Resort Details
- Various Lounges/Bars- Perico Chicote Lobby piano Bar
- Los Rosario Lounge Bar with terrace
- Sports Bar (24-hours)
- La Plaza Pavilion bar
- Sauna, Pool and Swim-up Bar - Various Restaurants- Krystal Fusion restaurant- La Altagracia Grill-Steak house, dinner only- La Bodega Spanish Rodizio, dinner only- La Isabela Main Restaurant restaurant-Buffet style with terrace- Luigi Italian Restaurant, a la carte dinner only- Yokohama Japanese restaurant, dinner only
- Pool Snack bar and restaurant- Room service with continental breakfast and snacks
Some restaurants may only operate on select schedules and may expect appropriate dress. Consult the hotel for hours of operation and dress codes.
- 24-hour front desk
- 24-hour room service
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- 24-hour front desk
- 24-hour room service
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDaytime entertainment program for children.
- Direct access to a beach
- Fitness center on-site
- Gambling †Casino at neighboring resort.
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †- Banana boat
- Parasailing- Water ski
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Paddle boat
- Snorkeling gear
- kayaking - PoolThere are 2 pools on-site. Outdoor Swimming pool with integrated jacuzzi and area beverage service. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 4 tennis courts on-site.
- Golf †There is a golf course located within 10 miles of the property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3456 reviews
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Jul 15, 2025HORRIBLE EXPERIENCE: DONT BOOK HERE
DO NOT STAY HERE! My family and I are well traveled and have experienced resorts both luxury and for partying & This was THE WORST hotel/resort experience we EVER HAD! Our family invited 85 people here for our wedding and if it was not for our wedding we would had LEFT! If I could rate this place a ZERO I would. I will be formally complaining everyday on every site until we are comfortable with the response and respect deserved from this DIRTY, INFESTED, unorganized place. Customer service is NO HELP! Management makes promises they don’t keep! Discrimination is LOUD, prioritizing their lighter guests. My husband was treated extremely differently than I during our stay. We never got our suite, our guest complained as they did not receive theirs or there refund and were not assigned the rooms they paid for. Our wedding coordinator Clara Gómez went home to tend to her children a few ours before our wedding. I was offered a NOTEBOOK to WRITE my formal complaint. My family has written 15 complains since checking out. PLEASE PLEASE PLEASE save your time and money!!!!! I will be capturing every detail of this disaster when we have time but for now. DONT GO!!!!!!!!!! Our wedding went amazing thanks to US!!!!!!!! We are not evening allowing Riu to share our pictures based on the service provided. Our maid never refilled our fridge despite asking, my wedding day photos had to be taken in another room because the maid did not clean prior to us checking in. (Yes, we were checked into a dirty room. Bed bugs and roaches were spotted. No offer for compensation or understanding for our wedding coordinator not coordinating ANYTHING Paul in the Buffett has the worst service DAILY. There are no checks and balances, just lie after lie and excuse after excuse.
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Jul 13, 2025Do not stay here
This resort has declined tremendously over the past couple of years!!! The rooms have a moldy smell and there were several issues with the toilets not flushing. The pool bar staff is rude and impatient. The best thing about our experience was the restaurant staff at La Isabela!! They were welcoming, nice and appreciative of our business. Martin/Mario were amazing and made our family enjoy our trip!!
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Jul 10, 2025Nice
Hospitable and comfy. My room had a little smell and wash rags were not readily available but everything else was great.
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Jul 09, 2025Family holiday june/july
Hotel and staff from front of house to cleaning staff were excellent and worked hard to accommodate everything making the experience good ,the bar staff including waiting staff worked hard to make you feel so welcome especially Natalia who went the extra mile .
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Jul 09, 2025
Highly recommend!
The staff and service were amazing, and food and drinks were flowing! My family and I had a blast here, and I found the resort to be surprisingly clean, given how many people go through there every day. I do recommend making use of the safe in the room, as my son's wallet and a pair of my shoes both went very mysteriously missing from the room, never to be seen again. That said, that can happen anywhere, and I put no blame on the resort, everything there was fantastic! The service staff took great care of us. Pro tip - book your excursions through Tripadvisor versus the people on the beach if you want to save some money! We went swimming with sharks and stingrays, and it was so much fun - the boat was a party and the swimming was beautiful!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26