Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9261 reviews

• 

  Loving Sunwing Riu Yucatan.

  Exceeded expectations. Julio Hotel rep of Nexus-Sunwing did great job. Sicilia was our favorite restaurant. Brandon and all the waitresses were exceptional. Best salmon and fillet mignon cooked to perfection. Cheesecake was so yummy. Calamari to die for. The large buffets were amazing- the diverse variety and quality were exceptional. Salad items and vegetarian items were labeled. The hotel beach even had life guards. Lots of people at the beach and I felt very safe swimming and walking a long distance on the beach to the ferry pier to Cozumel. The staff worked super hard on a few days to get rid of some seaweed. Many pools for swimming. Riu pool parties were lively and fun. Pool closest to resort lobby was more reserved and quiet if desired. Various bars were well stocked and readily available. The main lobby bar was open 24 hrs/day. I did not see any problems with excess drinking. Soft and hard drinks were also available in your room. Housekeeping was exceptional. Quickly received more big bottles of drinking water and face clothes. Maintenance arrived quickly when we had some water leak from refrigerator. Upon arrival no line. we were greeted with a drink and keys at the main desk. He reviewed restaurants and their availability. Explained that there was no need for reservations at Italian, Shanghai He remembered who we were the next day and our room number . His English was great. Cant wait to go back.

  Sep 27, 2025
• 

  50th birthday holiday.

  Just returned from 7 nights at this hotel. Seen some mixed reviews prior to holiday. However, nothing to worry about. Absolutely fabulous stay. Our room was 3223, the block a minutes walk from reception. It’s one of the quieter blocks as some are right next to the night time entertainment. We had no problems. The room was relatively basic but had everything including air con and ceiling fan. The room was cleaned daily and towels/bed sheets changed. The hotel is situated on the beach, no problems getting a sunbed, bit harder by the pool, but we was up early and at 9am was no problem. The beach is like a dream, pure white sands and clear sea water. The seaweed was not problematic either, just tiny little bits. The all inclusive drinks were plentiful in choice and measures. Service fast at the bar. The hotel has four nighttime restaurants. The buffet, Italian, Steakhouse and Mexican. No booking for any, and you can use them as often as you like. Plenty of choice in the evening and daytime, for breakfast and lunch. Staff were friendly and happy to help, really can’t pick a fault with this hotel. Even when I messaged reception for more hangers, they arrived very promptly. Bonus seeing the wild animals here too, all harmless and in their natural environment. You can also use all the other Riu hotels nearby other than Riu Palace. The white/neon party on Fridays at tequila is brilliant. Also, get yourself a taxi to 5th Avenue. Wow. A fantastic holiday.

  Sep 19, 2025
• 

  Could offer much more

  All in all, a nice hotel with many great features. However, the food experience didnt match up to what we have experienced on 2 previous trips to Mexico. Nothing to rave about at all. Whilst its not offensive offerings, its not a patch on the Riu Palace Las Americas for example. The ever present scraggy arsed birds flying through the restaurants and browsing on tables is very off putting The chinese restaurant has great looking dishes, but all lacked in the basic chinese spices...the food was very bland, tasteless. The on site Italian restaurant is very nice, and by far our favouritte though the menu is limited so repeat visits arent really tthe answer. Shame, looked forward tto this holiday so much, but cant help but feeling very let down

  Sep 18, 2025
• 

  A very good resort for average persons.

  First a warning for smokers arriving in Cancun airport. You can buy cigarettes in duty free ( yes there you go through duty free at arrival) for us$46 (a good price) as long as you do not have any others packs of smokes in luggage ( any adult can have a max one carton a cigarettes when you entre country). For those extra packs in luggage you will pay 900% tax and they will charge you regardless you put those extra packs in garbage. If you do not need this hassle there is still lots of places to buy smokes witch I will tell later. From the beginning Riu Yucatan give a very pleasant vibe. The resort is located among others resorts and private properties in a very restricted area, so for tourists is a safe place, like home ( you can see people jogging or walking dogs). Lots of green and clean. Reception staff is very good, they accommodate us to our needs ( I have a mobility issue follow a surgery). The resort is a bit outdate as is one of the oldest Riu resorts in area but is very well maintain. Rooms had a tow large beds, all equipment in good order, cleaning staff doing a fantastic job to keep everything clean (rooms, hallways, stairs, alleys- sand from the beach stick to your shoes and leave marks all the way to room). Also the room had a mini fridge well stock with soft drinks, beer, water and a dispenser for hard liqueur ( tequila, rom, vodka and gin) free, but after a whole day in the sun , drinking cocktails who needs the drinks in the room( well maybe the water overnight). The grounds are well maintain, with lush tropical plants. If you pay attention during daytime the staff is busy keep everything in good order (painting something, keeping alleyways clean, taking care grass and flowers etc.) but not being obstructive. The beach is nice, kept clean ( this resort was the only one cleaning very good the seaweeds- yes we had a bit of them but nothing major- in spring we heard was a big problem). For smokers yes we can still smoke on the beach but I tried to be considered of other and collect my cigarettes buts and put them in the trash. There is a problem with the shade because the resort opted for palm trees not umbrellas so constantly you have to move the chairs as the sun moves. The pools are nice, lots of activities but getting a chairs you have to wake up early but this is a problem for most resorts. The bars are well stocked for almost every taste (I am a scotch guy and there was 4 good brands there). There are very generous when pouring drinks so beware . Staff is working hard to help the guests so you do not have to wait more then 3- 4 min for a drink and also tip or no tip they keep smiling and they not ignore you ( I chose to tip them often for the hard work and good service ). The food is very good and for everyone were you like pork, beef, chicken, seafood or you are simply vegetarian. There is always a good selection of fresh fruits and juices. A very good note for a la carte restaurants you do not need a reservation. If there are to busy you have to wait 10-15 min to find a table . Another good note is that management is always outside supervising or even tending to your needs. Last but not least the resort do not privileged membership or time shares. Every gust is the same and treated good with respect and in time. In our 10 days spent there we never find somebody complaining about anything. For outside trips is up to everyone what you chose. Same trips are good( like Tulum) same I found them a waste of money and more important time (like Isle Mujeres- spend 10 hours for nothing or Playa del Carmen). For a nice trip I recommend a nice walk of 10 minutes in the evening to the nearby mall. They have a convenience store, quite a few souvenirs stores, even a Starbucks. Is quite pleasant, clean, prices are a bit lower but not by much than Playa del Carmen and more importantly you feel safe. Please be aware when you pay because there is always a confusion between US$ and Mexican pesos. Just read twice what you pay. We been traveling for the last 25 years in Caribe and for average Joe this is by far the best resort. We just wait to return to this resort.

  Sep 17, 2025
• 

  Fantastic

  We were originally booked into another hotel but transferred due to building work. There are no lifts but as soon as we approached the reception desk and they saw my stick they changed our assigned room to one on the ground floor. This was amazing as it gave us breathtaking views of the afternoon ‘rush hour’ when a horde of coatis regularly turned up. The room was spacious, clean and comfortable with very efficient air conditioning. My only quibble was the very high step into the shower. There are several restaurants but we only used the buffet for our meals and there was something to suit everyone. We called reception a couple of times and in each case it was dealt with within a few minutes.

  Sep 15, 2025