Resort Details
- Various Restaurants
Adelita - Buffets and live cooking stations. Special evenings: themed buffet (three times a week). Optional dining (a la carte, reservations required in advance).
María Bonita - Mexican restaurant
Dante - Italian restaurant.
Grill and steakhouse (in "Cozumel" beach restaurant, on beach).
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf,Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf, Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Tennis court
- Water sports
† Fees may apply
- Basketball court
- Children's program
- Kayaking †
- Scuba diving †
- Table tennis
- Tennis court
- Volleyball
- Water activities
- Windsurfing †
- Golf †This hotel has a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5107 reviews
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Sep 12, 2025Know what the hotel offers before you book
We got this hotel, flight, and transfer for a steal (£1k per person for 2 weeks) so are basing this review on this basis. This was our first time in Mexico - we travel frequently and use our hotels solely as places to sleep and eat. Location: the location of the hotel in Playacar is great from a security and convenience standpoint. There are a handful of shops and restaurants in Playacar, and 5th Avenue is about a 30 minute walk, or a 5 minute ride on the beach shuttle (this stops both ways at the South East entrance to the Playacar resort on the way to/from the beach). Room: The room is laid out like the other Riu hotels we’ve stayed in and is spacious and clean. The beds are on the firm side and the aircon and full sized fridge are somewhat noisy if you’re a light sleeper. As others have reported, the room did feel damp, unsure if this is commonplace given the humidity across the area or if this is a problem specific to this hotel. The walls are very thin, if you have noisy neighbours you will hear everything, we had 3 or 4 nights where people coming back from the numerous on-site events woke us up either banging doors or chatting and smoking on balconies in the early hours. Food/Drink: Though limited offering in comparison to other Rius we’ve visited, the food was decent - neither of us were ill at any point during our visit and the dining areas were clean. It’s probably worth noting that the food offering appears to be tailored to the hotel’s main clientele group - Central and South Americans and if you’re looking for typical ‘British’ dishes, you’re not going to get them. We loved this about the hotel as we travel to experience difference, but appreciate others may have limited palettes! All alcoholic drinks we had felt watered down/lower quality, this didn’t bother us as we didn’t come here to drink. Service: All of the hotel staff we interacted with were polite and professional and were always trying to help if they could. Know what the hotel offers before you book it - this isn’t a big, all singing, all dancing, five star all inclusive with a beachfront location. If this is what you want, the Riu Palace, Playacar, or Yucatan is where you need to stay. If you want somewhere clean, safe, and cheap to sleep and eat then this hotel is for you.
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Sep 01, 2025The best holiday !
I cannot say enough wonderful things about my stay at this hotel in Mexico – it was truly one of the best travel experiences I’ve ever had. From the moment I arrived, I was welcomed with warmth and genuine hospitality that immediately made me feel at home. The property itself is stunning – My room was spotless, spacious, and offered incredible views that made every morning feel magical. The attention to detail was noticeable everywhere, from the décor to the little touches that made my stay extra special. The service was beyond exceptional. Every staff member I encountered went out of their way to ensure I had everything I needed. Whether it was offering local recommendations, arranging activities, or simply checking in to make sure I was comfortable, their dedication to guest satisfaction really stood out. The food was another highlight – absolutely delicious, showcasing the best of local and international cuisine.including. A “kids option” Dining here was a treat in itself, and I looked forward to every meal. On top of all this, the location was perfect – close enough to explore everything I wanted, yet peaceful enough to relax and unwind. Whether lounging by the pool, enjoying the scenery, or heading out for adventures, I felt I had the best of both worlds. The beach was beautiful ! The pool on the beach was maintained & the beach restaurant was great also ! With friendly staff! Not to mention how some water sporting activities were included ! I left with amazing memories and a strong desire to return. If you’re considering a trip to Mexico and want a truly unforgettable hotel experience, this is the place to stay. Highly recommended! Thank you all!
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Aug 27, 2025Our experance at riu lupita :(
Rooms cleaned everyday :) Entertainment not very good 4get to speak english Older bar staff abrupt ASK 4 ALOCHOL in drinks (there more for the mexicans that hog the bar ) also drinks on menu cud say wots in them ! Pool ,kids kick punch football all over nothing said Quite pool much betta but cud do with an attendent to clean every day now n then ( net) for the leaves n insects in it.. trip to the beach canny chilled as for the sea weed the workers work 100% on it to clean well done. for 2k each not worth it imo i wud not stay again :(
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Aug 26, 2025
Great holiday.
A great holiday! Hotel great! Staff friendly and helpful, food 10/10. Beach beautiful even with all the seaweed staff worked extra hard to keep the beach beautiful. Our 2nd time returning here and will return again. Children and adults loved the activities during the day at the hotel and the beach. Rooms were cleaned everyday and very well done !
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Aug 21, 2025
A really great hotel 😊
Really great holiday! We went with our family and the kids loved it and so did the adults. The food is great- make sure you go to the steak house too! The shuttle bus is really handy too . Really clean and the staff are really attentive
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26