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We've got some of the best news - Riu Palace Las Americas has undergone an extensive renovation. Opening October 2016 -
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We've got some of the best news - Riu Palace Las Americas has undergone an extensive renovation. Opening October 2016 - this splashy-new resort has everything you want and nothing you don't. Located in the heart of the Cancun Hotel Zone, you have it all at your fingertips: shopping, nosh spots, nightlife and the best part? You can walk there. Back at the resort, you've got two glistening pools and Caracol Beach nearby for daytime chilling and resting up for the nighttime karaoke, where you can channel your inner American Idol. It's an all-inclusive resort so that means no doling out cash at every turn - all your food and drinks are covered. Your only responsibility is to show up at the Riu Palace Las Americas and be fabulous.
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"We had a fantastic trip! The staff at the riu was enthusiastic, available, energetic and kind; they all seemed to care about making us comfortable and happy on our vacation. There was a beautiful white..." – anonymous5678
1,143 out of 1,231 (93%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.6
Service
4.8
Beaches & Pools
4.6
Dining Options
4.4
Room Comfort
4.4
"We had a fantastic trip! The staff at the riu was enthusiastic, available, energetic and kind; they all seemed to care about making us comfortable and happy on our vacation. There was a beautiful white..." – anonymous5678
1,143 out of 1,231 (93%) customers would recommend this product to a friend.
All Customer Reviews
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January 19, 2020
Great vacation
We had an excellent 4 days; wanted to stay longer! The service was impeccable. The beach was soft sand no seaweed. The water was warm and very swimmable. Pool area fun but not too crazy. Lots of places in between so your close to pool and bars but a little quieter. Buffet rocked each meal! Restaurants good not excellent but good enough. Buffet best option. Room beautiful but shower leakier all over bathroom every time and beds, pulled, and sheets were very uncomfortable. It’s the only area they could and should improve. Otherwise 5 star all the way. Highly recommend!! I’d go back in a second.
Great place. 4th time at the Riu Palace Las Americas. Very consistent. Only improvement needed is for better Air Conditioning in the room.
Absolutely returning next year
If your looking for a relaxing vacation with excellent service this is the place! The staff was very nice and very willing to go out of their way to help with information. Most of the staff could speak English witch was very important to me because my Spanish is not very good.
The food was excellent and always available to fit your needs. Very large variety of foods.
Special mention to the activities staff! Many games and activities around the pool and beach plus much more!
Everyone was dedicated to your comfort and happiness!
One minor criticism would be that there is not many places to charge your devices outside but really not a big problem.
Overall one of my best vacations ever!
From:New England, Usa Age:55-64 Travel:1-2 trips/year
January 12, 2020
First time and won’t be the Last
We were in Mexico for five days two had booked excursions and we just did not have enough time to enjoy this amazing Resort we will probably go later in Jan or feb next time for better weather but this staff was increíble it was soooo clean once we figured out the buffets we wished we had more days at this resort we decided we will be back and we will book here and pay for the better rooms just because WHY NOT!!!! this resort offered so much we feel like we missed out and that’s a ridiculous statement in its self
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117 questions, 488 answers.
PassPorts11 answers
Will I need a passport for the Cancun rui Hotel all inclusive vacation package?
8 years, 108 months ago
Julie
Depending on your citizenship, you may be required to have a valid passport, as well as, other documents such as special visas. The most effective way to find out full details regarding required documentation is call your local consulate.
As for United States citizens, a valid passport is required for travel to Mexico.
GetawayGuru
Yes, if you are coming in by air you need a passport
Beth1973
Yes, you need a passport to travel outside of the US and to book the airline tickets, and also for exchanging money at the hotel.
StayinClassy
Yes you will need a passport
LeaR
Yes
Tiffdanny
Julie ~ You will need a passport to travel to Mexico from the United States. Most passports can be acquired from your local post office.
CindyIndy
Yes
Jenna628
yes
DeeDee
yes a passport is needed to travel to Mexico
Cherylann
Definitely YES!
JoAnn
You need a passport when you travel outside the country, regardless of the hotel or destination.
Yampalinn
do kids under 2 eat and stay for free at this resort?5 answers
8 years, 105 months ago
white sand
The resort does charge a fee for children two and under. You may call one of our experienced Destination Specialists to assist you in booking a resort which does not charge for children.
ccsusan1
yes
Yampalinn
Yes I Believe they do ...
Tlynn
Yes this is an all inclusive resort, if they charge you for the children the children eat at the main hotel restaurant
CasChaban
no kids allowed after aug 2016. 18 and older
ZFocht
is crib available at this resort?4 answers
8 years, 105 months ago
white sand
Cribs are available upon request and subject to availability.
ccsusan1
yes
Yampalinn
Yes cribs are available
CasChaban
Yes
LTBEE
weather in december7 answers
8 years, 101 months ago
lulu
Typically days are in the 70s but water to cool to swim at the beach
CasChaban
We were there this month (November) and the wheather was beautiful 80-90 degreees & the water was warm. A local told us that December is the same as November.
SunLover29
a little cool in the morning but it does warm up around 10am
Cancun
THE 5 DAYS WE WERE THERE WERE PERFECT EXCEPT FOR A LITTLE RAIN ON 2 DAYS
LINJEF
For us it was 81-83 day, 66-68 evening - water temperature was slightly cool
yulsie
I'm pretty sure its HOT here year round. I just got back and the weather was in the mid-80s during the day/mid-70's at night and the locals called that winter. lol. Also, I didn't see a drop of rain all week.
hotgeek88
Just left there... 78-84 with a little rain on first 2 days.
LTBEE
how much should it be charged for the one more adult in same room?2 answers
I want to know about the hotel room's exact price for the one more guest in the same room
*hotel : Riu palace las Americas
*date : may/04~may/09
*guest number : total 3 adult and 1 baby(1 years old)
Please let me know about the total price
I'll wait for your reply
Thank you~
7 years, 95 months ago
denver
Thank you for contacting CheapCaribbean. We ask that you contact us at 1.800.915.2322 to receive the most up to date pricing for your travel dates. Prices are subject to change due to live airfare and new specials coming out. To receive most accurate pricing it is best to speak with an agent or price driectly on our website.
DanielleCC
We booked for spring break so it's the high season for tourists and on average one adult is about $160 a day all inclusive.
Student007
Do I need to bring an adaptor for my electronics hair straighteners ect...., while in cancun?10 answers
7 years, 94 months ago
florida
No, the electricity is the same as the US and you will not require an adapter.
ccsusan1
no its not necessary. They have plenty outlets for your electronics
pcandjc
No they had standard 110 outlets like we do in the USA.
MaleEgo
nope...all were USA style plugs.
HartfordRadioGuy
No....the electrical current is the same as in the states. I am a photographer and had camera batteries connected throughout as well as my Apple MacBook laptop so you won't fry your electronics
photo818
no is the same
valeria
My friends and I plugged our chargers in for our iPhones and my MacBook. They worked fine.
jrdm00
American standard 110v power.
Echo
Our iPhone charges worked without an adapter.
DavenAlicia
No. Electronics fit in their outlets.
LTBEE
Is there beach service?6 answers
And is this a resort for parents n a 19 ur old?
7 years, 91 months ago
Fff
The Riu Palace Las Americas does not offer wait service on their beach, but a bar is never far away. The resort is very family friendly with plenty of activities to occupy every member of the family.
MellissaCC
beach service as in towels for the pools, yes! Water sports services like parasailing, jetskis etc is also available. This place is perfect for parents and young adults. It is a mellow paced environment with no crazy loud music as you may expect to find say during spring break. It is a great place to stay and relax and do as you please....
photo818
There is beach service, fast service. Not sure what your second question is, but all ages are welcome.
Echo
Beach service for drinks not for food. I went with my 18 year old and it was great!!!
shoptiludrp
Yes and yes
RachG12
Absolutely.
LTBEE
What is the dress requirement for dining?8 answers
Can dress shorts and sport shirts be worn in the dining facilities??
I really don't want to have to dress up in a tropical climate!
7 years, 91 months ago
Redding California
The Riu Palace Las Americas does require a dress code for dining in the a la carte restaurants. Gentleman may wear long pants, closed toe shoes and dress shirts. Ladies may wear dress pants or dresses and dress sandals.
MellissaCC
shorts and sports shirts are just fine. Although you see guests dressed for dinner dates but again you are on vacation and shorts and sports shirts is just fine.
photo818
they do not have dress code
valeria
NO shorts are allowed for men, so my husband wore linen pants or comfy khakis. A shirt with sleeves is also required, but it can be short sleeves. I never saw anyone being asked to change or leave based on their clothing though
lovesuntravel
Need long pants for men in the four restaurants that require reservations, jeans are ok. Women are asked to dress nicely.
spgolf
Women can wear anything, men must wear long pants (jeans are acceptable).
jc36
Slacks and sleeves (no cut-offs). I wore shorts one night and never got any slack, I think the shirt is the big deal, wore a polo every night for the "fancy" dinners.
Echo
They advertise a dress code however dress code in buffet can be swim clothes. Now at the other restaurants they ask for slacks. NOT ME! I wore like caro shorts and a t shirt every night and not a word was said.
DavenAlicia
Can we use the restaurants at the at the two sister hotels free of charge also?5 answers
7 years, 88 months ago
Judy
According to the resort's page, it only states that the nightclub, Disco Pacha, at Riu is included with the all inclusive package. We do suggest contacting the resort directly for the most accurate information. The email address for the resort found directly on their website is palace.lasamericas@riu.com.
MariaCC
Yes you can. Our stay was only a few days, so we tried all the restaurants in our hotel, which didn't leave us any days to go to the other ones, however.
lovesuntravel
You can eat at the buffet restaurants and drink at their bars/cafes. But we tried to make reservations at the "other" hotel and they wouldn't let us. They confirm with your room number and last name.
jrdm00
Yes, with the Riu wristband.
Echo
This is the highest level of the 3, so you have unlimited access to all of the other 3 hotels, one next door, and the other 2 are less thant 2 kilometers down the road.
