Resort Details
- Various Restaurants
Adelita - Buffets and live cooking stations. Special evenings: themed buffet (three times a week). Optional dining (a la carte, reservations required in advance).
María Bonita - Mexican restaurant
Dante - Italian restaurant.
Grill and steakhouse (in "Cozumel" beach restaurant, on beach).
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf,Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf, Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Tennis court
- Water sports
† Fees may apply
- Basketball court
- Children's program
- Kayaking †
- Scuba diving †
- Table tennis
- Tennis court
- Volleyball
- Water activities
- Windsurfing †
- Golf †This hotel has a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5118 reviews
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Nov 08, 2025Good relaxing week
Good experience ,nice staff, clean environment, clean modern rooms. and good food. too much wildlife roaming the hotel area pool and restaurant.
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Nov 05, 2025
Great place. Awesome staff
Staff was awesome. Even all the emails I sent prior to trip. They responded ina timely manor. My only issue is that a lot of the stuff and activies are at the hotelnwitht the beach.
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Oct 15, 2025OK Resort
The resort itself is nice. The staff were very nice and accommodating. The rooms are average, the bed was hard and extremely uncomfortable. The restaurants were ok and have limited hours. The buffet had more of a cafeteria feel to it.
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Oct 14, 2025Brilliant Two Weeks
This hotel is smaller compared to other RIU hotels I’ve stayed in, but with it being smaller it’s more homely and everyone knows each other, even with all nationalities staying at the hotel. The staff are amazing at this hotel, they can’t do enough for you, massive shout out to Simon the restaurant waiter, who looked after us brilliantly. The rooms are spacious, optics in the room and stocked fridge, use the RIU if you need to. Speciality restaurants only 3, Mexican, Italian and steak house which is at the beach and the shuttle bus will take you, once booked in. There is also a shuttle bus to take you to the beach throughout the day as you are not on the beach with this hotel and as previous people have stayed please read the description, it’s not the hotel fault if you don’t read, but throughly enjoyed our stay here and to top it off my son proposed to his girlfriend on the beach when we went to the steakhouse, would definitely go again to the RIU Lupita!
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Oct 14, 2025
Loved it
Our first time in Mexico and Rui hotel. Loved the place as it was not too big and a great location, being on the edge of a golf course. The shuttle bus runs every half an hour to both the beach club and the main Playacar gates. So you can be in Playa del Carmen without having to walk too far. Drivers were happy, friendly and engaging. The food in the main restaurant was varied and we always found food we enjoyed. You also have the choice of going to the snack bar ( Italian in the evening), the Mexican restaurant or booking the steak restaurant at the Beach club. We didn't bother with booking this as it had to be done at 7am on the day ) you wanted to eat there ( not ideal when you want to lie in on holiday. The entertainment staff worked hard to provide day activities and evening entertainment which was on a 2 week rota. Loved the saxophone player and the silent disco. The room was spacious and kept clean daily. The air-conditioning and full size fridge were noisy. The main pool occasionally had aqua gym and water polo. If you wanted a peaceful sunbathe the quiet pool was lovely except there was only one lot of toilets and bar which I found unusual. Loved seeing the coaties ( very cheeky particularly if you have food) and lizards regularly. Enjoyed our 2 week stay.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26