks watered down … but the rooms and facilities are disgusting and in need of massive repair. Plaster crumbling off the walls, paint bubbling and looking like a bubble you can pop. The towels gave not been changed in This hotel since they opened- they are filthy, covered in stains and are as thin as paper. The corridors are dirty, walks are dirty, floors poorly washed. What’s even worse is that we read many of these reviews and decided to add the Diamond club thinking it would be better - DO NOT WASTE YOUR MONEY all you get is a butler - ours is Joelle he’s a super nice guy, comes to see us everyday and made us dinner reservationss but thst just about the only good part of the Diamond Club. The beach bag I was meant to have is not happening thrrr are none at the propert , room and amenities are just as crappy, and the turn down service happened once Do yourself a favor go someplace else!

  Jun 27, 2025
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  Overall Good Vacation, but Resort Needs Improvement.

  Our family vacation at Royalton Bavaro was enjoyable overall. We upgraded to Diamond Club, which I highly recommend—it made check-in and check-out much smoother. We had Delvis as our butler, and he truly made our stay extra special, he checked on us daily and always had a positive attitude. The Diamond Club pool was my favorite spot, and having access to an additional buffet was super convenient. Most of the staff were amazing. Special shoutout to Yuleimi Figueroa, the hostess at the DC buffet—she was incredibly sweet and provided excellent customer service. The beach and pool servers were also fantastic; they work so hard and really made a difference in our experience. A few members of the concierge team were genuinely kind and helpful, even though we didn’t attend the timeshare presentation. We stayed in Building 19, Room 19310, which was a family ocean view suite. The beds were just okay, and we didn’t initially have enough pillows or blankets, but we eventually got more after some follow-up. The AC was very cold, but at least it worked well. Our fridge was fully stocked and refilled daily, which was appreciated. The fitness center was excellent, I enjoyed my workout every morning. The food was pretty good most of the time, though I did eat something that didn’t sit well with my stomach. The drinks were great, and there was a nice variety. My main concern was with cleanliness and maintenance, especially the bug issue. We saw several cockroaches in the hallway outside our room, a few small ones inside our room, and even one in the buffet dining area. This really needs to be addressed. Additionally, the resort could benefit from better upkeep—like fresh paint and more consistent cleaning. Overall, I’d rate the resort 3.5 stars, but it has the potential to be a 5-star experience if these issues are resolved. This was also my first time booking through Costco Travel, and it was a great experience—I’ll definitely use them again in the future

  Jun 27, 2025
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  Wonderful trip with a few hiccups

  I was a bit concerned about our trip after reading some recent 1 star reviews. However, I was pleasantly surprised! The resort was very nice and we had a wonderful time. The shows were absolutely amazing! I was surprised that the resort would have such talented performers. Our favorites were the Michael Jackson show and Adele. The Adele performer sang (did not lip synch) and did a phenomenal job. It was a definite highlight of the trip. The beaches and pools were beautiful and we had no trouble finding chairs. All of the staff we encountered were kind and helpful. We were traveling with teenage girls so we were very concerned about the recent warnings regarding crime in the DR. I can honestly say that we always felt very safe. We did have some money stolen from one of the rooms so put all valuables in the safe, Things to Note: *Make sure to bring your booking credit card* One of the members of our party did not bring the credit card she booked with. The man at the counter, along with the manager, charged her again using a different card she brought. She had emails and evidence that she had paid previously but insisted they charge her again before letting her check in. She was understandably very upset and spent hours on the phone with Marriott and her credit card company getting it resolved. *The food situation is a mess* You cannot book a restaurant reservation before checking in. They want you to use the app but when you check in and check the app there are no reservations. We were told to go to guest services at 9 am the next morning for help with reservations. We went and were able to book restaurants for every other night. It helps to bring a tip. It’s not required but we found it was helpful. The best one was ZEN Al a carte. We also liked the Italian restaurant but the steakhouse was a disappointment. For lunch, go the buffet near the beach. It was so much better than the main buffet. The food truck near the pool is mediocre at best. *Cleanliness* For the most part things were clean, but on several different occasions we found numerous dirty plates. Some looked like they weren’t even rinsed. I’ve never eaten anywhere where I’ve seen such blatant dirty plates and glasses. This happened mainly at the buffets but was definitely concerning. The buffets are much better if you go right after it opens. They seem to struggle with replenishing food and clean plates. *bring your own tube* This is the first lazy river that I have ever been to that does not supply tubes. Of course they are available for purchase at the gift shop;) save some money and stick a couple in your suitcase. All in all we had a great time! However, the resort is in no form or fashion a “5 star resort”. Temper your expectations and you will have a wonderful time. We paid roughly $300 per night because we booked during the black day special. We think we definitely got our money’s worth and then some!

  Jun 26, 2025