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Riu Palace Mexico

Mexico - Riviera Maya

Our Rating
1-800-880-2177
4 Nights with Air from $649 All-Inclusive
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With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches o ... More

Customer Rating 93 Reviews
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.3
4.5 out of 5
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room, grounds and the resort in general was kept impeccably clean. The restaraun..." – gailadk
97 out of 107 (91%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.4
Room Comfort
 
4.3
4.5 out of 5
"Beautiful grounds and gorgeous beach. The service was very good. Everyone was very friendly and extremely attentive. The room, grounds and the resort in general was kept impeccably clean. The restaraun..." – gailadk
97 out of 107 (91%) customers would recommend this product to a friend.
RIU Palace beach wedding Neat place! My grilled lobster from Riu Palace Buffet Cocktail presentation in courtyard before dinner. taken at Crystals Walk to the beautiful beach Beach at RIU Palace Mexico best service ever! Beautiful, sandy beach. Welcome to Dining! our room 2nd floor
All Customer Reviews
1-4 of 93 reviews. Sort by
September 7, 2018
No Bueno Value: Reconsider

This place is a joke to be considered 5 star. 3 stars is pressing it. It was by no means comparable to many of the truly 5 star all-inclusives in Riviera Maya/Cancun/Playa area. I’ve travelled and stayed at several RIU’s: this was like an RIU stepchild thrice removed. No comparison. After the stay here, I’d be hesitant to stay at another RIU or recommend to anyone. The check-in was miserably abysmal and literally left me in tears. (See more below in the “Bad” section.) The accomodations were worn and not particularly well maintained. Customer service was inconsistent and even bordered on dismissive and purposely rude at times. Sadly, after much reflection on the experience here, comparison with service at other all inclusives in the area where I've stayed, and having spoken to another couple who noticed similar service lapses: I had what I call "travelling while Black" experiences. The poor service was so profoundly different from the little good service that the disparate treatment and service were obvious, and quite possibly based on race. Not good. PLEASE save your money and choose elsewhere. It is all inclusive: but ask yourself before booking of the quality of what’s included. Food: pedestrian at best. Think buffet (and not even at the level of a good Vegas buffet). 24 hour food and 24 hour room service are a farce: think expanded deli tray. Not even at the level of those private entry business lounge cocktail hour offerings you find at most hotels these days. (See more below). The place is in desperate need of some TLC. The rooms and buildings show definite wear and tear. The rooms, including décor and cleanliness, really weren’t even appointed at the level of the last Radisson I stayed at in Chicago in June. Think more along the lines of one of those Residence Inns or Hampton Inns if it were located on great tropical grounds by a great beach with lovely greenery. First the good:


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Overall Rating: 2
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: DC
Age: 45-54
Travel: 7+ trips/year

August 13, 2018
A great stay, but not as luxurious as expected

Let me start by saying this was a great trip and it was very enjoyable! Everyone was very friendly and everything was nice! The entertainment was great and the people work so hard there! However, there were a few things that I felt were not up to snuff considering it is supposed to be one of the more luxurious places. 1) there is a ton of nasty and stinky seaweed on the beach and in the ocean. They were trying to clean this up, but it was an impossible task. I felt like the beaches in Florida are probably nicer, but the waves were calm and my son had fun swimming. 2) the beds, linens, and pillows were not comfortable or luxurious at all. They weren't horrible, but just not that great for the price. 3) The food options were good and the atmosphere was nice at the various restaurants, but the quality was not like what you would get in a truly fancy restaurant 4) the bathroom had no door on it. The toilet is in a closet, and the shower has a door, but the bathtub and changing area is pretty open which was weird to be there with my son. I would maybe go back, but I would probably prefer to check out another location first or find a cheaper option, or a more luxurious one if I'm paying this much. Other than these few things, everything was great and we had a wonderful time.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: texas
Age: 25-34
Travel: 3-6 trips/year

