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InfoCustomer ReviewsQuestions & Answers
With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches o
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With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches of white sands, where you'll find plenty of loungers for lazy days and water activities galore when you're ready to tap into your adventure-seeking side. Riu Palace Mexico caters to whatever your whims may be. They've got it all - sunshiny, sparkling pools, unlimited food and drink and plenty of ways to kick back in this dreamtastic paradise.
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"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room,
grounds and the resort in general was kept impeccably clean.
The restaraun..." – gailadk
96 out of 105 (91%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.8
Beaches & Pools
4.7
Dining Options
4.4
Room Comfort
4.3
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room,
grounds and the resort in general was kept impeccably clean.
The restaraun..." – gailadk
96 out of 105 (91%) customers would recommend this product to a friend.
All Customer Reviews
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May 10, 2018
Riu Palace Mexico
We traveled April 12-19, 2018, my husband, myself and 13 year old son. Overall we had a great time, the food was always delicious and fresh. The best restaurant for us was the Japanese, we liked that it wasn't the typical hibachi style that we have seen at other resorts. Great sushi and authentic Japanese food, amazing. The buffet was always on point, endless options, especially for a 13 year old boy who couldn't get enough crepes at the crepe station.
The beach was ok, not the resorts fault but mother nature definitely gives it's fair share of seaweed to this part of Mexico. The employees work so hard to clean it up for the guests but there is ALOT of it. The water was also pretty rough, definitely not able to let kids swim alone.
The pools were clean and the servers were always right there with a new drink. Definitely needs to be a pool side grill or something for snacks, having to wait for lunch at the buffet and not being able to go back to the pool with your food was a little ridiculous.
The guests here are definitely more laid back and not the party hard kind. So if you are looking for that, stay at one of the other RIU's they were super fun, but the food was definitely not as good at any of them.
Luckily our son enjoys hanging out with us since there were no other kids his age at this hotel...0, we saw a few infants but other than that, he was the only 13 year old there, so Dad was playing a lot of volley ball and keeping him busy.
The room...it was clean and fairly large, plenty of room for all of us. But the musty odor, which I don't think they can fix due to the humidity, is BAD. Our bathroom door was also broken and if you closed it all the way you were locked in, called several times to have it fixed and no one ever came.
I would recommend this hotel to a couple who wants to relax and have great food, but definitely not to anyone with kids of any age, just not enough fun activities. Best thing was the foam party, only happens on Fridays though so if you miss it, that's it. I saw the kids club one day, she had 3 kids with her around 6-8 years old, they looked to be pretty bored. So even though this is not an adult only resort, it definitely caters to an older crowd, nothing to do past 9pm accept maybe a band playing some light music, other than that you need to walk down the street to one of the other RIU's.
The staff is great. Friendly, polite, and caring. Always around to take care of your every need but never intrusive. The food was great and plentiful. The rooms were clean and beds were comfortable. I was't to thrilled with the decor. White LED lighting was a little harsh and the European design is not my stile. I prefer a more Mexican or Mediterranean atmosphere. I would not hesitate to recommend Riu resorts to anyone. Thanks for a great time.
This was my 3rd stay at a RIU resort and the attention to details at this resort was the best. The staff was amazing.
BEACH: yes there is seaweed, on rough days there is more but overall not enough to stop me from going in the water. They do clean it off the beach regularly. Waves can be rough but undertow is not strong.
FOOD: Buffet and food on the beach were excellent. We never went to a specialty restaurant because the buffet was that good. There was a 24 hour lounge for snack food and drinks. The only complaint is the room service food was terrible, delivery was quick but quality was lacking.
RESORT: Grounds are kept immaculate.
SPA: Reasonable prices and nice services.
RESORT STAFF: Excellent, every person was helpful and kind. If anything was needed they provided it quickly. Front desk check-in and check-out was quick and easy.
Great resort to stay at and would return to this one.
From:long island, ny Age:55-64 Travel:3-6 trips/year
Ask questions. Share answers. Get advice.
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Ask a question about Riu Palace Mexico or help someone else answer theirs.
Can you answer these questions?
24 questions, 122 answers.
From the pictures, this hotel looks pretty far set back from the beach. Is that a fair assumption?11 answers
6 years, 82 months ago
Kay
If walking for 5 minutes is far....not really! It's maybe 500 yards from the beautiful beach and gorgeous water which is worth it !!!
