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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's
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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.
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"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
324 out of 349 (93%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.7
Beaches & Pools
4.6
Dining Options
4.3
Room Comfort
4.2
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
324 out of 349 (93%) customers would recommend this product to a friend.
All Customer Reviews
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August 7, 2018
You can get much better
First, I am not one to be negative about every little thing. Before booking this location I literally spent hours reading reviews and was shocked at some of them. Customers blamed the hotel for the seaweed for goodness sake. With that said, when looking at Riu Palace Riviera Maya online it looked absolutely stunning. As for the pool area and the lobby the pictures are very accurate. That is about the extent of positive comments I can make for this property. MOST ridiculous is the quality or I should say lack of quality of their bed linens. The sheets have to be a 200 count max. You literally feel itchy all night they are so course. The pillows are an absolute joke. I felt like I was back in college when saving money traveling staying at a Red Roof Inn or something. I am not exaggerating one bit. Sadly it does not get better. The rooms, or at least ours are very dark even with lights on and although they look classy in photos on close observation you will find broken fixtures, missing pieces to light switches, stained tubs, the list goes on. The last thing, that should have been first... we had shared a van ride with other customers who were staying at different locations. As they were dropped off at their properties there were hotel employees right outside anxiously awaiting their arrival in full-on vacation mode. I was getting more and more excited until we reached ours. Not one person was outside at all. This was made worse by the less than welcoming appearance of the huge entrance to this property. It is vast but not done in a way that is warm and inviting. This was so disappointing after seeing the welcoming at the other properties. When we entered we were greeted by one employee who kept insisting we sit down. He didn’t want us to create a line even though there were only one group with each counter employee. Before I submit this review there was one additional positive thing we experienced and that was my spa time with Lilly. She was excellent and it was a great service for the money. BUT as to the property, overall quality and bang for your buck I have to believe you can find better.
Overall the resort has a rustic Mexican vibe. Don’t get this confused with old.. the resort is modern and has all the amenities you would need and more. Dining options were good however I wish the restaurants themselves had more of a selection in terms of desserts. If you’re looking for a crazy party resort this isn’t for you. Most people here are couples or families. There’s not many young groups here which is great for relaxing. The staff is EXTREMELY welcoming and all of them are very kind. Room service and the cleanup crew were awesome. For night life there’s not much to do other than go to the shows they host unless you wanna go out to 5th ave a few mins down the road. Beach and pools are amazingggg. Only downside is the seasonal seaweed which honestly want that bad! I would definitely recommend this place to anyone!!!
Have been to the Riu Riviera Maya Palace several times now. The staff is incredible!! Food was great....something for everyone including my gluten free mom. Activities at the hotel are great and if you have had too much sun but still want to be out on the beach near the ocean, pull up a chair under the palm trees. Again, I can't stress enough how awesome the staff is. Everyone ranging from housekeeping, check in clerks, restaurant staff and especially the guys that wait on you on the beach!! Our representatives that met us at the airport and are at the hotel all day, were great. Very easy to book an excursion or two and they were very knowledgeable about the different excursions! Thanks to everyone who made this such a great trip!! One note about the rooms. They are very nice and housekeeping does an incredible job with them, but, when they say two double beds, it really isn't. They are two double beds, but no space in between them. But there is no problem with that. I had my two adult teenage boys with me and we asked for a cot and the cot was very comfortable. Would recommend this resort to everyone!!
From:Lee's Summit MO Age:45-54 Travel:1-2 trips/year
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53 questions, 282 answers.
best rate at Riu Palace Riviera Maya5 answers
7/14/11-7/18/11 2 rms 4 adults 2 kids (6&4)
7 years, 90 months ago
Gar
In order to find the best rates for your travel dates you will want to use the yellow Create Your Own Vacation box on the left side of the resort's page on our site. Simply plug in your information - dates, departure city, number of rooms, amount of people and ages - and you'll be taken to a page with the cheapest flights available for the dates you selected as well as providing a 5 day window in case your dates are flexible.
JenCC
I stayed at this resort in Late March and found the price to be right around $1500.
Moman
great price with airfare
Warmingchad
VERY GOOD DEAL
CHANO2053
Rates vary quite a bit. If I were you, I'd compare on many websites and teh palace directly. One woman I met there had paid 400 US per night, I paid - I've forgotten exactly how much - but quite a bit less than that.
Kimi
We paid about $1600 per person for two to a room - 8 days 7 nights
Gingerale
Depends when you go look at the site they many specials for every season just keep looking.
1923
How far away is the sister RIU from the RIU at Riviera Maya?11 answers
6 years, 78 months ago
happigurl1
Along with the Riu Palace Riviera Maya, there are multiple other Riu's located in the Riviera Maya area. The Riu Palace Mexico, the Riu Playacar, and the Riu Yucatan are all in the Riviera Maya area. There are also multiple Riu properties a short distance away in Cancun as well.
KristinCC
Hi Happigurl1,
They ones on the beach are walking distance. From the Palace Rivera Maya, to the yucatan, is 10 mins up the beach, the Palace Mexico is right next to the yucatan. The Riu tequila is off the beach midway
RogerJ
There are, I think, three Riu's within walking distance from the Riviera Maya - We met a couple who went on a tour of all the Riu's from Cancun to the Riviera Maya - they had a great time and didn't have anything bad to say about any of the resorts!
Gingerale
a ten minute walk
krez
walking distance but we did not go because we loved the Riu Palace
Birthdaygirl2012
There are 4 other Rius within a 5-10 minute walk and a 2 minute cab drive. There are always cabs outside the resort to take you anywhere.
AlexisT
Very close. Depending on which other hotel you are talking about (I would say there are 4 or 5 more in Playacar area) they are walking distance. About 10-20 minute walks.
AmandaGemma
There are plenty of sister Riu's along the playa del carmen strip where the Palace is located. Each are just a safe, short walk from each other. Maybe a 5-10 minute walk to the furthest one.
ashers016
you can walk!
KristaLee
Which sister RIU? 3 resorts down the beach there are 3 or 4 RIUs in a row, then, of course there is the one in Cancun, and one in the Bahamas...
Verdecat
There are 5 other Riu properties within walking distance of Riu Palace Riviera Maya. You can go hang out there and eat breakfast and lunch but not dinner.
EscapingWinter2013
What exactly is included in the term 'All Inclusive''?11 answers
6 years, 77 months ago
Washington, DC
All inclusive means all your meals, drinks including alcoholic beverages, taxes, and gratuities are included
MeganCC
Price of he trip includes, all food 24 hours. All drinks 24 hours, gym.
