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Riu Palace Riviera Maya

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $679 All-Inclusive
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Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's ... More

Customer Rating 320 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
359 out of 389 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.2
4.6 out of 5
"I have visited this resort 6 times and will be going this week taking 8 of our friends. This resort has the best food ever...we don't even go to the special resturants because the buffet is excellent. ..." – 1956chick
359 out of 389 (92%) customers would recommend this product to a friend.
Enjoying great food Relaxing by the pool Beach My son playing pool volleyball The Riu lobby beach Beautiful beach Riu Palace Riviera Maya Vacation Paradise Room Water leaking from the roof into the walls equal a moldy smelling loby and rooms. Having dinner at the buffet pool Family Water leaking from the roof into the walls equal a moldy smelling loby and rooms.
All Customer Reviews
1-4 of 320 reviews. Sort by
April 15, 2019
Fabulous time!!

Me and a friend went on a quick 5 night girls trip and from the minute we arrived the ladies at the front desk were super friendly and were able to check us in right away. They brought us a refreshing drink upon check in that was delicious and were even nice enough to give us a refill. We were there a little early but they were able to get us in our rooms right away which was a plus. Our room was very clean and the maids did an awesome job keeping it that way the whole time. We of course changed into our suits right away and headed to the beach. The view was amazing and the beach and pools were beautiful. There was some sea weed at the beach but the guys worked very hard every morning to clear it up as best as possible. We ate at all the restaurants except for one and i will say that everyone of the staff was always very friendly and welcoming. The steak at the fancy restaurant was delirious. The buffet always had plenty to choose from and everything was good and clean. I loved the fact that we didn't have to make reservations and this was another huge plus. Also there was a very nice young man at the front desk that was able to help us with our phones. He was amazingly patient and sweet. I seen him several times as we passed by helping others with there phones so we weren't paying roaming fees. Sorry i wished i remembered his name. We started out each day at the gym and then breakfast. Gym could use a little update on the equipment but not a deal breaker for me. Any way we participated in the morning Yoga, water aerobics, Darts on the beach, boccie ball, Bingo, Water Balloon toss, Foam Party, Black Jack casino night and much more. We also went to all the shows except one in the evening and had so much fun. Alan, Shikera and I'm sorry I don't remember the rest of their names from the the Entertainment Crew but they did an amazing job of entertaining us from sun rise till sunset. They all work so incredibly hard and were always so friendly and fun. Even when they were taking a break to get a bite to eat they would always take time to talk to us. I would definitely recommend this Resort. Thanks to everyone for giving us a memorable much needed vacation. Keep up the good work. Kudos to everyone and i mean everyone there. They all did an amazing job!!!

Fabulous time!! Fabulous time!!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: IL
Age: 45-54
Travel: 1-2 trips/year

April 15, 2019
Perfect Beach Getaway!

The RIU Palace was absolutely beautiful - from the moment we drove up the driveway I was impressed. As soon as we entered we were treated to a nice cold drink and were told to go enjoy lunch until our room was ready. The pool area was a happening place, with water aerobics, a swim-up bar & pool volleyball. However, the beach area was very peaceful, if you preferred something more quiet. Regardless of where you were, the servers were always running around getting drinks & happy to do so. Our room was just as described - a fully stocked mini-fridge and bar, and a nice terrace to sit outside. The gym had just the right amount of equipment, and they did offer massages and a salon. There is no casino (which we didn't mind), and nightly entertainment. I definitely recommend this resort.

Perfect Beach Getaway!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Levittown, NY
Age: 55-64
Travel: 3-6 trips/year

April 14, 2019
Riu Palace Riviera Maya

THis was our first time at an all inclusive. We were greeted at the door and helped with our luggage the minute we arrived. Check in was seamless. However, I think there could have been a bit more explanation about what was available at the resort. Went to our room. Glad to hear they are redoing rooms this year- definitely need it. Don't get me wrong-nothing wrong with the room- just not everything right. Broken tiles, dated decor, etc. All was forgotten when we went down to the ocean. Yes-there is some seaweed. Not a big deal to us though. Pool area is beautiful. Lots of loungers- although you do need to claim your spots by 9 a.m. Can't say enough about the staff. They were fantastic. Always super accommodating and quick. They were the best thing about this resort. Buffet was fine-not outstanding. We ate at the steakhouse and mexican restaurants too. They were both fine too. I hear they are adding an italian restaurant when they remodel later this year. We literally were on the resort property the entire 5 days except for a trip to snorkel. Enjoyed our time there. Would go back-just to see how different it is with remodel. We purposely chose to be away from Cancun as we went during spring break. This resort had a mix of families, couples, and singles. Something to do all the time if you want to, or you can just relax, read, people watch. Didn't experience a lot of drunk young people- which is what we were trying to avoid as we took a family vacay with teenagers. Staff needs to be commended for their hard work!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

April 12, 2019
The staff can not do enough for you:)

We had the best time at this resort. It was second Riu hotel and resort we have stayed at. We were blown away by the wonderful personalities of every staff member. The group that worked the pool area were so entertaining and fun. Got the crowds enjoying the dancing, exercise and music happening every day. Food was great. So much to choose from. Chiles by the pool, had lunch and dinner daily. The hotel and surrounding areas were beautiful. Staff working around the clock to keep it all in top shape. After making reservations, I saw that this resort is closing later this year for a time to remodel and some people said they thought it was out dated. Was a little afraid we were going to be disappointed. Don't hesitate to book this resort before it is remodeled. But it is truly a lovely hotel and we had a great time. Also, I want to say that this was first time going through cheapcaribbean. Everything we asked for was perfect.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Buffalo New York
Age: Over 65
Travel: 1-2 trips/year

Room Information

Riu Palace Riviera Maya features 400 guestrooms decorated like an aristocratic Mexican hacienda. Rooms come equipped with a ceiling fan, flat screen satellite TV, laptop size electronic in-room safe, telephone, radio alarm clock, hydro-massage tub, daily-restocked mini-bar, liquor dispenser, an integrated lounge area and a balcony or terrace.

