What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Bell boy Javier Reyes and Bryan.
If you see a bell boy named javier Reyes, do not walk but go run to him. Best personality and customer service I have received in years. Will go miles beyond to make you feel comfortable during your stay and will help you with anything you need or want. And if you go to the buffet ask for Bryan. Provides excellent service while being engaging with very impressive sound impersonations.
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Shout Out!!!
My experience at Platinum Yucatan Princess was amazing. Staff were friendly and food was good. Clean and nice. Rogelio Esquivel Made my dinner experience welcoming. He was nice and so professional every time I would go for dinner. Shout out to Rogelio.🏝️🏖️
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Most Relaxing Adults Only Trip in Mexico
The best keep secret Adults Only resort in Playa de Carmen Mexico 🇲🇽. The staff members are GREAT, especially Jauler Reyes. He was the most helpful bellboy we've had throughout all of our traveling around the world. Also, Rodolfo at La Hacienda over at the Grand Riviera Princess made our final dinner night very special. Call Alfred with Stargaze Vacations at 1.844.782.7429 to plan your vacation.
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Great experience!!
The hotel was great.The entire staff was very attentive and helpful. The rooms were very comfortable. Room service was fairly quick, and the food was good. They had a very friendly entertainment team, specially Beto and Luna. Great experience!!!
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Amazing week and amazing staff
My husband and I had a great time! We were in a junior swim out room (4012) and it was the perfect location for us- not right beside the main pool but close to everything. It was a big room and well stocked. We had lots of fun doing the activities each day. There was a good variety of games and activities at the main pool and sports park. Some of our favourites were the music and movie trivia, aqua Zumba, aqua aerobics, crazy games, guacamole and ceviche classes, casino night and SUP yoga. Big thanks to the Entertainment Team including Luna, Joni, Beto, Gordon Ramsey, Malu and Tania! They always brought the energy and excitement to the different activities. Marcos was a great SUP yoga instructor. Thank you to the other staff who were so lovely and helpful, too! Herribierto the bartender, Miguel in the restaurants and Armando in the buffet just to name a few. Enrique and the bellhop team were all so friendly as well. We enjoyed all the food especially the flavours at La Bruchetta and the variety at the buffet. Overall, we had an amazing week. We would definitely recommend it!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.