ZFocht
What is the hotel smoking policy?4 answers
7 years, 85 months ago
soonerjim
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.
KellyCC
I saw many people smoking in the outside covered areas. Can't remember if they allowed smoking in the lobby or not.
buffyms
Not in the room (get a balcony if you're a smoker), otherwise, fine everywhere else.
Echo
We just came back and you can't smoke in your room but you can on your balcony and at most outdoor areas of the resort.
markw1971
What time do the different bars close?2 answers
6 years, 85 months ago
Lenny
This resort is a 24 hour all inclusive, so there will be food and alcohol available all hours of the day and night.
LaurenCC
They are open 24 hours a day 7 days a week! You also have a full bar in your room no charge!
RDDY
is room service covered in the all inclusive?7 answers
I see that the room service is offered 24 hrs, but is it included in the all inclusive price or an extra charge?
6 years, 84 months ago
Kalamazoo, MI
According to the resort's website (https://www.riu.com/en/Paises/mexico/cancun/hotel-riu-palace-las-americas/index.jsp), the all inclusive plan features room service 24 hours a day.
MariaCC
Room service is covered in the all inclusive price, but the menu is very limited and not all items on it may be available.
jc36
Room service is included in the all inclusive.
KikiInTheSun
It is part of the all-inclusive, any time, any quantity. We nearly ordered the whole menu one night.
Echo
FREE FREE FREE! Kinda of limited menu but there I something for everyone.
DavenAlicia
Room service is included.
shoptiludrp
Room service is included but the menu is not expansive. Mini bar is stocked with water, pop, and alcohol at no extra charge.
LTBEE
how far is this resort from the airport?9 answers
6 years, 84 months ago
Shakes
The Riu Palace Las Americas is roughly 30 minutes from the Cancun Airport.
LaurenCC
The hotel was about 30-35 minutes from the airport. We flew in and out on a Wednesday though. That might have made a difference.
jrdm00
25 minutes
RDDY
The resort is about 20 minutes away from the airport.
KikiInTheSun
About 30 minutes by shuttle.
Echo
It took us about 30 minutes by shuttle
DavenAlicia
about 12 miles
shoptiludrp
About 12 miles, I think.
RachG12
About 30 minutes by van.
LTBEE
is there a casino at the hotel or nearby?5 answers
6 years, 84 months ago
John
This resort does not have a casino on the property. There are casino's in the nearby area.
CaitlinCC
The closest casino we noticed was the Playboy Casino by the Temptation hotel a couple miles down the road. We didn't go in though. Cab fare was about 140-160 MXN.
jrdm00
Not on the property, I believe the closest is in mainland Cancun.
Echo
No casino in the hotel
shoptiludrp
No, there are not any casinos inside the hotel or nearby.
VividTraveler
Would I have access to the beaches and activities at the other RIU resorts?6 answers
6 years, 84 months ago
New york, New york
After speaking with the resort, they advised that if you stay at the Palace you do have access to other Riu properties.
CaitlinCC
Yes
RDDY
Yes, you do
welovetotravel
If you are staying at Palace Las Americas, you will have access to others. We just got back from there and visited the one next door and two others down the way. You have full bar and food service at any Riu. I did talk to someone who stayed at the one down the street and his package did not include visiting others so you may want to make sure your package includes this option but Palace Las Americas I felt was the nicest.
Chirp
Yes, you get a wrist band that works at any Riu in Cancun.
Echo
Yes. In fact RIU Cancun is right next door. All the restaurants drinks and activities are available to you free of charge. I think there are at least two other RIU hotels but they are not close but they were also made available to us.
DavenAlicia
Parking2 answers
Is parking free or is there a daily charge. I would love to rent a car and explore the area on my own time.
6 years, 83 months ago
MsShan
There is parking at this resort and it should be complimentary for guests.
LaurenCC
Parking was free, it is underground in the hotel
Bigal2000
How old do you have to be to book a hotel room here?2 answers
6 years, 82 months ago
diamond
At least one person 21 years old or older is required in every room at this property during March and April. For more information on age requirements please contact the resort directly.
CaitlinCC
18
RYYY
What is the drinking age at this property?6 answers
We are taking our adult sons on a trip to this hotel in December but our youngest is 20. Will there be any issues with him getting his drinks?
6 years, 78 months ago
traveltips
The legal drinking age in Mexico is 18.
CoryCC
Drinking age is 18 so there won't be a problem what so ever!!!! They give you a wrist band when you check in so they know he's old enough. My daughter is 18 and it wasn't an issue at all. You're going to love it there.
shoptiludrp
NO PROBLEMS AT ALL.
LTBEE
The drinking age is 18.
lisabee
I believe the drinking age is 18.... But keep an eye on him, All- Inclusive can take its toll on any age!!!! LOL
cindysue2227
18
Tarheel26
Is there shuttle service between the Riu hotels?4 answers
If you stay at a Riu hotel you get to use the amenities at all the Riu hotels. So I'm wondering if there's shuttle service between the Riu hotels.
6 years, 78 months ago
California
From the information we have, this service is not offered. However, you may certainly inquire with the resort directly as things do change. You may email the resort at palace.lasamericas@riu.com
CoryCC
it was next door
frankiebella
Yes, hotel shuttles are available
Makc
No, but you can take a bus for about 1USD.
PabloVivi
No there isn't you can take the public bus to the further onea. The riu next to las Americas is two min walking distance
Lbag623
Anything to see snorkling out front of the hotel?6 answers
6 years, 78 months ago
rob
Snorkling is included at this resort. There are also excursions that you can sign up for at an additional cost. Please call a Cheap Caribbean representative for more details.
AlixCC
YES! There is an assortment of fish--black/yellow striped, elusive grey, brown darters--that swims right in the water off the hotel beach. We were entertained! For an expansive snorkeling experience, day and half-day trips are available.
ptexas
Yes, there is a small reef on the right. Directly out front you can see some fish but you will have better luck to the right of the hotel. This is not prime snorkeling but fun to try for novices.
Konkins
I saw some fish and some cool rocks. Nothing too special being that close to shore. But still fun to do.
shaddycore
Not much.
Tarheel26
Very little, but still is gorgeous.
PabloVivi
is roomservice included in the price?7 answers
is room service included in the price
6 years, 77 months ago
reeree
According to the resort's website (https://www.riu.com/en/Paises/mexico/cancun/hotel-riu-palace-las-americas/index.jsp), room service is available 24 hours a day. For further information regarding there being an additional charge for room service, we do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them directly is palace.lasamericas@riu.com.
MariaCC
The resort does not offer room service.
CoryCC
Yes, it is included, however we have not tried it out as the options are very limited and you really want to enjoy a nice meal in the restaurant and to try out as many food options as you can.
CaliforniaFolks
Yes, 24 hours. And its good...
shaddycore
Yes! 24 hours a day! It's awesome...you just have to order breakfast before midnight, other wise they have everything up within 20 minutes!
wannabebeachbum
Yes
RachG12
yes
RYYY
Yes. Although room service is not a wide variety. Stocked mini bar and alcohol included too.
LTBEE
How is the nightlife around the location? Are we close to the clubs/bars? Looking for a little partying over the weekend.6 answers
6 years, 77 months ago
Chicago
There are bars and nightclubs nearby. If you have any specific questions, please feel free to contact one of our knowledgeable sales persons at 1-800-915-2322.
CoryCC
We went to the club area every night we were there and it was CRAZY. The resort is very close to the bars- we usually took the hotel shuttle to them ( I was in heels) and walked back fine. They all have like a $50 cover charge BUT that includes bottle and table service with open bar! BETTER THAN VEGAS!
ncar1230
Walking distance to the best clubs in Cancun, including Coco Bongo...which anyone will tell you is a "must do" on your trip.
shaddycore
there are clubs around the area not to far and the activity dept. will be very helfull with that. you buy tickets and they take you there every night of the week.
RYYY
Not close to the nightlife, but a 5 minute cab ride away.
LTBEE
local clubs are within walking distance lots of partying the hot spot in BONGOS so I heard
fjm1967
Does this hotel have adjoining rooms available?6 answers
We are thinking about going to this hotel with our 2 teenaged daughters. Does this hotel have adjoining rooms available?
6 years, 77 months ago
Cheyenne W
If you require adjoining rooms, please call a Cheap Caribbean sales agent. In order to guarantee adjoining rooms, the reservations department at the resort will need to confirm availability prior to booking.
AlixCC
Yes
mtaylor
I can't tell if there were adjoining rooms, but I can tell you your room will have another one sharing a same small hallway off of the main hallway. I'm referring to the jr suites. I remember thinking that would be neat if family could stay in the room adjacent to ours.
The adjacent rooms are so close you can touch both doors at the same time.
LTBEE
yes they do we had adjoining rooms last year but you should request it ahead of time
fjm1967
The adjoining rooms look like they are not ocean front. Only street view. We got 2 rooms (not adjoining) be ause we have 3 teenage children. This worked very well.
Chrisanddanny
We stayed with our adult kids. The rooms don't connect directly but they do share a small hallway separate from the floor's main hallway. At times we left the doors propped open so we could go back and forth easily.
Michrg
Can i use the Pool or Amenities of the two other sister resorts at no cost?6 answers
I wanted to stay at this hotel for a full week,but wanted to know if i can go to the two other sister hotels and use the pool to relax or use any of the hotel amenities such as dining at any cost?
6 years, 75 months ago
Miami,FL
Riu Palace Las Americas boasts wonderful dining, amenities and access to two other sister resorts. With so much to do and see, Riu Palace Las Americas takes your next Cancun vacation over the top!
The package deal includes privileges at neighboring Riu Cancun, where you can shake your stress away at the Disco Pacha. Or head into nearby Cancun for an evening of Caribbean nightlife. Please contact the resort directly for more information at 1888 RIU 4990.
