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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $809 All-Inclusive
Info Customer Reviews Questions & Answers

Go ahead and dig your toes into this little slice of paradise–the sand is snow white and the teal waves are stunning. Co ... More

Customer Rating 361 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
398 out of 434 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
398 out of 434 (92%) customers would recommend this product to a friend.
My son playing pool volleyball Vacation Paradise Riu Palace Riviera Maya Enjoying great food pool Water leaking from the roof into the walls equal a moldy smelling loby and rooms. beach Room Beautiful beach Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Lunch view Beach Relaxing by the pool The Riu lobby Having dinner at the buffet Family
All Customer Reviews
1-4 of 361 reviews. Sort by
January 13, 2020
Great Resort

This hotel was a great value and the newly renovated rooms were very nice. I loved the Playacar location, which was a gated community, and felt very upscale and safe. Walking down to 5th Avenue was so fun! The restaurants were good and it was nice not having to make reservations and you could always get in when you wanted. The only negative was the pool was underwhelming. It felt small and crowed and the swim up bar was a little disappointing. We spent most of the time on the beach instead. The service was great and it was also nice to walk to the other Riu hotels in Playacar. All in all, it was a great vacation. Loved the area and the hotel was great.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Kansas City
Age: 35-44
Travel: 1-2 trips/year

December 31, 2019
Nice property, awful service

Very nice property. Nice same food spread everyday. No variety, bored after 2 days. Food in specialty restaurants was better, but service was especially poor in the steakhouse and Japanese restaurant. 3 hours for a basic 3 course meal on average. Rooms layout is good for couples, but not family friendly. We were put in a room that had a queen bed, and no option for the 3rd guest in the room.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Virginia
Age: 45-54
Travel: 3-6 trips/year

August 16, 2019
Best servers

This hotel had the best pool/beach servers we have had in a long time. They came around to ask if we needed a drink or a refill, they were very friendly and paid attention to all of the guests. There was one man, German that as extremely courteous, very friendly and came around often to make sure we were taken care of.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Rudy, AR
Age: 45-54
Travel: 1-2 trips/year

August 7, 2019
Great time!

My husband and I spent our honeymoon here, and we loved it! The pools were great, the beaches were clean and sprawling, and the service was wonderful. The food was AWESOME. We miss it now that we're back! Ha. We had a garden terrace junior suite; they upgrade you if you're on your honeymoon -I thought that the room comfort was good, but the bed was on the firmer side and a little less comfortable for myself (my husband had no complaints.) Otherwise we both had no true complaints! Lovely trip and just as relaxing and restoring as we had hoped.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Illinois
Age: 25-34
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of paradise–the sand is snow white and the teal waves are stunning. Completely renovated in 2019, this resort has everything you'll need and more. And with Riu's commitment to impeccable service, you won't need to worry about a thing– except maybe which bar you're going to grab your next cocktail. You really will find it all here–entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.

Sister Property Exchange Privileges
Guests staying at Riu Palace Riviera Maya enjoy exchange privileges at Riu Palace Mexico, Riu Yucatan, Riu Tequila, Riu Lupita and Riu Playacar! Privileges include access to all of the sister resort's facilities, dining and bars/lounges.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Rafael
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Il Portico
Type: Italian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: A la carte grill and steakhouse.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Capuchino
Type: Coffee, Patisserie & Ice cream parlor
Description: Coffee & treats.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Lobby bar. Daily, 10am-midnight.

Cancun
Poolside bar with swim-up bar. Daily, 9am-6pm.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has three where you can spend your sunshiny days (and the ocean views are dazzling).



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool featuring water slides and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy

Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Junior Suite
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$850 Resort Credits More
5 days, 4 nights
Travel Dates 1/24 - 6/22
Starting at $809 was $1849
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
$850 Resort Credits More
5 days, 4 nights
Travel Dates 6/23 - 8/17
Starting at $939 was $1569
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!

Need Assistance?

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(800) 915-2322
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