Riu Tequila - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12632 reviews

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  Great stay with excellent food and attentive staff

  I had a really lovely stay at RIU Tequila in Playa del Carmen and would happily recommend it. The hotel is clean, well-maintained, and never felt overly busy, which made it easy to relax and enjoy the atmosphere. The food was good, the buffet had a great variety and was consistently good quality, and it was nice to have several à la carte restaurants to switch things up when you wanted something different. Plenty of choice and something for everyone. The beach is very close by, just a short walk, and it’s clean and well looked after. The staff throughout the hotel were friendly, attentive, and hardworking, which really added to the experience. There are souvenirs stores a 2 minute walk away, and a taxi to the centre for around 200 pesos. Taxis were always waiting at the front to take you. You can also enter some of the other riu hotels around the area to switch things up. The only minor downside was the shower temperature, which was either freezing cold or very hot but this may have just been an issue with our specific room rather than the hotel as a whole. Overall, a really enjoyable stay with great food, cleanliness, a convenient location, and excellent service. I’d definitely consider staying here again.

  Dec 21, 2025
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  Lovely second visit

  Just spent our second visit at Tequilla Royal after a lovely week the previous year. I have absolutely nothing bad to say about this place. Cleanliness: Always clean. The true sign of hard working cleaners is the state of the pool side toilets. This place is spotless. Food: Great choices at all restaurants. Staff: Always friendly and helpful. No constant pressure for tipping. For me, this means larger tips at the end of the week for favourite staff because they have been great all week long. Rooms: Always amazing, my only complaint would be coffee not being topped up.on the mini bar, but i could have raised it to reception if I really wanted. Bars: Good drink sizes and decent stuff. Pools: No fights over sunbeds. Plenty of spares and nicely spaced out.

  Dec 19, 2025
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  Another Great Trip

  Just getting around to this review. We’ve visited this resort more than a few times and it just gets better. We had such a great time. As always the pools and food were great. I think this is the best kept secret considering the amenities you get compared to price. The resort is not quite on the beach but about a 10 minute walk down a path way. There is a shuttle that goes continuously during the day. I can run there in less than 3 minutes. We really like the layout of the pools and the swim up pool and it is Adults Only. You have access to the Playacar and you Yucatan which is nice for lunch etc. We always visit the playacar for lunch and meet Willie. He’s been there forever and such a nice guy. Jerry (not his real name) is a Customer Service person who is always making sure your trip is going fine. This past trip my wife left her pool bag at home. Once he knew it wasn’t long before she got one. Such a great guy. A few shouts to Dalia, Rey, Tania and Rosie. Veronica, one of our favorites was on vacation this time around. All the staff were very nice and can’t remember all the names. Can’t wait for our next rip.

  Dec 19, 2025
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  Excellent nothing more to add

  What can I say im well travelled and couldn't fault it. The hotel is clean .Rooms Are spacious .Food is lovely and plentiful. The staff and the animation team work tirelessly to please especially Johnny. Jessica and dan .great hotel loved every min .will hopefully return the same time next year x

  Dec 17, 2025
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  Great two weeks break.

  Having been to this hotel several times before and after it was renovated we found it just as good. The staff are brilliant from the greeting at Reception to the lads who move the cases, the gardeners and pool staff any staff member you met greeted you. Our”cleaner Alejandro was exceptional, friendly and great at his job we had a towel zoo by the end of the two weeks we wanted to bring him home. The staff in the restaurants were efficient and looked after us special shout out to Jeremiah’s in the main restaurant who went above and beyond. We did find the food in the main buffet was a little disappointing this time it being a bit repetitive. We went to the Bamboo and the Italian which we both enjoyed but the Steak House wasn’t good with meat like rubber. The entertainment staff work hard to keep everyone happy from games to Spanish lessons, foam parties to the shows at night they always have a smile and a word for you. All in all had a brilliant time will be back.

  Dec 10, 2025