RogerJ
All inclusive means at the palace anyway - you can choose from six restarants, and there is no additional fees. All alcoholic and non alcoholic drinks are included, you can order anything you like anytime. Basically, it means that once you are at the resort, you don't pay for anything else, unless you want to tip. And there is no pressure there to tip.
Kimi
Everything! Food, soft drinks, beer, wine, liquor. No tipping although I always tip! The service is always excellent and the workers appreciate your extra appreciation
Gingerale
all food and drinks are free
krez
First time to all-inclusive. Just got back last week. I loved it! Included Food, activities, alcoholic drinks.... I only took $120 cash with me on my trip and that is all I spent in the airports, tips and of course some souveniers
Birthdaygirl2012
All meals, snacks, beverages, alcohol, liquor, beverages stocked in your own room's mini fridge. You don't have to worry about some high-end liquors being used and then charging your account, like some other resorts do. If it's on the resort grounds, it's free! As for activities, all non-motorized water sports...kayaks, snorkeling, 1 free scuba class which teaches you the basics. You will use one tank in the pool to get use to it, and then another tank to go into the ocean and scuba dive!
ashers016
All inclusive includes all meals and drinks. I mean ALL. no limits and no problem. They have 5 places to eat. two are buffets wtih plenty of choices of fresh food and lovely items. others are more like trad restauants where they come and take your order of options on a menu. this all inclusive includes room service too.
we tipped and it was very much appreciated. we brought about 80 $1 bills for our 10 day stay. leave a couple in your room too each day. they dont make much and work very hard to please each guest!
KristaLee
Everything! All Food, drinks, room service, mini bar. There is nothing else you will pay for once you get to the resort unless you want to do optional excursions or waterfront activities like sailing, diving, snorkel trips, jetskis, etc.
Kruzer
Look on the website. EVERYTHING! but transfer from the airport to the hotel.
teke92545
all food and drinks for everyone in your party - as much of each that you want. Excursions are extra. free scuba lessons in the pool. Water sports such as parasailing, jet skis, etc are extra.
EscapingWinter2013
Does this resort have a swim up bar?10 answers
5 years, 68 months ago
Chicago
Daiquiri is the resorts poolside and swim-up bar. Open Daily, 9am-6pm
KristenCC
Yes
chrenka21
Yes it does!
IheartRiu
yes
Warmingchad
Yes it does! It is called the Daiquiri.
Darby
Yes. It is a full bar.
Cargra
No. The bars are very close to the beach just get out of the water and get a drink.they have bar right in the pools get a drink and swim.
1923
Yes it does!
beachgirl1962
Yes. Yes. And...Yes. There are bar stools, seats and tables in the pool, as well as, chaise lounges built in.
JanetPlanet
yes,yes,yes it is great
wizard
Is snorkling free, and if so, are you able to see lots of sea life?10 answers
5 years, 68 months ago
Gen
Snorkeling is included in the All-Inclusive package.
KellyCC
You can snorkel off the shore for free but I wouldn't think you would see much - the surf is pretty active. There are many protected areas that you can pay to get to and I hear it is really worth it. That might be a better way to go.
pacpatch
at rui, snorkel was a small fee, and lots to see
free at sugar bay st thomas and lots to see
Warmingchad
Snorkling here was free, but lots of motorized water sports nearby and not much sea life. Many trips available in hotel lobby to nearby locations or to Cozumel (an island not far from Riu).
DenverSisters
I think snorkeling is free. We didn't go this year, but we went snorkeling in the same reef last year through a different excursion. The reef is not impressive. There is very little sea life, and it is a shallow reef so you have to be careful not to kick it or scratch yourself on it. I have heard that Isla Mujeres has great snorkeling, but you would have to pay for an excursion.
Cargra
Everything is free, the water is crystal clear, but we did not see much sea life.
alla4600
No. Nothing is free when you get there they many tour for all the fun you want the tours are not cheap some are short and not to expensive all depends on the money you have.
1923
One can snorkel from the beach but not advised for high tide and undertow. On one day we were able to stand in the water but water not that clear. (other days of high seas and wind). We did book a snorkeling trip from the resort, it was okay at best, nothing like the Eastern Caribbean, (St. Thomas), lots of sand and un-colorful reefs. Swift tide at reefs so use caution!
vacationeersbeware
No, you need to pay extra. Plus you can see there few fishes and turtles only. And it's not on the resort, you need to book an excursion with local representatives
Dariapov
No the snorkeling is about $40 per hour and half hour away by boat. Not much snorkeling close by on the beach. Buy, it was very choppy seas when we went?!
Shauncook
hide a bed?7 answers
Are the sofas that are in each room a pull out bed?
5 years, 67 months ago
shellbye
The Riu Palace Riviera Maya does not offer pull out beds.
LaurenCC
Our room did not contain a sofa that was a pull out. I can't say if all rooms are the same. We stayed in a junior suite.
chrenka21
yes.
EscapingWinter2013
yes a pull out bed, a little thin though
Warmingchad
Yes, if you request it in your reservation.
alla4600
No.they have setting in the rooms but no extra beds that I know but you can call and ask.the rooms have king beds or two queen beds.
1923
our room was not
wizard
If we stay here, can we also visit/eat at/wnjoy the beach, at all other Rui hotels in the area?11 answers
5 years, 67 months ago
Stazi
Staying at the Riu Palace Riviera Maya will grant you access to all bars at the Riu hotels in Playacar.
LaurenCC
yes, all amenities that were available at our Riu were also available at the other Riu hotels in the area. We didn't have a chance to do so, but were told we could upon checking in.
IheartRiu
Absolutely - but you probably won't. We always think we will go to the other Rius but have only bothered a few times.
pacpatch
yes - but not for dinners
EscapingWinter2013
yes, your wrist band gets you in the other rui hotels in Cancun and Rivia Maya
Warmingchad
You can visit the other Riu resorts, use their pools and beaches, but you can't eat at their restaurants.
SweetHrt
I am pretty sure you can. You can also visit their restaurants and bars..
Darby
You can use the other Riu resorts for anything except dinner.
Cargra
Yes,they have 6 other Riu close by same area you can walk and see all of them,we did.
1923
Yes! This is the only one you CAN do that from.
beachgirl1962
Yes, there are 4 or 5 other Riu hotels within a few blocks of each other. If you have the bracelet your Riu hotel placed on your wrist - you can go to any of them.
vacationeersbeware
Is the no reservation or reservation system better for parties of 6?5 answers
I am planning on trevelling the week of August 19th with 6 family membersDoes anybody have san opinion on the no reservation vs reservation system at restuarants. I am considreing the NOW or RIU resorts.
