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Riu Playacar

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers

We know the sunny seashores along Playa's white sandy beaches and bright turquoise waters are calling your name - yes, y ... More

Customer Rating 46 Reviews
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
3.9
Room Comfort
 
3.6
4.2 out of 5
"This was our 3rd time staying at the Riu Playacar. By far the best visit yet. The food has improved tremendously. The resort size is perfect for us old people, not too big so not too much walking. The ..." – Dennyinindy
52 out of 58 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.3
Beaches & Pools
 
4.6
Dining Options
 
3.9
Room Comfort
 
3.6
4.2 out of 5
"This was our 3rd time staying at the Riu Playacar. By far the best visit yet. The food has improved tremendously. The resort size is perfect for us old people, not too big so not too much walking. The ..." – Dennyinindy
52 out of 58 (90%) customers would recommend this product to a friend.
riu playacar's beach The Beach! Wonderful View and plenty of chairs! at the pool fountain in riu playacar restaurant
All Customer Reviews
1-4 of 46 reviews. Sort by
August 6, 2017
one of the best vacations ever

this is an amazing resort with lots of great and friendly people! i only had one issues! booking transportation with the package seems unfair to me! you pay for transportation from airport to resort and back but if you don't sit thru their sales speach for excursions they are rude to you when you attempt to schedule your return to the airport! if i have to sit thru a sales pitch then i should get the transportation free! this made me really mad and completely ruined a day of my trip! rest was amazing just a suggestion you may want to ask them to tone down on the sales pitch and attitude when customers have already paid for a service up front


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: wheeling, wv
Age: 35-44
Travel: 1-2 trips/year

July 20, 2017
Not my favorite RIU

I've been to many all inclusive resorts and many RIU hotels. This was not my favorite! I've also been to many South American countries and islands and have a good idea of what to expect as far as humidity and food. The room had the worst mold smell I've ever experienced! We had a lovely view of a wall and blue tarped building and of course their was no other room available. The toilet didn't work when we arrived and housekeeping was great one day then non- existent. Sometimes the fridge was restocked but I often had to call because no one did it! The entertainment was only good one night (again, I don't have high expectations)! The food was the worst I've ever had at a RIU! The buffet was the same food everyday which gets redundant and it wasn't that good. The restaurants no longer required reservations which I LOVED but most were just fancy buffets! The Asian restaurant was gross! The steakhouse and Italian were the better bets. Now I've had worse at other all-inclusives but I chose RIU because they are typically better than most. The beach was nice, lots of chairs, drink service was scarce on the beach though. Some seaweed in the water (again expected) but the sand was always clean! The desk staff was friendly, attentive and apologetic when issues arose. It wasn't horrible but I wouldn't return! I could've stayed somewhere less expensive and had a similar experience!


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Seekonk, MA
Age: 35-44
Travel: 1-2 trips/year

July 18, 2017
What a great time!

Hotel was just recently updated a couple years ago. The staff works hard to keep it up. The staff was very good and addressed and issues that we had. The beach was probably the best part of the resort. It's close to playa del carmen just a short ride or walk. Overall a awesome time and will go back for our 4th time!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Albany, New York
Age: 35-44
Travel: 1-2 trips/year

July 12, 2017
Not returning

We stayed at this resort before the remodel a couple of years ago. We really enjoyed our stay which is why we decided to go back this summer. While the appearance in some areas improved, the service went downhill. We were there for 7 days and aside from the first night, it was impossible for our party of 12 to get seats together- not because of the lack of space, but because the majority of the tables were dirty. We would have to go looking for a waiter to come clear tables for us to sit and would end up sitting separately. I have stayed at several Riu resorts and never have I had to get up to refill my drink- at this resort I refilled it at almost every meal. There was only a couple of occasions where there was a waiter to actually get our drinks. They would start clearing up the food about 1 hour before the restaurant closing time for breakfast, lunch and dinner. They would remove all silverware and glasses from the tables and if you tried sitting, they would tell you to find another table. Right away I noticed how filthy the bed sheets looked-random hairs, and stain marks. I called to ask if they could be switched out. I returned to the room to find the same sheets but when I called back, they claimed they had been changed. Our dresser was full on ants- another issue they did not address when I called to let them know. We ended up not bothering to use the dresser and left our clothes in our luggage. It appeared that maybe this resort is understaffed and therefore the employees they do have are exhausted and not in the best of moods. The beach and location was great. It was unfortunate the service was not similar to what other Rius have to offer.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

Room Information

The Riu Playacar features 386 spacious guestrooms with a full range of amenities including a mini-bar and liquor dispenser. All rooms are equipped with bathroom with shower, hairdryer, air-conditioning, ceiling fan, telephone, satellite TV, radio alarm clock, in-room safe, iron/ironing board, and a balcony or terrace.
Guestrooms with inter-connecting door available upon request.

