Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3450 reviews

• 

  Nice

  Hospitable and comfy. My room had a little smell and wash rags were not readily available but everything else was great.

  Jul 10, 2025
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  Family holiday june/july

  Hotel and staff from front of house to cleaning staff were excellent and worked hard to accommodate everything making the experience good ,the bar staff including waiting staff worked hard to make you feel so welcome especially Natalia who went the extra mile .

  Jul 09, 2025
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  Highly recommend!

  The staff and service were amazing, and food and drinks were flowing! My family and I had a blast here, and I found the resort to be surprisingly clean, given how many people go through there every day. I do recommend making use of the safe in the room, as my son's wallet and a pair of my shoes both went very mysteriously missing from the room, never to be seen again. That said, that can happen anywhere, and I put no blame on the resort, everything there was fantastic! The service staff took great care of us. Pro tip - book your excursions through Tripadvisor versus the people on the beach if you want to save some money! We went swimming with sharks and stingrays, and it was so much fun - the boat was a party and the swimming was beautiful!

  Jul 09, 2025
• 

  Disappointed with some aspects

  I have never written a review concerning a resort because each and every place can have good and bad but I felt there were enough concerns to make sure some are aware of. First off food service/bar hospitality were excellent, attentive and made every effort to make sure you had what you needed. With that said most of the food in general was mediocre at best, the steak house was great but to get in, tipping prior for a "reservation " seemed to be the only way to obtain a table though it is all first come, first serve. The breakfast buffet, especially early, was outstanding with freshly made items. The last thing about dining seems odd to mention, but you could not get a regular soda it was ALL diet/zero , besides one maybe not liking that , the ingredients in those are not tolerated by all so you should be told its diet not just past off as regular. Front desk personal were very unpleasant from poor check in process to little care for your comfort during a stay. Understandable that your room may not be ready but it was like pulling teeth to obtain bracelets to enjoy the resort , towel cards were not mentioned or given, and a space for bags was never offered. If you loose your bracelet you have to sign several papers and present a passport to obtain a new one and they are very annoyed when it happens so make sure the are snug enough to not slip off in the water. There were malfunctioning air-conditioning units in both of our rooms and after 2 days of asking for repairs we recieved new rooms that were now not near each other despite asking for them to be. **Finally the most discouraging part was that for several hours on a day during the stay the resort was without water and without notice or concern from the resort. Sadly after reading reviews later this was not a one time incident. It was so concerning we attempted to have apple vacations move us to a new resort but without consent for compensation from Riu place the transfer could never be completed Despite all of the unfortunate events we made the best through excursions and friendly experiences around the resort. We would not choose this resort or possibly any Riu in the future but there are several reasons to visit the DR again sometime.

  Jul 07, 2025
• 

  Amazing stuff the rest of is clean and well maintained. Very good location.

  EXCELENT RESORT. We’ve been there four times and we are going back in November always group more than 20 people from UK Poland, Germany, USA Canada. There was a good choice of food in the restaurants offering good soup, salads, fish, chicken, pork beef also cakes. The bar offered the selection of drinks . The cooks and waiters where are making a lot effort with a smile to serve the guest quickly and efficiently. We could mention some specific names of some cleaning ,bar ,restaurant ,reception, security stuff, but it would not be fair to them all as they all made an effort to Please the guest.. Because of that I have to mention one name ALEJANDRO IAGO hi is the manager who made this excellent resort one of the best.I saw him everywhere working in the bar restaurant talking to his people that’s why I ask somebody from the staff who is the gentleman they told me he’s the manager. Stefan

  Jul 07, 2025