JaninaL
The beach is on the back side of the resort. Just so you understand....None of the rooms will have a view of the beach. You will have to walk out of your room and through the pool area to get to the beach. Its a BEAUTIFUL beach so you won't be disapointed.
Adorable
no hotel is on the beach about a 50foot walk from pool to ocean front
Mexicination
No the beach is with in a minute from the far end of the hotel. Also, you can walk to other Rui resorts...great location.
Spanglish
This hotel is not that far back from ocean. 1 minute walk from your rooms. You go by pools first then your right there. Very nice beach with plenty of chairs
Lincoln
Not at all. The beach is a one minute walk from the rooms. I've been to many other All Unclusive resorts and this one was the best.
Dcmd
Because of the size of the building. Some rooms are farther from the beach. Not far at all really. The beach is beautiful with all the palm trees providing shade from the hot Mexican sun in midday.
deena
Not that far. It's far if you can't walk well I guess but I'd say it's only a couple hundred yards (2 american football fields).
JEG000
Room are located in between the lobby/restaurants/entertainment area and the pool/beach area, just a short walk either direction, very easy walk
DKClark
Beach is about no more than a ten minute walk if you are in back of the hotel 5 if you are in front
Susan77
It is set back from the beach but is a short 2 minute walk to the beach from the lobby to the beach front. Not bad at all and is a nice setup.
BeachBum2014
Are there stairs/steps with a railing going into the Pool? From the pictures it look like just those medal latter on the side of the pool?6 answers
Are there stairs,steps with a railing going into the pool? From the pictures it looks like just those medal latter on the side of the pool?
6 years, 78 months ago
Lady Di
Most resorts have metal railings going into the pool, however, we are unable to guarantee as we do not have information on file regarding this specific matter.
MariaCC
Metal ladders, but on one side of the pool there is a built in bench along the side inside the pool and many older people used it as a step.
deena
No, access to the pool is by ladder, there are no graduated steps into the pool.
peteraugustine
There are stairs into all pools
Susan77
I know at least one of the pools has a ramp with railing that you can roll into the pool. Great feature and convenience.
BeachBum2014
There are steps & rails in all pools except for the 2 infinity pools in which you are not permitted to swim.
YakYak
Dress code for restaurants, please6 answers
What is the dress code for the restaurants?
6 years, 75 months ago
herta
Formal dress attire is required for dinner, long trousers and T-Shirts with sleeves for gentlemen .
MeganCC
Men must have pants/slacks for dinner in the evening. Women should be similarly dressed.
JEG000
Men must wear long pants to all restaurants for dinner, even the buffet. Men do not need to wear long pants to breakfast or lunch
DKClark
Used to be business casual and now just require men to wear jeans or slacks and men- no sleeveless shirts. This is the dress code for 3 of the 5 restaurants. Anything goes at the other 2 restaurants and buffets.
BeachBum2014
During the day for breakfast and lunch it iscasual. If you choose to wear your bathing suit, you need a cover all. shorts, casual summer dresses are fine. At night it is dressier but not elegant as in cock tail dresses but rather a maxi or sundress. No hats I.E. ball caps during evening dinning.
Panchibiri
Restaurants are casual except for 3 of the 5 specialty restaurants. The buffets are always casual. The other 3 require long pants for men & shirts with sleeves. No special attire for women.
YakYak
Is the pool heated?4 answers
5 years, 68 months ago
CA
The pool at the Riu Palace Mexico is not heated.
KateHCC
Pool is so warm from the sun 80 degrees atleast at all times
Susan77
Not unless you want to be cookes alive!!!!!!!!!!!!. The pool is heated from the natural very hot and humid climate that surround you!.
Panchibiri
No. Does not need to be.
YakYak
Is the remodel done yet? Are they changing the pools?3 answers
5 years, 67 months ago
Detroit
According to RIU Resort's website, www.riu.com, the resort was renovated in Autumn 2012 and reopening December 2012. There does not appear to be any further information, however, you can certainly contact the resort directly at the email palace.mexico@riu.com found directly on their website.
MariaCC
Remodeling is done and there are four pools.
