What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8266 reviews
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Jul 13, 2025Amazing week and amazing staff
My husband and I had a great time! We were in a junior swim out room (4012) and it was the perfect location for us- not right beside the main pool but close to everything. It was a big room and well stocked. We had lots of fun doing the activities each day. There was a good variety of games and activities at the main pool and sports park. Some of our favourites were the music and movie trivia, aqua Zumba, aqua aerobics, crazy games, guacamole and ceviche classes, casino night and SUP yoga. Big thanks to the Entertainment Team including Luna, Joni, Beto, Gordon Ramsey, Malu and Tania! They always brought the energy and excitement to the different activities. Marcos was a great SUP yoga instructor. Thank you to the other staff who were so lovely and helpful, too! Herribierto the bartender, Miguel in the restaurants and Armando in the buffet just to name a few. Enrique and the bellhop team were all so friendly as well. We enjoyed all the food especially the flavours at La Bruchetta and the variety at the buffet. Overall, we had an amazing week. We would definitely recommend it!
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Jul 10, 2025
Amazing Staff!
Amazing friendly staff, specifically Javier the bell man. What a wonderful human he is! Every morning he was there we were greeted warmly with a smile, and questions of our plans, and recommendations. He made me feel at home even in a different country than my home.
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Jul 10, 2025Drug dealing bartenders and hookers
It is a nice resort.The beach was closed, which nobody said everybody who works.There is an incompetent morons. asked. The bell boys how I could bring a guest in and they told me and when I did They told me no because I didn't ask polite enough and then they made up Some nonsense story about how I threatened them and I was kicked out of the hotel five days into my fourteen They stay with nowhere to go no support And nothing but more expenses all the way through and another fight home Now they won't give any credit even though they screwed up my reserve seats on the airplane sunwing That's a $100 on the drain.They said they couldn't do it even though it's for disability reasons , my excursion Was a screw up and I haven't got my money back for that one either
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Jul 09, 2025
Vacation
Excelent atention of Javier Reyes of Bell boy. Very good person and good job. Tanhks por do you have this People 🙋🙋🙋👍👍👍👍👍👍👍
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Jul 09, 2025
Favorite resort-4th time here and we will return!
This was our 4th time here and this resort never disappoints! Great food, we mostly ate buffet at the sister resort as it had more options! The coffee is phenomenal wherever you go. The rooms are clean, spacious and never run out of nice clean towels. Beds are a little bit hard for my liking but the swim out room makes up for this. Nice hot water everyday, fridge is always stocked up. Unfortunately the beach was covered in sargassum but that did not ruin our trip, as we were always in the pool. Pool staff are always greeting you with a smile and ready to whip up a beverage for you. Entertainment team never disappoints with fun games! Hotel cleaning staff and all staff always greet you with a "Hola! Buenas dias" live that! Front concierge staff are very helpful with whatever you need! Israel is the bomb when helping with booking taxi, making sure you are safe at all times and lifting my heavy luggage! We will be returning again soon!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.