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Located in "the zone", you and the family will slip into your own serious Chill Zone at this epic resort. Not just becau
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Located in "the zone", you and the family will slip into your own serious Chill Zone at this epic resort. Not just because of its Mayan architecture and commanding presence, but seriously - all the food and drink, gobs of activities (lots, too, for the kids) along with outstanding photo (and Selfie) views with an ocean backdrop from almost any part of the resort. Not sure what to do because there's so much? Just nestle up poolside while you decide because there's a margarita waiting with your name on it.
"The resort was awesome, excellent service with hard working people and the quality of the rooms are outstanding I would rate this almost a 5 star hotel. Me and my girlfriend stayed at the 8th floor and..." – SpeedyMark2016
175 out of 233 (75%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.2
Beaches & Pools
4.4
Dining Options
3.4
Room Comfort
3.8
"The resort was awesome, excellent service with hard working people and the quality of the rooms are outstanding I would rate this almost a 5 star hotel. Me and my girlfriend stayed at the 8th floor and..." – SpeedyMark2016
175 out of 233 (75%) customers would recommend this product to a friend.
All Customer Reviews
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June 12, 2018
Food Sucks!
I have been here several times but food keep gettimg worse each time. Every day is the same food. No flavor just bland! Like we are in Mexico what happe. to all the deliciouse food my country has to offer. You will not find it here. This will be the last time we visit.
Advertised as 5/5. Was expecting 4/5. But got 2/5.
Let's start with what's good:
- Service in Cancun is excellent. I've been there multiple times in different resorts, and staff is always kind and professional. To me, it's 5/5.
- Room was excellent too. Clean, comfortable, and quiet without being luxurious. We don't require more. To me is has 5/5.
Now the bad stuff:
- Dining options were limited and the quality was average. The hotel advertises a Brazilian steakhouse as one of its dining options but the steakhouse no longer exists. I find this practice very disingenuous to prospects and actual guests because by the time you find out, it's too late. The hotel does not serve natural fruit juices (it's all from concentrate), no espresso coffee, ice cream was almost impossible to find, and overall food quality was average. I would have gone for 3/5 but the restaurant lie makes it a 2/5 for me.
- As far as value goes, well, there's no room service included, the hotel has too many stairs up and down, would not recommend to anybody that has problems going up and down stairs, the pools are really small, and the hotel just looks very old. Definitely not a 5-star like they advertise it. It's a 2/5 for me in value.
Finally the worst item for us: the beach, it was awful.
I my previous trips I had been to the north facing side of Cancun where the water is calm but not turquoise. This time around, we were shooting for that turquoise feeling, well yes, we got the color, but it was so choppy that it was impossible to get in, and here's the worst part, it stays like that for the whole year, always choppy, never calm, not even in the morning. Please do not make the mistake to think I'm judging Cancun because of having the bad luck of visiting during bad weather, nop, do your research, google things, and you will see. I still can't wrap my head around why hotels have not invested in some sort of artificial barriers to the wave issue. Again, do your research, Cancun is always choppy if you visit the hotel zone. Sea weeds are abundant and disgusting too.
So yes, that's my take, the overall result is below average for me: a 2/5. Me and my family are in the market for another spot this year, but Cancun did not work for us. I hope this review helps.
The staff is great! The rooms are clean! There is always something to do. I will definitely be back. It was my second time visiting the resort and both times I’ve been extremely pleased.
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Ask a question about Royal Solaris Cancun or help someone else answer theirs.
Can you answer these questions?
15 questions, 115 answers.
Is there only one restaurant open past 6 for dinner?? Is it guaranteed seating then?10 answers
2 years, 31 months ago
Philly
There are several open after 6, but they require certain dress codes. The pamphlet they give you when you check in says sleeves are the only requirement, but it is hit and miss and they might not allow you in if they don't like what you are wearing.
LongRifle
past 9pm and no gaurentee seating but never had a problem with seating
dw0099
There was always 2 out of the 3 restaurants open past 6pm. The Marco Polo was very good, and that restaurant requires a reservation. I had never been refused. Note that I went in April.