5 years, 66 months ago
Dallas
Some of our clients like the freedom of not having to make a dinner reservation the morning of; with a party of 6 you would have to be one of the first in line to guarantee seating. On the other hand, resorts which do not have a reservation policy, allow for more flexibility in dining (but we cannot guarantee that a party of 6 will not be asked to wait for the next table--same with parties of lesser numbers). It's certainly a client preference and we recommend asking the opinions of those you are traveling with.
LaurenCC
reservations would be better for 6, breakfast no problem just your dinners.
Warmingchad
Reservations are made between noon and 3pm in the lobby. You can make 2 reservations at a time, up to 3 days in advance. We didn't have problems with restaurants filling up, and there were large parties at every restaurant we ate at.
Cargra
If you want to reserve a table for 6 at a specific restaurant, then you will have to place a reservation between 12pm - 3 pm that day; if not, then you can go to the 'regular' restaurant which can easily accommodate groups of 10 plus guests without reservations (there were many large families/groups of friends) without a problem.
alla4600
Reservations are good for any number. I saw lots of weddings,usually you have to call the agency and they help you make booking for more than 6.they charge you according to number of people and give the rooms needed.
1923
IS THERE A WAY TO GO ON A DAY TRIP FROM RUI PALACE TO COZUMEL10 answers
5 years, 64 months ago
NEAL
There is a ferry that runs from Playa Del Carmen to Cozumel and back. This is probably the most convenient way to take a day trip to Cozumel.
BILLCC
Neal,
absolutely yes. We were in Riu Palace last August, we took a Taxi to Playa Del Carmen (cost about $7.00 or 70 pesos). In Playa Del Carmen go to the port and buy tickets to Cozumel ($15.00 each, one -way). The trip is a pleasant 45 min. on a quite a large boat. The boat leaves approx. every 1-2 hrs.
P.S.You chose one of the best beaches in terms of number of palm trees and natural shade - enjoy it.
Good Luck,
Krzysztof
Krzysztof
You can take the Ferry from Playa del Carmen to Cozumel. Its about a 5 minute taxi ride to the Ferry dock and about 45 minutes on the Ferry to get to the island.
Zrish
you can walk from the Riu to Playa Del Carmen and then take the ferry to Cozumel. If you can not walk the distance from the Riu you can get a cab and take the 10 minute or so ride to Playa and then take the ferry. We have done this at least 4-5 times.
Darby
You can go into Playa del Carmen (a 5 to 10 minute drive) and take the public ferry to Cozumel. The resort may offer another option too, but I'm not sure.
Cargra
Yes, there are ferry rides to Cozumel 20 minutes (via beach walk from the resort to Playa del Carmen).
alla4600
Yes. You can by boat or tour it an hour away.spend the day beautifully.
1923
Yes!
Your tour person in the lobby bar area. Any of them can arrange it.
Olympus tours does a fantastic job with any trips off property.
beachgirl1962
There are ferry's from downtown Playa Del Carmen many times per day, which is within walking distance from the hotel or a very short taxi ride. I think the ferry's are $20 and a cab ride might be $7, but it is an easy walk. A mile at most. This is the closest all inclusive resort to downtown Playa that I have seen.
JanetPlanet
yes and do it.
wizard
How far is Playa Del Carmen from this Riu?10 answers
5 years, 64 months ago
Bill
The resort is 2 miles from the town of Playa del Carmen.
MariaCC
It is in Playa del carmen, which is like a master palnned community. twenty minute walk into the main nightlife area, or a 7 dollar cab ride
Genna6521
It is about a 5 minute car ride, if that.
Zrish
Probably a 20 minute walk or a 5 minute cab ride into downtown.
DenverSisters
It is right on the edge of Playa del Carmen. It would be a 5 to 10 minute drive to the shopping district.
Cargra
4-5 miles (a 20 minute beach walk).
alla4600
It is right there inside the resort there is beach all around and you can out to others also by taxi or tours.
1923
about 55 miles
wizard
Approx 2-3 miles can walk by beach or avenue
Rabek
This one is located in Playa Del Carmen and it about a 5-10 min cab ride from 5th avenue.
notsosunnyreview
Is the price quoted for each night per person or per room?5 answers
5 years, 64 months ago
Ohio
For further assistance with pricing, we ask that you please call and speak with with one of our Beach Experts. Our office is open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
The price is per person for the number of days you choose if you go through a Cheapcaribbean site it shows the price for number of people who goes on vacation.
I go with my husband so the price is for two people for the number of days I choose
1923
Yes because that includes all food, drink, entertainment, and gratuity. It is well worth the price. The food is awesome and there are lots of options, we stayed stuffed the entire trip. The alcohol is top shelf and you can order anything you want anytime of the day
TheGoldbergs
per person
wizard
per person
SmartLudmilla
Why when I click on different agency,s for the Riu Palace Riviera Maya some look like different resorts?4 answers
5 years, 64 months ago
Ohio
All of the information and pictures contained on our website come directly from each and every resort.
MariaCC
Riu hotels are in every resorts around the world so can choose whatever resort you want.all resorts are different that why you see that
1923
That's because they are different resorts. The flagship resort is the RIU Palace Riviera Maya which gives you access to the other ones except for dinner, but there are 4 others, and you have to be careful which one you are actually booking because some of the other 4 don't have the same reciprocity agreements .
SmartLudmilla
They have multiple hotels at the resort!!! I like the Riviera Maya, but you have options.
Minerva55
What is the official website url for the Riu Palace Riviera Maya ?2 answers
5 years, 64 months ago
Bill
The link directly to the resort's website is https://www.riu.com/en/Paises/mexico/playa-del-carmen/hotel-riu-palace-riviera-maya/index.jsp.
MariaCC
https://www.riu.com/en/Paises/mexico/playa-del-carmen/hotel-riu-palace-riviera-maya/index.jsp?utm_source=Google&utm_medium=cpc&utm_content=PlayaDelCarmen&utm_campaign=Properties&src=tig_us_ppc_playadelcarmen_google_brand_properties_palacerivieramaya_exact&mkwid=s6Fd80l9P_dt&pcrid=24028784535&pmt=e&pkw=riu%20palace%20riviera%20maya&gclid=CI3pyfXvibgCFVBp7AodQ3IAug
This is what I found!
Cargra
Every hotel have their website when you get there they give you a code.
Same hotels you have to pay for wifi. Only have 90 minutes a day unless you pay extra.
1923
You have to go to the Riu website and choose resort from there...they have many hotels/resorts in the area.
beachgirl1962
Wondering if there is beach food, wait service on the beach and If there are huts to sit under or is it shaded only by the palm trees?9 answers
5 years, 60 months ago
Pooker
Most resorts do offer these services, however, for specific information regarding this resorts offered amenities, we do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them is palace.rivieramaya@riu.com.