LisaCC
Yes you can. If you stay at RIu Palace Las Americas you have access to all other Riu resorts. Not vice versa though!
pologirl846
Yes you sure can! The Riu is right next door, but the other one (Riu penninsula I believe) is quite a ways away so I don't think you would make it to that one, but don't worry because the palace is beautiful and there is so much to do there! But you can use the restaurants at the other hotels as well. They also have snorkeling, kayaking, and a catamaran included!
wannabebeachbum
Yes, you can enjoy all the amenities at the sister resort the Riu Cancun. Please contact the resort for more information at rui.com.
LisaCC
We used the sister resort's pool, beach, buffets, and clubs at no cost. You can too!
Travelbug13
There is a Riu next door to the Palace that you can go to and use there amenities... But just saying... you wont want to, If you are at the Palace. you want to be at the Palace!!
cindysue2227
Yes, you have access to the other RIU properties, but they are not within walking distance. Both are about a 7 minute taxi ride away.
VividTraveler
Are there pool floats for the pool to use6 answers
6 years, 75 months ago
Mike
For more information on the floats avilable for use in the pool please contact the resort directly. Their email is: palace.lasamericas@riu.com.
LizCC
NO
Bigal2000
No
Knitter
no bring your personal
RYYY
I didn't see any. One small child had her own water wings.
LTBEE
No
cindysue2227
Are you limited to the number of times you can eat at the a la carte restaurants?6 answers
I'v read that some "all inclusive" resorts only give you a limit number of reservations at their a la carte restaurants. ( 4 nights = 1 a la carte reservation). Does RPLA do this or are you allowed to make as many reservations as you like?
6 years, 74 months ago
Adam
Adam,
Each day make reservation for the next night's dinner. If you don't get into the one you want, it's okay, just go early and ask to be put on the list. You will wait like 15 minutes and someone will not show up and you can take their reservation. It always works out. However you can eat at the al la carte buffets restaurants as many times a day as you like! There is no limit in any way.
Travelbug13
The ala carte restaurants do require reservations, and our website advises some dining restrictions may apply. For more information please contact the resort directly at www.riu.com.
LisaCC
You don't need reservations for the breakfast, lunch, snack, or dinner buffets or for the Italian restaurant that serves dinner. You do need dinner reservations for the other restaurants, which you must make by 3 or 4pm the day prior to your reservations, and you do that by going to customer service in the resort lobby. I don't think there is a limited number of reservations you can make during your trip; however, we only made reservations for one night while we were there.
RachG12
I'm not positive on this but I think as many as your stay. We went to 4 and were there for only 6 nights. We didn't have any trouble making reservations either
Brendan626
We had a 5 night stay, and visited 4 of the a la carte resturants, so no RPLA does not do this.
Jake159
My daughter is a vegetarian and I am not. We went to the steak place for dinner where she snacked on veggies, and then we went to another place where she would have options. As for more portions at the same restaurant these places were all great and accomodating.
I don't see anyone running out of food options at this place.
The buffet is as good if not better than the ala carte places, and you will be satisfied.
LTBEE
Tipping6 answers
Does the staff prefer tips given in pesos over dollars?
6 years, 74 months ago
DMM
In most cases, the US. dollar is acceptable for tips.
LisaCC
They will take both not sure which they prefer though I was tipping them in both. It seems harder to break a $20USD then it was breaking say 200 pesos, but most of the servers get tipped in both so if you ask some will be able to break it. The front desk can break pesos, but I had to go across the street to a money exchange to ask for 20 $1 bills.
Brendan626
us dollars is best
RYYY
Either. I asked one of them and they are grateful to have either.
LTBEE
the staff are all very good and appreciate tips in any currency
fjm1967
No, in general the staffs and people/merchants in the hotel zone prefer US dollar. Sometimes if you pay with US dollar you can even get a better rates than the official market exchange rate.
Student007
Airport shuttle service?6 answers
We booked this vacation for February. Can we arrange for the hotel shuttle to pick us up from the airport?
6 years, 73 months ago
Connecticut
Most resorts do not offer complimentary shuttle service however you can purchase round trip transportation through CheapCaribbean.com by calling 1-800-915-2322 and pressing the prompt for existing reservations.
LizCC
its the best way to go I wouldn't go any other way
fjm1967
I always book my round trip transfer shuttle thru cheapcaribbean.com and have always been very happy!!!!!
cindysue2227
We had cheap caribbean arrange this for us. Both, to and from the hotel. The process was very smooth and prompt.
Chrisanddanny
The hotel does not provide a shuttle service. We used USA Transfers and they were great. They were waiting for us as we exited baggage claim and waiting at the hotel to take us back to the hotel after check-out.
CindyLW
The hotel does not have a shuttle. The agency you booked your trip with May offer you transportation from and to the airport and your hotel for a fee. Also you can pay for a shuttle on site when you arrive or purchase on your on in advance. We paid $22 US per person on a shared shuttle and I am very happy we purchase it through the same agency we booked our trip with.
Pilarin
how old do you have to be to check into this hotel?4 answers
6 years, 73 months ago
united states
This resort is open to people of all ages, however, you must be 18yrs or older to reserve a room.
BethCC
I think 21
fjm1967
21
cindysue2227
18, and I think you are the right age 18-24.
ladylegal
are there any irons and hair dryers avaiable?7 answers
5 years, 72 months ago
Sarah
Irons and hair dryers are included in each room.
BethCC
Yes, to both
Sinner2013
yes they are available in all rooms
fjm1967
The rooms have an iron as well as an ironing board. They also have a hair dryer in the bathroom.
momjen2
Yes and yes.
Student007
Yes - I just got back from there and they had both in our room.
JenAZMN
There is a hair dryer in the room
nekd
Is there outside seating for any of the restaurants?6 answers
5 years, 67 months ago
Gracie
Yes
Pilarin
Yes there is outdoor seating for restaurants at this resort.
LizCC
The buffet has outside seating. The same area is used for the steakhouse in the evenings, so technically the steakhouse is outdoor seating as well.
VividTraveler
Yes at two of the restaurants.
Tarheel26
Yes there is, and at lunch you can walk to the next-door Riu Cancun and there is more there (included)
PabloVivi
The Steak House restaurant is outdoor seating only. The buffet has an outdoor area for breakfast and lunch. (It is the Steak House Restaurant in the evening).
HoosierChick
What kind of beer and tequila is available in the all inclusive package4 answers
5 years, 66 months ago
united states
Dos Equis and various tequilas.
Tarheel26
This resort offers domestic and premium-imported beverages, of which can fluctuate daily. For further information, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Beer is Bohemia dark and Dos Equis. Liquor is Don Julio, Jose Cuervo, Smirnoff, Jim Beam, Bacardi, Appelton Dark, Johnny Walker Red. There are more but that is the top self stuff
griswolds
Only the cheap stuff.
Beachbum4800
domestic beer4 answers
do you serve domestic beers in the all inclusive package lite miller lite. coors lite
5 years, 66 months ago
starwmn
This resort includes domestic and premium-imported beverages. For more details, please call one of our Beach Experts at 1.800.915.2322.
SamCC
no they dont, and i evan called about budlight and they said yes, till you get there.all they had was dos xx, and techote light
pendragun1
no
Arpy
No
Lbag623
is snorkeling equipment available to use or rent5 answers
5 years, 65 months ago
kc usa
This resort does offer snorkeling as part of its activities available on property. For details regarding possible snorkel gear rentals or use, please call one of our Beach Experts at 1.800.915.2322.
SamCC
yes it was at the riu next door on the beach.
pendragun1
Free Mask and Snorkel after you pay USD3 to the goverment (park usage), no fins though, bring your own.
PabloVivi
yes, first come first serve but it is available at the water sports area
nekd
Yes you can use your towel card to get snorkeling equipment but there isn't much to see right off the beach. If your really into snorkeling i would suggest booking a trip with the cheap Caribbean rep at the resort.
Coolclay
Sister Resorts6 answers
Can you visit any of the other Riu resorts if staying at this one? If so, can you eat and drink at them, as well?
5 years, 65 months ago
kj81
Guests of this hotel can enjoy the children's playground, terrace solarium and two pools at the nearby Riu Cancun and Riu Caribe sister hotels. There is no mention of dining privileges.
CCGreg
Yes you can eat/drink/swim at the sister RIU hotel that is right next door to RIU Palace Las Americas.
HoosierChick
Yes, you can visit all Riu resorts in Cancun and eat and drink as part of all inclusive. Your wristband identifies you as a guest of the Riu group.
ocala
Yes, we were at the Riu Palace Las Americas and the Riu Cancun is right next door. Both properties are for use with the exception of the dinner venues. Those require reservations and only at the Riu you are staying at. Bars, pools, buffets, and shows are open for both.
griswolds
Yes you can
EmmyTh
Yes, the RIU Cancun is right beside and you are free to go there and get drinks and eat for breakfast or lunch....I believe they said you had to eat dinner at your own resort. We never made it over to the RIU Peninsula, it looked pretty far away.
nekd
Do junior suites only offer double beds?3 answers
In the regular junior suite (non ocean view), is there an option for a king bed? If a couple decides to get this room are there only doubles available?
5 years, 64 months ago
Kiki
The regular junior suite (non ocean view) does not come with an option for double beds. Typically the double beds at a Riu are 2 beds pushed together.
CCGreg
You get two double beds pushed together. Their beds are one of the only things I hate about this hotel and all Riu hotels in general. Other than this the Hotel is one of the best.
IHateToWork
Our ocean view junior suite had 2 double beds pushed together. It wasn't bad but not the most comfortable.
nekd
domestic beer on tap???5 answers
do they serve domestic beers on tap or in bottles at this resort???
5 years, 64 months ago
starwmn
The resort serves both domestic beers on tap and in bottles at the resort. Remember it is Mexican domestic not American domestic.
Shane99
You will only find the domestic beers associated with the specific country the hotel is located. I have never seen any US domestic beers at any of the hotels we stayed at. Rarely have I seen bottles. Cans and Taps are everywhere....including your room that are all free to enjoy.
IHateToWork
No, but they do have Dos Equis.