May 10, 2018
Riu Palace Mexico

We traveled April 12-19, 2018, my husband, myself and 13 year old son. Overall we had a great time, the food was always delicious and fresh. The best restaurant for us was the Japanese, we liked that it wasn't the typical hibachi style that we have seen at other resorts. Great sushi and authentic Japanese food, amazing. The buffet was always on point, endless options, especially for a 13 year old boy who couldn't get enough crepes at the crepe station. The beach was ok, not the resorts fault but mother nature definitely gives it's fair share of seaweed to this part of Mexico. The employees work so hard to clean it up for the guests but there is ALOT of it. The water was also pretty rough, definitely not able to let kids swim alone. The pools were clean and the servers were always right there with a new drink. Definitely needs to be a pool side grill or something for snacks, having to wait for lunch at the buffet and not being able to go back to the pool with your food was a little ridiculous. The guests here are definitely more laid back and not the party hard kind. So if you are looking for that, stay at one of the other RIU's they were super fun, but the food was definitely not as good at any of them. Luckily our son enjoys hanging out with us since there were no other kids his age at this hotel...0, we saw a few infants but other than that, he was the only 13 year old there, so Dad was playing a lot of volley ball and keeping him busy. The room...it was clean and fairly large, plenty of room for all of us. But the musty odor, which I don't think they can fix due to the humidity, is BAD. Our bathroom door was also broken and if you closed it all the way you were locked in, called several times to have it fixed and no one ever came. I would recommend this hotel to a couple who wants to relax and have great food, but definitely not to anyone with kids of any age, just not enough fun activities. Best thing was the foam party, only happens on Fridays though so if you miss it, that's it. I saw the kids club one day, she had 3 kids with her around 6-8 years old, they looked to be pretty bored. So even though this is not an adult only resort, it definitely caters to an older crowd, nothing to do past 9pm accept maybe a band playing some light music, other than that you need to walk down the street to one of the other RIU's.

Beach at RIU Palace Mexico
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Maine
Age: 35-44
Travel: 1-2 trips/year

May 3, 2018
great vacation for the money

The staff is great. Friendly, polite, and caring. Always around to take care of your every need but never intrusive. The food was great and plentiful. The rooms were clean and beds were comfortable. I was't to thrilled with the decor. White LED lighting was a little harsh and the European design is not my stile. I prefer a more Mexican or Mediterranean atmosphere. I would not hesitate to recommend Riu resorts to anyone. Thanks for a great time.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Florida
Age: 45-54
Travel: 1-2 trips/year

Room Information

The Riu Palace Mexico features 434 suites appointed with furnished balconies, antique-style furniture, marble bathrooms and twin-sink granite vanities. Other amenities include turndown service, air conditioning, mini-bar, liquor dispenser, satellite TV, electronic in-room safe (laptop size) and an iron/ironing board.

Room Details

Jr. Suite (DBSB/SJSB)
Hotel/Studio Unit Details

Jr. Suite Superior (SJEB)
Hotel/Studio Unit Details

What's to Love

No reservations needed for any of the restaurants.

This palatial paradise has two shimmering pools, plus a prime beachy location. Sun worshippers, you'll be in love.

Tucked into a gated, upscale community, the swanky decor here is modern and chic.

This Beach Eden is geared for families and adults, so the crowd isn't a rowdy party crew.

Weights. Cardio. Stretching. It's going on every morning and afternoon.

Dipping into a relaxing steam bath and whirlpool after your stress-smashing workout.

Carving out some much needed naptime on the beach. The swaying palms will be your lullaby.

 

What We'd Change

Riu Palace Mexico's huge, lush grounds means there's lots of walking in store for guests. But there's no better way to work off vacation calories like a stroll around this beautiful resort.

 

Why You Should Go

Playa del Carmen offers oceans to do nearby: Mayan ruins, shopping, Xaman-Ha Aviary and golf.

Beach comb your way up and down the shores. Stop by a neighboring Riu for a free drink or two.

The exceptionally friendly staff always greets you with a smile and will pamper you the moment you arrive.

RiuLand keeps the kiddos entertained while you book a stress-smashing day at the spa.

Looking for some friendly competitions - why not, right? Tennis, ping pong and volleyball are favs.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • 6 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Multilingual Staff
  • Elevators
  • Spa ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Room Service
  • 24 Hour Room Service
  • Wireless Internet
  • Travel Agency
  • Alarm Clock/Radio
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Gift Shop ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Horseback Riding
  • Sailing
  • Scuba Diving
  • Shopping
  • Spa(s)/ Wellness Center(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Riu Palace Mexico

Av. Xaman-Ha Mz 9 y 10 Lt 1, Fracc. Fase II Solidaridad

+52 984 877 2280

Hotel Description

Riu Palace Mexico: Nestle in for an All-Inclusive Dream Vacation

With a modern vibe and laid-back luxury feel, this beach lovin' destination puts you on one of the prettiest stretches of white sands, where you'll find plenty of loungers for lazy days and water activities galore when you're ready to tap into your adventure-seeking side. Riu Palace Mexico caters to whatever your whims may be. They've got it all - sunshiny, sparkling pools, unlimited food and drink and plenty of ways to kick back in this dreamtastic paradise.