MariaCC
There is no beach food although we can take whatever with you from all
Places around there many places with the fresh cooked foods and fruit at all times.
Shade is under the palm trees and they have many beach chairs to sit never short around the pools there are chairs in the beach but not shade
1923
No beach huts but lots of palms. Only beach wait service is for drinks...but walk in cafeteria style food adjacent to beach.
beachgirl1962
The beach area is shaded well by palm trees that are planted in nice rows. Every day there is lunch brought out to the beach or you can go to the buffet that is right on the beach. Then in the afternoons the servers bring around pizza or ice cream for snacks if you want them. On Friday they have a beach party and have a more extensive lunch out on the beach which was awesome. They also did a little demonstration of how to make ceviche right by the pool and then served it up to everyone, it was the best!!
TheGoldbergs
Wait service on the beach is only for beverages. Chili's is the restaurant closest to the beach and pool and is buffet style. No huts, but plenty of palm tress and planty of sun. Finding shade or sun was never a problem and our group had those who liked one or the other and we were still able to find lounges near each other.
eranie957
Wait service - yes, but slow.
Only palm trees on beach. At poolside - broken umbrellas and only a few work properly. Palm trees also at poolside. Great pool, great beach, good drinks !
vacationeersbeware
There is a place called Chili's in very close proximity to the beach & pool. It opens for breakfast from 10:30 to Noon and for lunch from Noon to 4-4:30. I suppose you could take your food out to the beach but there are birds that would likely bother you. Best to eat in the snack area. There are no huts to sit under, only the shade of the palm trees, or umbrellas around the pool. There is wait service on the beach to take your drink order.
JanetPlanet
there is some beach food and some wait service, most shade was
palm trees
wizard
They have beach food--there is a grill and a buffet on the beach, just past the pool area and it is self-service for that. There is beach service for drinks but it can be slow. The palm trees are the only shaded areas, but there are pretty big sections of palm trees and it is absolutely beautiful.
notsosunnyreview
Is there top shelf alcohol like captain or jackdaniels? Cancun riu had these5 answers
I've been to this riu a couple of times and loved it. Last year we went to cancun one so I was seeing if they changed and had same alcohol choices cause it was good.
4 years, 56 months ago
Woodstock,il
The resort includes both domestic and imported brands of beverages. For more information please contact the resort directly at Riu.com/PalaceRivieraMaya.
LisaCC
Riu Palace River Maya in Playa de Carmen had name brand alcohol except the whiskey was an unknown brand. The beer in the refig was Dos XX's, green label and in a can. We prefer the amber and in a bottle.
vacationeersbeware
i'm sure the did or do.
wizard
didn't know those were top shelf but they do have it. no grey goose or patron though.
mmdht2
Yes, about whatever you want.
mkbrown87
It's says adults only , however it also lists a kids club in hotel, anyone know what is right?9 answers
4 years, 56 months ago
Minnetonka
We do not see where it states adults only for this resort on our website. Please be advised that this resort is not adults only as this is a family-friendly resort.
MariaCC
There were tons of kids at this hotel during our stay. (Jan, 2014). We never saw it listed as Adults only.
vacationeersbeware
Kids are allowed. We visited when school was in so we only saw a few young kids.
TooColdintheNE
I do not have kids of my own, yet there were definitely kids there. Not a ton of kids whatsoever, pretty few & far between, but definitely kids. There was a kid's club. Rather small and I am not sure how many offerings they had to that end, yet we did see kids at the resort.
JanetPlanet
This is NOT an adults only resort. The Riu Palace Riviera Maya has families with children staying at the resort. But, when we were at the resort for 7 days, not once were we bothered by any families' children. They also have a "kid's club" type area and a "babysitter" on the resort that assists with entertainment so parents can enjoy time to themselves. The resort staff is very good about entertaining the kids away from adults. It never felt as if this resort was full of kids, either. A majority of the people staying were couples with no kids.
SunnySkies
i don't know why they would say adults only, there were
many kids there
wizard
There is a club for kids. There is plenty to do for kids and family. There are more kids at the Riu Tequila, most likely because it is not beach front and the price is less. Which ever one you choose check the entertainment schedules for the Michael Jackson Show it is Awesome. Shows are different all of the Riu Resorts in Playacar. But you can attend all their shows.
Rabek
There are kids--this is not an adults only resort.
notsosunnyreview
Kids are allowed, although there weren't many kids there when I visited.
Soozan
Do we need to list a 7 month old baby at time of booking?2 answers
Hello, I'm trying to setup a reservation with you for one room for my family. We have a 7 month old baby plus a 3 year old a 20 year old nd myself and my husband. It isn't allowing us to book. Do we need to list the 7 month old baby??
4 years, 55 months ago
Ana
When staying at any resort, it is necessary to list all passengers that will be staying at the resort, regardless of their age.
BethCC
i think so.
wizard
Do they play music at the pool? If so, what kind?5 answers
4 years, 55 months ago
Nikki
Most resorts do play music at the pool area. Please contact the resort directly for more information at www.riu.com.
LisaCC
Yes, they play music, but it's not overwhelming and it isn't the whole day. Usually it's a "dance" style music and there is some Spanish style music as well. I thought the music and the noise level was fine at the pool, but if you're older and don't care for music and entertainment, it might get a little annoying if the entertainment staff is trying to get people to "get a little rowdy". Overall, great experience.
SunnySkies
yes, everything from guns and roses to willie nelson
wizard
music is a mix of house, upbeat tempo or even some mexican salsa beats depending on what activities or games are being played at the pool. Sometimes no music at all.
zumazuma
Yes they play music at the pool. Mostly 80 and 90's. Very upbeat stuff.
CANDERSON
Does the Riu Palace have a disco or activites for 23 year olds?7 answers
4 years, 55 months ago
Atlanta, Ga
This resort does have a disco on site and also offers nightly entertainment.
BethCC
it has nightly activites that most would enjoy
wizard
There are 6 hotels total you can use and a few have "night club" settings. Most have been updated in the last few years so not sure if they still have them. Lots of day time activities that are fun for any age...
bluebutterfly
You can walk to the other RIU resorts...the one with Disco was about 15 min walk away. We stopped in disco for about 20 min and plenty of young people there.
WellRelaxed
Sports Bar, water activities.
