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Riu Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $659 All-Inclusive
Info Customer Reviews Questions & Answers

Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to th ... More

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Customer Rating 191 Reviews
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.4
Dining Options
 
4.0
Room Comfort
 
4.0
4.2 out of 5
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
183 out of 226 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.4
Dining Options
 
4.0
Room Comfort
 
4.0
4.2 out of 5
"Amazing resort! Awesome drinks, food, service, location, and best of all, it'll keep you feeling like you're on vacation the way it is meant to be. Been to cancun a lot, and this hotel has been the onl..." – egyptianboy69
183 out of 226 (81%) customers would recommend this product to a friend.
Fun times View from our room Our view Pool side Leaving the resort boarding ferry From my balcony When my bed is made up you come back to this beautiful creature. View from Lunch Room view View from pool with bar Picture of Bed view from ferry leaving to dolphin swim View from room balcony Our room view
All Customer Reviews
1-4 of 191 reviews. Sort by
April 17, 2019
Worst place ever

So let me tell you I booked a 5 days at this place to take my family for a little get away and as soon as I got there I already the service was terrible compare to other places I’ve stayed at in Cancun ,it was 4 of us and we got a room with 2 beds and come to see it was 2 full size beds and they are combined with each other so pretty much we all slept together 1 next to each other that sucked and the rooms were even supplied with towels,and the sheets were all dirty and 1 night I came back to my room got cleaned and the sheet to both beds and pillow cases were all wet like really u didn’t realized they was wet and dirty instead of putting some nice clean sheets there is only 2 restaurant at this hotel and 1 buffet the restaurant menu was trash and the buffet the same food evrey night feel like I was eating warmed up left overs straight garbage it’s probqbly better staying at a $50/night Motel in the USA LOL don’t recommended this at all


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Boston MA
Age: 25-34
Travel: 1-2 trips/year

April 14, 2019
Great resort for smokers and college partiers

The Riu Cancun is a beautiful resort with an amazing staff that goes out of their way to keep the resort clean and try to make your stay comfortable. The food on the buffet was very good with many choices although there really wasn't other viable options without long waits (an hour plus) for dinner. The beach is kept clean although they need more shade huts or umbrellas for the amount of guests this resort houses. Unfortunately that is the end of the good parts. The cons to this resort far out way the pros. They allow smoking in the outdoor buffet restaurant which many times was the only choice for lunch or breakfast. To get to the buffet you have to walk along outdoor corridor that was also the smokers gateway it seemed. The 2 main pools (the pools that get the sun) were the party pools with the loud music all day, pool bar and the college drunk scene. The other pool was in the shade by 1pm. Certainly not a relaxing, family friendly resort. The rooms were not what I would classify as 5 star, the only amenities were 2 small bars of soap, shampoo in a wall dispenser and rough scratchy towels. Not even a floor mat, no slippers, no robes, no conditioner, no lotions, none of the amenities I expect with a 5 star resort. I would say the rooms are a 3 star resort. The beds are hard and the pillows are worn, no "pillow menu" that other 5 star resorts offer. As for the 2 ala cart restaurants, they do not except reservations so unless you want to eat when they first open you will have a long wait for a table. One is a private room, the other is simply half of the outdoor eating area for the buffet they set up and serve directly from the kitchen. In closing I would only recommend this resort for young people that want to drink heavily, smoke cigarettes (first or second hand) and pass out instead of get a good nights sleep. Not my idea of vacation and certainly felt horrible for many with young kids that were trying to eat with people smoking and using profanity around them.


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Overall Rating: 1
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Washington, DC
Age: 45-54
Travel: 1-2 trips/year

April 14, 2019
Best experience!

Everythin was spectacular! There was so many options for dinner the whole hotel was amazing. You could never get bored there. You had everything right there. The service was amazing and everything was just great. I really recommend this hotel!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Houston ,TX
Age: 19-24
Travel: 1-2 trips/year

April 14, 2019
Best purchase ever

Best choice ever the resort was super clean and staff was so nice and acomadating.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Newyork
Age: 25-34
Travel: 1-2 trips/year

Room Information

569 guest rooms complete with A/C, hair dryer, telephone, minibar, liquor dispenser, satellite TV, in-room safe, iron/ironing board, ceiling fan, and a private balcony or terrace.

Room Details

Double Room Ocean View (DBMB)
Hotel/Studio Unit Details

Junior Suite Ocean View (SUMB)
Hotel/Studio Unit Details

What's to Love

No reservations needed at any of the restaurants.

No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.

Three pools with ocean views and breezes means you and your travel mate/partner/husband/wife/dog won't be on top of each other.

The soul-soothing whirlpool off the gym. Yea - you can picture yourself there.

The delicious food & drinks, incredible service, fun-loving entertainment - it's like being wrapped in a cozy beach blanket.

At the cooking stations at the restaurants, they'll cook you up something "on the fly" - now that's what you're talking about!

 

What We'd Change

The gift shop at the resort is a bit pricey, but right across the street is a large supermarket so you can pick up any groceries you might want or things you forgot for a lot cheaper.
 

Why You Should Go

It's about 13 miles from the airport & in the smokin' hot Cancun resort area. You've landed in the epicenter of Awesome.

Don't miss Isle Mujeres - stunning beaches, fresh seafood, loads of culture. In town, you can find a museum or two!

You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).

