Riu Palace Riviera Maya

Me and a friend went on a quick 5 night girls trip and from the minute we arrived the ladies at the front desk were super friendly and were able to check us in right away. They brought us a refreshing drink upon check in that was delicious and were even nice enough to give us a refill. We were there a little early but they were able to get us in our rooms right away which was a plus. Our room was very clean and the maids did an awesome job keeping it that way the whole time. We of course changed into our suits right away and headed to the beach. The view was amazing and the beach and pools were beautiful. There was some sea weed at the beach but the guys worked very hard every morning to clear it up as best as possible. We ate at all the restaurants except for one and i will say that everyone of the staff was always very friendly and welcoming. The steak at the fancy restaurant was delirious. The buffet always had plenty to choose from and everything was good and clean. I loved the fact that we didn't have to make reservations and this was another huge plus. Also there was a very nice young man at the front desk that was able to help us with our phones. He was amazingly patient and sweet. I seen him several times as we passed by helping others with there phones so we weren't paying roaming fees. Sorry i wished i remembered his name. We started out each day at the gym and then breakfast. Gym could use a little update on the equipment but not a deal breaker for me. Any way we participated in the morning Yoga, water aerobics, Darts on the beach, boccie ball, Bingo, Water Balloon toss, Foam Party, Black Jack casino night and much more. We also went to all the shows except one in the evening and had so much fun. Alan, Shikera and I'm sorry I don't remember the rest of their names from the the Entertainment Crew but they did an amazing job of entertaining us from sun rise till sunset. They all work so incredibly hard and were always so friendly and fun. Even when they were taking a break to get a bite to eat they would always take time to talk to us. I would definitely recommend this Resort. Thanks to everyone for giving us a memorable much needed vacation. Keep up the good work. Kudos to everyone and i mean everyone there. They all did an amazing job!!!

The RIU Palace was absolutely beautiful - from the moment we drove up the driveway I was impressed. As soon as we entered we were treated to a nice cold drink and were told to go enjoy lunch until our room was ready. The pool area was a happening place, with water aerobics, a swim-up bar & pool volleyball. However, the beach area was very peaceful, if you preferred something more quiet. Regardless of where you were, the servers were always running around getting drinks & happy to do so. Our room was just as described - a fully stocked mini-fridge and bar, and a nice terrace to sit outside. The gym had just the right amount of equipment, and they did offer massages and a salon. There is no casino (which we didn't mind), and nightly entertainment. I definitely recommend this resort.

THis was our first time at an all inclusive. We were greeted at the door and helped with our luggage the minute we arrived. Check in was seamless. However, I think there could have been a bit more explanation about what was available at the resort. Went to our room. Glad to hear they are redoing rooms this year- definitely need it. Don't get me wrong-nothing wrong with the room- just not everything right. Broken tiles, dated decor, etc. All was forgotten when we went down to the ocean. Yes-there is some seaweed. Not a big deal to us though. Pool area is beautiful. Lots of loungers- although you do need to claim your spots by 9 a.m. Can't say enough about the staff. They were fantastic. Always super accommodating and quick. They were the best thing about this resort. Buffet was fine-not outstanding. We ate at the steakhouse and mexican restaurants too. They were both fine too. I hear they are adding an italian restaurant when they remodel later this year. We literally were on the resort property the entire 5 days except for a trip to snorkel. Enjoyed our time there. Would go back-just to see how different it is with remodel. We purposely chose to be away from Cancun as we went during spring break. This resort had a mix of families, couples, and singles. Something to do all the time if you want to, or you can just relax, read, people watch. Didn't experience a lot of drunk young people- which is what we were trying to avoid as we took a family vacay with teenagers. Staff needs to be commended for their hard work!

We had the best time at this resort. It was second Riu hotel and resort we have stayed at. We were blown away by the wonderful personalities of every staff member. The group that worked the pool area were so entertaining and fun. Got the crowds enjoying the dancing, exercise and music happening every day. Food was great. So much to choose from. Chiles by the pool, had lunch and dinner daily. The hotel and surrounding areas were beautiful. Staff working around the clock to keep it all in top shape. After making reservations, I saw that this resort is closing later this year for a time to remodel and some people said they thought it was out dated. Was a little afraid we were going to be disappointed. Don't hesitate to book this resort before it is remodeled. But it is truly a lovely hotel and we had a great time. Also, I want to say that this was first time going through cheapcaribbean. Everything we asked for was perfect.