Riu Palace Paradise Island Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2904 reviews

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  It was nice, nothing fabulous but very nice stay

  Lobby clean and smelled so good everyday. Always staff around cleaning. Coffee bar is very nice in lobby. Staff at front desk, coffee bar, are not very friendly at all and aren’t eager to help you. Requests for towels and to restock fridge always took multiple attempts to get what we asked for. Our room, while dated, was fairly nice. The balcony was adequate but the view made it great. Bed was ok but pillows were too hard for me. Temperature in the room was impossible to control and it was very cold at times. Always felt damp too. No odors or anything. Hallways were freezing! And cold downstairs after sun goes down. Bathroom is nice, shower is great, very large with great water pressure. Pools were nice, chairs not so much; I found them very uncomfortable after a short time. Music was way too loud. Aerobics in the water was fun. Beach is just breathtaking. My first all inclusive resort experience, I was happy. The food in the Atlantis buffet was very good, staff there were helpful and friendly. We ate at the steakhouse one night and it was ok, nothing to brag about. Service was good. Reservations for restaurants must be made 48 hrs in advance which is a pain. The gym is nice but station equipment needs work/replaced. A few more benches needed. Free weights were adequate. Treadmills, bikes were nice. I used it daily. Mats, kettlebells and other things too. Activities weren’t interesting to us at all. Needs work in this area. Spa overpriced like most hotels but lots of nice looking options. All in all I was happy, so was my husband. Not sure if we would return but it was fun.

  Dec 16, 2025
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  Don’t expend money on this hotel!!

  My experience is not to good, we have a week with bad weather, the pool heather is done until 3:00 pm the water was so cold , the personal is the most of the time with bad face and something rude, we are never came back to any Riu, that my 3er and last time here.I never have any experience like this.

  Dec 16, 2025
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  Smallest shower ever

  Somewhat disappointing. Despite many positive reviews, we were not pleased with several things. First, we had booked an accessible king room. Pre=paid. We were asked at check-in to substitute a queen suite. Suites don't give you much more and we wanted the accessible king. They eventually gave us a regular king which we could deal with. Our biggest issue was the shower. We have never seen a shower this small. It was the same size or even smaller than the shower on a cruise ship. Don't drop the soap. The staff was very pleasant except when I mentioned our concerns at checkout. Then it was the usual "I'll make a note of it" attitude. Nice property but that shower without a tub was really poor.

  Dec 15, 2025
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  Great Anniversary Trip!

  We stayed here back in Feb (Valentines Day week) for almost a week for our 10-year wedding anniversary. We had a wonderful experience, and it was our first trip away from our kids, but thanks to the resort, we enjoyed every minute. The staff was so wonderful and the resort was beautiful! I couldn't get a reservation in one of the restaurants, and the staff went out of their way to make sure my husband and I had one on our anniversary!🙏 Our room was beautiful and the view from our (very large) balcony was BREATHTAKING!! The only thing was that we were supposed to have a complimentary bottle of wine it champagne for our anniversary in our room and even after I called it never happened; however, the staff and resort were so amazing that this minor slip up wasn't a problem for us! Lovely place!

  Dec 03, 2025
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  Beautiful Property <3

  My husband and I stayed at the Riu November 20-25. We are in our mid to late 30s and we do not drink alcohol. We are very simple and easy going and prefer smaller properties. I just wanted to mention that so it gives some extra context to our review. I will be the first to admit that we almost changed our reservation due to the reviews. I will do my best to give our honest review for any travelers looking for the same relaxing experience. Our first impression was not great but we stuck it out and were very pleased. 1. They told us at check in that we would not get a room above the 5th floor if we did not upgrade and pay an extra $30 per night. We did not have an issue with paying for a better view, however, they should advertise as such and we would have paid from the initial booking, as I am sure others would as well. 2. The lobby did in fact have a mild odor (only mentioning due to other reviews) but it was not overwhelming and could easily be overlooked for us. The lobby was always very clean and quiet. My husband loved the coffee shop. 3. The first impression of the room was the worst part of the trip for us. They turn off the a/c between guests and as a result it does smell a little of mildew and the floor is slick from the moisture. Just turn the a/c on and wait 30 minutes and it gets better. Balcony was too small for us to sit comfortably together but it was nice for the view. Purple blankets were not comfortable or soft but they are warm which is great because the a/c works very very well. For us though, better cold than hot. 4. The a/c in the entire building works very very well. I was always cold and wished I would have brought more long sleeves for dining. Again, better cold than hot so this is not a complaint, just an FYI to pack accordingly. It is always very windy this time of year so at night it gets chilly. 5. There was always open places to sit and relax. We especially liked the patio near the buffet. 6. We did not go in the pool with the swim up bar but it looked very nice. The other pool was heated and comfortable. Never overcrowded. Always enough chairs/loungers. 7. The beach/water was beyond beautiful. Calm and turquoise waters with the softest sand...what more can you ask for? Just a little tip if you are up for long walks on the beach: walk to the rocks in the opposite direction of the Atlantis and you will find the most beautiful section of the beach. Stunning! You can snorkel with the beautiful yellow and blue fish. We had the beach to ourselves for an hour or more. Seriously, breathtaking! We relax on the beach for the majority of our stay so it made our vacation close to perfect! I would return for the beach/lagoon itself. Yes, there are locals at the beach asking if you want any excursions, souvenirs, etc. We did not find them to be pushy or bothersome. Once you tell them no thank you once, they remember and do not bother. After seeing how much business they get, I understand why they walk up and down the beach so often. Beach did get busier as more cruise ships docked but that just meant more people to watch enjoy their holiday! Staff will set up your chairs and tables. Nobody takes or moves your belongings if you leave for lunch. They did have umbrellas on a few days but not every day (not exactly sure why that was) but we prefer not to have one. 8. Food: We really enjoyed all of the food. We did eat at the steakhouse and it was great but we honestly preferred the choices at the buffet. Just keep in mind that is closes from 5pm-6:30pm. Snacks are always available in the bar though. My husband really enjoyed the jerk chicken at lunch. 9. We did not encounter any staff being rude or unwelcoming. We enjoyed them all and if I could remember all of their names, I would list them all! Until next time Paradise Island ;)

  Dec 01, 2025