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InfoCustomer ReviewsQuestions & Answers
We know the sunny seashores along Playa's white sandy beaches and bright turquoise waters are calling your name - yes, y
...
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We know the sunny seashores along Playa's white sandy beaches and bright turquoise waters are calling your name - yes, you. Why? You've earned this little slice of paradise. So it's time to dive in to what will likely be your all-time favorite escape. An all-inclusive treasure trove, you've got it all at your fingertips with Riu Playacar.
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"This is our 3rd RIU stay in a few locations. The service and food here was impeccable. Lots to do with kids and they have a great kiddy play pool as well as nightly disco parties for them. Overall an a..." – Baran
61 out of 71 (86%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.4
Beaches & Pools
4.5
Dining Options
3.8
Room Comfort
3.7
"This is our 3rd RIU stay in a few locations. The service and food here was impeccable. Lots to do with kids and they have a great kiddy play pool as well as nightly disco parties for them. Overall an a..." – Baran
61 out of 71 (86%) customers would recommend this product to a friend.
All Customer Reviews
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October 24, 2018
Great Purchase
Hotel:Everyone was very kind and helpful . Always something going on and to do on this resort . Beach and pool was clean and perfect for my quick getaway . Received a massage from Carmen at the resort and she was EXcellent !!
Will definitely be back .
From:New York , NY Age:35-44 Travel:1-2 trips/year
October 18, 2018
Amazing resort for the value
First let me say the place is smaller than the Palace but for the value it is great. The rooms and cleaning staff are great. The food and restaurants are Awesome especially the wait staff at the Italian restaurant they are what a vacation truly is. The only one low point is the seaweed at the beach which the workers try very hard to clean up but due to the fact it is hurricane season really cant complain to much.
Overall I would and have been recommending this place since we came back. We have been going to the different Riu's because their food is delicious and they take pride in fulfilling all your needs.
This is the fourth time I’ve stayed at Riu Playacar. I’ve found the resort seems to be loosing its attraction. From the hair in the sink upon checking in to little bugs crawling around the room, not the Riu of the past. Steak restaurant was horrible. I received a piece of fat, they tried to pass as steak. I was at the breakfast buffet and was asked to leave because a tiny amount of sand came out of the soles of my sandles. The bar pool was insanely dirty. I am sad to say “I will never return to this resort”. I’m a 48 year old female who was asked to leave a breakfast buffet because after walking from the Ocean to the buffet (long way), I missed a dab of sand on my shoe. Meanwhile, children are screaming everywhere and throwing food all over, but myself (great tipper) was asked to leave (not shake my shoes out). Thank for the good times in the past, but no thanks.
My husband and I were at the Riu Playacar for our 7th wedding anniversary. We had the best time. The rooms were excellent. We had a ocean view balcony on the 2nd floor. It was excellent. I only wish they had elevators as I have problems with my knees. But we managed. The food was excellent and the service was excellent as well. Everyone was so nice and so willing to make sure we had all that we need. There was a problem with the seaweed the first few days we were there but they worked nonstop trying to remove it as fast as they could. By our 4th day there the seaweed was gone and the beach was beautiful. We will definitely come back. We love the Riu hotels and usually stick with them.
From:Southaven, MS Age:Over 65 Travel:3-6 trips/year
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Can you answer these questions?
6 questions, 40 answers.
How close is the beach to the rooms? how close are the restaurants?11 answers
Travelling with someone who is not very mobile. Need ammenities nearby.
7 years, 85 months ago
sal
As room placement is assigned at check in, there is no way to guarantee a room close to amenities. However, the resort does offer Scooter/Moped rental nearby.
MariaCC
As room placement is assigned at check in, we are unable to guarantee a room close to amenities. However, the resort does offer Scooter/Moped rental nearby.
MariaCC
The beach is close but this hotel is not beachfront. There are no elevators in the buildings. The views are not of the beach.
BmoreTiff
I saw several people in wheelchairs while I was staying there. I don't think you will have any problems.
atlas3132
The beach is farther from the rooms than I would have thought, BUT it is easily accessible. However, make sure you get a room on the first floor because there are no elevators.
Betsyschro
The beach and dining facilities are close from the rooms. Between 2 - 4 minutes depending on the location of your room.
VACOMK
RIU Playacar is small - beach, pools and restaurants are all right there in about a 1-2 short block area. I would request buildings 3 or 4 which will put you in the middle between beach/pool and restuarants. Request a first floor room as there are no elevators.
WD1717
Based on what I remember, everything seemed to be fairly close to the rooms (a short walk). However there are some rooms that are pretty far from the beach. I requested to be closer to everything, so that's an option. I'm sure they'll accommodate if they see that you're with someone who isn't very mobile.
dvfp41336
This is a smaller resort compared to Rui Palace, Rui Yucatan and the Wyndham Maya Viva next door. But after staying big, we decided we like smaller.
