Riu Palace Las Americas (Adults-Only)

great stay. mattress can be better and improved. bed comforter could be better. food is great mostly at the buffet. the individual restaurants are not so great, except for the steakhouse which is fresh. dessert is not so great at the resort. please work on the dessert for the resort....everything tasted the same (sugar and flour with good decorations)....very tasteless. I noticed we were not the only ones that weren't big fans of the dessert. many people would leave before the dessert arrived or avoided the dessert section at the buffet. overall I loved my stay except for the few issues above. pool, beach and service was outstanding. will come back for sure!

1st off anyone that rated this hotel needs a mental health issue, the place is so beautiful, and clean , the staff is super friendly and helpful and they work very hard to make the best experience for the customers, food was good but not the best , but every one can find something to their liking at each place, this was the BEST Hotel resort that I have ever visited, entertainment was great ! 3 separate beaches from quiet to party ( nothing crazy) the hotel it self is like a museum, filled with beautiful marble and works of art , rooms are perfect size and comfortable, this is truly a palace!

Great experience. There were a wide range of activities available; some, like pool and beach volleyball, and pool and the ocean water aerobics, were usually always well attended. Others, like morning and evening stretching class, occasionally had only a few participants. However, even if low numbers, classes were always held so we essentially had private lessons. Instructors were knowledgeable and fun, especially Giovani who was excellent. The wait staff were very attentive, friendly and professional. They came by frequently to see how we were doing and to ask if we needed anything more to drink. They were available everywhere throughout the resort including on the beach. Pools were beautiful and well maintained with ample chairs, umbrellas, and shaded beds. I rated Beach & Pools only 4/5 because during the time of year we visited (end of December& early January) only 1/3 pools had sun the entire day but oceanfront always received a full day’s sun (not sshaded), had a nice soft sandy beach without rocks or seaweed, and plenty of beech chairs and umbrellas - no extra fees for umbrellas or shaded beds. As mentioned earlier, water aerobics in the ocean was very popular, so much so that people from adjacent resorts would join in. Overall, vacation experience was enjoyable and relaxing.

Stayed at Riu Palace Las Americanas for our first trip to Cancun. Brought our family of 7 with youngest being 19. Food was great and endless, as were the drinks, steakhouse like other reviews say was the best by far. The Mexican restaurant was below average , below taco bell standard. The new 24 hr snack shop was perfect with busy days for everyone to grab a bite between meals. Shows at night were very entertaining. Beach was great and service overall was better than anything I have gotten anywhere. This after just coming from 5 star hotel stay in Hawaii. Cant say enough about the service anywhere in Mexico actually, we made several excursions to ruins and snorkeling, booked all at hotel with no problems, one of best family vacations ever!