Room Details

Junior Suite (SJSB)
Hotel/Studio Unit Details

Junior Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

Finding your perch on Cancun's white sandy shores with turquoise waves rolling in and sweet sunshine for days.

Toasting with a fun, fruity cocktail on the terrace. You'll feel like you've arrived, beach lovers.

Hitting the main pool and zeroing in on the main hub of activity - the swim-up bar. It does not disappoint.

RiuFit has all kinds of ways to get your burn on - backfit, aquagym, stretching and bums-legs-tums.

If you are struck by the late-night munchies, 24-hour room service will deliver straight to your room.

Striking up friendly competition with a few rounds of ping pong, volleyball or tennis (lit for night play.)

 

What We'd Change

Guys - pack some long pants for dining at night at the a la carte restaurants.
 

Why You Should Go

You're a short five minutes from the delicious Playa del Carmen - beaches, golf, watersports and shopping.

Dining at Chilis - the resorts steak and lobster restaurant, which is muy bueno.

You can hit all the Riu bars in Playacar. Go ahead - taste test all the tequilas. You're on vacay.

RiuLand is where the kiddos can play & craft the day away while you melt into stress- extraction at the spa.

If you're up exploring, the Mayan ruins and the Sian Ka'an reserve should top your list.

Riu's fab entertainment team is ready to perform - live music in the day and Broadway-esque at night.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Safe Deposit Box
  • Billiards
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Health Club
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Free Parking
  • Beauty Salon ($)
  • Gift Shop ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Riviera Maya

Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad

+52 98 48 77 2280

Hotel Description

Riu Palace Riviera Maya: All-Inclusive Haven On The Shores Of Playacar

Go ahead and dig your toes into this little slice of Eden - the sand is snow white and the teal waves are stunning. It's your beach lovin' dreams coming true, no doubt. And with Riu's commitment to impeccable service, you won't need to worry about a thing - except maybe which bar you're going to grab your next cocktail. You really will find it all here - entertainment day and night, activities to entertain you every minute of the day and plenty of opportunities to melt all that bothersome stress away.

It's Time to Get Your Riu On.



DINING

The delish cuisine selections are varied, with a great mix of all your favs, and of course some locally-made Mexican dishes. In addition to the a la carte restaurants for dinner, you'll also get to savor themed buffets (with live cooking stations), and if dining in is more your style, 24-hour room service will take care of you. Eat up.

Don Manolo
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 1pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Buffet with on-the-spot cooking stations.

Botafoga
Type: Brazilian
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Agave
Type: Mexican
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Buffet starters and desserts with table service during the main course.

Chilis
Type: Grill
Hours: Daily, 10:30am--6pm. 2 seatings at 7pm and 8:30pm
Description: Casual restaurant located by the pool.

Krystal
Type: Nouvelle
Hours: Daily, 6:30pm-8pm and 8:45pm-10:15pm
Description: Contemporary menu featuring fusion cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Yashima
Type: Japanese
Hours: Daily, 6:30pm-8pm and 8:30pm-10:30pm
Description: Japanese cuisine.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

All restaurant hours subject to change.



BARS/NIGHTLIFE

The libation-savvy bartenders are ready to serve you any crafty concoction you want - they even have a few cocktail ideas of their own. It's 24-hour, all-inclusive so you can drink from dawn till dusk. Cheers.

Daiquiri
Poolside and swim-up bar. Daily, 9am-6pm.

La Habana
Lobby bar. Daily, 10am-midnight.

Lirico
Lounge bar with terrace. Daily, 6pm-midnight.

Sports Bar
24-hour bar.



BEACHES AND POOLS

Jaw-dropping white sands and off-the-charts gorgeous turquoise waters create the most perfect setting. If the pool is more your style, the resort has two where you can spend your sunshiny days (and the ocean views are dazzling). It's Paradise Found.



SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamaran
  • Kayak
  • Body board
  • Snorkeling
  • Scuba lesson in pool
Land
  • Fitness
  • Table tennis
  • Volleyball
  • Tennis

For an additional charge:

  • Billiards
  • Golf


INTERNET

Riu Palace Riviera Maya offers complimentary Wi-Fi access in common areas and in guest rooms.



SPA SERVICES

Renova Spa at Riu Palace Riviera Maya offers a variety treatments that will leave you relaxed and recharged for an additional charge.



WEDDING/HONEYMOON

Riu Palace Riviera Maya has the perfect spot to tie the knot. Choose one of their wedding packages to make your day unforgettable and perfect!



CHILD CARE

Along with a children's pool and play area, the hotel also offers daily entertainment at RiuLand for kids ages 4-7 and 8-12.



ADDITIONAL INFORMATION

Location
Riu Palace Riviera Maya is located 34 miles from Cancun International Airport (CUN), 42 miles from downtown Cancun and 2 mi from the town of Playa del Carmen.

Check-In/Check-Out
Check-In: 3pm. Check-Out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break Policy

Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico longer accept or exchange U.S. dollars at the front desk. ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Resort Update
Please note, Riu Palace Riviera Maya will be closed for renovations beginning August 13, 2019 and is expected to reopen December 7, 2019.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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