Soak up all that Riu Caribe (sister resort!) has to offer - the diving pool is da bomb.

Available Amenities

  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Conference Facilities ($)
  • Daily Maid Service
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Sailing
  • 24 Hour All-Inclusive
  • Game Room
  • Bicycle Rental
  • 5 Restaurants
  • 6 Bars/Lounges
  • Nightclub
  • Snack Bar
  • Canoes
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Sports Bar
  • Wireless Internet Access ($)
  • Fitness Center
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Evening Entertainment
  • Wireless Internet in lobby
  • Business Center


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Grocery Store(s)
  • Scuba Diving
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Riu Cancun

Blvd Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera

011-52-998-848-7151

Hotel Description

Riu Cancun: In the Heart of Cancun's Resort Zone

Awwww, it's vacation time! And traveling to Cancun is so crazy simple, especially since the Riu Cancun is so close to the airport - aren't you glad you'll be frolicking on those white sands in no time?! The gleaming pool waters, the soothing ocean waves and a big 'ole Mojito (hey, take your own insulated cup to keep it even cooler) are calling your name. It's time to shake, rattle and roll because sometimes vacations only come around every now and then.



DINING

You'll have variety, some traditional favorites (pizza, pasta and salads) and cooking stations throughout the day so you can order up exactly what you want. Plus, it's Mexico so you know you'll feast on someone's Grandma's guac and salsa recipe.

Miramar
Type: International
Hours: Open for breakfast, lunch and dinner.
Description: Full American breakfast buffet, live cooking stations throughout the day, and themed buffets for dinner three times a week.

La Toscana
Type: Italian
Hours: Open for dinner.
Description: A la carte menu with buffet starters and delectable desserts.
Dress code: Men - Long trousers and no sleeveless shirts.

Kawachi
Type: Asian
Hours: Open for dinner.
Description: A la carte Asian dishes prepared especially for you.
Dress code: Men - Long trousers and no sleeveless shirts.

Turquesa
Type: Grill and steakhouse
Hours: Open daily.
Description: During the day enjoy fresh grilled specialties by the pool and at night, the restaurant becomes a steakhouse.
Dress code: Casual during the day. Formal attire for the evening (Men - Long trousers and no sleeveless shirts.)

Coral
Type: Grill
Hours: Open daily.
Description: Poolside grill.

All hours subject to change.



BARS/NIGHTLIFE

You'll find local and imported beverages at the bars and since you're at an all-inclusive, you can order as many as you want - there's no judging here - just like no one will judge your dancin' skills at the disco. And, the sports bar is bound to get a little rowdy, too - you saw that foosball table, right?

La Punta
Lobby bar. Open daily.

La Fiesta
Lounge bar. Open daily.

Sports Bar
Open 24 hours.

Corner Bar
Open daily.

Poolside Bar
Open daily.

Pacha
Disco. Open six nights a week.



BEACHES AND POOLS

Three shimmering pools and an infinity pool with drop dead gorgeous views - you're going to be at that swim-up bar lots (unlimited drinks all day, all week!) Of course, loungers, umbrellas and towels are all available to you. Best part - just a step or two off the sun terrace is Cancun's claim to fame - soft sands and sparkling seas.

SPORTS/ACTIVITIES

Water

  • Catamaran
  • Kayaking
  • Snorkeling
  • One introductory scuba diving lesson in the pool

For an additional charge:

  • Motorized water sports

Land

  • Fitness
  • Ping pong

Golf
Golf is located near the resort at Cancun Golf Club at Pok Ta Pok and at Moon Palace Golf & Spa Resort.



INTERNET

Guests can use Wi-Fi in the lobby area for 90 consecutive minutes, daily. Wi-Fi is available in guest rooms for an additional charge.

SPA SERVICES

Guests can relax and be rejuvenated at the Renova Spa, offering beauty treatments, massages and spa services (fees apply).

WEDDING SERVICES

Wedding packages are available at this resort. Contact the resort directly for details.

CHILD CARE

Daytime entertainment program for children ages 4-7 and 8-12 is offered at RiuLand daily. Young guests of the hotel can enjoy the children's playground and the children's pool.

ADDITIONAL INFORMATION

Location
Riu Cancun is located about 30 minutes from Cancun International Airport (CUN).

Check-In/Check-Out
Check-in: 3pm. check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Smoke-Free Policy
Under Mexican legislation smoking is not permitted in the public areas of the hotel, except in specifically designated areas.

Currency Policy
Riu Resorts in Mexico no longer accept or exchange U.S. dollars at the front desk; ATMs are available in the lobby of each resort for withdrawals in Mexican currency.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.



MIN CHECK-IN AGE/SPRING BREAK POLICY: Student/Spring Break groups or individuals, regardless of age are not allowed at this hotel at any time. The hotel reserves the right to use reasonable means to identify suspected student/spring break groups. At least one person of 21 years or older is required in every room during March and April. The Hotel may request guests to show passport or official ID to proof age and reserves the right to refuse admission to anyone. In-room parties, unruly behavior and spring break groups are not allowed at any Riu Resort. Guests can and will be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff.

All hours, fees, amenities, information and services are subject to change without notice.
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  • Double Room Ocean View
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5 days, 4 nights
Travel Dates 8/18 - 12/23
Starting at $659 was $1039
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
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5 days, 4 nights
Travel Dates 5/18 - 8/17
Starting at $739 was $1109
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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