DKClark
The remodel was done in 2012. I was there before & after. I love the remodel. Also the Riu Yucatan next door was remodeled in same style as Riu Palace Mexico. The pools(6) are still there but are redone.
YakYak
distance8 answers
how far is the hotel from the Cancun airport.
5 years, 66 months ago
fish
The Riu Palace Mexico is two miles from the scenic town of Playa del Carmen and 34 miles (20 minutes) from Cancun International Airport (CUN).
LaurenCC
about 45 minutes by car/van.
JEG000
It took approx. 45 minutes from ther airport to the hotels, with two other drops offs.
DKClark
About an hour from the cancan airport
Susan77
About 45 minutes when the have to make few stops on the way.
JaninaL
About an hour
Lindseyr
It is a short 60 minute shuttle ride, or less, from the Cancun airport. The total distance is about 60km or 40 miles. Not far at all.
BeachBum2014
The hotel is about 1 hour from the airport. All roads are very good.
YakYak
At the Rui Mexico did you keep all the palm tree on the beach after the remodel?7 answers
5 years, 62 months ago
Houston
Yes, some Palm trees are still on the beach.
CaitlinCC
Yes,and they look so beautiful...on the beach resort use them instead umbrellas.
JaninaL
Yes, plenty!
Lindseyr
yes
thomas715
Yes they did. I think it is a great touch if you want trees/shade of the sunny beach.
BeachBum2014
Palm trees are still there in full bloom, so are the exotic Bird of Paradise plants!
YakYak
Yes. The beach is nicer as well as the resort after the remodel. Plenty of space under the palm trees.
RPMike
Do they have adjoining rooms?2 answers
5 years, 62 months ago
Boston
Please contact one of our beach experts at 1-800-915-2322.
BILLCC
I don't think so, but we had 3 couples last year & 2 couples this year & our rooms & balconies were next to each other.
YakYak
Very important..food and alcohol selection! How is the food and what is the selection of the alcohol/beer like?5 answers
4 years, 57 months ago
Baltimore, MD
The all-inclusive package features domestic and premium imported beverages. For questions regarding specific brands, we do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them directly is palace.mexico@riu.com.
MariaCC
Food is great. They onlyhave dos eqius beer, but the mixed drinks are good.
thomas715
Breakfast/Lunch/Dinner Buffets:
Huge selection of food to meet your tastes and needs and then some.
Can make reservations at one of five onsite restaurants:
Great variety of sit down restaurants which are great and something different than the buffet.
24 Hour Room Service/24 Hour Food & Drink Lounge:
Can always get full menu room service and a 24 hour food and drink lounge as well.
Alcohol/Beer:
Four liquors in your room: Bacardi Rum, Smirnoff Vodka, Tequila and a Brandy. Mini-fridge is stoked with many mixers, sodas, water and a few beers.
Bars:
Can make any drink you want and can think of. Absolute was the highest top shelf vodka I saw and two flavored vodkas.
BeachBum2014
food is extensive. Salad bars, poultry, meat, seafood, chineese food, mexican food, fast foos,excellent all of it. multiple chefs cook these meals given that this is a European owned resort the dinning is exquisite. Alcohol ia all high end. wines of all types, champagne, tequila, vodka, whiskey on and on. There is abundance in your room a 24 hour eatery with alcohol, out by the pool and ocean. You can drink and eat yourself into an early grave!!!!!!!!!!!
Panchibiri
The food is the best & most varied I have ever had at an all-inclusive resort. The beer & alcohol is great too. The wine is getting better but is not the best.
YakYak
How is the night life?3 answers
4 years, 54 months ago
NY
Riu evening entertainment gets the whole family laughing. Check out flashy shows at Los Mariachis, then get the kids a sitter and shake it to the beat at La Pinata nightclub.
LisaCC
This resort offers nightly entertainment, has a nightclub on property, and is close to 5th Avenue, where there are multiple bars and restaurants.
BethCC
The disco at Riu Tequila in Playacar can be hopping, but if you want real night life, go into Playa del Carmen where some big night clubs & discos are.
YakYak
Will I be able to pay for a single, not double occ. as I travel alone?3 answers
4 years, 54 months ago
YAZZYGIRL
The rates posted on the Cheapcaribbean.com website are for double occupancy. Single rates are available. Please contact the beach experts at 800-915-2322 for more information.
