Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6747 reviews

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  RIU MACAU - THE BEST

  My Stay at Riu Macau, was 5 Star !! I travelled with my son and his wife, and my daughter and her husband, and can only say from the time we arrived we received nothing less than 5 Star Service. When we first arrived we were greeted by an amazing team of Staff at Reception, to the Porters who dealt with our luggage. There was a slight hiccup in that we were not satisfied with our room views we were given, as we paid for pool/sea views, however, the staff were absolutely fantastic, and had our rooms changed in less than 20 minutes !!! I cannot praise everyone, the Waitinging staff, the Chefs, the Entertainment Teams enough for their first class service, and the rooms were immaculately clean. The beds and pillows, were out of this world, and I can honestly say I had the best sleep in my entire life !! RIU, please tell where to buy these beds and pillows from !!! The pools were cleaned every day, however, they do need retiling and renewing, and there were days the pools got a little over crowded, but not a big issue. The choice of food was phenomenal, and catered for everyone's taste buds and ALWAYS fresh !! I'm surprised I never came back a stone heavier !! One thing I did note, was cocktail slush drinks although refreshing in the heat, are not very alcoholic and we never , despite trying, got tipsy or drunk !! At night there were couple's doing things in the pools which should have been kept in the privacy of their rooms, so guests should be asked to refrain from this as it's not pleasant swimming knowing what's going on in them. The pool bar was known as the pissy pool, as it was rumoured through guests that those in it, were too drunk to get out and use the near by toilet facilities, but I never witnessed this. I will mention my favourite waitress, Alehandra (excuse the spelling), she was an absolute super star, I learned she was a single Mom with two beautiful young children, a son and daughter. Her smile, her beautiful personality, were infections, and RIU Hotel, this girl deserves a raise !!You have a superstar there !! Needless to say, all the staff , including Marco, and the gentleman who worked both the bar at night and coffee in the morning (his name slips my mind), were fantastic !! I will also like yo mention Sruba Caribe, who offer excursions st reasonable prices, and we had the most awesome and memorable excursions through them, so highly recommended. The Beach is as beautiful as you can imagine, I cannot blame the hotel at all for the seaweed washed up from storms out on the Atlantic, which does put a stench of rotten eggs through the air, however, the staff worked tirelessly daily with a tractor to clear the never ending seaweed up, so guests could enjoy the beach but unfortunately travellers, you cannot criticise the hotel for nature throwing a curve ball like this !! One of my recommendations to holiday makers going ensure you take as much cash as you can for tips, we discovered that most of the employees work two shifts a day, 16 hours (8 hours each), for very little monthly pay, and some commute as far as 2 hours to work, your tips, are more meaningful than just an extra few bucks !! Also, if you run out of cash, although there is cash points in the Casino and outside the souvenir store, you get the cash in DR Pesos, then you take it to the Casino who give you a very poor exchange rate for US Dollars, and get charged a huge withdrawal fee at the cashpkint to, so 100% take alot of cash to avoid cashpoint withdrawals and poor exchange rates. Last but not least, an excursions, there will always be professional photographers . Some more expensive than others, no pressure to purchase them, however, some places dont allow you to take photographs, so you kind of have to buy them for memory purposes. Prices vary between $80 to $300, We were charged $300 for our Saona Islsnd trip (a definite trip to do!!), and although that was between 5 of us, we asked for the high resolution photos, but only received compressed photos both by watsapp and email. Overall, RIU MACAU, THANK YOU !! The BEST Holiday of my life, and I'm missing you ALL already, and will 100% be returning in 2026 !!! If I could have stayed permanently there, I would have!!

  Jul 16, 2025
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  Best trip

  Entertainment was amazing, food was amazing, service was amazing, and staff were amazing! Only complaint was the beach (lots of seaweed), but if you are more of a pool person then this is the perfect place to vacation!

  Jul 10, 2025
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  Loved it . Fabulous hotel

  Fabulous hotel Great food ,plenty of choices Rooms were lovely Very clean Excellent service Beautiful location and beaches are stunning .

  Jul 08, 2025
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  Fun with Family and Friends

  We had a fun time celebrating with 21 people. Staff was amazing, rooms were nice, food could be better.

  Jul 07, 2025
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  Best Resort Ever

  Since 2020 I have been regularly going to the Palace Macao, the last time was last month, the rooms are always clean, the food is excellent and fresh every day, the staff is very kind and professional, a beautiful beach, what else? Thank you Palace Macao, we'll see you in January Dellanirys & Giovanni

  Jul 04, 2025