Royalton Bavaro, An Autograph Collection All - Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13034 reviews

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  Stay away

  I will never be back at this hotel. The service is awful. The people are the front desk are so rude. Worst hotel I’ve stayed at

  Dec 12, 2025
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  Never Going Back

  Let’s just say that I’ll never come back here again. And I’d never recommend this place to any of my friends. I was deeply disappointed with the quality of this “resort.” I’ve stayed at many different Autograph Collection properties around the world, and this has to be one of the worst ones I’ve ever seen or stayed at. I’m shocked with the volume of 4-star reviews here. Did we stay at the same resort? Let me start with positives: The exterior common areas were well kept overall. Landscaping was tasteful, pools were clean, sidewalks and lounge spaces were well maintained and lounge chairs by the beach were actually very nice and comfortable. That’s about it for positives. I’ll keep the negative commentary short & to the point: This is an old & tired property. The buildings are old & dilapidated, They’ve slapped paint over so many areas, but it looks sloppy (and lots of stuff needs repair). Broken elevators, missing door handles, cracked tiles & windows, malfunctioning fans, dripping faucets… and the list goes on. Our room was horrible! Because I am a Bonvoy (Marriott) Titanium member, I’ve accumulated tons of points, and was able to use “free” nights and points to book this 5 day stay. We booked the least expensive room (garden view) because with my status I usually get upgraded 1-2 levels for free. Before arriving, I received an email asking me if we’d like to upgrade to “Diamond” which would give us access to more restaurants, better rooms etc. I replied to ____ saying I would definitely be interested. Never heard back! And when we arrived at resort, we noticed the place wasn’t even half full for the first 3 days. They most definitely had rooms, but never offered me an upgrade for free or paid. The pics I attach with this review will speak for itself. Broken faucets, leaking tub, dripping shower all day & night. Loud frig. Broken ceiling fan. Sloppy paint touch ups throughout. Poorly repaired holes in walls. Old furniture. Moldy and stained bed lamps. Lots of mold in shower/bathroom. And mattress seemed like it was ready to be replaced. (Elevator at building 18 didn’t work, so it was stairs for us most of the week) As for hospitality… about half of the folks were friendly and hospitable, while many/most others were not. I’ve been to many hotels and resorts around the world, and would have to say that this one was one of the least hospitable ones I’ve seen. Again, a few hotel workers were very friendly and courteous, but many were rude and simply oblivious. Because we never upgraded, we were limited for food options. We tried the Rio (Brazilian steakhouse) and it was OK at best. Oceanside restaurant was like being on a cheap cruise ship. Lots of people in line for average food. Zen Japanese was ok. Beef was horrible and sushi from 7-Eleven would be better. Cook & server kept asking for tips. Annoying. Coffee shack was ok and ice cream was not gelato as advertised. Drinks were unbelievably bad everywhere. Horrible! That’s it’s. Look at pics m. And oh yeah, at checkout I had to wait 30+ mins and talk to supervisor because they wanted to charge me for my stay even though it had already been paid with points in advance. Never coming back!

  Dec 11, 2025
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  0 out of 10

  H O R R I B L E My friends room got broken into and they didn’t do anything about it, but put them in different room, IN THE SAME BUILDING!!! Crazy!!! No sense of empathy as if it happens all the time. They said they would check the food, but that it could take 48 hours…… 48 hours later, they said they saw no one… except for Casper the friendly ghost. Staff there is lazy, no the vibe DR is known for. 0/10 1 star max.

  Dec 11, 2025
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  Diamond club

  Currently here now for my sons wedding ,hotel is beautiful,,,,but unless you are diamond club forget it ,,,can't book restaurants as diamond club takes preference, I have asked twice for an iron and board ,to which I got yes sir no problem, I am still waiting, my son got upgraded to diamond club as he's getting married ,he requested iron and it was there in 30 mins ,minibar in room is hit and miss ,shouldn't have to chase for some coffee whitener at a 5 star resort ,as I say the hotel is lovely but dc takes preference, not a thought for us mere peasants .

  Dec 11, 2025
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  Overall impressed

  The resort is huge and truly beautiful. Having stayed at several resorts in the DR we were impressed. Check in was smooth and although we planned to upgrade to diamond club upon arrival we decided to wait until the next day to get a feel for the resort and its offerings. Ultimately we opted to forgo the upgrade. The rooms are beautiful and spacious although why they put a jet tub in the middle of the space is beyond me! We were assigned a concierge (which was unexpected since we didn’t upgrade to the diamond club). The concierge was super friendly initially and he was helpful in making a couple of dinner reservations but became he became super aggressive and confrontational when we decided not to attend a breakfast presentation! That was disappointing. The elevator broke down on Friday and was repaired on Tuesday. A huge problem for people with mobility issues like me. I understand another building had the same issue. We had a 3rd floor room. Building 18 is perfectly situated half way between the lobby (buffet, coffee cafe, sports bar, casino and main stage) and the beach. Although we always book adult only this was a last minute trip so we had to book a family resort. There are a LOT of kids at this resort and they have a great deal of amenities to offer families. Next time we will go back to adult only. Lunch is available from food trucks or in the seafood restaurant which doubles as the lunch buffet, it is super busy and really noisy. The food was really good with lots of options and if you eat on the patio much less crazy! The loungers are really comfortable but really close together. Plan to get up early if you want to be one or two rows back from the ocean. Lots of vendors but they are polite and will accept no for an answer. Would I go back….yes!

  Dec 11, 2025