What We Love
- The resort has five pools with lounge chairs and umbrellas. Prepare for unbelievable luxury and relaxation!
- The rooms have beverage dispensers and a minibar!
- Free Wi-Fi is available throughout the resort.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The Isla Mujeres sea turtle conservation center, the Kukulkan pyramids at Chichen Itza and archaeological ruins are nearby.
- Be sure to visit Splash Water World, the resort’s water park, during your stay.
Resort Details
- Various Restaurants- Asian
- Italian
- Steakhouse- Kulinarium Restaurant
- All-inclusive meal plan
- Beauty shop/salon†
- Continental breakfast
- Currency exchange†
- Lounges/bars
- Poolside snack bar
- Restaurant
- Wireless internet connection in public areas
† Fees may apply
- Children's program
- Fitness center on-site
- Pool
- Sauna
- Spa †
- Steam bath
- Golf †
- Splash Water World Aquatic Park
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Feb 08, 2026
Excellent service
The staff gave excellent service. A very excellent service by Elizabeth at the buffet, Sergio at the steak house and Monse at El Jardin.
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Feb 06, 2026
Hotel is far from any activities
Hotel is well maintained and very clean but it's far from everything. There is nothing to do around. Food was good even though 2 persons in our group got sick. A la carte restaurant don't give options for payable upgrade meal (Ex. lobster) like at the Riu Palace. Our room was on ground level with a balcony facing bushes with no view on anything. This was disapointing. The spa facilities (jaccuzi and steam room) is open to everyone once a day for free which is nice but the temperature of the jacuzzi was only 90.
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Feb 06, 2026
Very cool
It’s a very good family friendly resort but they can add poolside food options more as it’s very limited
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Feb 05, 2026
Couples first trip
Only complaint. We picked this resort as we do not drink and were told that there was zero alcohol beer. That was great except we asked several times for some in our room fridge and it took 4 days before we received any. More than a few times some of the bars did not have any in stock either.
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Feb 04, 2026
Family vacations
We had such a wonderful trip. Saddly the weather was not on our side but party were excellent, food amazing and a lot of différents kinds of drinks
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 35.19 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50