LisaCC
Yes, I stayed at the Riu Playacar next door as a single and it was priced just about as you would expect.
peteraugustine
I do not know.
YakYak
I do not know that answer.
YakYak
I traveled have only as a couple, so I do not know this answer.
YakYak
No. This is based on double occupancy. Not many singles ever travel to this resort alone anyway.
YakYak
How far is it from the resort to 5th Avenue?8 answers
Other reviews say the resort is close to 5th Avenue, but they do not say how close. We have stayed at The Royal and were able to walk to 5th Avenue. This time we are going back with some teens and have to pick a resort they can stay at. We want to be able to walk to Coco Bongo and other places like we did last time. Thanks!
4 years, 53 months ago
Skikats
5th Avenue is located approximately 2 miles from this resort.
LisaCC
It is about a 20 min walk from 5th ave I would recommend walking down the beach
BeachLover2212
The Riu Palace Mexico is 2.8 miles from 5th Ave. Yes, it is within walking distance. We always walk to town during the day. Not many teens are at this particular Riu. You may want to look at one of the other Riu locations within Playacar to see if there is a more teen friendly resort.
YakYak
I thought it was a little far to walk it, as it is very hot and humid there. a taxi is $7.00 US and multiple taxis are right outside the front door of the Riu waiting.
cheryli
No need a cab. walking is an hour away in stifling heat.
Panchibiri
10 minutes which is a 90 peso ride.
Gmoney66
Maybe about half a mile.
STRONGBAD
It's about a 20-25 minute walk to town. Longer if you walk through the Myan Ruins.
RPMike
shuttle to playa del carman? or do we ned a rental car?9 answers
4 years, 52 months ago
cheryli
This resort is only two miles from Playa Del Carmen so there is no need to rent a car just to go there, shuttle buses are offered.
BethCC
there is no shuttle you must either pay a cab , rent a car or book an excursion
BobNash
USE THE SHUTTLE AIRCANADA, VERY NICE, WE WERE IN A BRAND NEW EXPIDITION
KKJJ
A Cab, the cost is 7 dollars some will charge 8 us dollars. Ask first!
Panchibiri
5th Avenue is only about two miles away. You can walk on the beach (approximately 30 minutes) or take a taxi which is $7 flat rate.
Athletica05
I would use taxis as you can get 4 people in each and it costs 90 pesos each way
Gmoney66
Playa del Carmen is within walking distance from the resort. We always walk. You can easily get a taxi - no shuttle. No need for a rental car.
YakYak
Shuttle is fine
Tbailey
It's a 25 minute walk from RPM. Several Myan Riuns along the walk. It is safe as Playacar is a secure gated community. Taxi one way is about $10. Walk is worth it if you can.
RPMike
Is there a car rental place in the gated community of Playacar?4 answers
Is there a car rental place in the gated community of Playacar close to this resort? Or do you have to go to Playa del Carmen to rent a car for 1 or 2 days. What is the name of the car rental chain?
4 years, 51 months ago
cheryli
Unfortunately, there are no car rental services in Playacar, but you will have multiple rental services to choose from in Playa del Carmen.
BethCC
rental right in the hotels
BobNash
There is an Alamo in the lobby of Riu Palace Mexico and , in Playacar community, next to shopping area there is a national rental chain also,
cheryli
I'm sure there are car rentals. I just have never used them.
YakYak
Can you safely travel to Xel -Ha Park from this hotel?9 answers
4 years, 49 months ago
New york
It is very safe to travel to Xel Ha from this resort - CheapCaribbean.com can help you arrange an excursion to take you to and from there.
BethCC
Yes by cab or via a pre purchased tour that comes with transportation. If you have rented a car it will be very easy since all roads are adequately marked with huge signs to Xel-Ha.
Area is highly patrolled by police. It is a high end tourist area so it is SAFe and very protected
Panchibiri
Yes, I would line up a shuttle or taxi and negotiate pricing up front. Roads are very nice two lane each way.