Marie917
I only saw 2-3 different selections, but they have tap and bottle
Denverite
mostly dos equies
blacksheep
Does the hotel offer crib for babies under 2?3 answers
5 years, 64 months ago
Gaspar
This resort does offer cribs upon request. Please keep in mind this is only a request and is not guaranteed. All requests are based upon availability upon check in.
CaitlinCC
This resort will not go out of their way for customers. Don't go!
Beachbum4800
Call them.
Attila
I did not see one child at this Adults Only Hotel.
mickeyturtles
Riu Palace Las Americas are roll away beds available3 answers
Does the hotel have roll away bed or sofa beds available?
5 years, 64 months ago
Parker, CO
The Junior Suite room type does have sofa beds in the room.
CaitlinCC
We requested a rollaway bed and were brought one within minutes. It was actually more comfortable than the hotel beds.
barbcat
Yes
Panal
LAUNDRY4 answers
Do they have self serve laundry at the resort??
5 years, 64 months ago
starwmn
No, the resort does not offer laundry services.
KristenCC
Hi,
They do not have self serve laundry service at the Riu Palace.
Your clothes can be dropped off and returned to you.
Arod2293
Have never seen this at any of the Riu Hotels we have stayed at.
IHateToWork
no unfortunatley
starwmn
DOMESTIC BEER3 answers
Can you request American beers if you call in advance
5 years, 64 months ago
star
No, the resort does not offer domestic beer. They will have a variety of local Mexican Beer.
KristenCC
You will only find the domestic beers associated with the specific country the hotel is located. I have never seen any US domestic beers at any of the hotels we stayed at. Lots of US domestic hard liquors however are there.
IHateToWork
NO!!!
Beachbum4800
dining5 answers
can you wear nice blue jeans for dining?
5 years, 62 months ago
tj
According to resort code Jeans would not be acceptable. It list trousers and collared shirts for men as appropriate attire when dining.
Shane99
Yes - there was not a strict dress code
Chex
Yes
G3fishing
Yes, as long as they are pants and your shirt has sleeves (short or long)
Smoosh
You can to all except one of the restaurants which requires dress pants. You are also allowed to wear shorts to all of the restaurants and buffet except for that one restaurant. No sleeveless shirts at any place for dinner.
Lbag623
Is this resort crazy in the month of March for Spring Break?5 answers
I'm looking for an all-inclusive trip for my best friend and I in March for her birthday. We are both in our early 30s and don't really want to be around a ton of drunk college age spring-breakers. Is this hotel one of the spring break hot spots?
5 years, 61 months ago
hgs99822
This resort is a family resort and they also have a strict spring break policy. For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
The Riu Palace Las Americas was NOT crazy....there were people of all ages there. The attached resort (Riu Cancun) was pretty full of Spring Breakers.
Julestevie
Not crazy at all... We just returned on April 1st.
Spent 8 days there and there is a good mixture of ages at this resort.
The staff does a great job if someone uses foul language they put a stop to it ASAP!
G3fishing
No it's very mild in comparison
CancunGirl
Yea
Panal
are reservations required for dinner at the Riu Palace las Americas?5 answers
for the restaurants, not buffets/a la cart
5 years, 61 months ago
Brad
Yes, reservation are required for the Al A Carte restaurants.
CaitlinCC
yes at least a day ahead sometimes even two days
starwmn
There are 4 restaurants the require reservations for dinner and 2 that do not. We made all our reservations the first day and they fill up fast.
nekd
Yes.
You make reservations for four of the restaurants.
Very easily done.
G3fishing
Yes, reservations are required. You will be lucky if you can get one. Make sure you reserve two days in advance and you can only reserve out for two days. I would not recommend this resort. Numerous people were getting food poisoning.
Beachbum4800
Does the resort have smoking rooms3 answers
if so, are there ocean view smoking rooms
5 years, 60 months ago
Jack
Under Mexican legislation smoking is not permitted in the public areas of the hotel except in specifically designated areas.
LizCC
On our patio was an ashtray.
Nell1223
Yes
IB4U
SECURITY5 answers
HOW IS TE SECURITY AT THE RESORT??? IS IT GATED
4 years, 60 months ago
STARWMN
This resort is private property with constant security guards monitoring the property.
CaitlinCC
We felt very safe at the resort, it is not gated but there are staff out by entrance all the time
nekd
It's not gated - but I felt very safe. There were security and staff around at all times.
Jenniebelle
I have never felt more safe in my life than at the RIU Palace Los Americas.
I honestly believe you could leave anything laying around and nobody would mess with it.
The staff is so friendly and will go out of their way to make you comfortable and no matter where you sit down there is always someone there ready to take a drink order.
G3fishing
There is no gate.
Beachbum4800
Are there any rooms that are adjoins.5 answers
I need 2 rooms. Are there any that are adjoins?
4 years, 59 months ago
USA
The resort does have 22 adjoining rooms. Please make sure to notate this request during the booking process.
SalCC
no none avail
starwmn
You can adjoin the rooms, they all have a short hall way and when two rooms are adjoined they do it from the hallway so you can still shut your individual hotel rooms.
Pos3
From what I saw there are no rooms with doors inside the room going to another room. However, two rooms share a small hallway off the main hallway. This small hallway has door with a key card reader. I would think they use this as the adjoining room option.
MsMissy654
Yes they have adjoining rooms
IB4U
Can you visit the other RIU's while staying at this one?6 answers
4 years, 59 months ago
Cali
Guests of this hotel can enjoy the children's playground, terrace solarium and two pools at the nearby Riu Cancun and Riu Caribe sister hotels
KristenCC
I'm not sure about all four that are in Cancun but you can use the facilities at the Riu Cancun which is right next door. I really liked staying at the Riu Palace and having the ability to go next store (especially useful for the Spring Breakers we brought along with us!).
Julestevie
We didn't, but we spoke with other couple who said that you can go to other Riu locations.
Jenniebelle
Yes,
There are 2 other RIU locations close by and you can go enjoy everything they offer as well.
G3fishing
Yes you can, we walked to the hotel next door had a few drinks.
Pos3
yes you can
Disneylover
Do you have gluten free options?2 answers
4 years, 57 months ago
Coco
Yes, the resort does offer gluten free options. You can speak with the concierge/chef upon arrival to make arrangements.
KristenCC
Yes
alyssaday
Is Alcohol included in the All-inclusive?5 answers
4 years, 56 months ago
Sac
Yes some top shelf
EliasJr
Yes. Domestic and premium-imported beverages are included in the all-inclusive plan.
BILLCC
yes yes and yes
stephivy
yes
wanderluster
Yes
Makc
Wheelchair Accessibility2 answers
Is there wheelchair accessible transportation to and from the airport and is your resort fully accessible for wheelchairs?
4 years, 56 months ago
Gabriela
This resort offers handicap rooms and elevators. Please contact the hotel directly for more information: https://www.riu.com/en/forms/form_contactar.jsp
BILLCC
yes
M2HHK
Exacly what types of beer & alcohol do they offer?3 answers
Do they offer bud light? Crown Royal?
4 years, 56 months ago
Hondo, Texas
Any kind of liquor really, as for beer its all local stuff.
CheechnWoo
Please contact the hotel directly for the most up-to-date information. You may reach them here: https://www.riu.com/en/forms/form_contactar.jsp
BILLCC
They only offer Mexican beer and they dont have crown. They do have Smirnoff, Jack Daniels, Jim Beam, absolute and some others i cant remember.
Coolclay
Where do I find escursion prices on this site?4 answers
I am going to Cancun to the Rui Palace and am trying to look at possible excursions and their cost. Wher can I find this informaition?
4 years, 55 months ago
Fidget
you'd have to do it when you get there
Mali
When booking a package, after selecting your flights and your room type, the next page you are taken to includes available add-ons and excursions. If you already have a reservation with us, you can add excursions by calling us directly at 1.800.915.2322.
SamCC
Cheap Carribean offers excusions when you go though the prompts to purchase. However, if you go there you most likely will be able to bargain for a cheaper price, like we did! hope this helps
wanderluster
There is a rep onsite from cheap Caribbean who was very helpful planning our excursions.
Rica1120
Is it best to book excursions prior to arrival or once you arrive? How much is a trip to the ruins?5 answers
4 years, 54 months ago
colorado
I would wait till you get to the property. Like everything else in Mexico it is all subject to negotiation and you have plenty of options.
TexasDawg
I don't think that it matters. I would do some research on the trips though. They will only show you the most expensive one when you ask about them, but there are different levels of the trip and you can work it into your budget. I would recommend getting the charter bus if you can because the taxis are sketchy.
Californiagirl29
If you would like to book ahead of time, please contact us at 1-800-915-2322 and we can certainly look into that with you.
TimCC
Once u get there diff things are better on certain days, especially the clubs. Book ur transport to and from airport and u will have a dedicated tour booking person at hotel upon arrival.
CancunGirl
I think you should do it here you might change your mind after talking to people who have done it. It's 119$ dollars per person for full day. We decided to not do it because of the price and the heat.
Lbag623
Are the bathrooms in a separate room from the bedrooms?5 answers
4 years, 53 months ago
Julio
Bathrooms are in a separate room from the bedroom, but they may not be completely enclosed or encompass an open area. For further details, please call us at 1.800.915.2322.
SamCC
Our rooms bathroom had a frosted glass wall separating the bathroom from the room.
louie1
Yes, there is a separate room for the bathroom
Reenee
Yes
BrianKassy2016
I had a ocean view room and the bathroom was in a separate room.
Moron
Do you provide transfers to and from hotel to airport?3 answers
4 years, 52 months ago
Oscar
We do offer them, they are an additional amount. If you have any further questions or need help booking, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no
sadsack
They can call a taxi for you or you can pre book transportation from cheap Caribbean website when booking and add Amstar to do the transportation.
Lbag623
What are the drink options?4 answers
Is there a way to get a Drink Menu or a liquor list before I commit to this vacation?
4 years, 52 months ago
Drew
Well liquor only. No premium beverages. The "vodka" in our room was actually cheap rum. I advise selecting a different resort.
JenT1227
Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: (01152 to dial out) 998-891-4300.
TimCC
They have top shelf alcohol and will make anything you ask them to and mix whatever you want. I don't think you will need a menu.
Lbag623
Beer is Dos Equis, local tequila (great by the way) however, you can get all kinds of whiskey and vodka. Local vine and champagne.
KRmanning
is there music playing at the bars? is there a night life6 answers
4 years, 51 months ago
new york
The only bar with music is the one in the pool. The lobby bar had live music one night.
louie1
Please check with the resort directly for the most up to date information regarding nightlife near or on the resort. Their international phone number is: (01152 to dial out) 998-891-4300.
TimCC
Some of the bars do provide live music on different nights of the week. The resort also has nightly entertainment that changes throughout the year. So there is always something to do!
CCCasey
The pool plays music daily which reaches to the bars by the beach. There is a theatre where there are nightly cultural.performances which include music and dancers and there is a bar in the theatre. If you are looking for nightclub style music, go to Congo bar, senor frogs, or coco bongo. You can also sign up for the bongo tour and see all 3 for 1 price with a personal bartender.
KayleeK
During the day there is music playing by the swim-up bar. At night, the other bar is near the theater so you can hear music playing from there, whether it be by band or karaoke. They have a performance then a band play. We mostly enjoyed our nights on our private balcony, shows and theater isn't our thing, but one night we did sit by the bar and they put on a performance about the Mayans and their culture.
Smoosh
There are a few bars but if you're looking for a more lively place to drink during the day I suggest going to the pool side bar. Music plays from 10am-6pm.
Xime
Beach4 answers
Is the beach wade and swimmable? Can you snorkel right from the beach at the hotel? Do they have flippers you can use or do you have to rent them?
4 years, 50 months ago
Dot
Please check with the resort directly for the most up to date information regarding swimming on the beach as well as snorkeling rates. Their international phone number is: (01152 to dial out) 998-891-4300.
TimCC
Yes, easily accessible and yes, they have equipment to rent
Juan23
beach is fantastic calm. Very swimmable. Kind of water you can float in all day without going anywhere. you can snorkel right there. there are two piers built over the rock formations. The one pier you can't swim under, so the fish congregate next to it around the rocks, the other pier you can swim under and I was told by others there are hundreds of fish. If you don't bring your own flippers and gear they have some, not sure if they rent them or not. There is also a store 1 block away that sells groceries, souvenirs, liquors etc...that would have snorkel gear for a very cheap price.
ZFocht
Yes you can swim on the beach. You can check out free snorkel equipment for 1 hr per day or go across the street and buy your own cheap. Snorkeling was great right off the beach. Actually the snorkeling was better on the beach than it was on an excursion we paid to go on.
Dray
What kind of beer does this resort have?4 answers
4 years, 50 months ago
Kentucky
The resort serves both domestic and international brands. As they are subject to change at their discretion, Cheap Caribbean does not keep a list of the available options.
SalCC
Presidente is the beer served throughout the resort. I stayed in the colonial club and they stocked the fridges with coors light. No other beers are available.
chebbard
Dos XX on tap. In one place it's self serve.
Moron
I can't speak to how many different ones they had, but I had both Corona lager and Modelo Amber while I was there. I'm pretty sure there were others as well.
Attila
Are there lots of peddlers selling stuff on the beach?5 answers
4 years, 50 months ago
Kentucky
The resort takes great care to ensure a relaxing vacation for all clients, free from bother while on the beach. There is no peddlers.
SalCC
Yes, just ignore them. They are cordoned off from the hotel's beach. But we would walk right to the water and walk the beach each day and we just said no to them. No problems at all. Others did buy their goods and took horse rides from them. We found their prices to be comparable to the prices of the same goods in town. So it would be up to you whether you purchase from them or want the experience of shopping in Cabo San Lucas.
ClevelandRocks
No
CancunGirl
We just came back and there are a few peddlers that come by each day with things, but they don't bother you if you say No Thanks, they just keep on their way.
markw1971
Not overwhelming, but there was a handful each day
Denverite
What is the weather like in mid march and is this resort considered a party resort (lots of Drinking etc) or more laid back5 answers
4 years, 50 months ago
united states
I would say that you should think more along the "uppity" line, it is incredibly expensive for things that aren't on the streamlined menu's. We were just there in the "cool" season and it felt like it was almost 100 degrees. Considering the significant walking you'll do, I'd view this as a cruise ship experience minus the air conditioning.
Traveler1xyz
As the hurricane season is not until the summer, March is generally clear and sunny with temperatures ranging in the 80s and 90s. The resort itself draws a very mixed crowd and offers plenty to both the clients wishing to relax as well as the clients looking to have fun.
SalCC
We came in may and it's been sunny and 90 degrees everyday. Depending on the time you go will depend on your crowd. In March students might still be in school if it's not spring break. This particular reason resort is more laid back than the next door riu, but there is an occasional group of college students drinking at the bar. They do leave to the clubs at night so it's pretty quiet around the evenings.
Lbag623
The weather is very nice in the spring and fall. You don't have the oppressive heat that you have in mid summer. This is definitely not a party resort. It's upscale and it's adults only.
jpont51
Perfect! 80s and sunny by day, 70s by night!
It's right in between the two. People are drinking, being served and at the swim up bar but it's upper 20 something, 30, 40 and even 50 something. Not new young and irresponsible drinkers. You can walk to the clubs if you want to party after 11-ish when things start to quiet down.
Soco702
ALCOHOL6 answers
Can someone tell me if this resort has "premium" liquors such as Jack Daniels, Vodka etc? Also, the type of beer. I am asking because I stayed at the resort next door and they served brands we have never heard of and only one kind of beer. I would like to make sure that there is more than one beer to chose from- The staff there advised us that "riu palace the place next door served higher quality stuff" can anyone confirm that? THANKS!!!
4 years, 50 months ago
Kristy
Yes, the "well" drinks are premium. I was wonderfully shocked to see Frangelico at the swim up pool bar. I loved it! My husband had premium vodka and he thoroughly enjoyed it! So no, you do not have to stick with pina coladas at the Riu Palace.
ClevelandRocks
We just came back and there were plenty of liquors but if you want something above and beyond be prepared to pay for it. Example: Using a credit card to purchase a photo taken by the resort was a $30 minimum charge plus an 18% surcharge for using the credit card.
Traveler1xyz
This resort offers both domestic and premium imported beers and liquors to enjoy.
SalCC
yes they do have top shelf, but you need to ask for it
stephivy
some not all top shelf only xx eques beer
CancunGirl
We had a fifth of Jose Cuervo, Smirnoff Vodka and Bacardi in our room at all times. Not sure what all they served at their bars.
Star88
ROOM SERVICE5 answers
We stayed next door at RIU Cancun and although it said Room Service was included there were signs up all over the place saying no food in rooms--- At the RIU Palace do they have a room service menu that includes food? or a place that you can get food 24/7? thanks!
4 years, 50 months ago
Kristy
Hi Kristy, I never used the room service but I spoke to others who had. It was listed as being 24/7 at the Palace but I can't account for the actual service since I never used it.
Tstorms
Please check with the resort directly for the most up to date information regarding room service menus. Their international phone number is: (01152 to dial out) 998-891-4300.
TimCC
They have a limited 24/7 menu.nice choices on it.
Rcwatkins
Riu Palace room service includes food at your door 24 hours a day!
Jaison
Yes to both questions. There is a new snack room that runs 24/7 and they provide a surprisingly large amount of food and varieties of snacks.
There is a room service menu in each room but i never used it so I can't say much about it.
Attila
Beds for standard room5 answers
Did I read this correctly that the only way you can get a King bed is to pay for the upgraded room? If so this is a great disappointment because I will book with another resort simply on principle, you should not charge extra for a King size bed.
4 years, 49 months ago
Louisiville KY
The only bedding option available for the Junior Suite is 2 double beds, unfortunately 1 king bed is not available for this room category.
LizCC
Not true. Actually a King bed is the smallest they offer. The standard is the biggest bed you have ever seen.
Bill1111
It is kind of silly. but our room had the two full sized beds that they put right next to each other to make one large bed. It wasn't such a big deal after all.
wanderluster
No actually they gave us a free upgrade to a king size. I made the mistake of booking the wrong size bed and the hostess at the desk gave us an upgrade.
Cancuntx
It seems that all the beds are two double beds pushed together with a single headboard and foot board. I was leary of this at first but it worked out fine for both together time and sleeping time.
BeachBum82
Are the pools heated?4 answers
4 years, 49 months ago
Fia
The resort features 2 pools, one offering an adjoining Jacuzzi and another that is heated in the winter.
LizCC
no
sadsack
No
CancunGirl
The pool is not but by 11am it feels like bath water because it is so hot outside.
Lbag623
When is non Peak Season2 answers
Would like to know when it is not the peaks time of your season?
3 years, 48 months ago
babygirl
The slowest time of the year is from about September to the beginning of November or December. The busiest time of the year is from January to April or May.
LizCC
End of June on. But it dead for nightlife then so if that's what u going for peak season is the best!
CancunGirl
do they have beach umbrellas6 answers
3 years, 48 months ago
margie
Did not see any on the beach, however around the pools there are plenty.
Velvet
This resort does not have beach umbrellas on the beach.
SalCC
Not for the beach, but poolside has umbrellas.
KayleeK
Not many but yes
CancunGirl
Umbrellas by the pool areas but not on the beach.
Kodiak7
No, there are no umbrellas at the beach, only next to pools.
Turist
Drinks5 answers
If you stay at the Riu Las Americas can you also get free drinks at the RIU Cancun.
