What We Love
- You’re close to the Cancun Hotel Zone's shops, eats and clubs.
- Enjoy a free scuba lesson in the pool.
- At Los Arcos, you can get both Italian and Brazilian tapas.
Things to Know
- You have access to the great amenities at nearby sister resorts.
- Gaze in awe at the pyramids of Kukulhan in Chechen Itza. Bring some sturdy shoes.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5367 reviews
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Sep 13, 2025Cancun 25
Just back from 2 week holiday at this hotel and I must say it’s been a great stay from start to finish. From the maid service to the pool guys , everyone was making sure we had everything we needed and went the extra mile for us , if needed . My wife struggles to walk any distance now , but was able to get around easily as there was ample ramps throughout the hotel. Big shout out to Luna , who gave Mary the best hot stones masssage and facial she has ever had , 👏 Also , a massive thanks to the guys who clear the beaches of seaweed , what a job these guys do !!! A thankless job at times , but if you have a cold drink please remember that these guys get thirsty as well , hydration is always accepted, remember, it’s nice to be nice !!!
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Sep 08, 2025
The most amazing vacation!!
Great resort!!! Great staff everyone went above and beyond to accommodate in any way they could!! Great food!! The whole experience was just so amazing. I'm ready to go back already!!!
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Sep 07, 2025Don't Go.
Don't Go! Was there from 02.Sep-06.Sep 2025 It's not worth the money. Rooms are poor; not renovated in decades. Bathrooms was smelly (faecal matter?). Beds were horrible as well as the pillows. Still trying to recover with my massage therapist from the pain in my back. I wanted to received a guest, but he was treated as a criminal. Seems very unfriendly. Closest would be to name this a 'well stashed' prison camp. Personnel unfriendly and not customer focused. Food was OK, but get that in a nice hotel. Never coming back.
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Sep 05, 2025
Incredible and a lot of fun!
Ernesto at the front desk took care of us very well. He was the consummate professional and was attentive to our needs to make our 20th anniversary very special. Thank you Ernesto and we will come back to RIU Las Americas because of his and the teams excellent service. Until next time!
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Sep 05, 2025Beautiful Hotel, Great Parties – but Some Room for Improvement
A beautiful hotel with a charming beach and attractive pools. The food and bars were excellent, and the restaurant and bar staff were consistently polite and friendly. However, I found that one member of the entertainment team, Alex, would benefit from additional training on maintaining a more respectful and professional attitude that reflects the hotel’s standards. On the first day, we were pleasantly surprised to receive our room before the official check-in time. However, there was significant noise from ongoing renovation work, which disrupted our rest and caused us to lose an afternoon. The reception team later upgraded and relocated us free of charge, which we greatly appreciated. Requests for room amenities, even when placed through the app or by phone, often required repetition and follow-up. To clarify a point mentioned in other reviews — the hotel does have elevators. The Riu parties were truly outstanding, with well-organized transfers. Overall, while certain aspects, particularly the conduct of one entertainment team member (Alex), left us disappointed and unlikely to return to this specific hotel, we would still consider giving Riu hotels another chance because of their excellent events.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26