Gmoney66
Yes…it was so so easy. Bus picks you up, the tour guide speaks fluent English and answers any question you have. Totally do this trip! It is so worth it!!! It's an all day trip but there's so much to do there…cliff diving, snorkeling, swimming with dolphins, lazy river, hiking, biking, swimming into fresh water caves, private cabana beaches, and it's all inclusive all day (drinks and food). Great great excursion
mRanger48
yes. We chose the Xel-Ha plus Tulum package last year. Full day but well worth it. Go with your Amstar rep in hotel to book trip.
travlermcjj
Yes. The bus is the DELUXE, air-conditioned American tour bus type. Xel-Ha is about a 40-45 minute bus ride from our resort - Riu Palace Mexico. VERY SAFE & if you snorkel & enjoy water & nature activities, Xel-Ha is a must!
YakYak
Yes. Tours a readily available.
mapesq7272
Family of four, kids ages 11 and 13, we did the Xel-Ha excursion and it was my highlight of the trip. I would strongly recommend. Easy to book from the resort. Transportation to and from very safe and efficient.
RobbyB
Yes. We went there just a few days ago. Beautiful place if you like snorkeling. Enjoy.
RPMike
do they have golf carts to ake you around and the Riu palace mexico4 answers
3 years, 41 months ago
alandrick
No, there are no golf carts to travel around the resort.
LizCC
Resort isn't that big to require golf carts. Ask for room near beach. It is handicap accessible.
travlermcjj
No golf carts. You do not need them. Walk.
YakYak
No resort isn't big enough to need one.
sjc830
Is there any spa services available? If so, are the massages any good? What is the price?4 answers
3 years, 41 months ago
wildflower
Yes, there is Renova Spa on site and they offer a variety of services such as:Beauty treatments, Beauty salon, and Massages. You would need to check with the spa upon arrival for a full price list.
KristenCC
Yes. People appear to enjoy these services. I have not used them myself.
YakYak
Yes there is spa service & a gym but sorry didn't use them, but Cheap Carribbean did offer $40 off
DebL
Yes they do offer massages. I myself didn't get one but i was talking to someone that had 2 of them. They said it was unbelievable. I think it was $50 something for a half hour. Hope this helps.
sjc830
Spa services are available in the beach area. They look very tempting, but I thought the prices were a bit steep.
YakYak
teen activities3 answers
What do they have for teens?
3 years, 37 months ago
Mimmy mom
The All Inclusive system at this resort includes a range of sports and activities to enjoy all day long with entertainers. The entertainment program will ensure you make the most of every minute. You can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like windsurfing, catamaran, kayaking, body boarding, snorkeling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment program where they can do crafts and activities with other children.
CaitlinCC
There is a teen club, but we didn't check it out. Beach, food, pool.....what else is needed? LOL!
RoninDallas
I have been at Riu Palace Mexico 5 times. I don't see that much for the teens, but across the street at the Riu Tequila is a Disco. It does not open until later, like 10:30 or 11:00 pm. I have been there a couple of times, so the teens would probably like that.
YakYak
What is the swim up pool like?3 answers
3 years, 36 months ago
Britt
It's like having access to your own private pool, right from your room! For further details, please call us at 1.800.915.2322.
SamCC
The swim up pool (Pool Bar) is a blast if you are in the party mode. It is a fun way to meet people from all over, have drinks, & remain cooled off. I do not recommend having your children in this pool. It is definitely for the adults.
YakYak
The swim up pool is small and very warm. I much preferred the beach, and most of the time they had drink service there too!
MichiganM
How can I ensure a room with a king size bed?4 answers
I don't see options for choosing what kind of bed is preferred for the room or an option for ocean view - is there a way to specify this before or after booking?
2 years, 34 months ago
NYC
King beds are available upon request however are based upon availability and cannot be guaranteed.
LizCC
I found the same issue. We had requested a King bed through our agent, but only 2 doubles pushed together were available for each couple. Except for the Penthouse suites, I don't think Ocean View rooms are available due to the positioning of all of the rooms.
YakYak
All of the rooms have two double beds that can be either pushed together or staged separately. We had two rooms. My wife and I had ours pushed together. My daughters had them separated. This is truly not a concern.
mapesq7272
I believe all beds are King size
RPMike
what time are the pools open until? are they accessible to the elderly?4 answers
2 years, 32 months ago
l.collins
The pool hours vary but are not open at night, in regards to the accessibility there are stairs with a hand rail. For more information please contact the resort directly.
LizCC
The Pool Bar is open until 6:00. I think all the pools are closed at 6:00 before dark. I am not sure whether the time changes with the seasons or not.