Room Details

Double Room (DDSB)
Hotel/Studio Unit Details

Double Room Ocean View (DDMB) (available beginning...
Hotel/Studio Unit Details

Junior Suite (SUSB) (available beginning 12/24/17)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Sinking your sandy toes into the soft, white shores in Playa del Carmen. Ahhh, swoon.

Top-notch service where you get to sit back and be pampered. It's vacay time. You deserve it.

Keeping the party rolling at night - letting loose at La Pinata nightclub.

The full-service spa-some experience at Renova. Massages and facials and a whole lot of you-time.

100% Authentic Mexican food with lots of chips & guacamole for that necessary afternoon snack.

RiuLand let's the kids burn off energy with other kiddos their age. You get to lounge by the beach in peace.

 

What We'd Change

The a la carte restaurants at night require a dress code - so for the guys - throw in some long pants in case you need them.
 

Why You Should Go

Eat, play, drink at the other Riu resort's near here - Riu Playacar, Riu Palace Riviera Maya & Riu Palace Mexico.

You're within walking distance of shopping on "5th Avenue" - Playa's retail hub of local treasures and restaurants.

You can explore all the local sites: ancient Mayan ruins, Sian Ka'an Reserve or the Crococun Zoo.

Feeling like an adventurist? Head to the bright blue seas for snorkeling, kayaking, windsurfing and more.

There's three glistening pools - perfect for lounging, day drinking and pure relaxation.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Swimming Pool(s)
  • Tennis Court(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Parking
  • Medical Services ($)
  • Ping Pong
  • 3 Restaurants
  • 2 Bars/Lounges
  • Elevators
  • Spa Services ($)
  • Catamarans
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Loungers at Beach and Pool
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Swim-Up Bar
  • Car Rental Available ($)
  • Wireless Internet in lobby


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Playacar

Avenida Xaman-Ha, Manzana 6, Lote 6, Condominio Playacar

+52 984 877 2300

Hotel Description

Riu Playacar: All-Inclusive Beachy Haven in Playa del Carmen

We know the sunny seashores along Playa's white sandy beaches and bright turquoise waters are calling your name - yes, you. Why? You've earned this little slice of paradise. So it's time to dive in to what will likely be your all-time favorite escape. An all-inclusive treasure trove, you've got it all at your fingertips with Riu Playacar.

It's Time to Get Your Riu On.



DINING

The Palms
Type: International
Hours: Breakfast, lunch & dinner
Description: Buffet & live cooking stations.

Traviata
Type: Italian
Hours: Open daily
Description: A la carte restaurant.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Turquesa
Type: Steakhouse
Hours: Open daily
Description: A la carte restaurant.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Mexican
Type: Mexican
Hours: Open daily
Description: A la carte restaurant.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All hours subject to change.

Jade
Type: Asian
Hours: Open daily
Description: A la carte restaurant.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All hours subject to change.



BARS/NIGHTLIFE

Anana
Lobby bar. Open daily.

La Cumbia
Lounge bar. Open daily.

La Plaza
Open daily.

Las Olas
Poolside bar. Open daily.



BEACHES AND POOLS

The enchanting views of white sands, turquoise waters and swaying palms is very real. And it's your playground on this vacay. Pull up a lounger, grab a fruity cocktail and nestle in for day of whatever you want. Best part: you've also got three shimmering pools and the kiddos have their own (with slides!) Dive in.

SPORTS/ACTIVITIES

Water

  • Catamaran
  • Kayaking
  • Snorkeling
  • One introductory scuba diving lesson in the pool

Land

  • Fitness
  • Group Fitness

Golf
Golf is available near the resort.



INTERNET

Complimentary Wi-Fi is available throughout the resort.

SPA SERVICES

Guests can relax and be rejuvenated at the Renova Spa, offering beauty treatments, massages and spa services (fees apply).

WEDDING SERVICES

Wedding packages are available at this resort. Contact the resort directly for details.

CHILD CARE

Daytime entertainment program for children ages 4-7 and 8-12 is offered at RiuLand daily. Young guests of the hotel can enjoy the children's playground and the children's pool.

ADDITIONAL INFORMATION

Location
Located in Yucatan Peninsula, approximately 35 miles from Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. check-out: noon.A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay.

A 4-night minimum stay is required Oct 16, 2017-Sept 30, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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$100 Air Credit More
5 days, 4 nights
Travel Dates 10/22 - 12/23
Starting at $589 was $889
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
$100 Air Credit More
5 days, 4 nights
Travel Dates 1/2 - 3/31
Starting at $779 was $1419
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5 days, 4 nights
Travel Dates 4/1 - 6/22
Starting at $629 was $979
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts