Resort Details
- Various Lounges/Bars
- El Cerro
- El Estero
- Sports Bar
- La Plaza Bar
- Playa Bruja
- La Tambora
- Margarita
- Pepe's Foodv - Various Restaurants- Las Tres Islas- Bamboo- El Malecon- Tabasco- Las Gaviotas
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Fitness center on-site
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsCatamarans
Kayaking
Body board
1 introductory scuba diving lesson in the pool
- PoolThere are 5 pools on-site. This property has swim-up pool bars
- Sauna †
- Spa
- Golf †There is a golf course located within a mile of the property.
- Splash Water WorldAquatic park
- On-site EntertainmentDaytime entertainment program for adults (daily)
Shows, Riu evening program or live music (daily)
Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6170 reviews
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Feb 12, 2026Riu Emerald Bay Mazatlan
We had a great stay at the Hotel Riu Emerald Bay. Service at the front desk was very helpful. The grounds were kept clean and the beds were very comfortable. The food was pretty good for the most part although the meat was constantly overcooked. The chicken and fish was especially dry. We definitely gained weight so generally overate because of all the choices. Restaurant and bar staff were all very friendly. What would have made it better is not hearing the 3 terrible bands playing on the beach constantly playing at the same time different songs. The noise was very irritating and relentless! It was to the point that we wanted to leave every time they started. The only other issues we had were with the housekeeping. The bathrooms could have been cleaned more thoroughly. On three occasions they left housecleaning items in the room and once they left the door of our room open and unlocked. This was a little scary as anyone could have walked into our room. Thankfully we don't think anything was stolen but it made us a little uneasy. Overall the trip was enjoyable other than the listed details.
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Feb 09, 2026
Beautiful resort with a few issues
Great property and grounds. Beautiful beach. Good food. Comfortable rooms. Mostly great service. Some issues though - the bands on the beach - several playing over top of each other at top volume. You will have heard about this in other reviews. I can't emphasize enough how annoying this is. 1st day or 2, ok. by the 3rd, its a problem. Very loud. Echos off the buildings. Comes through deck doors to inside your room. They play top volume from about 2 pm to 8 pm. It's hard to take. I love the tradition but does it need to be every day right in front of the hotel?? We did not see this at other hotels or downtown. Activity staff. Nice people. But no one knows the daily program - content, times etc. The app is never right. Even the posted daily activity list is often incorrect. We missed several shows because staff told us start time was 9 pm when actually is was 8:30pm. Front desk - many fabulous. But a couple when you had suggestions for improvement adopted the "meh" attitude and truly did not even try to register the feedback. This Riu has such potential to be a fabulous property and experience but it falls short. We will stay elsewhere next time.
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Feb 09, 2026Great Resort
Hotel was very clean. Food was Good. Beds comfortable. Staff was friendly and helpful. Pools very clean. Only issue was the Mexican Band playing everyday on the beach it got very annoying. The beach was amazing was nice to walk every day I would highly recommend this hotel.
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Feb 09, 2026
Excellent Resort!
This is the 3rd time we've been to this resort and we love it! The ocean views are tremendous, the staff is amazing and very friendly, and the place is kept very clean. Great place to bring a family with young kids! We had a blast!
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Feb 07, 2026
Amazing vacation
The staff were incredible, super friendly and bilingual. The food was absolutely delicious. The workers are constantly cleaning. We travelled with our one year old and they had the hotel room set up with a crib when we arrived, we didn’t even have to ask! We would definitely return!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50