YakYak
The pools are open until 6:00. I don't see any ramps, if that is what you mean.
YakYak
There are stairs everywhere, not a place I would go if couldn't get around well. Pools are open at 8 am
Pizzion
Recharging my cell phone5 answers
Do I need an adapter plug to recharge my phone or will the plug-in take a US plug? I'll be staying in a Jr. suite.
1 year, 20 months ago
Minnetonka, Minnesota
The resort should have standard US outlets. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I'm from US and plugs work fine.
RPMike
No adapter is needed. Regular US plugs.
YakYak
No adapters needed, regular outlets that we are used to in the US
MichiganM
No.
BradBallenger
Are hotel transfers included?5 answers
I thought I read somewhere that transportation to and from the airport are included but I'm not finding it now.
1 year, 16 months ago
morrshel
We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We opted to included the transfers when we booked the trip. The roundtrip transfers purchased ahead are definitely worth your while. Otherwise, you will be assailed by numerous shuttle groups offering you all kinds of things that will just waste your precious trip time. Don't talk to anyone inside the airport.
YakYak
No, you have to buy separately.
Pizzion
There is an option for transfer that you select as you are paying. It is additional but well worth it.
MichiganM
Yes, it is.
Chalsey
Are there ocean view suites @ Riu palace MX or riu palace Riviera Maya?2 answers
10 months ago
Jen
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't think so, the hotel sits quite far back from the beach and there are palm trees for shade that block the view
Nova2018
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Room Information
The Riu Palace Mexico features 434 suites appointed with furnished balconies, antique-style furniture, marble bathrooms and twin-sink granite vanities. Other amenities include turndown service, air conditioning, mini-bar, liquor dispenser, satellite TV, electronic in-room safe (laptop size) and an iron/ironing board.
No reservations needed for any of the restaurants.
This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.
Tucked into a gated, upscale community, the swanky decor here is modern and chic.
This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.
Weights. Cardio. Stretching. It's going on every morning and afternoon.
Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.
Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.
What We'd Change
Riu Palace Mexico's huge, lush grounds means there's lots of walking in store for guests. But there's no better way to work off vacation calories like a stroll around this beautiful resort.
Why You Should Go
Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.
Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.
The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.
RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.
Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.
Available Amenities
Beach
Cable/Satellite TV
Children's Activities
Children's Pool
Conference Facilities ($)
Daily Maid Service
Fitness/Exercise Room
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Swim-Up Bar(s)
Pool Bar
Swimming Pool(s)
Tennis Court(s)
24 Hour Front Desk
24 Hour All-Inclusive
6 Restaurants
6 Bars/Lounges
Nightclub
Multilingual Staff
Elevators
Spa ($)
Spa Services ($)
Wedding Services ($)
Room Service
24 Hour Room Service
Wireless Internet
Travel Agency
Alarm Clock/Radio
Pool Towels (complimentary)
Beauty Salon ($)
Evening Entertainment
Gift Shop ($)
ATM/Banking ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Horseback Riding
Sailing
Scuba Diving
Shopping
Spa(s)/ Wellness Center(s)
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Riu Palace Mexico
Av. Xaman-Ha Mz 9 y 10 Lt 1, Fracc. Fase II Solidaridad
+52 984 877 2280
Hotel Description
Riu Palace Mexico: Nestle in for an All-Inclusive Dream Vacation
With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches of white sands, where you'll find plenty of loungers for lazy days and water activities galore when you're ready to tap into your adventure-seeking side. Riu Palace Mexico caters to whatever your whims may be. They've got it all - sunshiny, sparkling pools, unlimited food and drink and plenty of ways to kick back in this dreamtastic paradise.
It's Time to Get Your Riu On.
DINING
The cuisine selections are varied, with a buffet bonanza of those tried and true foodie favs, plus "live" cooking stations so you can order exactly what you want. The a la carte dining is limitless with a Brazilian Rodizio Steakhouse, Asian-fusion and of course, Mexican. For additional lunches and snacks, head up the beach to the nearby Riu resorts. Beach appetit.
Don Julian Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm;
Dinner - daily, 6:30pm-10:30pm Description: The restaurant offers a full American breakfast buffet,
on-the-spot cooking stations, fruits, juices and Cava or a continental
breakfast/snack. Lunch: hot and cold buffet and on-the-spot cooking stations,
Italian and Mexican cuisine. Dinner: buffets and on-the-spot cooking stations,
special evenings, theme buffets (three times a week).