There are 6 buildings facing each other,:3 on either side,
so the walk to the restaurant/bar #1 and lobby is near the bldg #1 -
the beach/theater and bar#2 is near the building #5
But the middle walk way is wide,short and flat, so this is a good property for immobile type people. Great access to everything.
HOWEVER, ask/insist on a first floor room.. no elevators to the 2nd floors
Playcar has a romantic Mexican decor that we rally like compared to the modern,sterile stainless steel decor at the Rui Yucatan and also at many of the other newer resorts. Rui lets you have usage at their other resorts there on the same road except the Rui "Palaces"
There is a little shopping center across the street of the Playacar , that is good,easy access for immobile people also and doesn't require a taxi or 35 min walk to the Play del Carmen shops down the road.
nanvcy
this may be difficult. I would get ground floor. its probably about 500 steps. it is a lot of walking.
luvcozumel
The beach is easily accessible from all of the rooms; the rooms form a long row on a path that leads directly past the pool area to the beach. The main buffet is off the lobby when you enter the hotel; the Asian restaurant is right off the main buffet. The steak house and Mexican are next to each other, and right across from the pool area before the beach.(This is where lunch is served also). In general, the hotel is small enough so that its very easy to get around. We loved the charm of this hotel, and were sad to learn it's scheduled to be destroyed next year.
1717
Wi-fi (internet)11 answers
Is there wi-fi available in the rooms?
6 years, 80 months ago
Chris
The Riu Playacar lists wi-fi as one of their amenities however this is an additional charge for this service.
MeganCC
If you pay for it 10$ a day
advnurs
No. Available in the main lobby/reception area.
VACOMK
There is 90 minutes of free wifi available each day per device (phone, ipad, computer) in the lobby. If you need more I would buy an international data package with your wirleless plan.
WD1717
there is no Wi-Fi internet available in the rooms however you can use free Wi-Fi internet in the main lobby area for 90 minutes every 24houres
coolasiula
No wi-fi in the rooms :(
angelitas
When I was there the wifi was available in the lobby. Perhaps now it reaches the rooms? I'd give them a call to see or check their direct website for more info.
dvfp41336
Free WIFI in the lobby.. was slow
We did see a machine to buy WIFI cards for your room.
Not sure how effective that would be.
We did see people SKYPIng in the lobby
Our tablet loaded slowly but surely
nanvcy
only if you pay for it
luvcozumel
yes but it cost extra however you get an hour a day for free in the lobby
pepelapu88
No, only in the lobby area
1717
Are there sun shades provided on the beach with the loungers?11 answers
6 years, 77 months ago
Noerthern New England
Lounge chairs are provided by the hotel, however sun shades, umbrellas and palapas are not listed as being provided.
MellissaCC
Yes. You have the option to lounge under palm trees as well as lounge in direct sunlight.
VACOMK
Palm trees are plentiful on the beach for those who want shade.
WD1717
yes , there are some palm trees on the beach to provide a shade and of course multiple loungers available
coolasiula
with palm trees
angelitas
Loungers yes. Sun shades no. But there are numerous palm trees and those served as sun shades.
dvfp41336
Yes, lots of palm trees, but not shade " shacks" . The Wyndham Viva, next door, does have these huts/umbrellas for shade. They go fast, so when we stayed at the Wyndham Viva we put our towels down early in the morning to reserve a spot. I was glad we didn't NEED to do this at the Rui Playacar,,, smaller resort, less crowded, but still plenty of shaded areas on the beach from the palms
nanvcy
yes, they have palapas, which are like straw sun shades, also many palms trees.
luvcozumel
More shade is needed by the beach area. The palms trees are not enough.
Crab777
yes
pepelapu88
On the beach the shade comes from all the palm trees. We had no problem finding shade when we needed it.
SmileyC
How far are the other riu's. Can you walk3 answers
It is my understanding you can eat etc at other Riu's. Can you walk to the other Riu's.
3 years, 48 months ago
Kathy
No, you would need to take a Taxi to get to the other Riu Resorts in the area.
KristenCC
Yes, all the other Riu's are within a few minutes walk
1717
You can go to Riu Tequila and Riu Yucatan according to the front desk. Both are somewhat close by on foot.
CrabEightyEight
Destroying hotel?2 answers
R u remodeling this hotel. Or r u destroying it?
3 years, 40 months ago
Gi
The resort, Riu Playacar, will be closed through October 10, 2015 for renovations. For more information you may contact the resort directly.
TimCC
The resort was renovated. Not sure when, but not too long ago. Very modern look now. Great amenities.
CrabEightyEight
What kind of tours are available to take from the resort?2 answers
Are there snorkeling tours? Tours to ruins? How long are they and how much do they cost?