3 years, 47 months ago
CJ
Hello, yes you have access to the Riu Cancun and their restaurants and bars.
bthornton
Yes. Treated the same at both places.
dwint
Yes, you do. You also get to use all the facilities (including beach + food) at the Riu Cancun :)
Silvi
Yes
Lbag623
Yes
ClarissaMarie
How late is the pool and swim up bar open? Is there nightly entertainment?6 answers
3 years, 47 months ago
Tamara
Most pools close between 5pm-7pm, for exact times, please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Only till 7... Blah and the night entertainment is kind of a snoooozz at the lobby bar
CancunGirl
They don't really kick you out of the pool we saw people swimming in the pool still till 8pm. The bar closes down around 6pm
Lbag623
Pools and swim up bar: 6:00 pm.
There is nightly entertainment. On our stay there was live music, an acrobat show, a Micheal Jackson impersonator, and a live comic.
Moron
Pools are open 10-6. Get there early to save your chair if you have a specific area you want to lounge around in.
Every night there is some type of entertainment.
ap77
pool open until 6pm. Yes nightly entertainment. You can also go out on the town.
MrStanley25
WHEELCHAIR2 answers
Can anyone tell me if this resort offers wheelchairs to the handicapped?
thanks!!
3 years, 47 months ago
ghjgfhf
Hello, Please contact our customer service representatives directly at 1800-915-2322.
bthornton
Yes, I saw ramps everywhere.
DebbieW
Resort has beach in front4 answers
3 years, 46 months ago
Tampafl
It absolutely does! Riu Palace Las Americas is a luxurious, beachfront property located on Cancun's exclusive Caracol Beach.
JeannieCC
yes, the beach is awesome. smooth sand.
INMOM
Yes! You have a choice between 3 pools or beach swimming. The sand is soft and the beach area is large.
ap77
Yes, beautiful beach.
BeachBum82
Is there a CD player in the room6 answers
3 years, 45 months ago
Dandor
Unfortunately none of the rooms come with CD players.
JeannieCC
No
Lbag623
no cd player in the room
ZFocht
Not in ours.
Only a television. There wasn't a clock either.
Moron
There was not one in our room. No clocks either.
ap77
no CD player. We brought our own. Even used on the beach
MrStanley25
How long for construction? will pools,bars,restaurants be open?3 answers
I saw the facility was going to be under construction over the next few months. My fiancé and I will be honeymooning in January after our wedding, and I wanted to make sure the pools, restaurants, bars will still be open if construction is going on?
3 years, 41 months ago
tennessee
The construction is set to be completed by your time of travel, so everything should up and running. This, however, can change at any time.
JeannieCC
There was no construction at any of the pools when we were there.
Carrielvnd
My understanding is the remodel is done. I was there two weeks ago and saw no signs of any construction. Call them to confirm whether there is any more scheduled and when. Or have your travel agent do it for you.
Attila
Construction?2 answers
Will the construction be done in November?
3 years, 40 months ago
Nikky
At this point in time, the construction is set to be completed by then. However please keep in mind that this is always subject to change.
JeannieCC
September 2019 now and all construction/renovations have been completed. Place looks excellent and all amenities available/functioning.
SugarfreeMojito
Adults Only?5 answers
Is this an Adults Only/All Inclusive Hotel? Does it have elevators?
3 years, 40 months ago
Newington, CT
This resort is an all-inclusive adults only property. You will also find elevators located on the property.
StevieCC
Yes All inclusive Adults only. Yes their are elevators. All ages over 18
MrStanley25
Yes & Yes
Denverite
Yes and Yes :)
beachy16
Yes it is an adults only and very quiet. Yes it does have elevators
Kitty18
Will the construction be complete by mid December?1 answer
I am looking to travel here on 12/11/16 but would like to know if the construction will be complete before I book my vacation.
3 years, 39 months ago
Delaware
Construction should be complete by then, however expected completion dates can sometimes be delayed. Please contact the resort directly for the most up-to-date information on the construction.
JeannieCC
what will be under construction?2 answers
What parts of construction are not complete? We are looking at arriving November 25th 2016. Are there any areas that will not be finished by then?
3 years, 39 months ago
s
We do not have any new information about any renovations. Please contact the resort directly for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
September 2019 now and all construction/renovations have been completed. Place looks excellent and all amenities available/functioning.
SugarfreeMojito
Does the resort have nightly entertainment, shows, bands, ect?3 answers
Riu Palace Las Americas (Adults-Only)
3 years, 38 months ago
Pat
This resort does have nightly entertainment, the type of entertainment will vary based upon availability, time of the year, etc.
JeannieCC
YES!!! One of the bests parts! They have a HUGE theatre and a show every night.
Carrielvnd
They do have a nightly variety show. We saw the Micheal Jackson revue, 70-90 music variety. They were ok. They don't start until 9:45 at night.
Aprilrn8
Does the all inclusive package include alcohol at all bars/restaurants?5 answers
3 years, 38 months ago
Brandon
When booking this resort, all the food and beverage is includes as part of the all inclusive package. Please know that the resort may have top shelf alcohol options as well as high end food items available at an additional fee. For more information please speak with one of our beach experts!!
MikeCC
Yes.
Even one eating area is self serve booze.
Moron
Yes, more alcohol than you can imagine.
ap77
Yes, as much as you can drink. And they just keeping it coming from breakfast through dinner.
BeachBum82
Yes. Each room also has a fridge which is refilled daily and a four bottle dispenser of tequila, vodka, rum, and one other I couldn't identify. Mix in the fridge.
Attila
I reserved this vacation for Our 3 year wedding anniversary and my husband birthday. Can I arrange for a Special celebrating? All Guests Invited!2 answers
3 years, 37 months ago
Putt'n
Resorts do often try to make special events extra special. To arrange any specific celebrations/parties, you would need to reach out to the reach out to the resort directly.
JeannieCC
Call the hotel directly and ask.
Attila
I believe so. When I stayed there was a couple there who celebrated their reception at one of the restaurants and even had a dance floor and DJ
ChrissyB
Are any pools here heated in February?3 answers
Are any of the three pools at Las Americas heated in February?
Thanks!
3 years, 37 months ago
beachy
No, it is a tropical climate so it stays warm most of the year. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Nope. Not heated.
Moron
I was just there in March, the pools are not heated but there is a small jaguzzi that's attached to one of the pools that is heated.
Tayyxo
Can I go topless3 answers
3 years, 37 months ago
Maggie
Yes. Although I did not go topless, I did see two women the whole 7 days who did. Since it's adults only, nobody thought twice!
Marie917
Yes, but you may be the only one
Beachluv1231
During the week stay we saw one topless female at the beach in front of the hotel and at a hotel pool. No one seemed to care.
BeachBum82
Gay Friendly??2 answers
3 years, 37 months ago
Maggie
For the most up to date information, if you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Definitely! We befriended may gay couples and did shots together!
Carrielvnd
Sun at the pool4 answers
It seems from the pictures that there is not much sun at the pool areas. We are sunbathers and would be at the pool from 7 am until dinner. Will this place work for us?
3 years, 37 months ago
Rochester
The resort faces directly north with the pool in the center of a horseshoe shaped high rise hotel. So the peak sunny hours in pool area would probably be from around 11-3
CCGreg
Yes there's plenty of sun over the pools! And the view from
The pools are absolutely amazing.
Tayyxo
There is plenty of sun poolside! The main poolside bar has "sunbathing" style chairs in the pool itself.
TXPrincess12345
Yes!!!!!!!
Irishlady24
How is the snorkeling at the beach hotel?2 answers
3 years, 37 months ago
Janelle
The resort may charge for rentals and as the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
you can float around, but there will not be any fish or coral to see - you will need to take an excursion to snorkel and see stuff
if you really want to snorkel or dive - try Cozumel
whiteboy97
What are the sister properties we can visit?2 answers
2 years, 36 months ago
USA
Guests of this hotel can enjoy the facilities at Riu Caribe and Riu Cancun.
JeannieCC
Riu Caribe and Cancun
Soco702
How can I get information regarding the golf discounts offered?2 answers
2 years, 36 months ago
Golfer
For any offered discounts on golf you would want to contact the resort directly.
StevieCC
There are no gold ground associated with this hotel. Once you arrive there is a Cheap caribbean rep that helps you book all excursions and give you information on what there is do to, how to book, etc,
Mimm
Activities at the beach?3 answers
does the hotel supply nonmotorized water sports equipment for use at the beach? (Ex: kayak, snorkeling equipment, paddle board)
Are lounge chairs provided at the beach?
2 years, 36 months ago
Davis
Water activities included:
Windsurfing
Catamaran
Canoeing
Snorkeling
Scuba lesson at pool
Motorized sports for an additional charge:
Snorkeling excursions
Scuba diving excursions
Lounge chairs are provided at the beach, yes.
CCGreg
never saw any snorkeling equipment. Definitely no kayaks or paddle boards. They had none of that....only a station for paying to para-sail or use wave runners. They have nice lounge chairs and umbrellas if you want. The beach is kind of small. One area you cannot swim at because of rocks.
Aprilrn8
Water sports equipment no, plenty of lounge chairs.
JHVac
Booking2 answers
How would I book 1 room for 3 adults, when 1 person would be traveling from a different destination from the other 2?
Thank You!
2 years, 36 months ago
New York
Cheapcaribbean can set up this configuration, but you will need to call and speak with a live agent as it cannot be done directly on the site. 1.800.915.2322.
CCGreg
I would use a travel agent who is experienced in this area.
Attila
I have booked 5 time with cc.com last 3 times I traveled with someone from another state.. you have to call a booking agent since different airports and travel,, but very accommodating.. but be aware the usually aren't direct flights
blacksheep
What does all inclusive mean?2 answers
Can you provide specifics about what is included in relation to dining and drinking?
2 years, 35 months ago
Anthony
Food and drink offered at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All drinks (wine,beer, champagne, shots, mixed drinks) and food (room service, buffet, plated dinner) located at Riu Palace Las Americas is included.
rathlady329
Can you use the resort Rui Cancun that is next door and is the all inclusive included as well?3 answers
2 years, 35 months ago
Tyler
You have access to Riu Caribe & Riu Cancun - kinda like you get three resorts in one. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes we were able to
Nicknack520
Yes, for everything except sleeping.