NickSook
no you can make reservations at one or go to the buffet
Roze
Restaurant set up is funky. Buffet is open as is another restaurant that is open as a restaurant sometimes and a buffet sometimes. The lead place takes reservations which are made during the hours most are doing the tourist thing. Nothing open past 9:30 and nothing from about 11 to 12:30.
Yournamehere
there are others. you should get reservations to Marco Polo though. it's still free, but it's a nice dinner. also, there are a lot of nice restaurants nearby. (google the Columbus cruise)
baileyaye
No, there were actually 5 restaurants that had seating after 6 PM for dinner. One was reservations only, three were al-la-cart ordering and one was the buffet.
Saboo40
One buffet
One fine dining-reservations suggested
One casual dining outside-no reservations needed
angirelli
Yes and no. The buffet is the only one open seating after 6. Its the only downside but I've experienced this at every all inclusive resort. Yea there is always a ton of open seating. Marco Polo is another one. Its their best restaurant and we had reservations at 8:30pm there. You have to make reservations for that one in the morning/afternoon.
Nicoleandharrys
There are 2 places opened for dinner after 6 without reservation plus sushi bar , pizza station and snacks bar at the pool.
Bcvg
all inclusive?5 answers
what is included?
2 years, 30 months ago
Indianapolis, Indiana, USA
All inclusive includes all your meals and drinks at the resort, as well as any non-motorized water activities.
SalCC
food, drinks, classes, towels one per person, slippers, numerous pools, night entertainment, life guards
dw0099
Basically everything but Wifi.
DrMattie
food, drinks, alcoholic beverages and free water sports
Roze
Food, drinks, room, pool use, beach use, hot tub, swim up bar, pool side snack bar, towels, stocked fridge, room service, a few restaurants, shows, paddle boats, kayaks, and there are free transportation with dinner to Senor Frogs and Cocoa Bongo.
RosieNY
was what included? the only thing extra i had to pay for was $16 for wifi, and transportation to/from the airport.
baileyaye
Are there entertainers at the pool?10 answers
2 years, 29 months ago
NJ
a dj at times
dw0099
Yes. Their are people doing all kinds of different things at the non adult pool.
Luminosity
Please check with the resort directly for the most up to date information regarding activities. Their international phone number is: (01152 to dial out) (998) 848-8400.
TimCC
There is entertainmentioned by staff but not entertainers
Yournamehere
yes. there is a swim-up bar. they were also doing trivia at the pool while i was there.
baileyaye
Not entertainers, but recreation leaders who run different activities all day long at the pool, such as salsa dancing lessons, yoga in the pool, ping pong tournaments, volleyball games, hoop games that the kids line up for. All of these are family friendly. And they make it funny and entertaining to watch if you're not involved in the activities.
travelmama4
Yes. there is plenty of Basic Pool Entertainment Activities.
Yoga, Volleyball, Soccer, Canoe Tug of War. Ping Pong
IglooMaker
Yes, sometimes an announcer for random dance parties
MariayShawn
yes, off and on all day.
water exercise
water volleyball
bingo
angirelli
every day
Nicoleandharrys
is alcohol included in the all inclusive?10 answers
2 years, 29 months ago
maryland
Yes, alcoholic beverages are included.
SalCC
All you can eat and drink including alcohol.
Nahui
Yes but it is bottom shelf alcohol. Two beers and a bunch of mixed drinks.
applepie28
yes
Roze
Yes!
RosieNY
Yes. House wine was great. The pours were not premium and I was never sure what was available.
Yournamehere
yup
baileyaye
Yes, but they were very weak. I am not a drinker but my friends said, they couldn't taste anything.
Janwilro
Yes, alcohol IS included in the all-inclusive rate.
Saboo40
Yes. But most of it is Mexican liquor, rum, gin vodka. It' may not be quite as good as what you may be used to but for free it will certainly do.
JRA76040
Is there beach volleyball10 answers
2 years, 28 months ago
Jeannine
Yes, there is beach volleyball.