2 years, 34 months ago
Minnesota
We offer many excursions with our contracted tour company. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not sure, I wasn't offered any directly by the resort. I saw a booth near the pool area and also near reception. But those were most likely offered by third parties. There of course is the AmStar reps and their offerings online and at the resort on certain days.
CrabEightyEight
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Room Information
The Riu Playacar features 386 spacious guestrooms with a full range of amenities including a mini-bar and liquor dispenser. All rooms are equipped with bathroom with shower, hairdryer, air-conditioning, ceiling fan, telephone, satellite TV, radio alarm clock, in-room safe, iron/ironing board, and a balcony or terrace.
Guestrooms with inter-connecting door available upon request.
Sinking your sandy toes into the soft, white shores in Playa del Carmen. Ahhh, swoon.
Top-notch service where you get to sit back and be pampered. It's vacay time. You deserve it.
Keeping the party rolling at night - letting loose at La Pinata nightclub.
The full-service spa-some experience at Renova. Massages and facials and a whole lot of you-time.
100% Authentic Mexican food with lots of chips & guacamole for that necessary afternoon snack.
RiuLand let's the kids burn off energy with other kiddos their age. You get to lounge by the beach in peace.
What We'd Change
The a la carte restaurants at night require a dress code - so for the guys - throw in some long pants in case you need them.
Why You Should Go
Eat, play, drink at the other Riu resort's near here - Riu Playacar, Riu Palace Riviera Maya & Riu Palace Mexico.
You're within walking distance of shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.
You can explore all the local sites: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.
Feeling like an adventurist? Head to the bright blue seas for snorkeling, kayaking, windsurfing and more.
There's three glistening pools - perfect for lounging, day drinking and pure relaxation.
Available Amenities
Tour Assistance
Beach
Volleyball
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Cribs Available on Request
Fitness/Exercise Room
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Swimming Pool(s)
Tennis Court(s)
Windsurfing
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Parking
Medical Services ($)
Ping Pong
3 Restaurants
2 Bars/Lounges
Elevators
Spa Services ($)
Catamarans
Wedding Services ($)
Honeymoon Packages ($)
Loungers at Beach and Pool
Introductory Scuba Lesson
Beauty Salon ($)
Swim-Up Bar
Car Rental Available ($)
Wireless Internet in lobby
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Fishing
Golf Course(s)
Jet Ski Rentals
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nature Park(s)
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Riu Playacar: All-Inclusive Beachy Haven in Playa del Carmen
We know the sunny seashores along Playa's white sandy beaches and bright turquoise waters are calling your name - yes, you. Why? You've earned this little slice of paradise. So it's time to dive in to what will likely be your all-time favorite escape. An all-inclusive treasure trove, you've got it all at your fingertips with Riu Playacar.
It's Time to Get Your Riu On.
DINING
The Palms Type: International Hours: Breakfast, lunch & dinner Description: Buffet & live cooking stations.
Traviata Type: Italian Hours: Open daily Description: A la carte restaurant. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Turquesa Type: Steakhouse Hours: Open daily Description: A la carte restaurant. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Mexican Type: Mexican Hours: Open daily Description: A la carte restaurant. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
All hours subject to change.
Jade Type: Asian Hours: Open daily Description: A la carte restaurant. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
All hours subject to change.
BARS/NIGHTLIFE
Anana
Lobby bar. Open daily.
La Cumbia
Lounge bar. Open daily.
La Plaza
Open daily.
Las Olas
Poolside bar. Open daily.
BEACHES AND POOLS
The enchanting views of white sands, turquoise waters and swaying palms is very real. And it's your playground on this vacay. Pull up a lounger, grab a fruity cocktail and nestle in for day of whatever you want. Best part: you've also got three shimmering pools and the kiddos have their own (with slides!) Dive in.
SPORTS/ACTIVITIES
Water
Catamaran
Kayaking
Snorkeling
One introductory scuba diving lesson in the pool
Land
Fitness
Group Fitness
Golf
Golf is available near the resort.
INTERNET
Complimentary Wi-Fi is available throughout the resort.
SPA SERVICES
Guests can relax and be rejuvenated at the Renova Spa, offering beauty
treatments, massages and spa services (fees apply).
WEDDING SERVICES
Wedding packages are available at this resort. Contact the resort directly for
details.
CHILD CARE
Daytime entertainment program for children ages 4-7 and 8-12 is offered at
RiuLand daily. Young guests of the hotel can enjoy the children's playground
and the children's pool.
ADDITIONAL INFORMATION
Location
Located in Yucatan Peninsula, approximately 35 miles from Cancun International Airport.
Check-In/Check-Out
Check-in: 3pm. check-out: noon.A valid credit card may be required upon
check-in for possible incidentals not included in your hotel
reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
hotel, except in specifically designated areas.
Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front
desk; ATMs are available in the lobby of each resort for withdrawals in Mexican
currency.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
