Riu Ocho Rios - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13665 reviews

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  Riu Ocho Rios

  Riu Ocho Rios use to be a nice welcoming resort some how after 4 years it's down graded we had a beach front upgraded room however so disappointed to see how old the furniture are not attractive room not romantic room or drapes the side table falling apart the couch is super dirty they cover it with a sheet when you sit in the chair it rolled off and rolled my wife on the ground no flat sheet or pillow case we had to call for them also no blanket had to call to get all of that a high turn off one person from front desk is super pleasant professional and helpful Elicia all others are grumpy dining room staffs are very pleasant hardworking and professional. Especially Tajmamia and all inside servers not the same for the ones outdoor they are grumpy food is cold limited salty food greasy and over sweetened porridge or hot chocolate worst I have seen it Island routes drivers are nice the service rep. from Island routes Sidia she is very rude unprofessional aggressive lied all the times misleading and we almost missed our fight she is never around you have to send whatsapp msg only don't answer phone she lied constantly she is very miserable when she called rude tone hang up on me Riu Ocho Rios nice beach no umbrella for beach bleach smells so strong in hallways Bellhops are very nice and pleasant also very helpful Jermaine is super helpful all of them actually entertainment is good especially white party I could go and on.

  Jan 07, 2026
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  Poor Management

  This hotel is poorly managed. Lock on patio door broken, bathroom shower door broken and the water seal on the shower door is gross! Mildew all over the seal on the shower door. There was no iron in the room and one chair on the patio. Christmas Eve dinner was all buffet and chaotic. Long lines and not enough seating. I spoke to the manager of Guest Services who assured me that he would get an iron and a shoot the room. He spent time typing it on a computer but nothing was done. He is ineffective as a manager. Towels are old and discolored This would be a much better hotel with better management

  Jan 04, 2026
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  Disappointing Stay - Does Not Meet RIU Standards

  Stay Dates: December 25, 2025 – January 1, 2026 We have stayed at several RIU properties in the past, but unfortunately, RIU Ocho Rios does not measure up to the brand's usual standards. While there were some bright spots, the resort requires significant attention to maintenance and service. Pros: Beautiful Beach: The natural scenery is stunning and was a highlight of the trip. Service: Certain staff members were exceptionally hard-working and polite: Jodiann, Temika, Kevan, Chavez, and a supervisor named Leightan (sorry for any misspelled names) Dining: The food was generally good, though quite repetitive. Room: We enjoyed having a partial ocean view. Cons: Check-in; The front desk was extremely disorganized and slow. The staff appeared indifferent to the long wait times. Additionally, the bus shuttle played uncensored, loud reggae for nearly two hours, which was not the most welcoming experience. Room Maintenance & Layout: Despite a 2019 renovation, the rooms felt unfinished and poorly designed. The "open-concept" bathroom lacks privacy; the toilet area is cramped, and the shower and sink are separated from the sleeping area by only a thin, dirty curtain. Basic amenities were neglected—our fridge was never properly restocked despite reporting it, and tissue boxes remained empty. Cleanliness Issues: Common areas were often littered with dirty plates, cups, and garbage, particularly on the walk to breakfast. The beach also had significant litter (straws and plastic), making water shoes a necessity for safety. Lack of Beach Shade: There are no umbrellas provided and very few shady spots on the beach. Inappropriate Entertainment: As a family resort, the entertainment was disappointing. Some activities were highly inappropriate for children, such as a "twerking contest" on Christmas Day and staff asking women their bra sizes during New Year’s celebrations. Staff Attitude: Most bar staff were unfriendly and gave guests attitude. At the Italian restaurant, a waiter sat my family at a dirty table and simply said, "This is your table," saying it will be cleaned soon. We expected much more from a RIU property. Unless significant improvements are made to service and facility maintenance, we would not recommend this location

  Jan 04, 2026
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  Possibly the worst all inclusive on Island!

  A location that you wouldn't anticipate being so forgotten. The upgrades need upgrades at this point. Many concerns from cleanliness to non functioning AC. Liquor and beer choices were few compared to other RIU resorts in the country. The staff is well trained and respectful other than that, this location needs a lot of love. More than a one Love song by Bob Marley

  Jan 04, 2026
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  A complete waste of money!

  A big shame I didn't get the experience that a lot of people talk about. I had an appalling experience. Unfortunately, my trip coincided with hurricane Melissa, so no amenities for children, was in lockdown and limited food. However, hurricane aside, the staff were extremely rude. I got sworn at by one, eyes rolled by others and received very rude service by all reception staff. Suitcase got thrown right in front of my face by transfer person, causing a wheel to break off. Room mouldy in many areas (inc. furniture). So bad that it transferred onto items left in the wardrobe. Was given weeks out of date crackers during lockdown . Was also given only food containing eggs during lockdown which meant that my 7 year old had nothing to eat during this period due to him having an egg allergy. Following lockdown, breakfast service had nothing he could eat. When asked for some cereal for him was told no. After explaining he has an allergy and he couldn't eat anything laid out because everything contained, was or was covered in egg, I was brought some dry cereal. When asked for milk the staff member was huffing and puffing like a bull. After about 15 minutes we finally got some milk. Third party used for airport transfer confirmed my pick-up but didnt show up, so nearly missed our flight home. Reception staff were not interested to help in the slightest. Acted like they were doing me a favour when asking for assistance to call the company. Unfortunately, the only response I received when raising my concerns with Riu was an apology. Very poor and unacceptable. Evidently their bottom line is more important. Wouldn't recommend based on my experience and wouldn't stay again. A complete waste of money especially given the amount paid for the hotel! On a positive note, waiting and bar staff were generally pleasant. And the hotel kept us with power using a generator. Other than that, a poor and disappointing experience

  Jan 02, 2026