SalCC
Yes there is, you can contact the hotel and ask if they can provide the equipment. Most likely they do.
Nahui
Yes. And vball in pool too.
Cancan2016a
Yes! Also pool volleyball!
applepie28
Appeared to be. Ask to be sure.
Yournamehere
Yes, and volleyball inside the pool.
travelmama4
Yes, they had beach volley ball and soccer plus a pool volley ball net up as well.
Saboo40
yes and pool volleyball as well
Nicoleandharrys
Yes! Several times per day each day! We played all the time!!
Bcvg
Yes. There is a net setup on the beach. It's not an organized activity, just first come first serve.
CzechWreck68
Is there a swim up bar at the pool?10 answers
2 years, 28 months ago
TexasAggies
Yes there is a swim up bar.
CCGreg
Yes
crystalblue
yes
Roze
One. Busy.
Yournamehere
yes
baileyaye
Yes! Great swim up bar with pool seats and fast service and beautiful palapa roof right in the center of the action.
travelmama4
Yes .. It's over by 5p though!
Joji
Yes. It has seats in the water also.
JRA76040
yep
Nicoleandharrys
Absolutely. But it does close early around 6pm.
CzechWreck68
How much is the wifi fee?10 answers
2 years, 28 months ago
Glen
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. Roughly $10 a day.
DrMattie
16 USD per day. Absurd.
NickSook
Way way too much. Like $16 per day. If WiFi is important, go somewhere else.
Yournamehere
$16 a day, may be cheaper if you buy more than one day at a time, but i only did the 24-hour.
baileyaye
$16 usd per day
Jennychen
We paid $10 per day for WiFi and Internet access. That is probably the only complaint I have is that wasn't included.
Saboo40
I paid $53.00 for a total of 5 days.
nivlek9
$16 per day...per device!
Marlos
@$20 a night during high season. They will try to offer a free night if you go to their presentation but don't do it. Its a scam. But if you do get sucked into the Membership club just remember you have 5 days to cancel and don't let them tell you otherwise
RoyalSolarisMember
$8 a day
melbeaupre
Are there balconies in the room? Doesnt look so in the pictures10 answers
2 years, 28 months ago
tammyamo
Hello, There are no patios or Balcony included in the room categories we offer.
bthornton
There are no balconies offered for the room categories offered. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not for most rooms. Limited #s
crystalblue
I'm a balcony lover, too! However, my room did not have a balcony. It worked out fine though because I was out and about majority of my stay. The room was just to sleep, shower, and change clothes.
Ningda
No Balconies.
NickSook
We didn't have a balcony but the view from the ocean room is amazing. I did notice that some of the rooms had balconys but I think they were suites on the corners of the resort
nancya
Depends on what you pay and what room. Cheap rooms no.
Yournamehere
some rooms do. there are rooms with jacuzzi tubs on the balcony/patio. that's the room i had, and that's the room you should get.
baileyaye
No balconies. But the windows open. (unlike most hotels)
travelmama4
No, unless you fold to their upsell to a better room in their "better" resort
MariayShawn
What's the best, leadt expensive way to get from the airport to the hotel? Taxi?10 answers
2 years, 26 months ago
Key West
As there aren't many regulated taxi services, we cannot say what the rates would be. We offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We took prearranged supers hustle for $21 US for 2. Taxi tariff appeared to be the same price. Next time, prearranged transport to hot, taxi back.
