Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9274 reviews

• 

  Amazing holiday

  Lovely 9 days Holiday, back in Mexico after 10 years and I am so happy we chose this resort. Rooms are dated but very clean, Marlene the cleaner did such a fantastic job. Also I want to thank Carlos at reception for helping us with my parents situation as they had to leave early. Food is very good, fantastic drinks, beach is very clean, the pool too. Thank you for a fantastic holiday, we hope to return soon!

  Nov 01, 2025
• 

  Relaxing holiday

  Great location, with other hotels to visit and places to shop within walking distance. Very clean hotel but our room was dated and the shower wasn’t private. Had to use a towel on the shower screen for privacy but we made it work. There was a safe, hairdryer, toiletries, iron, ironing board, umbrella, coffee percolator, optics filled with four different spirits and a mini fridge, all free. We mentioned we only liked Pepsi light from the choices available and the next day the fridge was filled with this. The patio door was difficult to open and close and the view from the balcony of block 3 was through trees of a neighbouring hotel. That said, we didn’t spend much time in the room other than to sleep or shower. Elizabeth kept the room clean and made some great towel creations. Always very friendly with a cheerful hola in the morning. The food was plentiful at every meal with a good selection. Lovely whippy ice-cream from the Margarita restaurant near the pool. Our favourite restaurant was the Italian. Best steak I’ve had for a very long time. Food and drink is available 24/7 and they will make cocktails which aren’t on the menu if you ask. There’s a quiet pool near the lobby but we didn’t use this. We chose to sit near the activity pool which over looks the beach. Plenty of loungers. We sat close enough to hear everything going on but not too close for it to be a disruption. Lovely clean beach with free sun loungers. Went down early a few mornings to try and catch the sunrise but it was too cloudy when we were there. Lots of people already up and about at 5am. Sun beds in prime spots already had towels on but we always got a sun bed after breakfast around 10am with no issues. Pool towels are provided and can be changed daily at the pool. Plenty of wildlife roaming about. Don’t leave any food or drink unattended as they’ll take it, sometimes even while you’re still eating it! We were lucky enough to see the monkeys on the bridge a couple of mornings. The lobby and theatre are under cover but open so no air con which made for some very warm evenings. Also very slippery floors if it rains. The entertainment team worked really hard and we saw some good shows . They weren’t pushy if you didn’t want to get involved. We went to the white party at the Riu Tequila, just for a look, and people were really enjoying it. Being so close we could just walk back when we’d had enough. We’d seen bad reviews before booking about the food quality and drunkenness. The food wasn’t the best all inclusive we’ve had but it was certainly ok and we didn’t go hungry or suffer any illness. We didn’t see any drunken behaviour or guests causing issues while we were there but people are coming and going all of the time so depends on who is there when you are. Can’t really blame the hotel for this. Check out is at 12pm and they remove your wristband but give you a slip of paper to say you can still use the bars and restaurants until you leave for the airport. Download the Riu app. Tells you about the different bars and restaurants and all of the activities and entertainment. You can also communicate with reception. All in all a great holiday and I would like to return with other family members in the future.

  Oct 26, 2025
• 

  Fabulous return visit

  Visited this hotel pre COVID and had a wonderful 2 weeks . Got a great offer for a week here in September via TUI and snapped it up. The pool area desperately needs renovation and I believe it's planned in the near future . However EVERY other aspect surpassed expectations. The food was great , especially the Italian and Asian . The drink was very good - ask for naked brands . Service was outstanding - to a person EVERY staff member from reception to housekeeping to bar to restaurant to groundskeeper were spot on . Thank you Riu Yucatan for another fabulous holiday .

  Oct 23, 2025
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  Had a fantastic time would recommend this hotel

  My husband and i had a fantastic time at this vety fun hotel. Have been toe ico 4 ti.es and this is one of the best hotels. RIU HOTELS ARE FULL OF FUN The party's are so much fun! excellent plentiful cocktail Food is great . Beach is just stunning. We had a very overcast week with storms and rain, but still had a fantastic time atmosphere is fun, fun, fun. and the staff are always friendly and helpful. The absolute highlight of our stay was definitely the entertainment team. They create a fun and lively atmosphere throughout the day and really make the holiday special. A special mention to Daniel, Jarome & Esmaeldra From entertainment team for there energy, kindness and enthusiasm. Candy was a waitress we saw a few times in different restaurants we were always Welcomed with a smile. Hotel and house keeping by victoria were a great standard Beach is wonderful Had a fantastic time would recommend this hotel

  Oct 15, 2025
• 

  Didn’t want to come home! Perfect holiday at wonderful hotel

  Just returned home after an amazing week at the Riu Yucatan, just wish we had booked to stay for longer! We booked this hotel just a few days in advance, originally looking for a short flight break to a beach location in Europe, like we normally would with our daughters, but as this was first time just the two of us, and with the too good of a deal not to leave, we decided to book our first visit and certainly won’t be the last to Cancun. Upon check in we were greeted by the lovely friendly reception staff with a welcome drink, I did online check in before the flight and asked for a kingsize bed rather than twin, which they acknowledged, and paid the $25 tax and was very fast and efficient We stayed in room 1502 just to the side of reception overlooking the Ibiza pool. The week flew by, and I think this was due to the amazing service, and quality of hotel and its staff. We used the Riu app a couple of times to order extra pillows/towels and refill of minibar and the request would be actioned so quickly. Rooms were cleaned to a high standard daily. We visited all the restaurants but would say the Mexican was the least favourite. We did have to wait over an hour for the steak restaurant on our last night on Friday, which was disappointing but was worth the wait! Love the Asian restaurant and would recommend a visit there too! Leo at the swim up bar always so friendly and amazing at creating and making cocktails! Entertainment at the pool was good, and shocked at so many people getting involved with aqua and the foam party. The staff weren’t too pushy if you didn’t want to get involved, which we appreciated. They were great fun and a credit to the hotel. Good to have the towel card to have fresh pool towels daily included too! The beach was stunning, and everything I wished it would be, looked like a postcard with the palm trees, clear blue sea and bright blue sky… didn’t want to come home!! The weather was mixed, which we were expecting, it did rain but stayed warm and didn’t bother us at all! We took a taxi to Playa del Carmen from the hotel which cost €10 to be dropped off at fifth avenue. Did get hassled a lot there, and didn’t stay long, instead had to locate the Walmart for some purchases our daughters had asked for us to bring back to the UK, my advice is not to bother, it was rubbish!! We also visited Riu Tequila for the Grease Show and the neon night. Great bar and service there. but think we were glad to get back to Yucatan! Love the gardens and wildlife, although disappointed I never got to see the monkeys! The staff looking after the gardens and the beach do a fantastic job Breakfast and the meals we had at lunch and dinner were 10/10 for choice, never had so many dishes to choose from when we have been all inclusive before! Also loved the fresh paella at the pool! Overall would recommend this hotel and the Riu group of hotels 100%. Our daughters want to come next time! Well done to all the team for the excellent customer service and being the best hotel we have ever stayed in. Thank you

  Oct 14, 2025