Mees
Do you have resort daily passes for people that doesn't stay at the resort, but would like to visit?2 answers
2 years, 35 months ago
Chicago
Please check with the resort directly about purchasing day passes. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
If you stay here st the Riu palace you have access to another riu resort next door. You can eat breakfast and lunch there but not dinner. Only guests of the riu palace are allowed inside and offered access to the beach and other amenities.
Evjohn
What types of drinks are included in all-inlcusive package?5 answers
I.e. beer liquor
Also is fridge in room stocked daily and with what items?
2 years, 35 months ago
Jess
Alcoholic and non-alcoholic beverages. Yes they are restocked and they include the same, normally sodas/juices/water/beer.
TimCC
all liquor is included,, there are not top notch booze,, and beer is mostly dos equis beer,, but wine selection was very good , even though I don't drink wine, but was told from my wife. and fridge is stocked dailey with about 6 beers.. wall tap of gin, vodka,tequilla and whiskey
blacksheep
You can get most any drink you like. Just ask. The fridge was stocked with beer,soda,water. There is a liquor cabinet in each room with vodka,tequila,brandy,gin.
Irishlady24
Stocked daily with beer,soda,water. Bottles in room,rum,tequila,whiskey,gin
GPAgeno
All beer, wine, and liquor. Mini bar above fridge, includes 4 dispensing bottles. Tequila, rum, vodka, and bourbon. Sodas, beer, and water in fridge.
Mees
can u get a wheel chair on the beach2 answers
2 years, 35 months ago
dani
The beaches are not particularly wheelchair accessible, but it is possible. For wheelchair rental information, please contact the resort directly.
JeannieCC
you could get them to sand.. but would think be very hard to push them on sand.. but close enough to hear ocean and see ocean
blacksheep
Topless sunbathing allowed?2 answers
Is this a clothing optional or topless resort?
2 years, 35 months ago
Eureka
It may be tolerated (usually more common on the beach than the pool) but no it is not considered a topless resort.
CCGreg
Yes, we saw it quite often when we were there. On the beach, but never at the pool although I'm not sure there's a rule against it.
Jess736
Can you have four adults in one room?2 answers
2 years, 34 months ago
Colette
Unfortunately all of the rooms we offer only allow a maximum of up to 3 adults.
JeannieCC
NO
PLOWBOY
Do u tip at this resort ?5 answers
Some say included for tipping ?
2 years, 33 months ago
Diggy
We did but you don t have too
Mainebeachlovers
We brought $100 in $1's and tipped servers. Especially beach waiters. They work so hard!
Shankendall
That is up to you as it is not required. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I tipped the bar tender for fast service n to not b forgot about... I also tipped the maid, who folded out clothes that were out daily and on days when we weren't out the room they would bring towels.... I think tipping helps
Krystababy
Tipping is never included anywhere no in any all-inclusive. You should always tip for good service. Whatever you can afford. You would be surprised how little people who work in the hotels get paid. This hotels service is great too.
ChristianP
Are there any Mayan or Aztec ruins near by?3 answers
Are there any Mayan or Aztec ruins near by?
2 years, 33 months ago
RAGIP
They do have Mayan Ruins in the area. You can arrange a visit through the concierge at the resort, prior to travel with CheapCaribbean by calling in to 800-915-2322 to speak with one of our beach experts, or by contacting the excursion company directly for a tour.
JeannieCC
Yes. You can select any excursion. The hotel has people who come
Out and you can purchase whichever one you like
MrsCamacho16
Chichen itza ruins in about 2 hours away. You can buy your excursion beforehand or at the hotel.
ChristianP
What is the honeymoon package?2 answers
We would be staying from September 30th to October 7 and would like to know what the rate is and what is included in that.
2 years, 33 months ago
California
I don't think they have honeymoon packages advertised, only wedding. For honeymoons you could add a request at time of booking that mentions the occasion and it is possible they will do something special for you on arrival.
CCGreg
CHOOSE A DIFFRENT HOTEL I HAD A SUITE AND WAS NOT HAPPY
WORLDTRAVELOR
What are the age restrictions at this resort? Could a 19 year old go accompanying an adult?2 answers
2 years, 32 months ago
Synergy1
The minimum check-in age is 18, so a 19 year old would be able to stay at this property with no issues.
JeannieCC
There should be no issue. I believe the website says 18+.
LaurenLeu
Is Landry service included with the maid service?2 answers
2 years, 32 months ago
Will
The resort may have a service charge for that. Please check with the resort directly for pricing. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Laundry service is not included.
Yesitravel
Does the couch in the living area convert to a pull out bed?2 answers
Does the couch in the living area convert to a pull out bed?
2 years, 32 months ago
Missperry
The rooms do come with a sofa bed. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The couch is not a sleeper sofa
Yesitravel
What is the age cut off for an Adult2 answers
2 years, 32 months ago
Buffalo, NY
At least one person 21 years old or older is required in every room at this property during March and April. Otherwise, the minimum check-in age is 18.
JeannieCC
21 years old
Yesitravel
what time do the bars close daily?2 answers
2 years, 32 months ago
Funny123
Depends what bar. The pool bars close at like 6 or 7, but the indoor bars close at midnight. Although I would see people at the bar until 2 or 3 am.
And even after the bars close you have alcohol/beer in your room and the 24hr snack bar. You can be drunk as heck every second your there, promise.
Carlyhasfries
The hours change based on need, for times for your dates of travel, please contact the resort directly.
JeannieCC
Pool bars- 6 pm
Theatre bar- 10:30 pm
Tonyka
Looking for a nice beach3 answers
Me and my family are huge beach people.... with that being said how is the beach at the Riu Palace Los Americas in Cancun Mexico.
We have stayed at many Rius so am familiar with the pools and food but have heard some not so great things about the beach and water in Cancun. Any thoughts?
2 years, 31 months ago
United States
This resort boasts beautiful powdery white sand beaches with turquoise waters. So while this beach is not particularly wide, it is beautiful.
JeannieCC
The beach was very beautiful here, Sandy white beach and it wasnt rock y area had alot of room to get in swim and dig for sea shells, plenty of beach chairs and great drink services on the beach too. We spent majority of our time on the beach rather than the pool.
Cole8731
The beach is not huge, but it has sugar sand and crystal clear teal blue water.
Mees
what is the adult age for this hotel?2 answers
2 years, 31 months ago
elle
At least one person 21 years old or older is required in every room at this property during March and April. The hotel may require guests to show proof of age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Someone must also be old enough as a valid credit card may be required upon check in for possible incidentals not included in your hotel reservation. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Saw all over 20-25
Tonyka
What is the tipping policy4 answers
2 years, 31 months ago
United States
All taxes, fees and gratuities are included. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is no tipping policy but I would always tip them doesn't have to be much but they really appreciate it and even remember you when you go back to the bar
Jp27
I don't know if there is a official tipping policy. Every time someone does a good job in your eyes then you should them a tip whatever you can afford.
ChristianP
You are not required to tip. We went in thinking we would not tip that much, since it is all-inclusive, but we ended up tipping almost everyone. We have never had such amazing service. Every employee interaction was fantastic, and they work incredibly hard. One of the waiters even went into the ocean (not pool) just to continuously keep taking our drink orders. The thing is too - none of the employees ever expected a tip! They were all so humble and kind. If you do choose to tip though, no need to convert your USD to pesos. We also used USD, and it was fine.
Ohio22
Is there a bus or shuttle service to and from town stopping at this resort?3 answers
Is there a bus or shuttle service to and from town stopping at this resort ?
2 years, 31 months ago
Trish
Please contact the resort directly in regards to bus routes. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No but there are plenty of shops, restaurants and clubs within walking distance of the resort.
ChrissyB
No shuttle service. There is public bus system that stops very close to the hotel. I was concerned that it would cost a lot to get around in Cancun in taxis but we learned that the public bus is very reliable and cheap. Only 120 mexican pesos per rider per way. Its like 50 cents in us dollars. its the best was to get around.
ChristianP
is there an air conditioned lobby anywhere inside the hotel4 answers
we stayed at the Riu in Cancun and the lobby and bar were air conditioned. That was great! Its alot of heat in Mexico and the only place to escape it was our room in other hotels. We loved the Riu because we could get out of the heat but enjoy a drink and watch outside. Just something we are looking for at a hotel this time again in Cancun.
2 years, 31 months ago
New Jersey
Lobby was air conditioned as well as the bar inside the hotel.
acpatriot
The lobby at this resort is air conditioned.
JeannieCC
There is for sure AC in the lobby and in all the restaurants and rooms.
ChristianP
Lobby, rooms and all sit down restaurants are air conditioned. One bar is in the lobby, one is in an open air theater, two are at the pool, with one being a swim up.
Mees
Tipping5 answers
When tipping can I use US dollars or does it need to be pesos?
2 years, 31 months ago
CH
Yes, US currency is fine.
SamRon
We used both dollars and pesos.
Daybreak
We brought US dollar bills which were greatly accepted
Irishlady24
Tips can be in any currency. They are not picky. Personally i felt tipping as well as buying anything outside the hotel was ideal in mexican pesos. More bang for your buck.
ChristianP
They are happy to take US dollars. I never convert to Pesos anymore. Store usually give change in dollars (ask) . Exception is at the airport shops after security. Everyone else is happy with US money
GPAgeno
only need one flight but need 2 in room1 answer
Hi my daughter will be in cancun I will be flying in and meeting her so I would like t his package with an extra person in room . Can you give me a updated fee ? Riu Palace
2 years, 30 months ago
New Jersey
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
what brands of liquor are served in bars and restaurants5 answers
what brands of liquor are served in bars
2 years, 30 months ago
sandra
All types of liquor. They were limited on burbon, but rums, tequilas, vodka were all major brands.
The only beer choice is Dos Equis.
CareyH
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They will give you house brands of liquor if you don't mention anything but you can just ask for the name brands with no issue.
ChristianP
All top shelf are available.
Mees
There are many different options of liquor. What I can think of, off of the top of my head, is Baileys, Patron, Smirnoff and Dos Equis. There are other “name brands.”
