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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $909 All-Inclusive
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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 262 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.1
4.6 out of 5
"My husband and I have used CheapCaribbean twice now and both trips have been just wonderful. This was our first trip to Playa del Carmen, Mexico and my husband and I couldn't have had a better time. Th..." – Greenie23
302 out of 325 (93%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.1
4.6 out of 5
"My husband and I have used CheapCaribbean twice now and both trips have been just wonderful. This was our first trip to Playa del Carmen, Mexico and my husband and I couldn't have had a better time. Th..." – Greenie23
302 out of 325 (93%) customers would recommend this product to a friend.
Beach Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Having dinner at the buffet Vacation Paradise Family beach Enjoying great food Room Water leaking from the roof into the walls equal a moldy smelling loby and rooms. My son playing pool volleyball pool Relaxing by the pool The Riu lobby Beautiful beach Riu Palace Riviera Maya
All Customer Reviews
1-4 of 262 reviews. Sort by
January 15, 2018
Great Beach..Dining Could have Been a Bit Better

This is a small compact property which is good if you have a large group or children that can be on their own. Service is excellent.... very friendly staff....entertainment is also very good as is the activities at the pool. Beach is wide and clean... Water can be a bit rough at times. Pools are also no issue... clean and close to the beach. There is adequate security and a lifeguard. Rooms were fine... no issue.. clean and efficient with turndown service in the afternoon. Beds were OK... not great There are 5 specialty restaurants..no sign-up required... which were OK but the portions were small and the menu is the same each day of the week,,, We ate at 3 of them and then skipped the rest.... The Buffet is very good and you are better off eating dinner at this location. There is a snack restaurant-Chili's along side of the beach which was OK..nothing great. Room service is 24 hour but the menu is very limited. For the above reasons I could not rate dining at 5 stars. Probably 4 was even a gift. The sports bar has 24 hour service but it is primarily small refrigerated items. nothing that I cared to eat. We hung out at the beach most of the time. BTW they had the best Pina Coladas I have ever had.. Never had a bad one.....and I tried all the bars.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: GA - Georgia
Age: Over 65
Travel: 3-6 trips/year

December 29, 2017
A Must Visit!

My Husband and I just returned for a week long stay at the Riu Palace and we couldn't have asked for a better trip. This resort is within a gated property with other hotels, so it was very safe to walk around and shop. The property was beautiful, clean, well maintained and the staff always went above and beyond for us. The food was much better than we expected, and their entertainment staff put on the best shows. Never a dull moment. The Palace is the top of the Riu's and your allowed to walk to the other hotels during the day for lunch and drinks which was nice. The only thing I would recommend is to bring plenty of small bills for tipping as it was challenging even at the front desk to make change.

A Must Visit!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Boston, MA
Age: 35-44
Travel: 1-2 trips/year

December 23, 2017
Dream vacation

Great resort, great staff, food was ok, entertainment, ok, everything is in easy reach of the resort, shopping and restaurants on the famous 5th avenue only 10 min taxi ride, it was a pleasure spending sometime with the great people of Mexico. Will be back.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Orlando, Florida
Age: 45-54
Travel: 1-2 trips/year

December 12, 2017
Great vacation

This is by far one of the best all inclusive resorts I have stayed at in this area. The food was great with many choices and variety. The beach was beautiful and there were plenty of beach chairs. Even though we had the option to visit the other sister hotels which are about a 10 minute walk we ended up running out time. I think the staff from other services department aka entertainment staff does a great job and put on a great nightly show in the theater. This resort aims towards an older crowd so pretty much everything after 11pm is dead, even though the lírico bar stays open until 12 but we found that just a handful stays stays after the show. With that being said I don’t think this resort is for someone with a party mentality but instead someone that wants relaxation. Even though we don’t have any kids I don’t really think this resort has a lot to offer for family with young children. Yes they do have a kids club but I’ve stayed at other resorts that seemed more fun with more areas for kids. Overall we enjoyed our stay and will definitely go back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Greenville, SC
Age: 25-34
Travel: 3-6 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort :
A 4-night minimum stay is required for Travel Oct 16, 2017-Sep 30, 2018 .

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/1 - 6/22
Starting at $909 was $1289
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 10 days left to book!
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5 days, 4 nights
Travel Dates 1/22 - 3/31
Starting at $969 was $1789
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
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5 days, 4 nights
Travel Dates 6/23 - 8/17
Starting at $999 was $1289
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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