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InfoCustomer ReviewsQuestions & Answers
This sunny, seaside everything-you-want resort reigns as the first rockin' Riu to hit the shores in Mexico. And its prim
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This sunny, seaside everything-you-want resort reigns as the first rockin' Riu to hit the shores in Mexico. And its prime location in sweet Playa del Carmen makes it a fan favorite, no doubt. Not only do you get one of the prettiest beaches out back, but you're also close to local shopping, restaurants and of course, three sister resorts, which means triple the fun. You can splash around in one of their pools and sample a cocktail or two. Riu Yucatan definitely delivers happiness. And then some.
Less
"Good food good service close to markets overall great time away from home!!
A few thing I see people always complaining about;
* the food is good not fine dinning quality but great for the price and ye..." – Nielsen
67 out of 79 (85%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.5
Beaches & Pools
4.5
Dining Options
3.8
Room Comfort
3.6
"Good food good service close to markets overall great time away from home!!
A few thing I see people always complaining about;
* the food is good not fine dinning quality but great for the price and ye..." – Nielsen
67 out of 79 (85%) customers would recommend this product to a friend.
All Customer Reviews
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January 22, 2019
Best beach
This was one of my personal favorites for food, beach, bar. Could use a little more entertainment at night, but the Riu Tequila had enough for both. Only complaint was that it was supposed to be 10 minute walk to downtown from there, but ended up having to take cabs, as it was longer. Service was very good, as was housekeeping. Would definitely stay here again.
Took my family of 4 here on last minute vacation after the first of the year. My kids are 11 and 14 and we booked two rooms.
All in all I was pleased with the resort. It was clean. The service was good in all areas. The beach and pools were easily accessible and you didn't have to get up at 6AM just to get a beach or pool side chair. The evening entertainment was better than I expected and my kids enjoyed some of the the other activities such as bingo. One of my concerns that turned out to be a plus was the Wifi. It was strong most everywhere, even on the beach.
The food was pretty good for an all-inclusive resort. If you've been on a cruise or another resort of this type, you know what you're getting here. I was pleasantly surprised by the food.
I guess my biggest con was the mattresses in the rooms. They weren't that great, but that was a minor inconvenience. Plus every resort I have been to in this area is the same way. No big deal.
Bottom line...Would recommend this property.
From:Jonesboro, AR Age:45-54 Travel:3-6 trips/year
November 18, 2018
Not the best at all
We have never stayed at an all exclusive but I was buying a trip for my boyfriends birthday so I figured it was a good idea so that he didn’t have to open his wallet at all and it would be all on me. But long story short the only good thing about this place was the beach and the cappuccino. And that’s pushing it because the beach was so insanely packed. The food was terrible. Rooms were terrible and bed was so uncomfortable. The sheets actually hurt to sleep in. Very low end and not what I was expecting at all. We will never be staying at an all inclusive again.
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What's the best excursion? How much should you tip?
Ask a question about Riu Yucatan or help someone else answer theirs.
Can you answer these questions?
14 questions, 56 answers.
rui 50% off sale2 answers
i work for jetblue and would love to do the Rui 50% sale but I don't need air, can I bkd hotel only?
8 years, 98 months ago
bev
The resort can be booked as a hotel only reservation, however most of the specials are based on pricing with airfare, so the pricing will not be the same if you purchase it hotel only.
KateB
I"m sure you can, i would do it again if I had the time.
you will enjoy it with having to spend much.
AJLara
Don't know.
Nashvillian
Is this a smoke free property?10 answers
6 years, 73 months ago
TW
Many of our resorts will limit smoking to outside areas.
LaurenCC
No, most people are from Europe and smoke. Didn't bother us since your outside most of the time.
LLMT
No
Nashvillian
This is not a smoke free property. They allow smoking pretty much everywhere except the rooms.
Angel612
The resort has designated smoking and non-smoking areas
JoeD61
No! They do not allow smoking in the restaurants, but it is allowed everywhere else.
Becks4beaches
No it is not. I was just there and there were smoking areas designated and we could smell smoke sometimes from the bar areas. Didn't bother us much though.
Alasassy
No unfortunately
HeatNic
Nope
JosieWho
No.
captainandcokeporfavor
IS UNLIMITED USE OF NON MOTORIZED WATER SPORTS INCLUDED3 answers
5 years, 70 months ago
KIM
Each resort has their own policy on the use of non-motorized water sports. It would be best to contact the resort directly to have this question answered. You can reach the resort via email directly at:
hotel.yucatan@riu.com
Thank you!
RobinCC
yes, you can get one hour each of snorkel equipment, boogie boards, kayaks, and sailing for free per person per day.
Alasassy
No
JosieWho
Contact number2 answers
Does the Riu Yucatan have a toll free number to call from the US? What is it?
5 years, 69 months ago
Jodi
The resort does not have a toll-free number, however you may reach them at (+52) 98 48 77 20 50
CoryCC
Not sure about toll free, but here’s their ph# (+52) 984 877 20 50
Larzie
IS this resort within walking distance of playa del carmen and the pier to go to Cozumel?7 answers
5 years, 68 months ago
Lisa
This resort is about 1.9 miles from Playa del Carmen. As far as the pier, you can reach the resort directly at the following email: hotel.yucatan@riu.com
RobinCC
This hotel is in Playa Del Carmen, and about a ten min ride to the famous Fifth Avenue. Not sure about the Pier, we didn't see it, so Im assuming it isn't close by.
Angel612
Do not recommend walking to Playa del Carmen, it will take you a while. Its about a 10 minute car ride with traffic.
Alasassy
You have to take the ferry & to get there it's best to take a taxi ($70 pesos or $7 USD)
JosieWho
The beach is just on the outside of their last bar. to get to Cozumel you take a ferry. To get to the ferry, it's best to take a taxi. $70 pesos or $7 USD usually, depending on the time of day ($10 USD tops)
JosieWho
Depends on your definition of walking distance. Yes, but might take you half and hour or so. It was less than 10 min taxi. Taxi was typically $14USD for a group of 6. There is a closer string of shops 5-10 minute walk that has all the typical tourist stuff. You'll see those on the drive in.
captainandcokeporfavor
It's about a 30 -45 min walk along the beach or about a 5min cab ride (usually about 7 US dollars)
krush42
Is there WiFi available?10 answers
5 years, 60 months ago
USA
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.
LizCC
Yes! You get 90 minutes of free wifi everyday in the lobby area. You can also pay for wifi and use it throughout the resort for $20 a day.
Becks4beaches
The Wi Fi situation is bad. They have free wifi available for 90 minutes per day only in the lobby area. You also have to wait a full 24 hours between uses, so if you use it at 7:00 PM on the 1st day, you have to wait until 8:30 PM on the 2nd day to use it. The signal is strong in your rooms, but its $10 for an hour and $15 for a whole day. If you pay the fee, you can't get it on the beach, and barely can get it at the pool.
Alasassy
Yes free but slow in the lobby; you can have 90 minutes per day per session
HeatNic
90 minutes free but must be used all at once (per device). Can purchase it for your stay. $10 for 1 hr, $15/day and they group it the more days you buy ($70 for 7 days)
JosieWho
Yes but only in the lobby and for 90 minutes every 24hrs
LMB1
Yes. Free for single 90 min block within 24 hr period at reception. Costs about $15USD/24hrs in the rooms. Less average if you buy multiple days at the same time. *PER DEVICE* in both cases!
captainandcokeporfavor
They do have an option to pay for wifi in the room but offer 90 mins a day in the hotel lobby/bar area. It's a little frustrating because it takes a whole day for the 90 mins to reset so if you access at 1pm then next day you won't be able to access until 2:30. So by the end of the week we weren't able to get online until late at night.
krush42
Yes it is for $15 dollars a day and it is super slow. You have 90 min free at lobby in 24 hours period.
NeckoChitown
Wifi is complimentary in the lobby, when you are in the room you have to pay extra for it.
Pawlikowska
Is the transportation included from the hotel to the resort?2 answers
4 years, 53 months ago
Weeman
No, round trip airport transfers are available for an additional price. Please contact our office at 800-915-2322, for more information.