Gunnar
no and no. not good for young people. I just turned 40 and this place is too old for me. there is a Riu owned resort with a night club you have access to across the street (10min walk).
mmdht2
No disco on site--there is one at another Riu up the road called Tequilia but we didn't make it there.
notsosunnyreview
There is live music and an area to dance, but not a disco per se; they market that Coco Bongo place where the younger 20's crowd goes to find hook ups. There are some raunchy activities that go down at the pool area during the day. I'm in late 40's with 16,18, and 20 year old kids, there is not much for them to do except hang out at the beach, drink, and go on some excursions. This is not the resort to go clubbing at. I find the Cancun resorts party more than the Playa del Carmen ones. Also depends on when you go- we typically go during Xmas time and it's really mellow (mostly people from the north getting a sun fix), but have gone during Spring Break Time and EVERY place is a bit out of control (ie- get a room! - not as bad as Fort Lauderdale, but the whole coast takes on a different personality)
SmartLudmilla
Does resort have discount specials for golf to nearby courses?3 answers
4 years, 54 months ago
Vinnie20151
This resort does not offer any discount special prices for golf courses in the nearby area.
CaitlinCC
i did not see any offered
wizard
Don't know
Gunnar
Hard Rock golf resort was right across the street from Riu Palace and offered 20% off but was still very expensive.
CANDERSON
Picked this location for our Honeymoon, any packages or perks avilable?3 answers
4 years, 53 months ago
Groove
Congratulations! Please contact the resort directly to see what honeymoon packages are available, their email address is: palace.rivieramaya@riu.com. Thank you!
LizCC
Wedding/Vacation
Gunnar
I am sure there is. Contact Hotel for details
2Amigos
Wonderful place, may get special, seating and discounts for spa
Rabek
Does this resort have a casino10 answers
4 years, 53 months ago
Scott
This resort does not have a casino on their property.
BethCC
No but we have saw a sign for one in Playa which is only a walk away.
bluebutterfly
No it does not.
WellRelaxed
No
Gunnar
no
mmdht2
NO
zumazuma
no
thanksbob
NO
ATLVivi
No casino on site
notsosunnyreview
NO
85andsunny
how far is this hotel (Riu Palace Riviera Maya) from Cancun for nightlife and shopping?5 answers
4 years, 51 months ago
Midwest
We were not far from Playa. We went to dinner a few nights because we were close.
Gunnar
Far from Cancun. But Playa Del Carmen is closer. It is a nicer area and has just as nice nightlife. Maybe a 10 minute walk.
BBaggott
The hotel is about a 45 minute ride from Cancun.....but there is shopping and nightlife in Playa del Carmen. There is also some sort of nightclub tour of Playa del Carmen....looked interesting (we didn't do it - but looked like it would be fun...)
Maria2014
about 30-40 min from Cancun. there are plenty of bars and shopping near the hotel. $7or 70 peso cab fare each way to the locally famous "fifth ave". rec changing to peso on day one on fifth ave. best rate.
mmdht2
Cancun is 45 minutes north if you want to see that part of the country. There is lots of shopping along 5th avenue in Playa del Carmen which is only a few blocks away from RIU Riviera Maya.
zumazuma
Does Riu Palace Riviera Maya have dance classes and water activities? if no, what kind of activities do they have?5 answers
4 years, 51 months ago
krisitinaua
This resort does not specify that they offer dance classes, however, they do offer multiple water activities.
BethCC
don't think they have dance lessons. water activities inc kayaking, snorkeling, wind surfing(that's right) and wake boarding-free of charge. you have to pay for motorized water sports like jet skies and para-gliding (I think that's what is called)
mmdht2
They have dance classes and also water aerobics. They also have bocce, soccer, beach volleyball, water volleyball, bingo, etc. They also offers scuba and windsurfing. All watersports are dependent on weather.
Gucifer
Yes
Rabek
They have both dance classes and water activities throughout the day.
ShaSha48
are the beaches clothing optional or topless9 answers
4 years, 49 months ago
gi
The beaches require full swim wear. Please call us at 1.800.915.2322 to speak to one of our Beach Experts about finding the right resort for you!
SamCC
clothing required. NOT topless
mmdht2
I believe they are not optional.
Gucifer
This is a family resort. Clothing is required.
2Amigos
the beaches are clothed from what I could see..
zumazuma
no clothing opt ,,saw 2 fat women topless
mybigkoi714
I did see some topless sunbathers and they were not bothered. I am not sure of the law, but it seemed pretty relaxed.
Ronin
Beaches are clothing one or two ladies were topless.
ShaSha48
I did not see anyone NOT wearing clothes.
Lurene202
can you drink the water8 answers
3 years, 47 months ago
Ed
We recommend drinking the bottled water the resort provides instead of the tap water in the rooms. All other water served at bars and restaurants is filtered.
CCGreg
You can drink the water served in the restaurants or the bottled water that is found in your hotel mini bar. The water at the sink the bathroom has a sign that says "Not Potable". We brushed our teeth with it anyway and didn't get sick.
ToesInSand1
I dont think there is any place in Mexico that you can say is 100% safe. As a precaution even in good hotels, bring some precautionary meds before you leave home such as Cipro, Immodium or other doctor prescribed cure.
zumazuma
i did at the resort for my whole trip with no problems
thanksbob
yes,,they also have bottled water
mybigkoi714
The water was all filtered in every area with food. I would not drink the water from any faucet even in the hotel. (Bottled water was everywhere and very easy to get; free for all-inclusive.
Ronin
yes on property
thegoose1
You can drink the water in the dining areas but not from the tap in your room. The hotel provides plenty of bottled water that is automatically replenished daily.
notsosunnyreview
not from the tap, and there is a non-potable sticker on the mirror. There are plenty of large bottles of water in the mini bar, and the water used to rinse vegetables and that is poured at the table is purified. Some of our family 3 of the 5 of us had the runs for a day, but not sure if it was from the water or food that we ate.
SmartLudmilla
What is the beer served at Riu Palace Riviera Maya????8 answers
3 years, 46 months ago
MARK2012
Riu serves local Mexican beer such as , Tecate, Sol, Modelo, and Dos Equis
KristenCC
Dos Equis is the number one beer
TEaves
only dos equis amber, dos equis, tecate
there is no other
mybigkoi714
Dos XX
manfeldt
I saw nothing, but Dos Equis.
Ronin
On tap, it is XX lager and amber. They also have Tecate and Bohemia in bottles.
mkbrown87
DosXX
notsosunnyreview
xxx
k11111
What are the brands of liquor offered? Specifically vodka?2 answers
3 years, 45 months ago
New York
You can expect to find middle shelf liquor. For Vodka, there will likely be brands such as Skyy, Absolut, and Smirnoff.
CCGreg
They had Bacardi, Jack,
Hottness
beaches5 answers
I know this may sound kind of dumb but
some resorts its a bit of a hike to get to the beach,,how many minutes is it to get from the hotel to the beach?
3 years, 44 months ago
debbie
We recommend speaking to one of our seasoned Beach Experts at 1.800.915.2322 for detailed information about this resort. Our agents visit all of our properties and can tell you with first-hand experience all the minutiae about each resort, including walking distance from your room to the beach. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
It was about 200 yards from my bedroom to the beach. (pretty much the same for most rooms. Walking a normal pace...about 2 minutes.
Ronin
This is probably way too late, but it is literally no more than 200 yards from the very farthest point to the beach. Most rooms are within 100 yards.
mkbrown87
The beach is directly in front of the pool. I would say the walk from any room to the beach is no more than 5 minutes. Which includes the walk down the stairs if you're on an upper floor. The other partner Riu resorts would be a longer walk.
Janssens
The beach is literally steps away from the pool area--it's one of the best things about this resort.
notsosunnyreview
How I can book each special restaurants?5 answers
I know some special restaurant in RIU. How early I can book for those restaurant? Which restaurant is the best?
3 years, 42 months ago
atlanta
Riu resorts will allow you to book specialty restaurants during the check in process. Early bookings are not an option at this time.
SalCC
You can only book up to 2 days ahead (tonight and tomorrow night). I can't tell you which one is the best but we prefered Don Manolo (buffet) as it had very good food, with many options for kids, very convenient. We tried the Mexican Agave but we weren't impressed.
PatRoX
Each morning, in the lobby, they have sign ups. Can reserve up to 2 days in advance. There are 2 seatings at each restaurant (1830 and 2045). Not a great system, but it works. I think it directs more people to just eat at the main buffet. I thought the Brazilian steakhouse was the best.
mkbrown87
The Brazilian Steakhouse was the best restaurant we experienced. You can make a reservation at one of the restaurants the morning of or for the next evening. You're not able to make reservations any further out than that. Reservations are taken in the lobby from 10:00 AM - 1:00 PM - first come, first serve.
VacationNeededInMN
You must go to front living room area and a representative will be there. GO EARLY! They take reservations for 2 days out so make sure you go early in your trip to get a space.
Mooney49
What is the the entertainment.3 answers
What is the nightly entertainment? Just music or a different show each night?
3 years, 42 months ago
Laraine
The nightly entertainment consists of different shows each night at the theater on the property. Resorts will normally have a calendar with the nightly show information posted at the front desk area.
CaitlinCC
There is music and shows that vary nightly. They offer a show for kids early in the evening and one for adults later in the evening.
Riceball
Diferrent every night!!!
Minerva55
Are any of the room connecting?2 answers
I want to put the kids in one room and adults in another - are the rooms connecting at all?
3 years, 41 months ago
Dallas, TX
Adjoining rooms can be requested but would be based on availability at time you arrive. There would be no way to guarantee this in advance of travel.
CCGreg
No not that i saw. You will have a hard time getting them to put your rooms side by side also.
LongRifle
Is there easy access to any nightlife/clubs, etc?4 answers
I am looking to go to clubs or nightlife at night if we are interested. Is there anything around!
3 years, 40 months ago
Kathann
The resort is close is close to Playa Del Carmen, which is one of the local shopping districts and a popular tourist spot in Mexico. But, most of the clubs and the nightlife takes place in the heart of Cancun. If you are interested in a Riu property, Riu Palace Las Americas is right in the heart of the hotel zone near the clubs and popular night life in Cancun!
KristenCC
No real nightclubs in the resort area. You would have to go to town for that and I did not hear of any in La Playa del Carmen.
Riceball
If you talk to the locals they know of the areas for night life and clubs. Multiple young locals that I talked to invited myself to local clubs which you had to take taxis to cause they were couple miles away. They're no nightclubs on the actual hotel campus.
AngieM007
Yes they have Nightclub at the Riu Tequila, and also the Entertainment staff organizes evening trips to Cancun for CoCo Bongo nightclub and another club hopping trip.
Rabek
Is there good snorkeling right at the beach of the resort?5 answers
3 years, 37 months ago
Buffalo, NY
Yes. We saw so many kinds of fish. It is best to hring your own snorkel stuff. Lion fish. Puffer fish. Sting rays. 1 star fish. And soo many others
shamackael
This resort does offer snorkeling. For more information regarding the snorkeling, please contact the resort directly. Their international number is: 01152 (to dial out) 984-877-2280.
TimCC
You can snorkel but you will only see clean blue water and sand. No fish!
KelMel
I wouldn't recommend snorkeling at the resort. The water is too rough / wavy for that.
notsosunnyreview
No there is not good snorkeling right at the beach, The beach area is white sand with no rocks, and is roped off. There are some fish that stray in the swimming area but not many. There is no reef for many fish to hang out at. You need to take a boat out to get to a decent snorkeling area. It is a good place to practice before going out, the surf is not rough and the visibility is very good. Best not to take boat out after 4, starts getting darker around 5:15 and takes about 25 min. to get to the really good snorkel spots.
SmartLudmilla
Are all room ocean view like other RIU locations?5 answers
2 years, 35 months ago
Chicago, Illinois
No. Most rooms are not ocean view. Only the ones along the beach.
lastminutetraveler
No, we did not pay for the ocean view, but looked out onto greenery and trees between the resort and the one next door. Our daughter paid for the ocean view, but because of the palm trees could not see the ocean. She did have a view of the fountains and interior of the resort.
smitty1968
No, and even the ocean view rooms don't appear to have much of an ocean view. However, it's still a great resort!
Domiano
No, very view Ocean View most are courtyard, pool or garden view
Rabek
None of their rooms offer an ocean view. You can only see their courtyard and pool area.
ATLVivi
Shuttle from Airport5 answers
Is there a shuttle at airport to bring us to the resort?
2 years, 34 months ago
Riu Palace
Round Trip airport transportation is offered for an additional amount. We work with a contracted company to help you get to the resort from the airport and back on your return trip. If you need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, you can make the reservation for the shuttle and will receive the transfer information prior to leaving for the trip. You just need to print off the paperwork that is emailed to you. The price was very reasonable, about $49 per person for a round trip ride in an air conditioned van from the Cancun airport to the resort. The van holds about 8 people plus your luggage. The transfer van will meet you at the airport and the Amstar staff is easily found because they wear the same floral shirts, also holding signs as you walk out of the luggage pick up area and will direct you to where to get on the van. You may make a stop or two to drop off or pick up other passengers on the trip to resort or vice versa. Plenty of time was allowed to return to the airport to get checked in and go through security. It's not necessary to pay extra for the direct van to the resort or airport.
smitty1968
People bombard you in the airport, don't go with them. Make sure you find the shuttle people who will be outside the airport. We had Amstar who wore blu Hawaiian shirts and were very helpful.
CANDERSON
yes as long as you have transfer other than that unknown
thegoose1
Yes. Book before. They are very safe and prompt on time.
Lrkm
do i need to reserve a beach chair?5 answers
do I need to get up early to reserve a beach chair? or are there plenty of places to lay
2 years, 31 months ago
maryland
This will ultimately depend on hotel occupancy when you travel. In general it is recommended you rise early to reserve a chair since availability is limited and it is first come/first serve.
CCGreg
There are plenty of lounge chairs but not always right in the sun but you can easily move them down to the beach.
CANDERSON
We reserved ours, early in the morning. The pool area filled up very quick, so if you're a pool person, then I'd say yes. We are beach people and even though we did reserve, we didn't need to.
Domiano
Not a beach chair, or not a chair under the palms, but it is helpful, depending on what kind of sun you want to get, to reserve a poolside chair.
mkbrown87
no you don't there plenty
hotrod48
Where is the best place to take graduting high school seniors2 answers
What is there to do for young adults 18 and older. Are there clubs they can go to?
2 years, 30 months ago
Brenda
There is a disco at the resort as well as several daytime activities, if you would like help looking for the resort to best match your needs please call our Beachologists at 1-800-915-2322 and they would be happy to assist you.
LizCC
18 year olds can drink in Mexico, and that's what most of them will do. There is the ridiculous Coco Bongo that the kids go to, and I liken it to a Freshman in college's first frat party- nothing can be good at a meat market with teens drinking. It is an awkward place to hook up. I would do the backpacking/youth hostel trip to Europe (Netherlands and Prague-Czech Republic have best public transportation) way before taking my grads to Mexico. There's some excursions they can try- get their diving certification and do a dive trip near Cozumel, everything else is kind of overpriced and not very interesting.
SmartLudmilla
if someone paid for the room already, for wedding, Can the all inclusive package be added to that and paid for by another person for a wedding gift?3 answers
2 years, 30 months ago
Kelly
We only offer the all-inclusive at this resort. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes
hotrod48
This resort is an all inclusive resort so there is no all inclusive package.
85andsunny
How many rooms have king beds?2 answers
Way too often when we make the resv. for a room with a king bed we're told there are none.
2 years, 30 months ago
Mr. Magoo
Both category rooms have either king beds or 2 double beds. We can certainly put in a request for a king bed, please be advised requests are not guaranteed and they are based on availability at time of check in.
TimCC
Mine had a king bed, Room 1060;
it was an outside room with balcony, overlooking the grounds.
jfanow
How many miles is this resort from the airport?4 answers
2 years, 26 months ago
Jersey Girl
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport
JeannieCC
40 minutes
hotrod48
It was a good 1hr 10 min drive from the airport, during moderate traffic, and we had stopped at 2 other resorts on the way to drop off some people.
SmartLudmilla
It's an hour drive from Cancun airport
Shauncook
Is the wifi really free in the guest rooms? And if so, how well does it work?5 answers
2 years, 26 months ago
Reno, NV
Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms. As for how well it works, this would depend. Please keep in mind that this can fluctuate just like anywhere else, and that you are in another country so it may not work as well as it does at home.
JeannieCC
works great
hotrod48
Yes it is free and works fine
Lrkm
Yes, the Wi-Fi is free. I didn't have any issues connecting or browsing during our stay.
Aaron0007
Yes it's free and we had no problems. I had 2 kids with me and they were sufficiently entertained in the room, by the pool, on the beach and in the restaurants. :)
Lurene202
How are the beaches? Seaweed?5 answers
Last year the beaches near Cancun had plenty of Seaweed. The staff at the other hotel worked hard to clear it, but it was still there and made swimming in the ocean difficult.
2 years, 26 months ago
Michael
Seaweed, unfortunately, is not something that can be predicted. It does fluctuate depending on tides, currents, weather, etc. This resort does their best to keep the water as clear as possible, however seaweed was an issue throughout the whole Caribbean last year and is unpreventable. But again, they do their best to keep everything clear so you may enjoy your trip as much as possible.
JeannieCC
The beaches are well maintained and seaweed has not been an issue anytime we have visited this resort.
notsosunnyreview
There was no seaweed on the beaches or in the water.
Lizzielou
Beaches were clean and wait staff was quick with beverages
StevenRocha
There was minimal seaweed when I visited 2 weeks ago. They do a good job clearing it and I had no trouble swimming in the ocean.
Soozan
Is this resort more crowded?2 answers
I know everyone comes to resort for a vacation. Well, I don't like it when the place gets so crowded and everywhere people are so noisy and nosy. Sometimes, we should order pizza from outside because of not enough food. This was an experience I had when I went to one of the other caribbean resorts. Kindly help me on answering it.
1 year, 21 months ago
New York
This is going to depend on the time you are looking to travel. Any resort that you may possibly choose will be more busy during the months of January to May as opposed to slower during the months of June-October. Unfortunately occupancy levels cannot be accurately predicted as they can vary.
JeannieCC
We just got back 03/16/17 and didn't find it crowded at all. Granted, first thing in the morning everyone seems to want to save pool side chairs, but we never had a problem finding one when we were interested in laying about. We seldom saw other people in our hallway and it wasn't until our last day did we hear someone staying in the room above us. Of course, I'm sure it's hit or miss on when they are busy, but we never went hungry, had to wait in line, or felt like it was crowded.
Lurene202
Does every room has a jacuzzi/hot tub?3 answers
1 year, 21 months ago
caribbeanlover
Both of the rooms we offer have hydro-massage tubs in the rooms.
JeannieCC
no
SmartLudmilla
No. I went with my 2 kids and I can't remember the name of the specific package I booked, but it was a pretty basic room with 2 beds...no Jacuzzi.
Lurene202
Are there any dining options on the beach?2 answers
1 year, 21 months ago
caribeanlover
Unfortunately this resort does not have any restaurants on the beach, however, for an additional cost, they may be able to set up a romantic dinner on the beach for you. You would need to inquire with the resort directly for information on this.
JeannieCC
On the beach itself, there are burgers, hot dogs, steak strips, and chips. There is a restaurant steps from the beach which has very good food- it is a buffet for lunch, and becomes Chili's steak restaurant in the evenings
SmartLudmilla
Is there Gluton free food available3 answers
Daughter has a glutton allergy. Is there glutton free food available?
1 year, 20 months ago
Shabbir
Gluten free options should be brought to the attention of the concierge so that the kitchens can make special accommodations.
CCGreg
There is some gluten free food, but not much. Some is labelled glutton free, and some is not. You can ask, and there are enough chefs that will gladly prepare you something if you ask. Be careful with the soups; not sure if they use flour to thicken some of them.
SmartLudmilla
Yes - I saw several stations with gluten-free foods.
jfanow
Is this in Playacar?3 answers
1 year, 20 months ago
USA, Vermont
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.
JeannieCC
Yes, this is in the gated community of Playacar
85andsunny
Yes it is. Gated with 24 hour security. I felt secure w family the whole time we were there!
Shauncook
Which Riu is the best in Playacar4 answers
Looking for the best Riu property for the following: clean rooms, good food, great beach and ocean without rocks/large amount of seaweed, fun entertainment and close to Playa Del Carmen.
1 year, 19 months ago
Marshalltown Iowa
Riu properties in general are great places to visit! The Riu Palace properties versus the Riu properties tend to be a higher class of service. For assistance with finding your dream resort, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
The RUI Palace Riveria Maya is the nicest of the RUI resorts in Playacar. The rooms are clean, the food is great, the beach is beautiful and clean. The are no rocks but there can be seaweed. Which of course the resort can do nothing about. We enjoyed the nightly entertainment in the courtyard. And the town of Playa Del Carmen is a short 20 minute walk away. You can either walk the beach to Playa or the sidewalk.
85andsunny
Riu Palace Riviera Maya is closest to Playa del Carmen. It is one of the 2 Palace resorts in Playacar. This resort has not been updated to the modern style like the other Riu's, but it is clean with good food and nice beach. There was pretty much seaweed when we were there (May 7-11). They had guys getting rid of it on the beach, but it was still rolling in on the waves. They had music in early evening and shows later but not a real nightclub - you could go into town for that.
Mickey422
We stayed at Riu Riviera Maya, and visited the others in the area. I think Riviera Maya and Riu Mexico are the two best properties in Playacar! When we went in March, the beaches were "weedy" and snorkeling, etc had to be done half hour away at $40/ hour (snorkeling). But facilities at both were super clean and lots to do, see, eat, and drink!
Have fun!
Shauncook
Activities and/or teen room for teenagers?3 answers
Are there any activities for teens or is there a teen room to hang out in? I have been to three Riu resorts and all have had great activities for little kids but nothing for 14-16 age group. My son gets bored hanging out with just me! Do a lot of families vacation here?
1 year, 17 months ago
Boston
This resort does not have anything specific for teens over the age of twelve, however they do have plenty of activities as listed below. As for the amount of families, this depends on the time of year, etc. It can vary quite a bit.
Windsurfing
Catamaran
Kayak
Body board
Snorkeling
Scuba lesson in pool
Fitness
Table tennis
Volleyball
Tennis
For an additional charge:
Billiards
Golf
JeannieCC
We just got back from RIU Palace on 03/16 with my son age 14 and daughter age 17. No, there's not a lot for teens to do there. My son had fun playing in the ocean and building sand castles, but that only entertained him for so long. I swam with him a few times in the pool, but there's certainly no slide or diving board. My son really wanted to ride a jet ski, but he can only be a passenger, not a driver, so he opted out of that. We did side trips to keep them entertained, and my son loved the lunch buffet that was open all day. So, going to get something to eat seemed to keep him satisfied a lot of the time as well. Also, not sure if this is good or bad, but RIU does have FREE WiFi, so he wasn't TOTALLY bored.
Lurene202
My 17 year old went with us. Not a lot for teens to do at any of em besides beach, pool, or hanging out w the old folks! :).
He had fun though! There's lots to do for any age and they are away from their phone/ tablet, which is a good thing!
Shauncook
Does the children's pool have slides4 answers
1 year, 16 months ago
oklahoma city
No slides, not that many things for small kids
Hottness
Unfortunately, the children's pool does not have any slides.
JeannieCC
No
Amoore
No, there’s a small kid’s pool in the kid’s club area but you rarely see anyone there. None of the pools have slides.
DJ2017
Is the beach sandy or rocky?5 answers
Some reviews for other hotels in the area say there's a lot of rocks making it hard to swim. Is that the case with the beach here?
1 year, 15 months ago
mei
Sandy - nice white sand,
Eric2525
Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Sandy and well maintained... lots of chairs and great bar service
MaggieR
Rocks were not a problem, seaweed washing up to shore and near the water was our obstacle when we visited last week.
Mexico2017
The beach is wonder, soft and very easy to walk in.
Nannycindy
How old do you have to be to check in?2 answers
1 year, 14 months ago
Victoria
Spring Break Policy
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I would guess 18 YO.
jfanow
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Room Information
Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.
Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.
Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.
Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.
RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.
If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.
Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)
What We'd Change
Guys - pack some long pants for dining at night at the a la carte restaurants.
Why You Should Go
You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.
Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.
You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.
RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.
If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.
Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Volleyball
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Fitness/Exercise Room
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Swim-Up Bar(s)
Swimming Pool(s)
Windsurfing
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Safe Deposit Box
Billiards
Scuba Lessons
Non-Smoking Rooms (on request)
6 Restaurants
4 Bars/Lounges
Spa Services ($)
Porter/Bellhop
Shopping
Elevators
Health Club
Beach Towels
Handicap Room Available
Wedding Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Free Parking
Beauty Salon ($)
Gift Shop ($)
Wireless Internet in lobby
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Jet Ski Rentals
Medical Facilities
Motor Boat Rentals
Parasailing
Sailing
Scuba Diving
Shopping
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Riu Palace Riviera Maya
Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad
+52 98 48 77 2280
Hotel Description
Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar
Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.
It's Time to Get Your Riu On.
DINING
The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.
Botafoga Type: Brazilian Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm Description: Buffet starters and desserts with table service during the
main course.
Agave Type: Mexican Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm Description: Buffet starters and desserts with table service during the
main course.
Chilis Type: Grill Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm Description: Casual restaurant located by the pool.
Krystal Type: Nouvelle Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm Description: Contemporary menu featuring fusion cuisine. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Yashima Type: Japanese Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm Description: Japanese cuisine. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
All restaurant hours subject to change.
BARS/NIGHTLIFE
The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.
Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.
La Habana
Lobby bar. Daily, 10am-midnight.
Lirico
Lounge bar with terrace. Daily, 6pm-midnight.
Sports Bar
24-hour bar.
BEACHES AND POOLS
Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.
SPORTS/ACTIVITIES
Water
Windsurfing
Catamaran
Kayak
Body board
Snorkeling
Scuba lesson in pool
Land
Fitness
Table tennis
Volleyball
Tennis
For an additional charge:
Billiards
Golf
INTERNET
Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.
SPA SERVICES
Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.
WEDDING/HONEYMOON
Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of
their wedding packages to make your day unforgettable and perfect!
CHILD CARE
Along with a children's pool and play area, the hotel also offers daily
entertainment at RiuLand for kids ages 4-7 and 8-12.
ADDITIONAL INFORMATION
Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.
Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
hotel, except in specifically designated areas.
Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or
exchange U.S. dollars at the front desk. ATMs are available in the lobby of
each resort for withdrawals in Mexican currency.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