Yournamehere
super shuttle is cheaper than a cab, but barely. i'd go with whatever is quickest.
baileyaye
Taxis can actually be one of the most expensive ways. It is best to register with a shuttle service ahead of time online if you can. This will ensure you also get your return service settled at the same time as most are round trip deals. You pay with a credit card and there is no haggling about prices when you arrive. All you'll need is cash for a tip. There are numerous companies doing this and they will meet you outside the airport. The vans are great and the service is fantastic, all very professional and safe. We used AMSTAR and they were fantastic, on time, and even confirmed our return flight the day before we left, for us. It turned out to be about $75 ROUNDTRIP for all four of us for about a 15-20 minute ride to our hotel. A taxi would likely be about that for just ONE WAY. Plus setting it up ahead of time is one less thing to stress about when you arrive after the long, exhausting trip. There were plenty more companies offering this service at the airport, picking up their registered passengers. A search online should give a good list of options.
travelmama4
I searched some companies before I go, I will recommend USA transfer which we booked, good price and friendly services
Jennychen
Shuttle provided by Cheep Careabien
IglooMaker
We have used USA Transfers and have been very pleased. For 3 people, it cost us $55 total round trip and had comfortable spacious vehicles or vans and timely courteous service.
Saboo40
Book a shuttle service from cheapcaribbean.com. My friend that did not do so ended up paying $70.00 to a taxi driver just one way! Three of us that booked through cheapcaribbean.com paid only a fraction of that for a two way transportation service.
nivlek9
You can purchase a round trip shuttle when you get to the airport. You may have to wait a little bit for the shuttle to fill before it departs. I did not find the wait to be too long.
The taxis will be much more expensive but will take you right away.
JRA76040
when u book with cheapcaribbean, there is an option for a shared round trip transfer. Do it! its cheap and you have an amstar representave taking care of you there and back.
Nicoleandharrys
Is snorkeling equipment available on the beach here? (Extra fee or included?)5 answers
2 years, 24 months ago
Temecula, CA
They do have watersport rentals available for an additional charge, which usually does include snorkeling equipment.
JeannieCC
Yes, available for a fee. But it turns out the beach here is a little too rough for good snorkeling. It has great waves for swimming, body surfing, etc. (not unsafe) but not so great for snorkeling. Plenty of other places in the general area to snorkel however such as Isla Mujeres and Xel Ha eco park.
travelmama4
no, we went to other place for snorkeling
Jennychen
They have free water actvities at the Lagoon across the street. Its difficult to snorkel on the actual beach there because of the waves but they have a ton of excursions and we did the snorkeling excursion for cheap. Its at a place down the street, they take you to a reef and its beautiful. It also has an underwater museum of gorgeous statues created to protect the reef barriers. They have a ton of water activities and excursions
Nicoleandharrys
Yes it is available at the pool.
Bcvg
Swimming with dolphins5 answers
is there a place that is close to swim with dolphins?
1 year, 23 months ago
California
Absolutely! They also have a couple of dolphin-swimming excursions available for purchase at an additional cost such as Swim With Dolphins at Isla mujeres and Xcaret Plus with Dolphin.
JeannieCC
Yes, there are a few locations, but rent a car so you don't spend more on shuttle or taxi.
MariayShawn
Yes, as an excursion that you will pay extra for.
angirelli
There are multiple.
Nicoleandharrys
Yes. Off site. Bus rides are only $1 and safe.
CzechWreck68
Is there a ping pong table?5 answers
1 year, 22 months ago
Danbury, Ct
Unfortunately this resort does not have a ping pong table.
JeannieCC
No
Marlos
I saw one out one day and we were there for a week.
angirelli
You can ask for one. There was a table for beer pong. so I'm sure it can be used for ping pong. They also have a gym and volleyballs etc
Nicoleandharrys
There is no ping pong table nor pool table at this resort.
But the gym is nice and well equipped.
Bcvg
is there a free shuttle service to and from the airport?5 answers
1 year, 15 months ago
Mel
The shuttle service is for an additional cost. The resort does not provide a complimentary shuttle.
CCGreg
The resort offers one only if you are a Premier Member, which mostly no one is. Grab a taxi , its only like 8 minutes from airport.
ChristianT9
No but it's a short cab ride from the airport about 20 min
Dawnp26
Nothing for free, you have to pay for the shuttle or take a taxi. UBER is not allowed . You might take the public bus if you don't have luggage
LovelyKids
Not free. Only $24 round trip per person. Ride from airport to resort is only about 15 minutes.
MN123
Do my husband and I need passports???5 answers
We live in Kentucky. I need to know if we have to have passports or just our birth certificates??
1 year, 14 months ago
Danville Ky
Please check with travel.state.gov for official travel documents needed. If you are a US citizen you should only need a US passport. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
You need your passports it's International
Dawnp26
Passports because you'll leave USA
LovelyKids
Yes, you will need passports.
MN123
Yes, you need passports for any travel to Mexico.
IbIDPITA
What is the dress code for dinner?5 answers
11 months ago
Breanna
This varies between the different restaurants. Some are casual, where the only specifications are wet clothing, bare feet or uncovered swimwear not allowed. Most restaurants just require slacks and shirts with sleeves, however. Here is a list of some of the restaurants and their dress codes:
Rodizio: Casual
Marco Polo: Formal attire (no shorts, swimming suits or flip-flops).
Rosmarinus: informal (shirts are required for service, must wear shoes or sandals, swimming suits are not allowed).
Las Fuentes: informal (shirts are required for service, must wear shoes or sandals, swimming suits are not allowed).
JeannieCC
Casual
rebeccann
There is only a dress code at Marco Polo restaurant. Men: Pants Women: No shorts, no flip flops. Higher end of casual
Sunshine202
There are options on where to eat. If you want to wear shorts and tank top you can find a place. The nicer the area, the nice the expectation. Like shorts, but a full t shirt at one of the main restaurants, and bring a pair of slacks and a polo if you want to eat at the nice restaurant that is not a buffet.
BruceL
It says casual online (no swimsuits or bare feet). But even with dress shorts and a button down they wouldn't let us in! Said we needed slacks and ties???
Jason1234
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Room Information
Rooms include all the basic amenities you'll need, including A/C, satellite TV, telephone, hair dryer, iron/ironing board, CD players, in-room safe, mini bar and room service for continental breakfast.
The breathtaking sands and turquoise waters are some of the prettiest we ever seen. Bonus: the tranquil waves that whisper your name for an afternoon swim.
Made-to-order, scrumptious brick oven pizzas served by the pool (lunch with a killer view always wins.)
Check out the theatre - a smorgasboard of shows, including comedy, Broadyway, Mayan and more. It's different each night!
Tons of super fun activities for the young ones - each day is a different theme - Tuesdays are Pirate Days (Aye, Matey!)
Full-service stress-ousting spa where you are fussed over and pampered.
What We'd Change
The resort is busy, active and you might see lots of fun families - keep this in mind if you're looking for lots of peace and quiet.
Why You Should Go
In the heart of Cancun's Hotel Zone - once you land, you'll be soaking in the sweet sun beachside in no time.
Swoon-worthy views of the Caribbean Sea from almost every spot at the resort.
For those that want to kick it up a notch and party in Cancun, a one-way shuttle will take you into town. (Your secrets are safe with us).
The two-level pool is full of nooks and crannies to explore so you can find the best spot to spend your day.
A mini-water park is a major hit with your little angels (and a hit with you - they will be happily worn out.)
Available Amenities
Beach
Cable/Satellite TV
Children's Activities
Daily Maid Service
Kayaks
Kids Club
Nightly Entertainment
Pool Bar
24 Hour All-Inclusive
6 Restaurants
2 Bars/Lounges
Snack Bar
Massage/Spa Treatments ($)
Wireless Internet Access ($)
Watersports Center ($)
Fitness Center
Beach Towels
Loungers at Beach and Pool
Tour and Island Information
Swimming Pool
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Casino(s)
Coral Reef
Eco-Adventure Tour(s)
Golf Course(s)
Grocery Store(s)
Mayan Ruins
Sailing
Shopping
Watersports Rentals
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Royal Solaris Cancun
Blvd. Kukulcan Km. 20.5. Lote. 64 2a etapa. Seccion A, Zona Hotelera
52(238)3824940
Hotel Description
Royal Solaris Cancun: All-Inclusive Family Fun Smack Dab in the Middle of Cancun
Located in "the zone", you and the family will slip into your own serious Chill Zone at this epic resort. Not just because of its Mayan architecture and commanding presence, but seriously - all the food and drink, gobs of activities (lots, too, for the kids) along with outstanding photo (and Selfie) views with an ocean backdrop from almost any part of the resort. Not sure what to do because there's so much? Just nestle up poolside while you decide because there's a margarita waiting with your name on it.
DINING
You'll have more than your share of mid-day guac and chips (isn't that always the best snack while in Cancun?!) While you'll have lots of authentic Mexican fare to nosh on, you'll also have a delectable selection of favorites like to-die-for brick oven pizza, fresh caught seafood, and plenty of divine pasta dishes.
Rosmarinus Type: Buffet Hours: Daily, noon-4pm Description:Buffet restaurant under a palapa. Offering
international themed buffets, hot and cold entrees, salads and desserts. Twice a week from 6pm-9pm, enjoy "Rodizio", a Brazilian menu offering a variety of rotisserie grilled meats, a gourmet salad bar and a variety of sides. Reservations are required. Please check with the front desk to secure your spot. Dress code: Casual. Wet clothing, barefeet or uncovered swimwear not allowed.
Snack Bar Type: Snacks Hours: Daily, noon-6pm Description: Poolside snack bar.
Marco Polo Type: Italian Hours: Daily, 6pm-10pm Description: A la carte Italian cuisines featuring a variety of pasta dishes, soups, as well as steaks and fresh seafood. Reservations are required. Dress code: Casual-elegant.
Las Fuentes Type: Buffet Hours: Daily, 6:30am-11:30am Description: Traditional American choices such as fresh fruits and pancakes to omelets made to order.
Pizzalissima Type: Pizza Hours: Daily, noon-6pm Description:Enjoy delicious brick oven pizza made to order.
La Palapita Type: Sushi Hours: Daily, noon-6pm Description:Located in the pool area, this sushi bar offers tasty Japanese food with rolls make with a variety of fresh ingredients.
All hours are subject to change.
BARS/NIGHTLIFE
Of course, the swim-up bar reigns as the place to see and be seen during peak tanning hours, but when you're craving a little quiet time, check out the lobby bar. (Hey, if you're there on Sunday night - karaoke rocks the lobby. Don't be shy!)
Pool Bar
Swim-up bar. Daily, 9am-5pm.
Lobby Bar
Daily, 5pm-1:30am.
BEACHES AND POOLS
Nothing beats a beach in Cancun - soft sands, sun-kissed turquoise waters, warm ocean breezes - it really is the epicenter of paradise. This dreamy beachfront resort includes it's own marina with all kinds of water sports to dip into, a mini water park for the kids and a relaxing, non-kid splashy pool for you (swim-up bar and adults-only Jacuzzi included).
SPORTS/ACTIVITIES
Water
Pedal boats
Kayaks
Available for an additional charge:
Watersport rentals
Land
Fitness center
Golf
Golf is available in Cancun.
INTERNET
Wireless Internet access is available throughout the resort for an additional charge.
SPA SERVICES
The Royal Solaris Spa is a full-service, holistic spa, offering a variety of treatments.
Facials
Aromatherapy
Body treatments
Massages
Beauty salon
WEDDING/HONEYMOON
The wedding coordinator at Royal Solaris Cancun will help make this day perfect for you! Just relax and let all the details come together.
CHILD CARE
The kids club provides supervised activities for children ages 4-11. Babysitting services are available for an additional charge. Open 9am-9pm, except on Wednesday 9am-6pm.
Water park
Grassy play areas
Activities
Indoor play center
Arts and crafts
Baby Park
The youngest guests get their own special area with a colorful playground area. The park is 9am-5pm and is available for children 0-4 years old. Parents must supervise their children at all times.
ADDITIONAL INFORMATION
Location
Royal Solaris Cancun is located in Cancun's Hotel Zone and is about 15 miles from Cancun International Airport.
Check in/Check out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3 night minimum stay is required for travel Dec 21, 2017-Jan 1, 2018.
All hours, fees, amenities, information and services are subject to change
without notice.
