Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3434 reviews

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  The place was lovely!

  The resort was beautiful. The beach was great in the morning but had lots of seaweed in the afternoon. Staff was the absolute best part. So friendly and really seemed like they enjoyed their job. The downside was the adult beverage choices. They only had one type of beer and not many choices of top shelf liquors. We never really found a drink we loved. There really is only one pool for kids which was very crowded. The splash park was a pretty far walk for little but was great if you were able to make it. They did say there was a shuttle service initially but then told us there was not one. Overall, the resort is gorgeous and the staff were amazing.

  Jun 30, 2025
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  June 2025

  Overall it was a good experience. We traveled as a group of 5: my husband and I and 18,17,11. All boys, the water park was a hit as it gave the boys all something to do. The pool volleyball was great and we just played with others. We tried the Japanese, Italian, buffet, and Spanish restaurants. The boys preferred the buffet over all. The alcohol selection was basic, and it was a bummer there is only one beer to select from. I do love that they try to use all Dominican products. We noticed that the staff bends over backwards for the larger parties. We sat in Anna’s section for breakfast, she is super sweet and attentive. The downside of the resort was the venders on the beach and that some of them come to the waterpark. The week we were there, the beach was red or yellow flagged and we could only try to use the kayaks the day before we left. I totally get it, but it was annoying. Also asking for $30 hold fee for boogie boards and other inclusive was annoying. It is a younger crowd that are parting it up, they don’t seem to cut anyone off. They are doing there best to manage the seaweed which we expected to be heavy.

  Jun 29, 2025
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  Visited in June 2025 – One shining star made our trip! Thank you, Steben!

  Visited in June 2025 – One shining star made our trip! We visited this resort at the end of June 2025. While the overall experience—the resort and the food—was just okay and not necessarily a place we’d choose again, I felt compelled to leave a review to recognize someone who truly made our trip memorable. Steben, one of the staff members, stood out in every possible way. (He gets 5 stars!) We first met him poolside, and then we kept seeing him in the evenings at the theater. He was, without a doubt, the best server we encountered during our stay. Steben consistently went above and beyond, greeting us with a warm smile and friendly attitude every time. He made our kids feel special and important, and they genuinely looked forward to seeing him each night. We even found ourselves choosing where to sit based on where he was working! One rainy evening especially stood out—Steben quickly made space for us under shelter, found dry chairs, wiped them off, and continued to take care of us with top-notch service. He kept my drinks full and created fun, new drink options for the kids to enjoy. Before we left, we made sure to track him down for a few photos with the kids—and they’ve continued to talk about him since we’ve been home. He truly was the bright spot of this vacation. Thank you, Steben, for your outstanding service and genuine kindness. You made a lasting impression on our family, and we won’t forget you!

  Jun 27, 2025
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  Excellent staff

  No major issues. The set up of the pools could be better as if you sit by the big pool you miss all the daytime entertainment and they don't always come to that pool and ask you to join in with games. Staff were all brilliant, always happy to help. Particular mention to Olvi, Zorri, Yeison and Marcos from the pool bar and William the pool/towel guy.

  Jun 27, 2025
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  Amazing holiday

  Had the best holiday staying at the Riu Palace Punta Cana. Did have an issue with our room but was moved into a different one straight away with no issues. The staff are all great and very friendly. Can not say a bad word about any of them. Hotel is very clean, with staff working tirelessly to make it perfect. Looking forward to returning next year.

  Jun 27, 2025