What We Love

  • Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
  • The Concierge Services make your vacation a memorable experience.
  • The resort is located between Cancun, Tulum and other unforgettable tourist destinations.

Things to Know

  • Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Hotel Promotions
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive:

*  Room with king size bed (Subject to availability)
*  Petit fours Platter (1 per stay)
*  One bottle of sparkling wine
*  Nightly bed turndown service
*  Late check out free of charge (Subject to availability)
*  Special decoration in the room
*  Special dinner for honeymooners
*  Complementary photo souvenir

Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maximum of 30 days before arrival date.  To receive this offer, just enter ""HONEYMOON"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Applicable Dates:
Booking Dates: 30 Nov 2022 to 22 Dec 2027
Travel Dates: 30 Nov 2022 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  Premium Beverages.
*  Fully equipped Fitness Centre
*  Daytime organized activities and nightly Entertainment
*  Club “La Salsa”
*  Non-motorized water Sports (free use)
*  6 tennis courts
*  1 multiuse court (basketball, football, etc.)
*  Introductory scuba lesson (1 lesson per person per stay)
*  Baseball batting boxes
*  Golf driving range
*  Open trail for walking / running
*  Wi-fi internet connection
*  24 Hour Room Service
*  Club house
*  Umbrella in all the rooms
*  Private check in with cold towels and welcome drink on arrival
*  Access to the facilities and services of the Hotels Grand Riviera Princess and Grand Sunset Princess (except their Family, Platinum & Villas Exclusive areas)

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 25 Mar 2024 to 22 Dec 2027
Travel Dates: 25 Mar 2024 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Enjoy a mouth-watering variety of delicious a la carte dining options during your stay!
OnSite Dining
  • Restaurant
    a la carte restaurants
    -The Kotatsu
    -Rodeo
    -Aroma
    -Bruschetta and Buffet
     
    Attire:
    Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women) 
  • Restaurant Aroma
    Reservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
  • Restaurant Bruschetta
    Reservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
  • Restaurant Rodeo Grill
    Reservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only. 
  • Restaurant Thao
    Reservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
  • Restaurant Yucatan Buffet
    No reservation required for this international buffet restaurant.  Open during breakfast, lunch, and dinner hours and closed in between.
  • Various Bars/Lounges

    - Bar Plaza
    - Bar Lobby
    - Bar de Espera
    - Bar Piscina Platinum
    - Bar Salsa
    - Bar Pool
    - Bar Sky

Enjoy 24-hour room service, laundry / valet service , public Wi-Fi, and more!
On-Site Amenities
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • 24-hour room service†
  • Concierge desk
  • Exercise gym
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Meeting rooms†
  • Non-smoking rooms available
  • Outdoor pool
  • Phone services†
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Water sports†
Off-Site Amenities
  • Business Center†
On-Site Wedding Services
  • Please contact the property directly for more information about available wedding services.

† Fees may apply

Spend an evening out dancing, or enjoy an indulgent afternoon in the resort's spa center.
On-Site Recreation
  • Dancing †
  • Fitness center on-site
  • Jogging trail
    Shared open trail for walking and running.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Shopping †
  • Spa †
  • Tennis court †

    There are 6 tennis courts.

Off-Site Attraction
  • Playa del Carmen

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8254 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Princess is just a Great Resort chain

    I have been going to this place and the grand riviera for years. The service, great, food great, always get a swim up if possible. Way better than riu and less expensive. I am going again in August for 6 days, which i usually stay 12 in November, but am going Thailand for a month in December. The only issues I have is the beach, and the seaweed, which can be miserable, but it's a crap shoot on that, and it affects not this resort, but all of them in Playa when it happens, and it is stinky and miserable.

    Jul 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Memorable experience

    I spend a full week with my wife and our Time there was simply amazing. I tried to attend to all the activities and entertainments and I was not disappointed. The foam party in the pool is a must. And special shoutout to “Betto Sexy” for being such a dedicated host and making sure that we were always entertained

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely fantastic stay.

    Javier, Javier, Javier Reyes, our absolutely amazing bell hop. He started off our stay with the warmest and happiest welcome. Not only did he provide amazing service, he remembered our names all week. He is such an incredible human and I wish him so much love and happiness. As for the food, it was amazing. The chef who cooked the duck in the buffet and the Aroma restaurant should be praised daily. It was one of the best things I have ever eaten. When it comes to the resort itself, if you are looking for a more intimate resort, this is it. Everything is close to the rooms, it’s not a large place but the staff is phenomenal, the rooms are clean and it’s fairly close to the airport. I’m not one to revisit a resort twice, but this one would be on my list if I did. The beach was small and unfortunately not useable purely due to the time of year and seaweed that is completely out of their control. Overall, our stay was amazing!

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Relaxing and great service

    We had a relaxing and lovely stay. The service is great from the bellhops Enrique & Flavio, to the entertainment staff, special should out to Mar, hot chocolate Jonny, sexy David, & Zuli who made our rainy day such a fun one. All of the staff is great! The beach was disappointing and unusable, which we knew was a possibility with the seaweed. I would also recommend the swim out rooms and bypass the hotub/Jacuzzi which was also unusable. Overall I did enjoy my stay.

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Yucatan Princess

    A very good stay at a very nice hotel. My favourite restaurant was the Rodeo Grill. The other restaurants were average. All staff were very friendly and accommodating. The pools are nice and the bar service is good. Our room came with a hot tub that didn't work well. I suppose we could have complained and upgraded, but we were too busy having fun doing other things. Special thanks to the bellhops, Enrique and Flavio! Super friendly and helpful guys!

    Jun 28, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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