Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6731 reviews

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  Absolute horrid experience

  I don’t usually write reviews, but this experience was so upsetting!!!!! SUMMARY: Very terrible customer service and was put in a room covered mold. LOTS of bugs in the room. The food is just okay. The resort beach is not worth traveling for. I would give this resort a two star at most and that’s just because of a couple of the nice people who work there that I encountered and the buffet workers who work hard. Please read below for details: From the moment I entered my room, something was off. The room reeked of bleach — like it had been doused in Clorox to cover something up. I tried to air it out, but when I laid on the bed, I realized it felt damp. I tried to brush it off, thinking the AC just made the sheets cold. But when my sister came in and confirmed the bed felt wet, I knew it wasn’t just me. That night, the bed was still felt damp. I tried calling the front desk multiple times with no answer. Eventually, I went downstairs only to find the staff — specifically a man named Thomas — sitting at the desk doing absolutely nothing. When I asked for a dry blanket, he looked me dead in the face with a blank, nasty attitude and said there was nothing he could do. Not even a blanket in the entire resort. He told me to go back to my room and sleep on the bed. I was so shocked and uncomfortable that I had no choice but to sleep using towels as a blanket and This is a 4 star hotel? Night two was even worse. After returning to the room, I was greeted by cockroaches. And the smell of mold was so overpowering my sister, who works in real estate and regularly inspects homes, immediately pointed out the smell of mold and how unsafe it was. The room was clearly full of moisture and mold — which probably explains why the bed felt damp to begin with and the cockaroaches who are attracted to wet damp areas. After inspecting the room, we found the mold disguised as wallpaper design on the wall right behind where I was sleeping. Once again, the front desk did not answer the phone calls. I had to go downstairs and speak to Thomas for a second time. He doubled down — told me his manager was gone for the night and that I would need to sleep in the mold-infested room. No apology. No concern. Nothing but attitude and dismissal. He Told me because I was not in an elite club member That there was nothing he can do and that there was no other rooms in the whole resort. Thankfully, DANIEL — another employee — stepped in with actual human decency. After 30 minutes of back-and-forth, Daniel moved us to another room. I truly appreciated him because at that point I was exhausted and frustrated. But it didn’t end there. The next day i woke up in the new room and saw it was full of bugs. At that point, I gave up complaining altogether. I didn’t have the energy to fight anymore. I just wanted the trip to be over. I tried to salvage the last day of my vacation by relaxing at the beach. While I understand this may be out of the resort’s control, the beach smelled like a fish market — the stench was overwhelming — and it was completely covered in seaweed. They attempted to clean it using a tractor, but that just added loud machinery to an already unpleasant environment. Not relaxing at all. If I could get every single penny back from this stay, I would. This was the definition of an uncomfortable vacation. While I did encounter a few kind servers during my time there, unfortunately not all staff shared that same attitude. I’m a well-traveled person who has stayed at many resorts, and I can say with full confidence that this was the worst hotel experience I’ve ever had. Do yourself a favor — book elsewhere. I highly do not recommend.

  Jul 01, 2025
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  Already booked for next year !!

  Absolutely loved this place !! We had a great room on the corner of the hotel, overlooking the gardens, pools and with a sea view, couldn’t ask for better views really. It was our wedding Anniversary while we were there and we were left a nice canvas picture and a lovely message from the hotel management ( nice touch)…Food was great…. Buffet was good and other restaurants were excellent…. Our favourites being Crystals and the steak house. Staff were great, especially at the pool bar. Room cleaned daily. Lovely beach and ocean… lots of drinks to be had. Even wandered to the other Riu hotels and had a few drinks. Plenty of activities to do in the day time if you want to…. However…. We found the evening entertainment not too good. I had a little accident on the day we were leaving, where I stupidly put our case on the glass topped coffee table in our room…. We told them at reception when we were checking out and they were fine…. We did pay for the damage $70. We would recommend this hotel to anyone… so much so that we have already booked to go back next year…. But this time for 14days instead of 10.

  Jun 29, 2025
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  Our recent stay at the Macao

  Visited the Rui Palace Macao in the first week of June. This was our first visit here and after reading some of the less positive reviews we were a little nervous as to what we would find. These fears were quickly quashed as we were met with smiling helpful reception staff who checked us in with the minimum of fuss. Our room was a junior suite which was a good size with a very large double bed. The mini bar was well stocked and the shower was a large walk in type. We took some damp rid bags after reading about the damp in some rooms. Ours were bearly filled as we left the air con on all the time. The hotel boasts a buffet restaurant which has a good selection of dishes during the meal times and has themed nights which will cater for most peoples tastes. It also has al la carte restaurants serving Italian and steaks ect. We found these not to our taste but others who we spoke to rated them highly. You will never go hungry at the Macao. They have several bars which are very good and the drinks plentiful with many branded labels to suit even the most fussy drinker. We found the daytime entertainment chilled with plenty to do if you wanted to take part. The evening entertainment for us was hit and miss. Lots of local dancing and music as you would expect in the Dominican Republic. The biggest asset of the hotel is its staff who we found very polite and helpful and made our stay extra special. The Macao being adults only is the quieter of the Rui hotels on this complex which suited us. But if you wanted it more lively then you can use the other hotels a short walk away for the evening entertainment and drinks. Pros: Staff, relaxed atmosphere and quality of the food and drinks Cons: Some of the other guests around the swim up bar can get very loud at times. We avoided them by using another of the pools available.

  Jun 28, 2025
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  Not a Riu we enjoyed.

  This was our first time at this Riu Palace Macao. We've stayed at several other Rius over the last 15 years. Unfortunately, this one disappointed us. CONS: We've paid extra for a beach view room. We were in building 5 and our room faced another building. We didn't go back to the front desk and ask for another room. From what I've read in other reviews, they rarely honor room choice. The Riu grounds were fairly clean. Our room was never cleaned. I went into the hall and requested clean towels, wash cloths, toilet paper and tissues. On our last day the cleaning lady did finally come, but left a note stating she could not clean our room due to our safe being open. That I appreciated. PROS: Room was large and was clean when we arrived. Everything worked. Take a Damprid bag. Ours was almost full of water the day we left. No issues with bugs, mold, etc. The food was fairly good. Lots of choices and several restaurants to choose from. A storm came through on our first night and the seaweed was horrible. They rarely worked removing it. It smelled awful and kept us from enjoying the ocean. There were tons of available chairs at the beach and staff did bring you drinks. Smoking was everywhere. In the pool, at the buffet. etc. Dress code was extremely relaxed. People in bathing suits without cover ups. Finally, we would not recommend this Riu to our friends. We will not vacation here again.

  Jun 27, 2025
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  Realy good Holiday resort

  Very good holiday resort. Very friendly staff, excellent entertaent team. Many restaurant with various kinds of good food. Very good quality of international alkohol. It was realy nice stay except two small inconveniences: 1. Nice evening with music, but why only local musić? Bachata, mengue arę nice to dance, but why every evemimg almost the same musić. I prefer variety with more international hits. 2. For two weeks there, I killed three cockroachs in my room

  Jun 26, 2025