Krystal Type: Fusion Hours: Daily two seatings at 6:45pm and 8:45pm Description: Dining is a la carte. Dress code: Elegant casual. Gentlemen are requested to wear trousers and
a collared shirt.
Miyagi: Type: Japanese Hours: Daily two seatings at 6:45pm and 8:45pm Description: A la carte Japanese food in an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and
a collared shirt.
Guacamole Beach Type: Steakhouse Hours: Lunch, Daily 12:30pm-3:30pm; Dinner, Daily two seatings at 6:45pm
and 8:45pm Description: Beach restaurant, main course with table service, buffet
for starters and dessert. Dress code: Elegant casual. Gentlemen are requested to wear trousers and
a collared shirt.
La Bodega Type: Mexican Hours: Daily, 6:30pm-9:30pm Description: Dining is a la carte. Dress code: Elegant casual. Gentlemen are requested to wear trousers and
a collared shirt.
La Dolce Vita
Type: Italian Hours: Breakfast, Daily 10:30am-noon; Lunch, Daily 12:30pm-3:30pm Description: A continental breakfast is served; for lunch, enjoy a
variety of snacks, pizzas, pasta, fresh fruit and salads, and dessert bar.
All hours are subject to change.
BARS/NIGHTLIFE
Are you ready for a Mai Tai or maybe a margarita with a twist? Riu's gotcha covered. These friendly bartenders are more than ready to craft whatever cocktail you want. Best news of the day - it's all-inclusive and unlimited 24-hours a day. Salud.
Bar Cubano
Lobby bar. Daily, 10am-7pm.
Los Mariachis
Show bar with terrace. Daily, 6pm-midnight.
El Kiosko
Pavilion bar with music. Daily, 6pm-10pm.
El Palmeral
Swim-up bar. Daily, 10am-6pm.
Lounge
Open 24 hours
Beach Bar
Daily, 10am-5pm.
BEACHES AND POOLS
This beachy haven is located on primo beachfront property where white sands and turquoise waters rule. Swaying palms, sunshiny rays and two pools complete this vacation paradise. Find your lounger, beach lover, it's gonna be a good day.
SPORTS/ACTIVITIES
Water
Windsurfing
Catamarans
Kayaking
Body boarding
Snorkeling
Introductory scuba diving lesson in the pool
Land
Tennis
Table tennis
Volleyball
Fitness center
Golf
18-hole golf course available for an additional charge.
INTERNET
Riu Palace Mexico offers free Wi-Fi access in common areas and in guest rooms.
SPA SERVICES
Renova Spa offers a number of services that will leave you relaxed and
recharged for an additional charge. Services include:
Beauty treatments
Beauty salon
Massages on the beach
WEDDING SERVICES
Riu Palace Mexico offers four wedding packages and the services of a wedding
planner to help you plan the perfect wedding in a tropical paradise. Please
contact the resort directly for more information.
CHILD CARE
Riu Palace Mexico offers RiuLand Kid's Club, which provides a daytime
entertainment program for children ages 5-11. Daily 10am-1pm, 4pm-6pm. Movies
8:30pm-9:30pm. Hours subject to change.
ADDITIONAL INFORMATION
Location
Riu Palace Mexico is located 34 miles (20 minutes) from Cancun International
Airport (CUN) and 2 miles from the scenic town of Playa del Carmen.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Families
The resort principally attracts romance-minded couples and other adults, but
children are also welcome.
Exchange Privileges
The fantastic exchange privileges program allows access to all other sister
properties in the Riu Resort complex.
Spring Break Policy
At least one person 21 years old or older is required in every room at this
property during March and April. The hotel may require guests to show proof of
age and reserves the right to refuse admission to anyone. In-room parties,
unruly behavior and spring break groups are not allowed at any Riu resort.
Guests can and will be removed from the property at their own expense in the
event of any disturbance or complaint from other guests or hotel staff.
Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the
hotel except in specifically designated areas.
Currency Policy
Please note that Riu Resorts in Mexico no longer accept or exchange U.S.
Dollars at the front desk; ATMs are available in the lobby of each resort for
withdrawals in Mexican currency.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