KristenCC
AMSTAR for an extra charge
JJoe
Is riu yucatan with in walking distance of riu palace?3 answers
Is riu yucatan with in walking distance of riu palace?
2 years, 36 months ago
oklahom
Yes it is walking distance to Riu Palace
bthornton
Yes it is
steever56
Yes
kermitt73
Is shuttle service available from airport to resort? Also, what is minimum check in age?2 answers
2 years, 27 months ago
USA
Shuttle service is available at an additional cost, this can be added on either at the time of booking or up until 48 hours prior to departure on an existing reservation. As for minimum check-in age, at least one person of 21 years or older is required in every room during February and May. During the remainder of the year, at least one person 18 or older is required in every room.
JeannieCC
No
BillB1226
Are there roll-away beds available for the rooms?2 answers
2 years, 26 months ago
Minneapolis, MN, USA
We can certainly put in a request, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes there are
steever56
Does this resort have room service2 answers
2 years, 25 months ago
Usa
Unfortunately this resort does not have room service.
JeannieCC
No but in the lobby after 10 there is a snack stand with nachos, sushi, hot dogs, and sandwiches.
ChrisK7645
Are there vendors on the beach?4 answers
1 year, 24 months ago
k
They may have vendors in the area. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
People tend to walk around with jewelry, coverups, and cigars. 98% of the time they don't bother you, they just ask out loud. Occasionally they will stop and ask specific people, but once you say no they go on their way.
ChrisK7645
Yes, but they aren't allowed on the property.
DetLisa
A few but they are not aggressive or annoying.
kermitt73
Do all restraunts have air conditioning?2 answers
1 year, 20 months ago
Sue
Yes, the restaurants are all equipped with air conditioning.
JeannieCC
They do not. The Italian and half of the buffet do, otherwise it's and indoor setting with no open air. Bathrooms are all air conditioned.
steever56
is there a trolley to use within the hotel?5 answers
Is there a trolley/shuttle at hotel to take you to shows/restaurants etc within the resort/hotel? Not outside the resort.
1 year, 19 months ago
CQ
No, this resort does not have a trolley or shuttle around the property. For assistance booking your dream beach vacation, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
There is nothing to aid seniors or handicapped
steever56
No
Larzie
Don't think so, but it's really not necessary. Resort is not that big. Our room was at the center of the resort and it was a 2 minute walk from most everything.
kermitt73
No trolley or shuttle, but you could easily navigate a walker or electric cart most places.
Brassy
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Room Information
Riu Yucatan features 507 guestrooms that are decorated in fresh, bright colors and furnishings. Amenities include air conditioning, ceiling fan, Satellite TV, telephone, radio alarm clock, 110 V, in-room safe, bathroom with shower, hair dryer, mini-bar with liquor dispenser and a balcony or terrace.
Your beach lounger will sit on the white sands in Playa del Carmen - beachy paradise found.
Mix up your own cocktails in your room - liquor dispenser loaded up and ready to go.
Book much needed "you time" at Renova Spa - a massage in the morn, a facial at night - you deserve it.
Nightly entertainment keeps the energy alive, and when you need to let loose, La Pinata Club is ready to roll.
Authentic Mexican food - so good. Who doesn't love chips & guacamole everyday?
What We'd Change
Guys - you might pack some long pants in case you need them to wear out to the a la carte restaurants at night.
Why You Should Go
You're within walking distance of shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.
Eat, play, drink at the other Riu resort's near here - Riu Playacar & Riu Tequilla.
Coolio excursions are nearby: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.
Let the kids have their own fun at RiuLand. And, you? Find a swaying palm and perch your lounger for the day.
You can get wet n' wild with snorkeling, body boards, kayaking, sailing and windsurfing.
Available Amenities
Tour Assistance
Beach
Volleyball
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Cribs Available on Request
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Windsurfing
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Parking
Safe Deposit Box
Medical Services ($)
Non-Smoking Rooms (on request)
4 Restaurants
6 Bars/Lounges
Porter/Bellhop
Nightclub
Shopping
Multilingual Staff
Theater
Elevators
Spa ($)
Beach Towels
Catamarans
Wedding Services ($)
Dry Cleaning Services ($)
Honeymoon Packages ($)
Free Parking
Introductory Scuba Lesson
Car Rental Available ($)
Game Room ($)
Internet Access
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Golf Course(s)
Helicopter/Airplane Rides
Jet Ski Rentals
Scooter/Moped Rental
Scuba Diving
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Riu Yucatan: All-Inclusive Fun on the Sunny Shores of Playa del Carmen
This sunny, seaside everything-you-want resort reigns as the first rockin' Riu to hit the shores in Mexico. And its prime location in sweet Playa del Carmen makes it a fan favorite, no doubt. Not only do you get one of the prettiest beaches out back, but you're also close to local shopping, restaurants and of course, three sister resorts, which means triple the fun. You can splash around in one of their pools and sample a cocktail or two. Riu Yucatan definitely delivers happiness. And then some.
It's Time to Get Your Riu On.
DINING
Riu serves up the cuisines - complete buffet with "live" cooking stations, so you can order exactly what you want, plus your favorites at night - Italian, Asian and Mexican. Taste test at nearby sister Riu resorts - we know you're curious about their salsa. Dining privileges available for lunch and snacks. Dig in.
Sicilia Type: Italian Hours: Dinner -
daily, 6:30pm-10pm Description: Featuring a host of Italian specialties.
Shanghai Type: Asian Hours: Daily, 6:45pm-8pm and 8:45pm-10pm Description: Featuring a buffet filled with traditional Asian favorites.
Dress Code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Margarita Type: Grill Hours: Breakfast - daily, 10:30am-noon; Lunch - daily, noon-4pm; Dinner
- daily, 6:45pm-8pm and 8:45pm-10pm; Snacks - daily, 4pm-6pm and
10:30pm-11:30pm Description: La Margarita is located beside the pool. Dress Code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Hacienda Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 1pm-3pm; Dinner -
daily, 6:30pm-10pm Description: La Hacienda features buffet and spot cooking stations and a
theme buffet twice a week.
All hours subject to change.
BARS/NIGHTLIFE
Cheery bartenders mix up the drinks to perfection. And, guess what? Everything is included. All day. Every day. In fact, 24-hours a day. Drink up.
Tulum
Swim-up bar. Daily, 8am-8pm.
Cozumel
Swim-up bar. Daily, 8am-8pm.
Mezcal
Pavilion bar. Daily, 8am-8pm.
Tequila
Pavilion bar. Daily, 8am-8pm.
El Templo
Lounge bar. Daily, 8am-8pm.
La Cantina
Lobby bar. Daily, 10am-7am.
BEACHES AND POOLS
On the white sandy shores in Playa del Carmen, this dreamy beach packs in tons of fun. Turquoise waters ideal for splish-splashing, plus snorkeling, windsurfing and body boards. Just a few barefoot steps away, you can sink into a lounger by one of three pools. Check out the swim-up bar - a favorite watering hole.
SPORTS/ACTIVITIES
Water
Snorkeling
Kayak
Windsurfing
Body boarding
Scuba lesson in pool
Land
Fitness
Tennis
Table tennis
Volleyball
Golf
This beachfront resort is located in the Playacar resort complex, adjacent to a
championship golf course.
INTERNET
Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi
is available in guest rooms for an additional charge.
SPA SERVICES
Renova Spa at Riu Yucatan offers massages and beauty treatments.
WEDDING/HONEYMOON
Riu Yucantan has the perfect spot to tie the knot. Choose one of their wedding
packages to make your day unforgettable and perfect! Please contact the resort
directly for more information.
CHILD CARE
Riu Yucatan offers daily programs for children ages 4-7 and 8-12 at RiuLand.
Activities include:
Arts and crafts
Games
Activities
Playground
Pool
ADDITIONAL INFORMATION
Location
Riu Yucatan is located in the Yucatan peninsula, 1.9 mi from Playa del Carmen
and 34 mi from Cancun International Airport (CUN).
Check In/Check Out
Check-In: 3pm. Check-Out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
resort except in specifically designated areas.
Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico no longer accept or
exchange U.S. dollars at the front desk. ATMs are available in the lobby of
each resort for withdrawals in Mexican currency.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