Allogan123
Is the ocean calm here?5 answers
What is the swimming like at this location? I like to find a place that has relatively calm water for bobbing around on a raft. Do they allow rafts in the water? Are they provided by the resort?
2 years, 30 months ago
Ohio
Please check with the resort directly in regards to pool activities at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Please check with the resort directly for pool activities. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Nice beach with marked swim area right in front of resort. They do allow rafts and floats but you furnish.
GPAgeno
Ocean was very calm in this area, no waves....hotel does not provide floats but I don't think anyone would tell you that you cant have them
Alenaa
Yes they allow floats. No they are not provided. Ocean very calm
Auttttttttttttkkkkkkk
Is there shopping you can walk to?5 answers
2 years, 30 months ago
Ohio
Yes. We walked across the street and there were many shops. There was a mall also. It seemed like most everything was similar as far as what they sold. In several stores, prices weren't listed. When we asked, we were given a really high price. My husband got the price down by offering something lower. There was one store with the lowest prices and had price tags. It was a tiny little shop with a sign that said it was cheaper than the flea market.
There is a flea market in walking distance as well, but it isn't directly across the street from the hotel like some of the other shops are. Everything there is pretty touristy.
Slowens331
Absolutely! There is the Plaza Caracol, which is approximately a five minute walk.
JeannieCC
Yes or you can take the city bus. It’s a $1 fare one-way to pretty much any other parts of downtown
4easy
Shopping for souvenirs across street. Mall. Grocery store down the block. Stores a short taxi ride.
GPAgeno
There are a lot of places to shop within walking distance and a lot more just a bus or taxi ride away.
FlVacationer
Would they allow 5 to one room?3 answers
I know it is usually 3 to a room but would this make it cheaper?
2 years, 29 months ago
Kail
Max occupancy to any room category we carry for this resort is 3. They will not allow a single reservation/room to exceed that occupancy.
CCGreg
I suspect that 5 to a room would not be possible unless you were in a suite of some kind.
babyleslie
This isn't a Millennial Spring Break kind of place. Try next door Riu Palace Cancun, probably better fit (and has Disco).
SugarfreeMojito
When you "all-inclusive," does this mean all food at the resort is free?5 answers
2 years, 28 months ago
District of Columbia
Yes!
Gin29
Yes
Candleman
Yes. All you can eat In all the 5-6 restaurants and snack bars. Its great.
ChristianP
Yes! Everything was free and it was a wide range of food and alcohol. No high end alcohol though.
VacaD
Yes all food and drinks are included.
ManfromMI
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Riu Palace Las Americas features 372 spacious and tastefully decorated guestrooms, each with a balcony or terrace with stunning tropical or ocean views. Amenities include air conditioning, satellite TV, mini bar and more.
Newly renovated in 2016, all-inclusive everything and no reservations needed at any of the restaurants.
You're a seashell's throw away from the Cancun Hotel Zone's awesome - shops, eats and clubs.
The massages at the Renova Spa. They squeeze every ounce of stress out of you.
The free scuba lesson in the pool. Dive in. It'll be a blast.
The Jacuzzi in one of the pools and the swim-up bar. Plenty of ways you can make a splash.
The resort feels like a huge Spanish castle, and this is perfect. Here, you're beach royalty.
At Los Arcos, you can get both Italian and Brazilian tapas. Delish.
What We'd Change
While the beach isn't large, there's still plenty of places to work on your tan and enjoy your own stretch of Cancun's finest beaches.
Why You Should Go
It's just 12.5 miles from the airport so get ready to get your vacay on. Soon.
You have access to Riu Caribe & Riu Cancun - kinda like you get three resorts in one.
Karaoke happens at night so rest your pipes and get ready to serenade your adoring fans.
Release your inner adventurer and go windsurfing, canoeing and snorkeling.
Mayan ruins are near - the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
You can rent a scooter/moped and tour all the epic beachiness of Cancun that's around you.
Available Amenities
Car Rental Available
Beach
Conference Facilities ($)
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Lounge Chairs/Umbrellas
Nightly Entertainment
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
24 Hour All-Inclusive
Sauna
Poolside Bar
Parking
Safe Deposit Box
6 Restaurants
5 Bars/Lounges
Massage ($)
Snack Bar
Elevators
Spa ($)
Beach Towels
Handicap Room Available
Wedding Services ($)
Honeymoon Packages ($)
Wireless Internet
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dive Shop(s)
Fishing
Golf Course(s)
Grocery Store(s)
Helicopter/Airplane Rides
Jet Ski Rentals
Mayan Ruins
Scooter/Moped Rental
Scuba Diving
Shopping
Snorkeling
Water-Skiing
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Riu Palace Las Americas (Adults-Only)
Blvd Kukulcan Lote 4
+52 99 88 91 4300
Hotel Description
Riu Palace Las Americas: Cancun's All-Inclusive, Adults-Only Hot Spot
We've got some of the best news - Riu Palace Las Americas has undergone an extensive renovation. Opening October 2016 - this splashy-new resort has everything you want and nothing you don't. Located in the heart of the Cancun Hotel Zone, you have it all at your fingertips: shopping, nosh spots, nightlife and the best part? You can walk there. Back at the resort, you've got two glistening pools and Caracol Beach nearby for daytime chilling and resting up for the nighttime karaoke, where you can channel your inner American Idol. It's an all-inclusive resort so that means no doling out cash at every turn - all your food and drinks are covered. Your only responsibility is to show up at the Riu Palace Las Americas and be fabulous.
It's Time to Get Your Riu On.
Sister Property Exchange Privileges
Guests staying at the Riu Palace Las Americas enjoy exchange privileges at Riu Palace Peninsula, Riu Cancun and Riu Caribe! Privileges include access to all of the sister resort's facilities, dining and bars/lounges.
DINING
Prep you taste buds because they'll be reveling in a boatload of outstanding flavors. Everything from tasty Mexican (of course) to Japanese. Gourmet Fusion (an eclectic mix of yum) to Italian/Brazilian. When you're craving a good strip of sirloin, there's a steakhouse, and when you want to have it all, there's buffet. Nom. Nom. Nom.
Tio Pepe Type: Mexican Hours: Daily, 6:30pm and 8:45pm Description: Provides tapas items for dinner a la carte. Dress code: Long trousers and shirts with sleeves for gentlemen.
Krystal Type: Fusion Hours: Daily, 6:30pm and 8:45pm Description: Gourmet fusion-cuisine. Dress code: Elegant casual. Gentlemen are requested to wear long
trousers and shirts with sleeves for gentlemen.
Don Roberto Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Dinner - daily, 6pm-10:30pm Description: Variety of cuisines. Dress code: Long trousers and shirts with sleeves for gentlemen.
Sakura Type: Japanese Hours: Daily, 6:30pm and 8:45pm Description: Japanese cuisine, offering both teppanyaki-style grilling
and a sushi bar. Dress code: Long trousers and shirts with sleeves for gentlemen.
Los Arcos Type: Italian/Brazilian Hours: Lunch - daily, noon-3:30pm; Dinner - daily, 6:30pm and 8:45pm Description: Serves Italian cuisine for lunch and features Brazilian
Rodizio for dinner. Dress code: Long trousers and shirts with sleeves for gentlemen.
El Romero Type: Steakhouse Hours: Lunch - daily, noon-4pm; Dinner - daily, 6:30pm and 8:45pm Description: Features a poolside grill during lunch and a la carte steak
dinner service. Dress code: Long trousers and shirts with sleeves for gentlemen.
All hours are subject to change
BARS/NIGHTLIFE
If you've got a thirst, they've got five epic haunts for your party palate's pleasure. Hang at the poolside bar or float on over to the swim-up bar - drinks are always frosty and flowing. Later, you can hit the plaza, lobby or lounge. Or you can disregard what we're saying and do anything you darn well please. No matter what you choose, here's to you.
La Nuit
Lounge bar. Open daily.
Art Deco
Lobby bar. Open daily.
La Terraza
Plaza bar. Open daily.
Can
Swim-up bar. Open daily.
Cun
Poolside bar. Open daily.
BEACHES AND POOLS
Sink your toes into the sweet sand on Cancun's exclusive Caracol Beach - the teal waves and loungers are waiting for you. Then head on over to the two shimmering pools that have an adjoining Jacuzzi, and another that's heated in the winter. Beach Citizens, it's time to live large.
SPORTS/ACTIVITIES
Water
Windsurfing
Catamaran
Canoeing
Snorkeling
Scuba lesson at pool
For an additional charge:
Motorized water sports
Snorkeling excursions
Scuba diving excursions
Land
Fitness
Tennis
Table tennis
Volleyball
For an additional charge:
Bicycle
Golf
Receive 50% off green fees at Mayan Palace Golf Riviera Maya and 25% off green
fees at Hilton Cancun Golf Club.
INTERNET
Riu Palace Las Americas offers complementary WiFi Service in room & common
areas. The resort also has a wireless LAN zone.
SPA SERVICES
Renova Spa is full-service spa that is sure to leave you feeling relaxed and
refreshed for an additional charge. Services include:
Massages
Body treatments
Facials
Beauty Salon
WEDDING/HONEYMOON
Riu Palace Las Americas is the perfect backdrop for your special day. With the
help of a wedding planner, your day is bound to be perfect. Please contact the
resort directly for more information.
CHILD CARE
This is an adults-only resort.
ADDITIONAL INFORMATION
Location
Riu Palace Las Americas is located 12.5 miles from Cancun International Airport
(CUN) and 6.21 miles from downtown and across from Plaza Caracol shopping
mall.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed
at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.
Currency Policy
Please note that as of Jun 1, 2011, Riu Resorts in Mexico no longer accept or
exchange U.S. dollars at the front desk. ATMs are available in the lobby of
each resort for withdrawals in Mexican currency.
Exchange Privilege Program
Guests of this hotel can enjoy the facilities at Riu Caribe and Riu Cancun.
Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
All hours, fees, amenities, information and services are subject to change
without notice.
