Riu Tequila - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12608 reviews

• 

  Terrible Holiday.

  Recently spent 10 nights there very dissapointed not a 5 star anymore catered mainly for the young food not very good rooms outdated and entertainment not very good stopped there 8 years agoit was brilliant gone down hill since then stayed in better 3 stars in Spain.

  Oct 26, 2025
• 

  Amazing 11 days at Riu Tequila :)

  Our first time to a Riu hotel and first time to Mexico and we were blown away! From the moment we arrived the staff was amazing from the swift check in and taking our suitcases to our room, the cleanliness of the room, the welcome bottle of tequila to go with the fully stocked mini bar! The waiting staff could be hit and miss but our go to people were Laura and Rangel, superb service every time. We were over in block 31 and far enough away from the entertainment noise. The noise is there, especially at weekends when the hotel bursts into life but we experienced no problems and it didn’t affect us - but it is the party hotel and they do like to party! Entertainment was great and during our stay we had the neon party and the white party to keep us busy. The effort that is put into these parties is amazing . We did 3 excursions - Sian Ka’an, Holbox, Chichen Itza. I would recommend all 3 but if you can only do one - Holbox is pure paradise! There was no problem getting beds by the pools but we spent our free days at the beach, just beautiful 😍 I did not enjoy 5th Avenue, it was 150 pesos in a taxi to get to the start of it and from the moment we arrived we were hassled to go in the shops, it wasn’t an enjoyable experience especially in the heat. I bought my gifts from the stalls on the complex 5 minutes down the road from the hotel (walk out the hotel and turn left). No problems with any of the staff, our room was kept spotless and if you do need anything you can request it through the Riu app. Weather was hot, a few thunderstorms in the evenings but they didn’t affect our plans and they were amazing to watch. Brilliant holiday all round…. I would return to this hotel if there weren’t so many other places I want to visit. Choosing RIU in future where possible :)

  Oct 26, 2025
• 

  Find somewhere else

  Check in took hours and then I was told I had to wait longer. Just give me any room, I don5care. Having to take my luggage and find my room. I was put in a room next to the kids pool who scream all day long. They are constantly making announcements all hours. The food is a one out of five. The room is clean but the air conditioning was terrible. I got the room down to 26C once. The bartenders were amazing but either I built up a huge tolerance for alcohol or there wasn't any in the drinks. Can't wait to go home and never return

  Oct 25, 2025
• 

  Disappointed

  Booked for three adults one been a 85 year old and when arrived put us in a double room, expecting us to share 2 beds pushed together. When complained could only give us a pull out bed in room for night, another room would not be available until next day. I could not fault cleanliness of hotel or food and staff but however had to ring reception on couple occasions to fill coffee and soft drinks up. Entertainment was terrible on a evening, I would definitely not return to this hotel, very disappointed as this holiday was for my mother's 85th Birthday.

  Oct 16, 2025
• 

  Realistic review… 3 1/2 stars

  We spent 11 nights at the Riu Tequila, this was our first trip to Mexico. We always say your holiday is what you make of it and we had a nice time but would not return or recommend this hotel to our friends or family. Positives - Grounds very nice. Wildlife - Coatis, iguanas, birds, rare sighting of a monkey on two occasions. Buffet restaurant - nice, good variety although feels repetitive after a week. Restaurants - 3 choices which you can go to as many times as you wish during your visit! We liked the Italian and steakhouse! Didn’t enjoy the Asian. Beach - Lovely beach, we did a few early mornings for the beautiful sunrise and swimming…. the sea was warm at that time too. (Highlight of the holiday for us) Staff around the hotel work very hard, cleaning lady left animal towels in our room each day which was a nice touch. Room - Just fine, could do with a refresh but bed was comfortable, air conditioning good! Optics and replenished fridge (just request via app) Drinks - Branded drinks available just ask for your brand otherwise you will get the local variant. Entertainment - Enjoyed White night, retro night was really good! Negatives Clientele - This let it down for us, it is a glorified Benidorm. Party pool - We dipped in and out a few times and in that little time we saw the pool taped off twice. Young adults behaving like idiots. A large elderly man needed to be helped out of the pool for being too drunk, this took 5 people to do this. A man was being sick at the side of the pool and security had to take him in a wheelchair to his room. Another man had to be helped by his partner as he fell over numerous times, again too drunk. There is an awful sick smell that lingers around this pool too - it must be in the drains! What could be a little bit of fun is spoilt by those who take it too far. Quieter larger pool - Hispanic families in this area are so loud and feel the need to shout/scream at each other in general conversations, they let their children unnecessarily scream all day. No one wants to hear this. Smoking areas - People don’t seem to want to use these areas as rules don’t apply to them. Rooms - We asked for a quieter room but I don’t think this is an option at the hotel. The room doors don’t close without a loud bang and unfortunately people are in and out of their rooms at all hours so this is constant. You can hear everything that goes on and one night we had to report someone as it was so excessive. Unfortunately some people at this hotel don’t have any consideration for other guests. Tip - Mosquitos were relentless and no products I purchased from home helped! Purchased ‘Off’ from the local shops which definitely improved! Be aware that the humidity is very high and can be very uncomfortable if you are not expecting it.

  Oct 15, 2025