Royalton Bavaro Resort & Spa

Lots of activities and it is fun for most of people but not me. Employee speak Spanish the most. Asked where the restroom is three times no one can understand me. Finally found someone that understands but very unhelpful. There there there.....! That’s all. And the bathroom is so disgusting! Very dirty. I can understand is by the beach but come on. What is 5 star? Fly in most of the restaurant. Buffet bars. On food everywhere. Where is the health board? I can understand few but too many that’s not a YES. Room service is terrible. I asked the milk for my kids and they say NO to me because I asked for 6 bottles. I am staying for 6 days. THATS TOO MUCH AND TOO MANY! Really? U think I will take them home? Fine I will call and ask everyday. Stocking the room is not so good for house keeping also. Always have to ask what I need. Asked for slipper on the first arrival no one show up. Asking for house keeping didn’t clean until night. No trash can lol. Only littler one in the bath room. Shower gels? Please ask! This is the first hotel that I feel like I have to ask for so many things. Cancun is so much better. Won’t be back !

First, I always read reviews for every vacation we plan. This resort is the one the confused me the most with reviews because it was either a very bad review or a very good review. There was not much to read since it's a new resort. I almost even changed my reservation to their other Royalton property but I'm glad I did not. We did the Diamond Club and very glad we did. We had a butler which was very helpful every step of the way. He made dinner reservations for us every night and always asked us whatever we needed to make our stay better. He was very easy to reach through Whats App. One day I asked him to put the Happy Birthday sash on our door for my husband since I've seen some on my neighbors. He not only put the burthday sash on the door but actually decorated our room. My husband was very surprised! Diamond Club also have their own pool and bar&grill and beach area. Oceanside for breakfast is exclusively for Diamond Club also which was great because it was just across from our building. If I got lazy to go to any restaurants, we had a lounge downstairs where they had drinks and food. Also, you get free access to their waterpark in Memories Splash. It was small but we had a great time going down the slides! Casino was still closed but they had transportation to get you to the Royalton Punta Cana. It's probably less than a 5 minute ride. Restaurants were all great. They were all quality food especially Hunter Steakhouse and Zen Teppanyaki and Sushi Bar. Score was awesome and my husband was really happy he got to watch the NBA finals on the big screen while we were on vacation. Bars were okay. Some bartenders made great drinks but some made drinks way too sweet that I cannot drink it at all and i love sweet drinks. Sometimes, I just ask for a shot and a chaser. I don't like frozen drinks but I got one frozen drink that was good. Entertainment: When I read reviews, they said there was not much entertainment and they did not have any clubs on site so there were no night activities. Well, from my experience, the entertainment which was led by their Vibe Team was awesome. They had something going on from 9AM to 2AM I think. They had games by the pool, we had a foam party, white beach party at night with a fire show, there was a circus theme day. They don't have a club but they had an open space that they made a dance floor every night by the Martini Mix Bar. Service: Everyone was super nice and I can go on with everyone's names that made our vacation awesome but I can go on for days. Bartenders especially at night were very attentive especially Greg at the Martini Mix Bar. Felipe at the lobby bar always did his tricks whenever we get a drink. Housekeeping was on point with cleaning our room in the morning and evening. Everyone always had a smile on their face whenever we see them. Pools were great. There were a few pools to choose from and it's never really crowded. The Lazy river was a great addition. We were there almost every day just hanging out even for a little bit. They had a wave rider which we did not try because I don't want to embarrass myself. I love the swim up bars especially the one at the lazy river. Beach was so disappointing. It was full of seaweed. I wish they cleaned it. That was the whole point of getting a beach front resort. It was nice just hanging out at the lounge chairs and feel the nice breeze and take a nap. The one big thing that concerned me was that reviews said they end up getting valuable things stolen from them inside the room. I was really paranoid. I never usually use the safe and my husband even asked me why I was using it for the first time but I actually left a few valuables one time because I just forgot but it was untouched. It made me wonder if they maybe just left their valuables out in the open but I would say that as long as you keep your valuables in the safe, you should be fine. Overall it was a great time. Weather was great. The breeze everyday made the heat from the sun bearable. I definitely recommend this resort.

We booked diamond club. And arrived an hour early. Waited another hour to get a swim out room. Which they wanted to charge an additional 800$ that whole hour we were also waiting on our butler. Staff at check in was friendly. I’m just upset we originally were told with diamond club you’d get swim out. This wasn’t the case. So finally two hours later our room was ready. And not very clean. Food was ok. Nothing i would be excited about. Buffet food was always sitting out not fresh. Overall it was okay. I wouldn’t go back though. Needs a lot of improvement with staff. I understand it’s a new resort. So you’d think they’d care more. Not the case.

This resort is ideal for family fun! Our family had a fantastic time and never got bored. We normally do an excursion on vacations, but the resort had so much to offer that we did not feel the need to leave. We would love to go back another time!