It's Time to Get Your Riu On.



DINING

The cuisine selections are varied, with a buffet bonanza of those tried and true foodie favs, plus "live" cooking stations so you can order exactly what you want. The a la carte dining is limitless with a Brazilian Rodizio Steakhouse, Asian-fusion and of course, Mexican. For additional lunches and snacks, head up the beach to the nearby Riu resorts. Beach appetit.

Don Julian
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: The restaurant offers a full American breakfast buffet, on-the-spot cooking stations, fruits, juices and Cava or a continental breakfast/snack. Lunch: hot and cold buffet and on-the-spot cooking stations, Italian and Mexican cuisine. Dinner: buffets and on-the-spot cooking stations, special evenings, theme buffets (three times a week).

Krystal
Type: Fusion
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Miyagi:
Type: Japanese
Hours: Daily two seatings at 6:45pm and 8:45pm
Description: A la carte Japanese food in an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

Guacamole Beach
Type: Steakhouse
Hours: Lunch, Daily 12:30pm-3:30pm; Dinner, Daily two seatings at 6:45pm and 8:45pm
Description: Beach restaurant, main course with table service, buffet for starters and dessert.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Bodega
Type: Mexican
Hours: Daily, 6:30pm-9:30pm
Description: Dining is a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear trousers and a collared shirt.

La Dolce Vita
Type:
Italian
Hours: Breakfast, Daily 10:30am-noon; Lunch, Daily 12:30pm-3:30pm
Description: A continental breakfast is served; for lunch, enjoy a variety of snacks, pizzas, pasta, fresh fruit and salads, and dessert bar.

All hours are subject to change.

BARS/NIGHTLIFE

Are you ready for a Mai Tai or maybe a margarita with a twist? Riu's gotcha covered. These friendly bartenders are more than ready to craft whatever cocktail you want. Best news of the day - it's all-inclusive and unlimited 24-hours a day. Salud.

Bar Cubano
Lobby bar. Daily, 10am-7pm.

Los Mariachis
Show bar with terrace. Daily, 6pm-midnight.

El Kiosko
Pavilion bar with music. Daily, 6pm-10pm.

El Palmeral
Swim-up bar. Daily, 10am-6pm.

Lounge
Open 24 hours

Beach Bar
Daily, 10am-5pm.



BEACHES AND POOLS

This beachy haven is located on primo beachfront property where white sands and turquoise waters rule. Swaying palms, sunshiny rays and two pools complete this vacation paradise. Find your lounger, beach lover, it's gonna be a good day.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Catamarans
  • Kayaking
  • Body boarding
  • Snorkeling
  • Introductory scuba diving lesson in the pool

Land

  • Tennis
  • Table tennis
  • Volleyball
  • Fitness center

Golf

  • 18-hole golf course available for an additional charge.


INTERNET

Riu Palace Mexico offers free Wi-Fi access in common areas and in guest rooms.

SPA SERVICES

Renova Spa offers a number of services that will leave you relaxed and recharged for an additional charge. Services include:
  • Beauty treatments
  • Beauty salon
  • Massages on the beach


WEDDING SERVICES

Riu Palace Mexico offers four wedding packages and the services of a wedding planner to help you plan the perfect wedding in a tropical paradise. Please contact the resort directly for more information.

CHILD CARE

Riu Palace Mexico offers RiuLand Kid's Club, which provides a daytime entertainment program for children ages 5-11. Daily 10am-1pm, 4pm-6pm. Movies 8:30pm-9:30pm. Hours subject to change.

ADDITIONAL INFORMATION

Location
Riu Palace Mexico is located 34 miles (20 minutes) from Cancun International Airport (CUN) and 2 miles from the scenic town of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Families
The resort principally attracts romance-minded couples and other adults, but children are also welcome.

Exchange Privileges
The fantastic exchange privileges program allows access to all other sister properties in the Riu Resort complex.

MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.

Currency Policy
Please note that Riu Resorts in Mexico no longer accept or exchange U.S. Dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 10/17 - 12/23
Starting at $649 was $1229
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 9 days left to book!
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Travel Dates 12/24 - 1/1
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